Name: Abby Connect
Address: 6170 North Durango Dr, Suite 200, Las Vegas, United States, NV, 89149, US
Telephone: (877) 303-5757
Price range: < $25
Rating: 4.8

Convert More Callers into Customers

With everything we do, we have one mission: to convert more callers into customers and revolutionize the small business customer experience.

With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer service so you can impress callers and grow your business.

Min project size
Undisclosed
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Las Vegas, NV
Year founded
Founded 2005

Service Lines

Call Center Services: 100%

Select Focus Area

Inbound Services

Answering services: 51%
Virtual receptionist: 49%

Industries

Legal: 30%
Financial services: 25%
Business services: 20%
Advertising & marketing: 10%
Dental: 10%
Other industries: 5%

Clients

Small Business (<$10M): 100%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate < $25 /hr

Rating for cost 4.6 /5

What Clients Have Said

Abby Connect offers competitive pricing for virtual receptionist services, typically ranging from $300 to $1,800 per month. Clients report good value for cost, with effective call handling and customer service, resulting in saved time and improved client interactions.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 72 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Abby Connect Review Insights

Overall Review Rating

4.8

Quality 4.9
Schedule 4.5
Cost 4.6
Willing to Refer 4.9

Top Mentions

Review Highlights

Professionalism and Customer Service

Abby Connect is praised for their professional demeanor and high-quality customer service. They provide a seamless experience that often leads clients to believe the receptionists are part of the internal team.
Seamless Transition and Adaptability

Abby Connect transitions seamlessly into client operations, showing adaptability to different business environments and requirements.
Timely Communication and Support

Clients appreciate Abby Connect's timely communication and support, with quick responses to inquiries and issues. This responsiveness contributes to a positive working relationship.
Areas for Improvement in Accuracy

Some clients noted issues with the accuracy of recorded information, such as phone numbers and email addresses. Ensuring precise data capture could enhance service quality.
Improvement in Client Communication

The service has improved client communication by ensuring calls are answered promptly and messages are relayed accurately. This has led to better client satisfaction and reduced missed opportunities.
Strong Attention to Detail

The team is noted for their strong attention to detail, ensuring that messages and calls are handled with care and precision.

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Abby Connect Reviews

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Call Center Services
$10,000 to $49,999
Aug. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"They are extremely efficient and reliable."

Oct 21, 2022

Senior Investigator, Private Investigation Agency

Anonymous

Other industries
Las Vegas, Nevada
51-200 Employees
Online Review

Abby Connect provides call center services for a private investigation agency. They handle all the business calls and relay the information to the company.

So far, Abby Connect has excellently provided customer support. Their management style and communication are efficient and reliable. Above all, their professionalism, courteousness, and knowledge are pivotal to the project's success.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Investigative and Elite Personal Security

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect, and what were your goals??

Answering calls and relaying messages

SOLUTION

How did you select this vendor and what were the deciding factors?

Did search online

Describe the project in detail and walk through their service package, including any calling tools used.

To have business calls sent to a Call Center and relay those messages to us via email or calls.

Who did you work with and what was the feedback process like?

Don’t recall off the top of my head who I spoke with, but both individuals were extremely professional and explained in detail and answered any questions I had and were always available to my needs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Excellent

Describe their project management style, including communication tools and timeliness.

They are extremely efficient and reliable.

What did you find most impressive or unique about this company?

Professionalism, courteous, knowledgeable.

Are there any areas for improvement or something they could have done differently?

No areas of improvement that is needed based on the Company’s needs.

RATINGS

5.0

Call Center Services
Less than $10,000
June 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The quality of their services is top-notch."

Oct 16, 2022

Owner, Hutchison Law

Roger Hutchison

Legal
Tinley Park, Illinois
1-10 Employees
Online Review
Verified

Abby Connect provides customer service support for a law firm. They have provided a receptionist who handles inbound calls during office hours and voicemails after duty.

Since collaborating with Abby Connect, the company has quickly reached their potential clients and prioritized callbacks. The team maintains seamless communication of script changes. What impresses the client the most is the quality of their services.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the owner of a law-firm that represents Social Security Disability claimants.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect, and what were your goals??

We receive calls during the day and after hours from potential new clients, and it had become overly difficult to return voice-mails in a timely manner.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended to this vendor by another business partner of ours.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide receiptionist coverage during working hours, and voice-mail services after hours.

