Aalpha Information Systems India Pvt. Ltd

BACKGROUND

Please describe your company and your position there.

I am the CEO of a foreign education firm helping students crack various competitive exams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aalpha Information Systems India Pvt. Ltd, and what were your goals?

We hired them for upgrading our website's back-end and adding payment gateway to it. The goal was to ensure our customers can seamlessly transact via website.

SOLUTION

How did you select Aalpha Information Systems India Pvt. Ltd and what were the deciding factors?

They were recommended to us by our technical consultant.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially, the upgraded our tech stack and back-end. As a result of that, our website started performing better. Then they integrated a secure payment gateway and many other eCommerce features to our website.

How many people from the vendor's team worked with you, and what were their positions?

1. Project Manager
2. Tech Lead
3. A team of developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website's performance got significantly better after upgrading the back-end infrastructure. The payment gateway they have integrated is reliable and captures all the payments securely. Overall, it has been great working with them.

Describe their project management style, including communication tools and timelines.

The communication was seamless. They had very standardized workflow which helped us drive the project efficiently. They organized meetings quite frequently where they shared the progress of the project and made clear what they were going to do next. Our project manager was very easy to talk to and explained things as simply as he could.

What did you find most impressive or unique about this company?

They are results-driven and easy to work with. Unlike other agencies, they gave us full access to their team - including everyone from developers to project managers. They also kept the communication transparent and communicated things in a way we could comprehend. They guided us through every step of the project and provided honest recommendations.

BACKGROUND

Please describe your company and your position there.

I work as a VP at Be U Salons - India’s 1st Smart Salon serving you quality services and branded products both, at Salons & at Home, 24x7 through our user friendly app & website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aalpha Information Systems India Pvt. Ltd?

We hired them for fixing a few bugs in our app, boosting its performance, and making a few UI changes.

What were your goals for this project?

The goals were to increase conversions and retain more customers by improving the app’s performance and simplifying the UI.

SOLUTION

How did you select Aalpha Information Systems India Pvt. Ltd?

We selected Aalpha Information Systems based on their experience with mobile app development. Compared to other agencies, they were affordable and had enough in-house resources.

Describe the project in detail.

Firstly, they fixed all the bugs our internal team and users had spotted while interacting with the app. Post that, they worked on improving the app's performance so that it loads faster and delivers a consistent user experience. Lastly, they simplified our user interface and added animations so it looks more appealing.

What was the team composition?

Throughout our project, we worked with a project manager, senior developer, and UI/UX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, our customer retention rates increased by 10% post implementing the new design. The app now loads faster than before and our conversions have increased by 15%. Working with them was joyful and pleasurable.

How effective was the workflow between your team and theirs?

Their project management pattern was pretty streamlined. Even with conventional tools like Google Meet, Skype, and Trello - they managed things efficiently.

What did you find most impressive about this company?

They took the time to understand our objectives and worked their way backwards. Moreover, they kept the communication open-ended and transparent. Unlike other agencies, they are meticulous and results-oriented - I think that’s something that sets them apart.

Are there any areas for improvement?

It couldn’t have been any better.

BACKGROUND

Please describe your company and your position there.

I work as a tech lead at India’s fastest growing healthcare startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aalpha Information Systems India Pvt. Ltd?

We hired them for mobile app development.

What were your goals for this project?

Our goals were to revamp our app and add a few features to it.

SOLUTION

How did you select Aalpha Information Systems India Pvt. Ltd?

We were looking for an agency who could single handedly take care of all our requirements. This included design changes, adding more features to the app, etc. We had calls and emails with a lot of agencies to understand their offerings.

And we started working with Aalpha Information systems as they had a strong team of in-house resources for mobile app development, design and testing.

Describe the project in detail.

Initially, they created new UI designs for our app while simultaneously working on new features. After a few iterations the final design was ready and then they implemented it. Post that, they added the required features to the app.

What was the team composition?

