Innovative Software Solutions

Computools LLC is a global innovative software solutions provider.

Our HQ and R&D offices are located in Kiev, Zaporizhzhya with local presence in London, Tel Aviv, Frankfurt, Philadelphia, Melbourne, Roskilde.

170+ Computools IT engineers are focused on continuous service enhancement for our clients to turn their costs into a driving force behind revenue generation. 

What we do:

  • Consult;
  • Design; 
  • Engineer;
  • Operate;
  • Optimize.

Computools mission is to create innovative software solutions to help customers all over the world grow their business.

Delivering on promises, outcome-based thinking, respectful and demanding, сontinuous improvement are main our values. High standards in software development proven in work with such companies like Visa, Dior, IBM, Epson, Bombardier.

Learn more at https://computools.com/

 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2013
Show all +
Kyiv, Ukraine
headquarters
other locations

Portfolio

Key clients: 
Visa, Dior, IBM, Epson, Bombardier.

CREELiT

CREELiT’s online platform is used by more than 17,000 real estate agents in the United States to automate their marketing activities. With its ‘web-to-print’ functionality, real estate agents can significantly reduce their marketing efforts: an agent chooses a design template directly from the dashboard for anything from a business card to a billboard, and then easily customizes it, with their own details.

Mr. Creel

had an ambition to grow user numbers from 17,000 to 500,000. So he invited us to spearhead the necessary digital transformation, identify bottlenecks and enable growth. To meet his goals we conducted a thorough business analysis of the company’s current processes and identified both strengths to build on and weaknesses that had to be eliminated.

Feel free to contact us to get a full case study: [email protected]

 

AUTO UNION

The AUTO UNION is among the Top-40 automotive parts suppliers in the world with over a hundred years of development and manufacturing or lighting and electronic components. 

Since the client’s primary expertise lies with hardware development, testing, and manufacturing, we were invited to join the distributed team working on an Artificial Intelligence component for an autonomous-driving system. Our software

engineers helped establish and train an AI system to increase the fidelity of pedestrian detection.

Feel free to contact us to get a full case study: [email protected]

EPSON

An innovation-driven enterprise, Epson actively generates fresh ideas, aiming to supply the market with revolutionary products. One of such ideas was to provide customers with a hassle-free ink refill system and enable its resellers and distributors to build long-lasting relationships with the clients.

Enter the ReadyInk System - the system which monitors the ink level in eligible printers in real time and

automatically notifies both users and resellers of the need to refill the cartridges. Upon expertise-based talent evaluation of our software engineers, we assembled the team to complement Epson’s own in-house development talent of Epson. Seamless cooperation ensured the project was completed in time with zero compromises on performance and stability.

Feel free to contact us to get a full case study: [email protected]

CCI ASSISTANT

Volumatic is a leader in intelligent physical cash handling solutions for Banking, Retail, and Leisure industries.

The previous version of the CCi Assistant mobile application suffered a feature overload and lacked support, as it had been originally developed for  Windows Phone OS. The app’s slow operation, coupled with a limited number of Windows Phone devices among the user base, encouraged Volumatic to

redesign the application. Our Computools team was entrusted with the development of an Android mobile application to enable efficient management of cash collection, validation and counting through smartphones.

Feel free to contact us to get a full case study: [email protected]

METERSNAP

Our client was one of the largest utility companies in Africa, providing electricity for private households and local businesses. With the growing number of power connections and new customers, the company’s profits did not see the expected raise due to outdated analog meters.

The company turned to us for Digital Transformation assistance. After analyzing the African utility market and evaluating business strength and

weaknesses, we identified the bottlenecks and offered a simple and elegant solution - a mobile application to expedite the inspectors’ work and prevent fraud. The initial Digital Transformation costs were kept at a minimum, since the application was supposed to work with old analog meters.

Feel free to contact us to get a full case study: [email protected]

SYNERGY FX

Synergy FX is a globally leading true forex broker. The company provides its customers with the opportunity of fast execution and powerful performance in a secure, safe and regulated environment. Synergy FX offers four main advantages: true ECN pricing, transparency, instant order fills, and anonymity. 

