383

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Hilton

Describe what your company does in a single sentence.

Hotel company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 383 to accomplish?

• Website design and development
• Hosting services
• Strategy work

SOLUTION

How did you find 383?

company vendor

Why did you select 383 over others?

• Pricing fit our budget
• approved vendor

How many teammates from 383 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete redesign and rebuild of websites

Enhancement of exisiting pages/components

Content strategy work

Security and hosting services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The rebuild of the websites delivered incremental revenue by improving the user experience and conversion rates. The design was aligned to the main brand look and feel and created a consistent user journey from landing to booking. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a fantastic project management team and project lead who manages the resources on the client's behalf with full transparency of budget, resource allocation, and remaining hours. Generally, deliverables were on time unless there were change requests or reasonable delays due to other unforeseen circumstances. 

What was your primary form of communication with 383?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We have a great relationship with 383, which is fostered through honest and open communication, clear expectation management, and keeping both parties involved with business priorities. They have demonstrated a clear desire to go above and beyond in their work throughout the years and the many projects we have executed together.

Are there any areas for improvement or something 383 could have done differently?

There are areas for improvement in every organization. We have gone through ups and downs but the important thing is to always try and work things out through open communication. I think where 383 can improve is to be more upfront from the very beginning of the project as to what is possible vs not and have it really clear in the SOW – this has been communicated to them and they have become better at it in the last few projects we’ve worked together.

BACKGROUND

Please describe your company and position.

I am the Global Head of Digital & Ecommerce of Glenmorangie Company

Describe what your company does in a single sentence.

The Glenmorangie Company is part of LVMH, specifically focused on Ardbeg & Glenmorangie Single Malt Whisky.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 383 to accomplish?

• Design, develop & launch a full eCommerce business for Glenmorangie.
• Translate the brand vision & Experience into a world class digital experience.

SOLUTION

How did you find 383?

Referral

Why did you select 383 over others?

• High ratings
• Great culture fit
• Company values aligned
• Quality of Team

How many teammates from 383 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Glenmorangie is a 180 year old company, wanting to make it's first step online with eCommerce. 

The task was to design, build and launch a global Headless eCommerce experience, which could plug into Shopify, Salesforce or any other back-end platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

383 delivered a world-class eCommerce experience.

Enabling our teams to operate and run a successful eCommerce business globally. Which has in turn added significant revenue contribution through a direct to consumer experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

383 Project have been an incredible team to work with, understanding our needs and challenges.

With the Product Development approach they take, it allows them to be agile to truly respond to changing requirements as the project unfolds.

We launched ahead of schedule, which was a huge success in such an old business.

What was your primary form of communication with 383?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of work that 383 produce is exceptional.

They're able to take complex challenges and build incredible solutions. 383 has been my first choice of development agency for creating world-class digital experiences since this project was completed.

Are there any areas for improvement or something 383 could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Digital Experience Director of The Royal Mint

Describe what your company does in a single sentence.

Retailer and manufactuer of British coins and investment products. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 383 to accomplish?

• Increase the AOV of the website
• Improve the NPS and NES scores
• Increase the conversion of the website

SOLUTION

How did you find 383?

• Referral
• Other

Why did you select 383 over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 383 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Customer research (quant and qual) to analyse the holisitic customer journey

Recommendations for improving the journey to improve the conversion rates

Identifying the frictions that exist and how to resolve them

UX and UI audit of existing website and recommendations to improve

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased conversion rate of 5% across one division and increased AOV.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very clear and concise project plan from the start.

Weekly check ins with all key stakeholders

Colloborative throughout with flexibility on the project plan timings when needed.

Always available whenever needed with great project support.

What was your primary form of communication with 383?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The ability to look holisitically at the overall journey and not one specific area - which had a very positive impact on the recommendations presented. 

The level of support throughout the project - always available

They challenged us to think differently about what we had done before and what the brief was about. Refreshing from an agency to have the confidence to challenge our initial thinking. 

Are there any areas for improvement or something 383 could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the SVP of Product and Innovation of an airport loyalty program provider.

Describe what your company does in a single sentence.

Provide access to airport Loyaty 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 383 to accomplish?

• Create new design system
• Create new designs across all digital assets
• Map out customer journies and define jobs to be done

SOLUTION

How did you find 383?

Referral

Why did you select 383 over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from 383 were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and journey work 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Great outcomes 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Brilliant 

What was your primary form of communication with 383?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They are domain experts and create high-quality work.

Are there any areas for improvement or something 383 could have done differently?

No

BACKGROUND

Please describe your company and position.

I am an Executive of Rest Less

Describe what your company does in a single sentence.

Online platform/marketplace for people aged between 50 and 70

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 383 to accomplish?

• Build a mobile app

SOLUTION

How did you find 383?

Referral

Why did you select 383 over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 383 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To build a best in class consumer mobile app for our platform. To design, build and deliver a working version or our app in the Iphone and Android app stores.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

App launched in app store with great customer feedback and hundreds of thousands of downloads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Robust project management to deliver the outcome.   Good stakeholder management throughout and good at bringing in key decision makers for big decisions and updates when required.

What was your primary form of communication with 383?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very can do attitude and clearly focussed on hitting key milestones on time but agile enough to accomodate the inevitable twists and turns along the way.

Are there any areas for improvement or something 383 could have done differently?

Not really. I was very impressed with 383 throughout the project.