Computools

BACKGROUND

Please describe your company and position.

I am the Proven Finance & Operations Director: Championing the role of finance across the organisation to deliver tangible results of Simworx

Describe what your company does in a single sentence.

Simworx's mission is to provide out of this world experiences of the highest quality.  Simworx aim to have the latest designs and technology to create any attraction with mind blowing results for our clients and attraction enthusiasts to enjoy around the globe!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We aimed to reduce the burden on our client support and sales departments, using AI-powered agents to automate repetitive communication tasks. Our key goals were to reduce operational costs, improve scalability, and ensure consistently high service quality.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team implemented AI agents capable of voice, chat, email, and social media communication. The agents are connected to our internal knowledge base, CRM, product databases, and compliance systems. The solution was built on a no-code orchestration layer, ensuring we can adjust workflows instantly. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We successfully replaced over 50% of routine sales and support communication with AI agents, reducing wait times to zero, eliminating human error, and maintaining compliance. The cost-per-interaction has dropped substantially, and the system is ready to scale instantly across new regions and roles.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team worked in agile sprints with excellent communication. We used Slack and Jira for daily collaboration, and biweekly video calls to review priorities. Everything was delivered on time and well-documented.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their AI agent solution is a real game-changer for our business.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Vice President & Chief Supply Chain Officer(CSCO) & Chief Internal Audit Officer(CIAO) & Chief Transformation Officer(CTO) of Karaca

Describe what your company does in a single sentence.

As Karaca, with the philosophy of "We Have Got a Lot to Share", we aim to be part of the moments that people find worth sharing with their loved ones. From the kitchen to the table, from home textiles to decoration, we are pioneering with our wide and innovative product range, and we continue to offer exclusivity with our value-added products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged Computools to develop a comprehensive logistics platform aimed at optimizing delivery routes to reduce fuel consumption, providing real-time fleet and cargo tracking for internal teams and clients, automating warehouse operations including inventory management and storage optimization.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We got even more than we expected — a fully integrated logistics platform with smart routing, real-time GPS tracking, automated alerts, and automated warehouse operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a highly efficient, integrated logistics platform that improved route planning, real-time tracking, warehouse automation, and client communication, leading to a 25% reduction in operational costs and a 30% increase in service reliability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools followed Agile methodology with biweekly sprints, using Jira for project tracking, Slack for day-to-day communication, and Zoom for regular status meetings.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their experience in integrating complex logistics workflows with modern technology was outstanding. The team proactively suggested and implemented improvements, especially around route optimization and IoT sensor integration.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am a Project Manager of Volkswagen Financial Services (UK)

Describe what your company does in a single sentence.

Volkswagen Financial Services (VWFS) is responsible for co-ordinating the worldwide financial services activities of the Volkswagen Group. We are a wholly-owned subsidiary of VWFS AG incorporating the UK branch of Volkswagen Bank and Insurance Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We commissioned the development of a custom web platform, mobile app, and internal automation system to centralize operations, improve client onboarding and portfolio monitoring, automate compliance workflows, ensure regulatory security compliance, and build scalable infrastructure to handle growing users and data volumes.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project phases included business analysis and regulatory requirements review, UX/UI design for web and mobile, backend development focusing on secure authentication, encrypted data storage, and audit logging, API integrations followed by security testing, penetration testing, compliance review, and deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools delivered a secure, scalable, and user-friendly platform that streamlined operations, improved client engagement, and ensured compliance with financial regulations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team followed an Agile approach with sprint cycles, utilizing Jira for managing tasks, Slack for everyday communication. Overall, the project stayed on schedule with no delays. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their responsiveness and sharp expertise in both financial markets and software development.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the COO of Global Retailers LLC

Describe what your company does in a single sentence.

Our company is a worldwide merchandising organization that sells fashion and apparel products. Compared to other merchandising companies, we successfully balance the leading industry tendencies and our skills. My function within the company is leading digital change projects, specifically emphasising process improvement across the departments. I lead on establishing and managing digital solutions, improving product enhancement, and streamlining our market entry strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We wanted to improve the level of data integration and shared business data across the departments, provide real-time data access and accelerate the time-to-market for new collections.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included developing three core workspaces: line planning, product presentation, and a virtual sandbox for assortment configuration. Computools also integrated the platform with our PLM systems, allowing real-time data updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Due to the platform's use, the new products' generated go-to-market timeline improves by 20%, cutting down on plan costs and, most importantly, enhancing the connection between the departments. The availability of near real-time information and the enhancement of the speed of decision-making are truly remarkable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools used scrum methodology, allowing them to ask questions about any change and address input accordingly. Successful communication was held through GitHub project channels and daily video conferences, allowing them to remain up to date at each stage of the project.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

This being Computools’ first time working with us, they demonstrated a genuine effort to understand and fully agree with our vision.