The main goal of the project was to create a convenient, customer-focused website, which would use direct sales

and company’s advantages to attract more customers and investors. To deploy the project on the target date, Synergy FX entrusted development of the responsive landing page to our team. In a rewarding partnership with the Synergy FX leaders the task was completed in time, thereby achieving the client’s goals.

Feel free to contact us to get a full case study: [email protected]

FCIB

CIBC FirstCaribbean is the largest regional bank across the Dutch and English speaking Caribbean. It offers a full range of financial services in retail, corporate, and investment banking, as well as wealth management and credit financing.

To fulfill the corporate vision and increase the development pace, the CIBC FirstCaribbean turned to us for a rehaul of an outdated online banking mobile application. Upon analyzing

the client’s requirements, we selected experienced software engineers to assist the clients inhouse IT department with updating mobile app features, developing new microservices and integrating them with VISA API.

Feel free to contact us to get a full case study: [email protected]

 

Reviews

Sort by

Web Dev Services for Finance Company

"They provided very reasonable services."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2019
Project summary: 

Computools went through discovery with their clients, determining the most relevant features to rework and technology stacks to use before redesigning the frontend of a website to improve UX and usability.

The Reviewer
 
1-10 Employees
 
Kiev, Ukraine
Kaunov Ivan
CEO, FINMAP
 
Verified
The Review
Feedback summary: 

The revamped frontend has received positive user feedback and has increased user-to-customer turnover as well. The Computools team worked rapidly and effectively, bringing a can-do attitude to every technical challenge they faced during the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a Financial company. We provide an online service for easy and convenient managing company finances.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

As we have an online service we wanted to attract more customers. We asked Computools to redesigned a frontend. We needed a user-friendly interface.

What were your goals for this project?

We wanted to have an interface with an exhaustive list of features to ensure maximum growth and profitability. It should provide users with the opportunity to craft, modify and organize information for their needs.

SOLUTION

How did you select this vendor?

We are looking for vendor through Internet and Computools proposed their services. We had an interview and after that, we decided to work with them. Because Computools suited our requirements.

Describe the project and the services they provided in detail.

Computools team mapped a workflow according to our preferences. After that, they determined the project’s strengths and weaknesses and advised the features better suited for the finished product. Upon devising the development plan and selecting the best-suited technology stack, the distributed team set to the project realization.

What was the team composition?

There were 2 developers, designer and project manager in the team. I had a conversation mainly with a Project Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have a lot of positive feedback from users of our service. The number of our customers significantly increased.

How was project management arranged and how effective was it?

During the negotiation, we decided to use emails and Skype for fast communication. Also the sprint-based project management methodology with daily Scrum meetings allowed to follow the development plan.

What did you find most impressive about this company?

They provided very reasonable services. Also I like their attitude, they are always ready to accept any type of technical challenge and the most important things. They dealt with all challenges very sharply.

Are there any areas for improvement?

I really don’t know such areas.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

AR/VR App Dev for E-Commerce Company

"They provided test versions of our project so we could give feedback every step along the way."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
May 2018 - June 2019
Project summary: 

Computools developed an AR shopping web app from scratch, performing all front- and backend development for the product. Their team established milestone timelines and provided regular updates on progress.

The Reviewer
 
51-200 Employees
 
United States
Greg Wilson
CEO, E-Commerce Company
 
Not verified
The Review
Feedback summary: 

The product received positive feedback even before being implemented and has led to significant customer and revenue growth. The Computools team established organization from the start and was engaged throughout the process, bringing ideas to the table along with their skill and effective workflows. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

My name is Greg. I’m the CEO of the E-commerce company. Our company provides a wide array of the products at a feasible price. The customers use website to place orders, select the products and delivered them.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

Since eCommerce is a constantly changing beast so we need to have the finger on the pulse. We thought that all doubt in buying will disappear if people can see the goods like in reality. Because of this online shopping will be simpler, more effective and more profitable. So we decided to develop a virtual reality app that prospective buyers can explore the goods from anywhere in the world by using a web browser.