We worked with their technical head, project manager, UI architect and senior developers assigned to us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Post successful deployment, we saw a subtle boost in our conversion rates. The app’s performance has enhanced and loads much faster. Overall, we are happy with the new design and feature implementation.

How effective was the workflow between your team and theirs?

They were very meticulous when it came to project management. The tools we used were google meet, skype, and emails. Last but not the least, they were consistent with their timelines.

What did you find most impressive about this company?

I am impressed by their project management style specifically. Their team took me through the entire process and explained all the technicalities in a layman’s language. They showcased a great deal of knowledge and took the time to understand our business and needs. Nonetheless, the feedback we gave was always taken seriously.

Are there any areas for improvement?

The price could have been better. However, it was pretty reasonable as compared to other alternatives.

BACKGROUND

Please describe your company and your position there.

I am the founder of an NGO, spreading kindness.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aalpha Information Systems India Pvt. Ltd, and what were your goals?

We hired them for upgrading our website and adding more pages to it. We wanted to make a few UI changes to our existing website while integrating a payment gateway for collecting donations directly via site. So the goal was to improve its overall user experience and upgrade our technical infrastructure.

SOLUTION

How did you select Aalpha Information Systems India Pvt. Ltd and what were the deciding factors?

We were looking for an agency who has worked with NGOs before and can understand us better. While surfing through several agencies, we discovered Aalpha Information Systems. We explored their portfolio and clientele thoroughly and had a couple of calls with their team.

They had a good track record of redesigning websites and had worked with a couple of NGOs previously. So hiring them was an obvious choice for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

During the first phase, they designed the required pages for the site. Once that was done, they started working on the back-end and upgraded our site’s entire technical infrastructure. As a result of that, the site’s performance got a significant boost and it started loading faster than before. Lastly, they implemented the payment gateway to the site for accepting donations from our contributors.

How many people from the vendor's team worked with you, and what were their positions?

Only two. Technical head, and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As mentioned earlier, the website’s performance got a boost after upgrading it’s back-end infrastructure. While the newly designed pages are yet to be implemented, they are visually engaging. Last but not the least, the payment gateway is working great - it captures payments seamlessly and can handle several transactions at a time. Overall, we are happy with their service.

Describe their project management style, including communication tools and timelines.

We had calls via Google meet and managed communication via skype. For the most part, they proactively drove the project ahead and kept us posted. The timelines were met and they remained accessible whenever needed.

What did you find most impressive or unique about this company?

I loved the way they proactively drove our project. Unlike other agencies (where we have to constantly ask about the progress), they take the charge and move things forward. Not just that, they involved us at every step and kept us posted about the latest developments. We are impressed with their attention to detail and project management style.

Are there any areas for improvement or something they could have done differently?

It would have been great if they used one single tool for project management and communication. Nothing significant through. I just feel it’d be quite easier that way. Overall, it was a great experience working with them.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of India’s #1 public speaking platform empowering individuals to inspire and share their real life experiences.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Aalpha Information Systems India Pvt. Ltd, and what were your goals?

We hired Aalpha Information Systems for redesigning our website from the ground up. Our old website had quite a few challenges. For instance, it wasn’t fully responsive, and took very long to load entirely. Moreover, the design was old-fashioned and not so appealing. Thus, with this project, we wanted to give our website an overhaul - not just visually but also from a performance standpoint. We wanted to create a new website which was visually engaging and loads quickly. It should deliver a consistent user experience all round.

SOLUTION

How did you select Aalpha Information Systems India Pvt. Ltd and what were the deciding factors?

We were surfing through various different independent ratings and review platforms like clutch to filter out IT agencies who were competent with web development. Our team had calls with a dozen of these agencies and selected Aalpha based on their experience with web development and impressive portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Initially, they developed two designs and implemented them in the staging environment so that we can have a look. While both of them were good, we needed a few improvements to finalize one. They generously re-worked on those designs and created a new one exactly how we wanted it to be. As of now, they are working on the final version in the staging environment and we can’t wait to see it go live.