Who did you work with and what was the feedback process like?

We worked with multiple representatives of this company who have all been immediately responsive when any inquiries or adjustments were made.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We have been able to reach potential clients more quickly, and also are able to prioritize call-backs with the information gathered by the person answering the phone.

Describe their project management style, including communication tools and timeliness.

We contact them whenever changes are needed for the answering script.

What did you find most impressive or unique about this company?

The quality of their services is top-notch.

Are there any areas for improvement or something they could have done differently?

RATINGS

5.0

Call Center Services
$10,000 to $49,999
July 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're very reliable and affordable."

Sep 24, 2022

Owner, The Bee Heat & AC

Howard Bynder

Other industries
Denver, Colorado
11-50 Employees
Online Review
Verified

Abby Connect provides answering services for an HVAC company. The team handles call overflows for the firm.

The company is happy with Abby Connect's services. The team has helped lighten the load of the firm. Their resources follow instructions well and send emails within five minutes of missing a call. Overall, they've provided a high-quality customer-facing solution. No areas for improvement are cited.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Owner, HVAC Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect, and what were your goals??

They are our answering service and do a wonderful job, at an affordable rate!

SOLUTION

How did you select this vendor and what were the deciding factors?

Quality and price. They were a lot less than Ruby and very high quality experience, friendly on the phones.

Describe the project in detail and walk through their service package, including any calling tools used.

We use them for our HVAC answering service as they handle overflow and we've been very pleased.

Who did you work with and what was the feedback process like?

Everyone at the office has been very helpful!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Thjey're very reliable and affordable. Has lightened our load and their email with every call is very convenient. They follow instructions well!!

Describe their project management style, including communication tools and timeliness.

Great, email us within 5 minutes of missing a call.

What did you find most impressive or unique about this company?

Very high quality product. There are other "cheaper" answering services we have tried and they suck compared to Abby. They are cheery on the phone and a great customer facing solution. Most important person at any company is the one who answers the phone.

Are there any areas for improvement or something they could have done differently?

They're pretty solid

RATINGS

5.0

"10 Stars! Great!"

Call Center Services
Less than $10,000
Jan. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their customer service was pleasant to work with."

Aug 16, 2022

Owner, Construction Company

Albert Martinez

Other industries
El Cajon, California
1-10 Employees
Online Review
Verified

Abby Connect provides receptionist services for a granite company. They offer receptionist coverage and helped in call taking.

Since starting work with Abby Connect, the company has received more clients. They communicate via an app and offer a pleasant customer service environment.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a granite company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect, and what were your goals??

Abby connect helps us take calls.

SOLUTION

How did you select this vendor and what were the deciding factors?

Google search.

Describe the project in detail and walk through their service package, including any calling tools used.

They provide receptionist coverage.

Who did you work with and what was the feedback process like?

We work with an account manager. Katherine

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We've received more clients.

Describe their project management style, including communication tools and timeliness.

They have an app and account manager to help make changes

What did you find most impressive or unique about this company?

Their customer service and pleasant to work with.

Are there any areas for improvement or something they could have done differently?

None

RATINGS

5.0

"I'm happy to say that Abby connect is unmatched in customer service and are extremely professional. I'm very impressed by their expertise and friendli"

Call Center Services
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're doing an amazing job."

Feb 22, 2022

President, Eli's Appliances

Eli Michalowitz

Retail
Elizabeth, New Jersey
11-50 Employees
Online Review
Verified

Abby Connect provides ongoing call center services for an appliance retailer — their main responsibility is to answer customer calls on a 24/7 basis.

With Abby Connect's help, the client has seen a major improvement in terms of business productivity and efficiency. The team communicates well and boasts a personable attitude, which the client appreciates. Overall, they've been the perfect partner for this project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Great company to have your phones answered by, professional and very easy to work with.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect, and what were your goals??

They cover a lot of our calls whenever we are on the phone or after hours and they have been amazing at doing that

SOLUTION

How did you select this vendor and what were the deciding factors?

Heard their ad on the radio was very skeptical at first but they really proved themselves in a very short time

Describe the project in detail and walk through their service package, including any calling tools used.

They cover our calls whenever we need and we get a an email with the basic info so we can all work more efficient

Who did you work with and what was the feedback process like?