What were your goals for this project?

Our goal was to attract customers to our store. With these new technologies shoppers can immerse themselves deeper into the commerce experience and it gives customers a new attraction to visit both online and real stores.

SOLUTION

How did you select this vendor?

I found them through Google. I needed a company that would respond to communication quickly, have competency, and be able to deliver a product in time.

Describe the project and the services they provided in detail.

This was a multiple task. Computools made all development for this project, including frontend and backend work.

First of all, we discussed the project, then put together a project requirements specification, a list of features and milestones planning. They provided test versions of our project so we could give feedback every step along the way. The project was completed on time and we were pleased with the result.

What was the team composition?

We communicated with a project manager, designer and a couple of developers. But of course there are much more people in the project such as Business Analyst, Team Lead.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

First , we proposed a test version to our clients and received a lot of positive feedbacks. Then we started to use this innovation in our business. I can say that it really helps customers to buy. We have satisfied customers and the profit growth.

How was project management arranged and how effective was it?

They collaborate closely with us. We have direct contact with the project manager who is very helpful and respond quickly. We communicate through email, Basecamp and phone calls.

What did you find most impressive about this company?

They came to us with ideas, and that's unusual. I'm satisfied that they gave us the right recommendations which are contemporary and relevant for today’s users. Because with other companies on previous projects, it was like pulling teeth to get them to make suggestions.

Are there any areas for improvement?

Nothing comes to mind. I think we’ll collaborate with them in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application Design and Development for Healthcare Company

“They delivered a high-quality application in a professional manner.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2018 - Feb. 2019
Project summary: 

Computools provided application development services. They did market and sector research, the designed and developed the entire application from scratch.

The Reviewer
 
501-1,000 Employees
 
Boston, Massachusetts
CTO, Healthcare Company
 
Verified
The Review
Feedback summary: 

The application perfectly meets the large-scale demands of the project, with the team creating an effective solution that works well and provides the required level of control. They were communicative, responsive, and proactive throughout the project, demonstrating their experience at all times.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

Due to the range of different branches in our company, it can be challenging to control all of them. We needed an application to help us to track medical equipment using barcodes within the hospital territory.

SOLUTION

What was the scope of their involvement?

They did all the stages of the application development. The first step was to analyze our existing solution and strategy, also considering the market and our main competitors. That allowed us to identify the basic needs of our target audience. Their project manager then distributed the necessary tasks among developers, designers, and other team members.

What is the team composition?

I worked mainly with their project manager and their business analyst. For technical questions, I discussed with the technical team leader. There was a team of developers, designers, and QA testers.

How did you come to work with Computools?

We looked at different candidates and decided to use Computools as they provided the best plan and solution for our cooperation. They also offered the best deal considering our goals, timeline, and budget.

How much have you invested with them?

We spent $1 million.

What is the status of this engagement?

We worked together from May 2018–February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our main target was to get an application that can be useful for our business and it was achieved. The application works; it has organized our work and given us more options for better control.

How did Computools perform from a project management standpoint?

They’re really responsive. We had daily communication and reports from their side, over Skype, email, and phone. They preferred to use a scrum methodology to give us quick responses and good turnaround. We had a large variety of different meetings and communication was properly organized, so we didn’t need to micromanage them.

What did you find most impressive about them?

They have made a good impression on us. They worked in a timely manner, communication was good, and the results were good. They delivered a high-quality application in a professional manner that reflected their experience in the healthcare sector.

Are there any areas they could improve?

No, we’re satisfied with the results.

Do you have any advice for potential customers?

No.

5.0
Overall Score The whole experience was positive and we’re completely satisfied.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They worked within our budget and gave a good preliminary estimation.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We recommend them.

Admin Panel for Blockchain Website

“Computools proved to be professionals in their field, and it was easy to work with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Feb. 2019
Project summary: 

Computools developed an admin panel for a third-party client’s blockchain project. They completed various tasks, including converting the panel into a dashboard to display metrics and exporting data.