How many people from the vendor's team worked with you, and what were their positions?

Throughout our collaboration, we worked with several team members: their project manager, UI/UX architect, tech lead and a senior developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

While they are yet to port the website to the live environment, but we’re extremely happy with the work. We are very confident that our users will love it. More importantly, with this new design, we managed to tick all our goals. It’s fast, snappy, responsive, and visually engaging. Couldn’t ask for more.

Describe their project management style, including communication tools and timelines.

Working with them was great! They adhered to deadlines almost all the times. When they said they would do something, they did. We had calls weekly where we discussed more about the project. With communication too, they were quite prompt. We mainly relied on skype, and email for communicating with each other. For project management, we used Jira.

What did you find most impressive or unique about this company?

They know what they are doing. Their team is passionate and always try to go above and beyond what they have promised. They were always accessible whenever we needed and we had a great time working with them. Unlike other agencies, they strictly adhered to deadlines and genuinely worked on our feedback.

Are there any areas for improvement or something they could have done differently?

Couldn’t think of any at the moment.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and president of the venture investment company Vadhera Investments Ltd. We invest in small business ventures.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aalpha Information Systems India Pvt. Ltd?

We were creating a new e-commerce platform.

SOLUTION

What was the scope of their involvement?

Aalpha has helped us design and develop our e-commerce platform. The platform includes a listing section for entrepreneurs selling their businesses.

They’ve done everything, from design and backend development to laying out the architecture. We had a pretty good idea of what we were looking for in terms of design, but Aalpha worked with us on refining it. They also did all of the coding. 

They’re doing some final beta testing now. We’re hosting the platform on our own servers.

What is the team composition?

Pawan (CEO) is our key contact. He manages the team working on our project.

How did you come to work with Aalpha Information Systems India Pvt. Ltd?

We requested bids from a few vendors, and Aalpha seemed the most knowledgeable in terms of the product we were looking to design. They also had a good cost.

How much have you invested with them?

The total so far is $15,000–$20,000.

What is the status of this engagement?

We started working with Aalpha in July 2020. They finished phase one in November of that year, and phase two is pretty much completed as well.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We mainly look at their cost-effectiveness and timeliness. We have deliverables and milestones specified in the contract.

Aalpha is knowledgeable, and we have been impressed with the quality of work. We haven’t had any issues.

How did Aalpha Information Systems India Pvt. Ltd perform from a project management standpoint?

I’d give them pretty high marks on this front. There was a bit of a delay, but we have to keep in mind that things aren’t running as smoothly as they normally would due to COVID-19. The delay didn’t have a huge impact on the overall project.

Initially, most of the communication was by phone to make sure that we were all on the same page. It’s been mainly by email since then.

What did you find most impressive about them?

They take the time to really understand the project. I’ve been involved in launching new ventures for a long time. This process involves the initial layout of the architecture and ensuring that everybody understands what the required end product is.

Aalpha took the time and made the effort to ensure that they understood the details of what we were looking to do. They have the technical skills to deliver on our requirements.

Are there any areas they could improve?

I give them pretty high marks overall. There has been nothing out of the ordinary. We can always work on more effective communication and timely delivery, but Aalpha has done a very good job from an overall standpoint.

Do you have any advice for future clients of theirs?

Defining the project in detail and making sure that everybody understands what it entails is important. Having a good architecture upfront and a common understanding with the service provider of what you’re looking for are key to any successful project.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aalpha Information Systems India Pvt. Ltd?

I worked on this project as a favor for one of our clients whose tech platform fell apart. My developers weren’t available to rebuild the client’s platform, so I needed another team to help them.

SOLUTION

What was the scope of their involvement?

Aalpha initially reviewed the original system and recommended that we start from scratch because the original database wasn’t conducive to the client’s needs. I created and sent all of the wireframes to Aalpha. Their team made recommendations to improve the wireframes and then created a plan for reconstructing the database, transferring content, and then rebuilding the whole frontend system. They executed the plan and rebuilt the system in PHP. Aalpha used Laraval as the framework.