Worked with few members on their team they were all great

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We have all been able to get a lot more things done because we know our phones are covered and we don`t get distracted so easily

Describe their project management style, including communication tools and timeliness.

Their app and website and the emails they sent are perfect

What did you find most impressive or unique about this company?

Very friendly and easy to understand receptionists

Are there any areas for improvement or something they could have done differently?

No; they're doing an amazing job.

RATINGS

5.0

Call Center Services
Less than $10,000
June 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 3.0

Willing to Refer: 5.0

"They are very informative."

Nov 3, 2021

Operations Manager, Property Management Company

Anonymous

Real estate
Kentfield, California
11-50 Employees
Online Review
Verified

A property management company chose to partner with Abby Connect in order to provide receptionist services to further their business.

The company appreciated how the Abby Connect team provided a dashboard where they can log in and listen to calls. The company was most impressed by how informed the team was and did the proper research whenever they didn't know the answer to a particular question.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Operations Manger for a Property Management company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect, and what were your goals??

Receptionists Services

SOLUTION

How did you select this vendor and what were the deciding factors?

Great ratings and references

Describe the project in detail and walk through their service package, including any calling tools used.

Abby is responsible for receiving and taking messages from our VIP callers - utilizing a special form we have created

Who did you work with and what was the feedback process like?

Hope Holland -Hope is great at what she does. Very knowledgeable and made the process very easy

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Abby has a nice dashboard where I can login and view and listen to calls they receive.

Describe their project management style, including communication tools and timeliness.

Initial sales call to get questions answered. Followed up by a check-in call and then once everything was sketched out transferred to an onboarding team

What did you find most impressive or unique about this company?

They are very informative. If no knowledge of question asked, did further research to get the information back to me quick.

Are there any areas for improvement or something they could have done differently?

Not at this time

RATINGS

5.0

Call Center Services
Less than $10,000
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 1.0

Cost: 2.0

Willing to Refer: 5.0

"They are pleasant and polite."

Sep 30, 2021

Owner, UA Graphics

Margaret Damelio

Other industries
Kenvil, New Jersey
1-10 Employees
Online Review
Verified

Abby Connect provides ongoing call center services for a graphic design company. They are in charge of answering calls from clients on a 24/7 basis.

Thanks to Abby Connect's services, the client has been able to respond promptly to messages from existing and potential clients. The team uses a portal to manage tasks and make modifications to the script. They also have a very personable attitude, making them the perfect partner for this project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a signs and graphics company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect Receptionists, and what were your goals??

We are a small company that needed help with answering phones

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched Abby's reviews and although a bit expensive, felt they are a good fit

Describe the project in detail and walk through their service package, including any calling tools used.

They answer our calls professionally during on and off hours, send us messages about calls received. Our feedback from our clients are very positive

Who did you work with and what was the feedback process like?

e have an account manager and a call team of 3 people. We prepared a script and instructions for the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Our clients are pleased to be able to talk to someone when they call. I am able to return messages after receiving the emails from Abby.

Describe their project management style, including communication tools and timeliness.

I am able to modify the script and easily add new instructions through their web portal

What did you find most impressive or unique about this company?

They are pleasant and polite.

Are there any areas for improvement or something they could have done differently?

Occasionally I have feedback from clients that no one answered but it hasn't happened in a while.

RATINGS

5.0

"very happy"

Call Center Services
Less than $10,000
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their attitude and energy towards answering every call are commendable ."

Sep 14, 2021

Project Manager, Valet Construction

Steven Hairston

Other industries
Atlanta, Indiana
11-50 Employees
Online Review
Verified

Abby Connect Receptionists has been providing phone answering services for a construction company. The service has been expected to free up time for the client's back office staff.

Abby Connect has been able to catch up to the client's 10% annual sales volume increase. This breath of relief has been thanks to the vendor's focus and attention to detail. Their communication process and workflow are described as proactive and energetic.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We are a licensed General Contractor firm specializing in commercial renovations and residential restoration.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect Receptionists, and what were your goals??

We hired Abby Connect for our phone answering services to free up time on our back office staff.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected Abby Connect based on their reviews. We also enjoyed the Abby Connect sales team who let us test their product for free.

Describe the project in detail and walk through their service package, including any calling tools used.