Are there any areas for improvement or something Computools could have done differently?

Overall, we were satisfied with Computools' performance. 

BACKGROUND

Please describe your company and position.

I am the Director of Product of abl solutions GmbH

Describe what your company does in a single sentence.

abl solutions is a full managed service provider for WiFi and network management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• software development
• mobile app development

SOLUTION

How did you find Computools?

Online Search

Why did you select Computools over others?

• Good value for cost
• Referred to me

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Computools encompassed a wide array of services, including front-end and back-end development, mobile app development, SDK development, machine learning integration, and data analytics.

Front-End Development: Computools was responsible for designing and building a user-friendly and responsive front-end for our OCMP platform and mobile application. This involved creating an intuitive interface that enhanced user experience

Back-End Development: Computools handled the back-end architecture, focusing on scalability, performance, and security. They ensured that the platform could handle increasing traffic, process large amounts of data, and support complex functionalities, while maintaining a robust infrastructure.

Mobile App Development: They developed a mobile application that integrates with our platform, allowing customers to access core features on-the-go. The app was optimized for performance and designed to enhance user engagement with a smooth and intuitive user experience.

SDK Development: Computools developed a custom SDK, enabling seamless third-party integrations with our OCMP platform. This allows partners to embed our solutions into their own systems, expanding the platform's reach and fostering strategic collaborations.

Machine Learning: Computools implemented machine learning algorithms to improve customer retention strategies and optimize our network management processes. The machine learning models analyze user behavior, providing insights that help us make data-driven decisions and improve operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Scalability and Team Expansion: With Computools’ support in scaling both our infrastructure and team, we were able to handle increased demand more efficiently. The flexible and efficient hiring process provided skilled developers who fit our needs, allowing us to expand without sacrificing quality.

Data-Driven Decision Making: With the integration of machine learning and data analytics tools, we were able to better analyze customer behavior and network performance, leading to more informed, data-driven decisions. This has resulted in optimized customer retention strategies and more efficient network management.

Increased Platform Stability and Performance: The back-end enhancements made by Computools improved the overall stability and performance of the OCMP platform, reducing downtime and ensuring it could scale to meet growing demand without compromising security or speed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything on time, in scope and in budget

What was your primary form of communication with Computools?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are reliable.

scalable

professional

Are there any areas for improvement or something Computools could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the former Head of Sales and Marketing of the company.

Describe what your company does in a single sentence.

We're a software development company that creates custom web and mobile solutions to meet business needs. Since 2009, we have been delivering high-quality products and supporting clients from inception and design to engineering and support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• Creating an Android Mobile App

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Computools were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Computools team crafted an Android application for our partner, showcasing data visualizations to its audience through Java. They utilized Node.js, paired with the Express.js framework, and integrated proprietary solutions during its inception. Significantly, Computools added modules that empower users to navigate and link to relevant infographics and articles.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the Computools-led project, there was a notable 35% increase in daily active users and a 25% improvement in user retention rates. The revamped application boasted a 20% reduction in load times, while user feedback reflected enhanced satisfaction, with higher ratings emphasizing the app's improved navigation and content linkage. These outcomes underscore the project's evident success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools demonstrated proficient project management, consistently delivering milestones on schedule and exhibiting a responsive and adaptive approach to our evolving requirements.

What was your primary form of communication with Computools?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Computools was their innovative approach to solutions combined with their unwavering commitment to client satisfaction.

Are there any areas for improvement or something Computools could have done differently?

No, throughout our collaboration, Computools met our expectations and delivered with proficiency.

BACKGROUND

Please describe your company and position.

I am the CEO of TraCert OÜ

Describe what your company does in a single sentence.

Our mission is to make data archiving safe and secure with Cert-Trace, GuarDoc and BAITA that are our highlight platforms to provide revsion proof documentation ranging from aerospace or medical or food industry to nownership proof for expensive watches and jewellery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

Creation of powerful database, workbase and webshop

SOLUTION

How did you find Computools?

LinkedIn

Why did you select Computools over others?

Because of their country Ukraine

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools has been responsible for creating a novel database and front-end solution, incorporating both the development portal for digital standards and a modern shop for the sale of these standards. Throughout the course of the project, we have been consistently impressed by the professionalism exhibited by the Computools team, as well as their detailed understanding of our client's processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although the project is ongoing, our experiences with Computools have been extraordinarily positive thus far. Their expertise, commitment to our objectives, and consistent delivery of high-quality work are notable aspects of their service. In light of this, we are more than happy to recommend Computools as a reliable and efficient software development partner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely delivery

What was your primary form of communication with Computools?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We highly appreciate their competence and friendliness

Are there any areas for improvement or something Computools could have done differently?