The platform supports contractors within manufacturing facilities. Contractors submit safety documents to the platform and then administrators approve them as available for different jobs. It's critical that all the safety forms are there before they begin work. The platform also serves as a CMS to keep track of all the contractors in their system.

What is the team composition?

I directly worked with three people from Aalpha. However, there were about five developers copied to emails. There was a project manager, a system architect, and a lead developer working on this project.

How did you come to work with Aalpha Information Systems India Pvt. Ltd?

I used Clutch to search for an offshore development team that fit the project. We ended up hiring Aalpha to handle it.

How much have you invested with them?

This project cost $10,000.

What is the status of this engagement?

I reached out to them in October 2020 and this project wrapped in January 2021. However, I hired them for another project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Only six months before contacting us, our client built the first version of the platform and spent over $40,000 on it. This version costs significantly less, so our client’s excited about their new platform.

When you’re starting to work with a whole new development team, it can be quite challenging because developers have their own language. I was impressed by Aalpha’s consultation because they discussed their expertise and ideas. This helped us collaborate.

How did Aalpha Information Systems India Pvt. Ltd perform from a project management standpoint?

We mainly communicate via phone calls. Despite the time difference, their team is available to jump on calls and talk through ideas with me. After the development began, it was quieter because their team needed to build the platform. When we hit the QA period, we had weekly calls to review feedback.

We only struggled with timelines. Having built many platforms, I knew the time commitment it would take to complete this project. Aalpha said that they could finish it in a short time period, but we ended up missing the deadline by a month. Given my background, I was able to warn my client that we wouldn’t meet the timeline despite Aalpha working their hardest.

What did you find most impressive about them?

I was impressed by Aalpha’s suggestions for the wireframes. I compiled concepts for what would be aesthetically pleasing, and then their team gave suggestions that worked better for the client. I previously worked with six other development teams and Aalpha stood out among all of them for the way that they communicated their ideas to achieve our goals.

Their team is committed to customer satisfaction. In the tech world, you create requirements and wireframes but then users could behave differently when using it. Aalpha said they’d make changes for six months after the product’s launch. They have gone above and beyond to adjust the platform. Unlike other providers, Aalpha hasn’t charged us additional hours to make the system right.

Are there any areas they could improve?

The timeframe is the only area where they could improve.

Do you have any advice for potential customers?

Have clear goals and a clear timeline for when you need those goals accomplished. It’s important to have an open line of communication and ensure your goals can be achieved on both sides.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of The Soccer Challenge.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aalpha Information Systems India Pvt. Ltd?

I was looking to take a program I developed back in the 1990s and modernize it. The objective was to make it accessible through a website.

SOLUTION

What was the scope of their involvement?

The first phase was to build a nonfunctional prototype of the website. In the next phase, we worked on making the prototype clickable and now we’re nearing completion. We have a few things here and there to finish up. The final product will be a web application accessible through the website.

What is the team composition?

I had one main point of contact.

How did you come to work with Aalpha Information Systems India Pvt. Ltd?

I was initially looking to do the project here in the US, but the cost was astronomical. Then I looked at alternatives in India because I found out it’d be less expensive to take that route. I had about 4–5 companies that gave me bids. Ultimately, it came down to pricing and feeling. I narrowed it down to Aalpha Information Systems India Pvt. Ltd.

How much have you invested with them?

The entire project is probably going to be around $75,000.

What is the status of this engagement?

Our ongoing engagement started in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

What they’ve done has been great. From June–October 2020, they only produced about 18 pages and that seems to me like a long time. I often had to poke them a little bit to get things rolling. I know that COVID-19 was an excuse, and it may be unfair of me to mention it.

The quality of the work was fine. However, I don’t have a lot of experience with development companies so I’m not sure if this is a normal timeline. All in all, to me, occasionally things took a long amount of time to be completed.