Abby Connect answering service provides a phone answering service to our company during our business hours. Clients call into our business phone, next Abby Connect takes the call and transfer their information to us.

Who did you work with and what was the feedback process like?

We work with Katherine Currah. The feedback is always great on way we can improve out call answering service.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We are seeing about a 10% sales volume increase annually. We believe this is because we no longer miss any calls thanks to Abby Connect.

Describe their project management style, including communication tools and timeliness.

Their management style is very focused and attention to detail. Communication is outstanding, when we call in with questions our call is usually returned that day.

What did you find most impressive or unique about this company?

Their attitude and energy towards answering every call are commendable.

Are there any areas for improvement or something they could have done differently?

None

RATINGS

5.0

"Exceeded Expectations"

Call Center Services
Less than $10,000
Sep. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I am most impressed with the higher level of commitment and very positive attitude of everyone at Abby Connect."

Jan 26, 2021

Managing Attorney, Boutique Law Firm

Anonymous

Legal
Los Angeles, California
1-10 Employees
Online Review
Verified

Abby Connect Receptionists provides ongoing office receptionist services for a boutique law firm in order to provide seamless service for their client.

Abby Connect Receptionists' services were able to please the law firm's clients. The team provides prompt communication across several different platforms such as phone calls, emails, and apps.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Managing partner of boutique law firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect Receptionists?

We needed to implement virtual reception in order to coordinate remote work

What were your goals for this project?

We wanted to provide seamless service to our clients

SOLUTION

How did you select Abby Connect Receptionists?

Extensive online research

Describe the project in detail.

Telephone reception and messaging

What was the team composition?

Abby Connect established a dedicated team for our office

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our clients are uniformly pleased with the service. We get better feedback than we did when we answered phones in house.

How effective was the workflow between your team and theirs?

Abby excels At providing prompt and thorough contact and messaging across several different platforms (phone, email and app).

What did you find most impressive about this company?

I am most impressed with the higher level of commitment and very positive attitude of everyone at Abby Connect.

Are there any areas for improvement?

There is no room for improvement from my perspective.

RATINGS

5.0

Call Center Services
Less than $10,000
June 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The workflow is excellent."

Jan 12, 2018

Managing Director, Digital Agency

Leah Nolan

Advertising & marketing
San Diego, California
1-10 Employees
Online Review
Verified

Chosen for their reputation and price, Abby Connect assists in receiving and managing inbound calls. Their tasks also include general customer service, collecting information from callers, and more.

Abby Connect does a great job in handling all incoming calls, effectively communicating the service offerings and gathering client information. What really helps them stand out is their high level of communication and meticulousness.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the managing director of a digital agency. We serve clients nationwide and provide digital marketing, web development, branding, and advertising services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Abby Connect Virtual Receptionists?

We hired them for assistance in managing and routing callers as well as collecting information from them and providing high-level customer service and information regarding our service offerings.

What were your goals for this project?

Our main goal was to have them successfully assist in the management of inbound calls to our business.

SOLUTION

How did you select this vendor?

We chose them based on their reputation, price, and service offerings.

What was the team composition?

There are between one and five members of their team that assist us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our calls are successfully managed on an ongoing basis.

How effective was the workflow between your team and theirs?

The workflow is excellent.

What did you find most impressive about this company?

Their attention to detail and timely communication are most impressive.

Are there any areas for improvement?

None.

RATINGS

5.0

Showing 71-80 of 83 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More

Verified Client Reviews: 81

Overall Review Rating: 4.8

Source: Clutch

Last Updated: April 30, 2026

Business Entity

Business Entity Name	TELASSISTANT LLC
Source	Nevada Secretary of State
Jurisdiction of Formation	Nevada
Date of Formation	February 10, 2010
Status	Active
Last Updated	December 17, 2020
ID	NV20101103495

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (1)

6170 North Durango Dr, Suite 200 Las Vegas, NV, United States 89149

101 - 150

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Abby Connect

Convert More Callers into Customers

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Abby Connect Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Professionalism and Customer Service

Seamless Transition and Adaptability

Timely Communication and Support

Areas for Improvement in Accuracy

Improvement in Client Communication

Strong Attention to Detail

Reviews mentioning:

Abby Connect Reviews

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Call Center Services for Graphic Design Company

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