The Reviewer
 
11-50 Employees
 
San Francisco, California
Michael Chernobrod
Senior Technical Director, Dworkz Interactive
 
Verified
The Review
Feedback summary: 

The team was collaborative, working well with internal stakeholders to deliver the panel. They stuck to the budget and met every deadline. Customers can expect high-quality work.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am a senior technical director at Dworkz Interactive, a design company that offers a wide spectrum of services in design and development of rich media and web applications. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

We started a new blockchain-based project for an e-commerce company but needed external support to complete it. We were looking for software developers who could efficiently create an admin panel for the website, so we approached Computools. 

What were your goals for this project? 

Our goal was to build a multi-use platform that was mainly used for search, including multiple listing service (MLS) numbers and a Google Maps integration. Users would be able to upload documents and pre-assign any spaces that needed a client signature. These signatures would be e-verified, all through a secure and encrypted environment.

SOLUTION

How did you select this vendor?

A colleague had completed a project with Computools before and referred me to them. I liked the way they approached their work, so I contracted them. 

Describe the project and the services they provided in detail. 

Computools developed an admin panel for our client’s blockchain project. We followed a development plan that divided each stage into sub-tasks. For example, one task involved turning the admin panel into a dashboard to either display business metrics and analytics without the viewer having to write code. Another task was to export weekly data that could be used to create reports. Each task had a set deadline, which Computools had no problems meeting.

What was the team composition?

We worked with their sales team and constantly communicated with a Scrum master. We also interacted with a team lead and their CTO. 
 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They created a well-built admin panel without any bugs. Although they were only responsible for part of the project, they really helped us in the development process. 

How was project management arranged and how effective was it? 

Computools proved to be professionals in their field, and it was easy to work with them. They delivered their panel on time without exceeding the budget, so we’re satisfied with the results. 

What did you find most impressive about this company? 

The most important thing for us was that they didn’t exceed the budget nor timeline. Computools stuck to the schedule across all tasks, and we remained without our cost limits. 

Are there any areas for improvement? 

No, I can’t say. We gave them a task, and they delivered a high-quality product on time.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

ERP platform for Healthcare firm

"We can really say that it increased our work efficiency."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Oct. 2018
Project summary: 

Computools developed an ERP platform from start to finish for a healthcare solution provider to enable data control and collaboration between company branches.

The Reviewer
 
1,001-5,000 Employees
 
Philadelphia, Pennsylvania
David Lewis
CEO, Healthcare Company
 
Not verified
The Review
Feedback summary: 

The platform delivered has increased work efficiency and satisfied stakeholders in the project. The team from Computools impressed with their communication and their ability to work proactively to solve any problems as quickly as they arose. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of the Healthcare firm. Our company provide medical-related solutions for families and individuals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

It was an ERP platform used to manage our day-to-day activities and operations.

What were your goals for this project?

We needed the ERP platform to solve our two main problems: First: collaboration within our company; Since our company opened a new branch, we were facing a need to simplify the collaboration process.

We wanted to give our employees on-demand access to data across different company units and between company branches. Second: facilitate data unification; ERP platform should allow to control, edit and share data files and so on.

SOLUTION

How did you select this vendor?

We found Computools at Upwork. I previously chose another firm to help our company, but Computools offered the best deal. So we decided to try this company.

Describe the project and the services they provided in detail.

As was already mentioned, we needed an ERP platform for several purposes. So we asked Computools to develop such a platform that would help us in managing the business. Computools attended to the project from start to finish during all the development stages.

What was the team composition?

I primarily dealt with a project manager when there were tactical, day-to-day issues. Technical questions I discussed with team lead. There were four developers in the team but I didn’t have much to do with them.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This ERP platform has really helped us to organise our work. It assists in making better decisions and frees up time for work. We can really say that it increased our work efficiency.

How was project management arranged and how effective was it?

We had deadlines to meet. If there were some questions to discuss, we communicated via Skype, calls, email and so on. So, we had no problems with communication.

What did you find most impressive about this company?

We worked with Computools for the first time and they made a good impression. Most impressive was the fact that they were actively trying to solve arising issues within the shortest time possible. You didn’t need to wait for their response or propositions. I have had such unpleasant experiences before with other companies, so to me it was an important factor.

