Texaport Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 4.8
Willing to Refer 4.9

Top Mentions

Review Highlights

Personalized Customer Service

Clients appreciate Texaport's personable and approachable team. They build trust through in-person meetings and tailored solutions, fostering strong client relationships.
Comprehensive GDPR and Compliance Support

Texaport effectively assists clients with GDPR compliance and certifications, providing expert guidance and achieving certifications like IASME Cyber Assurance Level 1.
Proactive IT Solutions

Clients commend Texaport for their proactive approach in identifying and resolving IT issues before they escalate. Their foresight and problem-solving capabilities are highly valued.
Room for Improvement in Transparency

One client expressed a desire for more transparency regarding the team composition and task assignments. Providing detailed insights into team activities could enhance client satisfaction.
Effective Data Migration

Texaport successfully managed data migrations for clients, ensuring minimal disruptions. Their use of tools like MigrationWiz facilitated smooth transitions, earning positive feedback for their attention to detail and security measures.
Proficiency in IT and Cybersecurity

Texaport is noted for their expertise in IT and cybersecurity, providing services like server management, data protection, and Microsoft 365 management. Clients appreciate their ability to resolve technical issues swiftly and maintain robust security protocols.

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Texaport Reviews

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Cybersecurity IT Managed Services
Hardware Help desk Network Security
$10,000 to $49,999
Feb. 2022 - Feb. 2025

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Their staff is very approachable and responsive."

May 19, 2023

Head of Finance, St Andrews Brewers Limited

William Bremner

Other industries
United Kingdom
11-50 Employees
Online Review
Verified

Texaport provides ongoing IT and software support for a distillery. The team has completed the software installation, hardware selection, and helpdesk setup.

Texaport's efforts have resulted in fast resolution of IT support requests and zero downtime in IT access. The team has effectively managed the project, maintaining clear communication. They have been approachable and responsive, ensuring a positive overall experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Finance of St Andrews Brewers Limited

Describe what your company does in a single sentence.

Produces and sells gin and scotch whisky.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Texaport to accomplish?

General IT and software support
Provision of laptop and related hardware

SOLUTION

How did you find Texaport?

Referral

Why did you select Texaport over others?

Pricing fit our budget
Good value for cost
Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

It support helpdesk available weekday during working hours. Install of software as appropriate. Selection of hardware as appropriate.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quick resolution of IT support requests.No material downtime in IT access

What was your primary form of communication with Texaport?

Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good project management. Clear communication of "roadmap". Excellent response to IT support queries.Quick, clear ,effective.

What did you find most impressive or unique about this company?

Quick response and quick resolution of IT support queries. Their staff is very approachable and responsive.

Are there any areas for improvement or something Texaport could have done differently?

Their tool to allow customer feedback has been improved but there is still room for improvement.

RATINGS

5.0

Cloud Consulting & SI Cybersecurity IT Managed Services
Confidential
Jan. 2018 - Ongoing

5.0

Quality: 4.5

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"They are personable and easy to deal with."

May 9, 2023

Director, Thistle Property Group

David Maxwell

Real estate
Edinburgh, Scotland
1-10 Employees
Online Review
Verified

Texaport serves as an outsourced IT support partner for a real estate company. The team handles all of the client's IT-related needs, including cloud migration and MS Office 365 management.

The client has been pleased with Texaport's services. The team is very professional with their work — they complete tasks in a timely manner and communicate regularly via email. Moreover, their personable attitude makes them easy and enjoyable to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Thistle Property Group

Describe what your company does in a single sentence.

Property Investment and Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Texaport to accomplish?

Organise our IT
Provide an outsourced IT company

SOLUTION

How did you find Texaport?

Referral

Why did you select Texaport over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Texaport provide full IT support for our company, including cloud migration, office 365 management and any ad hoc requirements for all hardware and software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

our IT works

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they deliver within the designatedtimeframes and all is trackable through email correspondence

What was your primary form of communication with Texaport?

In-Person Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are personable and easy to deal with.

Are there any areas for improvement or something Texaport could have done differently?

perhaps could be more proactive but in general I am happy

RATINGS

5.0

IT Managed Services
Confidential
Apr. - Jan. 2019

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We can always rely on them to help us out in an emergency."

Apr 16, 2019

Property Assistant, Clouds Property Management

Jonathon Mcavoy

Real estate
Edinburgh, Scotland
1-10 Employees
Online Review
Verified

Texaport Ltd provides managed IT services, solving any issues that arise.

Reliable and responsive, Texaport Ltd provides services that are more than satisfactory to internal stakeholders.

IT Managed Services
Less than $10,000
June 2014 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their communication is top notch, and they respond to us quickly."

Apr 8, 2019

Founder, Appetite Events Ltd

Nigel Kennedy

Hospitality & leisure
Edinburgh, Scotland
11-50 Employees
Online Review
Verified

Texaport Ltd provides comprehensive IT services including 24-hour support, GDPR consulting, and troubleshooting.

Communicative and responsive, Texaport Ltd represents a strong value. Their ability to minimize costs without sacrificing efficiency or service quality is exceptionally noteworthy.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder and director of Appetite Events. We’re an event catering services company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Texaport Ltd?

We needed someone to set up and maintain our IT systems and security, as well as manage our GDPR compliance, troubleshooting and maintenance, and VoIP phone system.

What were your goals for this project?

We set out to develop a reliable and robust IT system to ensure continuity of business.

SOLUTION

How did you select this vendor?

We used to share an office with Hugh (Founder Texaport). He and his team offered a cost-effective, reliable, and responsive service.

Describe the project in detail.

They’re responsible for fulfilling all our IT requirements on an ongoing basis, including 24-hour support desk services.

What was the team composition?

We have access to engineers and technicians when we need them, including Hugh himself.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They’ve given us great value. I can’t recommend them highly enough.

How effective was the workflow between your team and theirs?

Their communication is top notch, and they respond to us quickly.

What did you find most impressive about this company?

Their desire to provide the best possible service and solutions to their customers is outstanding, as is their efficiency.

Are there any areas for improvement?

No, not that I’ve seen.

RATINGS

5.0

"They're one of the best vendors we deal with."

Showing 11-14 of 14 Reviews

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Verified Client Reviews: 14

Overall Review Rating: 4.9

Source: Clutch

Last Updated: January 31, 2025

Business Entity

Business Entity Name	Texaport Limited
Source	Companies House
Jurisdiction of Formation	United Kingdom
Date of Formation	October 9, 2012
Status	Active
Last Updated	January 26, 2023
ID	SC434356

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

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Locations (4)

Techcube, 1 Summerhall Edinburgh, Scotland EH9 1PL

10 - 15

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Reviews

Texaport Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Personalized Customer Service

Comprehensive GDPR and Compliance Support

Proactive IT Solutions

Room for Improvement in Transparency

Effective Data Migration

Proficiency in IT and Cybersecurity

Reviews mentioning:

Texaport Reviews

Managed IT Services for Distillery

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Real Estate Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Support for Property Management Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Support and Management for Event Catering Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

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