How did Aalpha Information Systems India Pvt. Ltd perform from a project management standpoint?

The terminology and language barrier caused things to be ambiguous and not clearly spelled out. However, in the second phase, the timeline was much clearer.

What did you find most impressive about them?

They prepared a document for our initial meetings that I was able to come back to a couple of months later. That really stood out to me.

Are there any areas they could improve?

I recommend they have a milestone-oriented structure that relays what’s going to be achieved by when so their customer can have a better understanding of clear expectations.

Do you have any advice for potential customers?

Make sure to lay out clear expectations and milestones of when things will be completed.

BACKGROUND

Introduce your business and what you do there.

I am the owner and the manager of Think Organic. We sell organic food products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aalpha Information Systems?

I was looking for someone to help me create a website.

SOLUTION

What was the scope of their involvement?

Aalpha Information Systems created the website for me. I emailed them and they helped me create my site. I didn’t know what the website would look like, but they helped me establish it. They gave me ideas.

What is the team composition?

I worked with Pawan (Managing Director).

How did you come to work with Aalpha Information Systems?

I had tried other people, but they failed. I was told by a friend to try Aalpha Information Systems, so I reached out to them via Skype. 

How much have you invested in them?

I’ve spent $8,500.

What is the status of this engagement?

We started in July 2020, and we're still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My friends are really happy. I advised other people to get in touch with Aalpha Information Systems because they really liked the website. It’s very effective, and I really love the design. Right now, in East Africa, I have managed to sell more goods than before. I love what they came up with.

How did Aalpha Information Systems perform from a project management standpoint?

They are very effective and understanding. They maintained constant communication with me as well as with my friend who I work with. They made sure that they came up with something that I approved of.

What did you find most impressive about them?

Aalpha Information Systems is very genuine and I advise everyone to trust them. Their work is just perfect and awesome.

Are there any areas they could improve?

At times, they were late, but I can’t say it was their fault. It was because of the time difference, but we managed.

Do you have any advice for potential customers?

I would advise them to always be positive. It isn’t that easy creating a website and you really need patience and to understand each other. Have trust in the other party so that it’s easy to work together. I would advise working with Aalpha Information Systems because you will get the best results.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director of Elite Travel & Tourism Group.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Aalpha Information Systems India Pvt. Ltd?

We were looking for a partner that understood our business concept and could provide website design services that met our requirements.

SOLUTION

What was the scope of their involvement?

Aalpha developed our e-commerce website in its entirety, based on our requirements.

What is the team composition?

Pawan (Managing Director) is my sole point of contact. I’m in touch with him by email and phone. I believe he has 4–6 people working on our project.

How did you come to work with Aalpha Information Systems India Pvt. Ltd?

We contacted multiple companies. Aalpha understood what we were looking for and asked pertinent questions. We found them to be the most serious and knowledgeable candidate.

How much have you invested with them?

The total cost was around $10,000.

What is the status of this engagement?

The project ran between March–September 2020. Development was slowed down because of the COVID-19 pandemic. We plan to bring Aalpha in for the next phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Aalpha is a reliable and professional team. We’re still populating the site with content, and we plan to launch it in 2–3 weeks. We’re testing it internally, and it’s met 95% of our requirements.

How did Aalpha Information Systems India Pvt. Ltd perform from a project management standpoint?

They respond on time, and they were patient with us even when we changed requirements 2–3 times. They’ve met all our deadlines, and they delivered any new requests or changes within 48 hours at most. Aalpha has always been welcoming and supportive, and I’m looking forward to working with them again.

What did you find most impressive about them?

They paid attention to our requests, and they asked for conference calls with us to clarify whatever they didn’t understand. They always responded quickly, and they met all our deadlines.

Are there any areas they could improve?

Aalpha offers a variety of production services, but it would be good if they also offered consultation on requirements, along with suggestions for improvement based on their experience.

Do you have any advice for future clients of theirs?

I would recommend Aalpha to anyone looking to build a business website.