We do not know yet

BACKGROUND

Please describe your company and your position there.

I'm a director of Sakura-communication. Our company is a system integrator. Consulting and planning projects for our clients companies and developing software with collaborating foreign software developing partners mainly from Ukraine.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools, and what were your goals?

Our client is cyber security related service vender. Since their market is growing very fast, they are losing a lot of business opportunity from not upgrading their current services. Our goal was to create their new service.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them though NPO JASIPA that is ICT association located in JAPAN. In order to create the new service, we needed high level engineers who are familiar with networking and security technology. It was almost impossible to build a team in Japan due to the human resource situation and our basic skill level in the market. There are many factors to decide Computools team. The skill level, well communication, good advice, great in thoughts.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop tools that obtain traffic which is non http protocol. For android and windows OS. The scope of work for the first 4 months was discovering technologies and prove of concept. Rest of 8 months goal was to develop the actual software. Key deliverables were the tools and documentation for the developers guide. Various technologies that obtain non-HTTP traffics were used.

How many people from the vendor's team worked with you, and what were their positions?

• Business analytics
• Project management
• C# development
• Android development
• Tech Lead
• Design
• Quality assurance

One of each for the positions were in the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to build up a team in 30 days since we got request our client. The team has created powerful products despite the technologies are difficult more than we expected.

Describe their project management style, including communication tools and timeliness.

Since we are working online from different location, communication speed and trustable are one of important points that we forces on. The team is well experienced with management projects. That effort avoided unnecessary miscommunication and realize smooth project running in result.

What did you find most impressive or unique about this company?

Responsibility and honesty. They focused on building wonderful relationships with partners more than the short-term profit. In order to make us correct business decision, they share us all of the projects issue and challenge even though that brings disadvantage for them. These basic thoughts makes difference how to manage the team especially the last period of the project.

Are there any areas for improvement or something they could have done differently?

Since we communicate in 2nd language, of course it was bit harder to understand each other compare to our own language especially on the con call meetings. Only voice and text is good enough but if we could suggest to all of members to open camera as a basic behavior with caring members privacy nonverbal communication(reaction and gesture) helps for the meeting.

BACKGROUND

Please describe your company and your position there.

We are an international logistics company that offers transportation services depending on the volume and type of commercial cargo, prepares accompanying documents, and organizes loading operations.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools, and what were your goals?

Our primary goal was to find the most viable solution for our internal processes that will offer competitive opportunities by improving the customer experience, accounting, and sales management. We were looking for software to streamline customer relations. Initially, we expected something like a CRM system that will store data on current and potential customers from various sources and optimize processes in sales, marketing, and customer service departments.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did our research on the Ukrainian IT market and we were looking for companies with similar background/projects behind their belt. Computools`s portfolio, stellar consulting from their sales managers, and very specific knowledge about the industry were decisive factors for hiring them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We turned to Computools with the idea of creating a sales management platform for our website. Thanks to their business analysts we pointed out the optimal list of functionality that included full sales cycle management, automation of necessary documents, tracking, inventory management, client base management, and analytical tools for better transparency.

Computools`s engineers formed a tech stack for our project, development guidelines, and optimal project management methodology to stay on budget, and finally synchronized the developed sales management system with our existing website.

How many people from the vendor's team worked with you, and what were their positions?

Apart from the tech side, we were looking for someone with experience in the business analysis since our project required a deep understanding of the niche. Therefore, the final team stack included: 4 software engineers, 1 project manager, 1 business analyst, 1 business development manager, and a quality assurance engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project has indeed shown measurable outcomes for our company. Since we had an outdated IT infrastructure, the implemented solution has helped us to increase productivity, get a fuller picture of our sales, and automate many internal processes that required a lot of manual work before.

Describe their project management style, including communication tools and timeliness.

As our company lacked technical prowess, Computools helped us to align business goals/needs with the best technical solutions. Therefore the project`s timeline ranged from consulting and product design to product engineering and testing.

First, they shared their vision on how and which technologies will fit for the project, analyzed and explored the existing solutions on the market, defined foremost goals, and pre-estimated deadlines, costs, and resources. After the consulting stage, it all boiled down to the technical side of the project where they allocated teams, estimated tasks, formed the project`s requirements and scope, and other important documentation for successful project completion.

What did you find most impressive or unique about this company?

It would definitely be the approach and communication. It was our first time working with the software development company and they did their best to outline the foremost objectives of the project, risks, and optimal deadlines; they carefully explained what is really needed from the system and how to implement it, conducted regular check-ins and meetings for better transparency, and did many other things that resulted in a great product and good impression of work afterward.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.