Are there any areas for improvement?

I worked with different companies, and Computools compares very favorably. So I couldn't say much about this question.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Platform Development for Digital Mktg. Agency

"Computools led an organized, agile team that adapted to our evolving needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Oct. 2018
Project summary: 

Computools built a custom platform for a digital marketing agency to manage its marketing efforts. After creating the user flow, they developed the infrastructure and implemented the platform.

The Reviewer
 
11-50 Employees
 
Rochester, Minnesota
David Roberts
Founder, ReVerb
 
Verified
The Review
Feedback summary: 

The platform has launched and already has simplified internal processes. Computools managed a painless and productive workflow. The team stayed on top of every task, responded quickly to questions, and hosted regular and effective meetings throughout the project.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the founder of ReVerb, a digital marketing agency. We provide full-cycle marketing services to IT companies, tech startups, ICO projects, and industrial enterprises.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

We were looking for a solution to more efficiently manage our work, but we couldn’t find a solution that matched all of our needs. We engaged Computools to build a custom content marketing platform.

What were your goals for this project?

We wanted to streamline our content marketing initiatives on a platform that met our full list of requirements.

SOLUTION

How did you select this vendor?

Several clients mentioned their work in passing. After talking to several other firms, we went with Computools to complete this project.

Describe the project and the services they provided in detail.

After analyzing our requirements, Computools outlined potential solutions and deadlines for each stage. They designed the user flows and defined the user personas. They built the platform infrastructure and oversaw its implementation. Once we finished development, we conducted usability tests to assess their submitted work.

What was the team composition?

Our primary point of contact was the project manager, but we also worked with a team lead, a frontend developer, and a backend developer. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s too early to assess our metrics yet. However, the platform has helped simplify several essential processes. We can organize our writers, manage our editorial calendar, promote content, and then measure its impact on the same platform.

How was project management arranged and how effective was it?

The workflow was well-managed. Computools recorded each feature, enhancement, and bugs in Agile Scrum and Jira. The tools assigned each item to a specific release, making it easy to track progress. The project manager handled the day-to-day interactions and answered all of our questions. We communicated over Skype and email.

What did you find most impressive about this company?

Computools led an organized, agile team that adapted to our evolving needs. They listened to our feedback and managed their time well throughout the project.

Are there any areas for improvement?

I only wish I found them sooner. I’ll likely engage them to support our platform in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Logistics Company

“We’re excited to continue working with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
April 2018 - Ongoing
Project summary: 

Computools assisted a growing company by developing an intricate customer data management system. They collaborated with an internal team to design a thorough project framework with actionable solutions.

The Reviewer
 
11-50 Employees
 
Philadelphia, Pennsylvania
CTO, Logistics Company
 
Verified
The Review
Feedback summary: 

Computools delivered an outstanding software that exceeded project expectations. They continue to update the system to ensure it performs at the highest level. Their team provides a communicative experience while reacting positively to frequently changing requirements. They’re talented developers.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a logistics company. We design global supply chains that enable businesses to deliver products to customers. My responsibilities include organizing distribution operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

Our company is growing rapidly, so we needed an external firm to develop a system capable of managing customer data.

SOLUTION

What was the scope of their involvement?

We started our engagement with Computools by determining the project’s budget, scheduling deadlines, and discussing communication methods. Afterward, we held a strategic meeting where we analyzed their proposal and asked questions. They helped us visualize the process by designing a workflow diagram. Then, their project manager and business analyst created a roadmap that outlined the rest of the project.

Before working on the final product, Computools developed an interactive porotype version of the software we requested. That helped us wholly understand what needed to change within our internal systems before we put a lot of money into the project. We agreed to their recommendations, so they started creating our data management system using Java. We use the software to store customer information and service requests. Accessing that data allows us to make informed decisions about how to improve as a business.

What is the team composition?

They allocated a project manager, a business analyst, developers, and several designers.

How did you come to work with Computools?

They were recommended to me by a business partner. After researching the company and some of their previous projects, I decided to hire them.

How much have you invested with them?

