What evidence can you share that demonstrates the impact of the engagement?
The first phase went very well, and we were very pleased. The final product had the functionality we agreed upon. We examined the code and found it well written. The quality of the product was very good, that's why we didn't hesitate to engage Computools in the development of phase two of the product.
This is not the first time we’ve used an outsourced organization, but Computools is really one of the best that we’ve worked with. They’re absolutely honest, and I haven’t experienced any problems in that respect. Overall, the experience has been very positive. It is more advantageous to have some of our people working on internal projects or projects with our customers while we use Computools to develop something at a reasonable price.
How did Computools perform from a project management standpoint?
The project development is managed internally by Computools, so we are mostly overseeing the process. The project management is included in the price, so we do not have to pay for the extra manpower they provide in managing the project internally. For example, when they say “500 man hours,” that is development man-hours. The internal management that they’ve provided is included, which was very good. It alleviates some of the pressure U.S.-based organizations have when they have to spend more of their own manpower to run projects. In that respect, all we had to do was a higher level of follow-up.
What I like about Computools is their communication skills and their ability to hit deadlines on time. They perform on schedule, and the delivery is good in terms of quality. I don't have any problems communicating with them. They write all of the reports in English. They use Redmine, a project management tool, and that was all in English.
What did you find most impressive about them?
They have a very positive attitude, which I enjoy a lot, and their technical skills are impressive. During this project, I got acquainted with their VP in charge of technical development, and he’s very impressive. Technologically, they are on the cutting edge of what they do, even if they don't do everything. They use a lot of interesting technologies, which is good.
Are there any areas they could improve?
The developers are in Ukraine, so their English is not perfect. They will have to work on it, and I understand that they are doing so. If there is something they could improve, their English skills would probably be it.