We spent roughly $85,000­–$199,000 thus far.

What is the status of this engagement?

The project began in April 2018 and was completed several months later. They continue to update the system as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with the quality of work they deliver. They listen and try to understand our needs instead of finding new ways to charge us. I happily recommend them to my colleagues.

How did Computools perform from a project management standpoint?

We’ve never had an issue with communication. They usually interact with us via Skype and Slack. We agreed to a comprehensive project framework, regular online meetings, and a weekly email report. They honored their promises and reacted quickly when we changed the scope of work. They offer reasonable pricing and deliver viable solutions.

What did you find most impressive about them?

We appreciate their transparent work structure. They kept us up-to-date regarding their progress throughout the entire development cycle. Knowing the system’s status throughout the coding process put my mind at ease.

Are there any areas they could improve?

I happy with how they perform, but every company has room for improvement.

Do you have any advice for potential customers?

Be forthcoming with project information and Computools will deliver.

5.0
Overall Score We’re excited to continue working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS App Dev for CMS Technician Tool

“Their team has given us strong learning opportunities, and their developers are accommodating and collaborative.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

Computools is developing a mobile app based on an existing website for CRM technicians. They built payment functionalities and added tools to enhance user experience.

The Reviewer
 
1-10 Employees
 
Charlotte, North Carolina
Russ Shumate
Owner, Data Access Inc
 
Verified
The Review
Feedback summary: 

Though the development process is ongoing, the Computools team’s work has satisfied expectations. They have been patient with any process delays and foster a productive, beneficial partnership

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a small software company called Data Access Inc, based in North Carolina. We provide a custom CRM solution for specialized service/equipment companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

Part of our CRM system is a mobile website for technicians to interact with their jobs. We hired Computools to create a native iOS and Android mobile app to replace our mobile site.

What were your goals for this project?

We wanted to replace our existing website with a mobile app to give our users a richer, more responsive experience.

SOLUTION

How did you select this vendor?

I found Computools on Upwork. I interviewed several companies during a trip to Ukraine, and Computools was the easiest choice. Their sales team impressed me by going above and beyond in presenting their process and ensuring I was comfortable with their plans. 

Describe the project in detail.

The Computools team developed the mobile app to perform the same tasks our website offered field technicians. They built scheduling and payment processing features into the app, and created tools for placing orders, resolving appointments, and checking in and out of jobs.

What was the team composition?

I work with one sales representation, a project manager, and two QA testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Computools team is still working on the project, but I’m pleased with the progress so far. My team has caused any issues we've had, and their developers have given us no problems.

How effective was the workflow between your team and theirs?

Skype is our primary form of communication. Since most of my team consists of contracted employees who have other projects, we are often delayed in responding, which slows down the process. The Computools team has been understanding of our situation and work with us patiently.

What did you find most impressive about this company?

Their team has given us strong learning opportunities, and their developers are accommodating and collaborative. During the few times I’ve worked onsite in their office, I’ve appreciated their relaxed, friendly work environment.

Are there any areas for improvement?

There is nothing that could improve the project, aside from the slow responsiveness of my own team. However, we began the project knowing this could be an issue.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development of Web App and Platform for Financial Services

"The innovation brought huge improvements to the effectiveness of our company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Sept. 2018
Project summary: 

Computools developed a financial service web platform and app using blockchain technology. They developed an automating flexible architecture that can take orders, schedule operations, and process data.

The Reviewer
 
51-200 Employees
 
Boston, MA
Joshua Jimenez
CTO, Financial Services Firm
 
Verified
The Review
Feedback summary: 

The finished platform perfectly meets the customer requirements who provided insight throughout the process, and positive feedback for the finished product. The team managed the project smoothly and professionally, demonstrating their innovative skills throughout.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm a CTO at one of Boston's largest fintech companies, which has a digital lending platform focused on secured lending.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

Our project was based on blockchain technology. We didn't have enough knowledge and resources to complete this project ourselves.

What were your goals for this project?

To improve our business using blockchain technology, enabling us to simplify some financial processes.

SOLUTION

How did you select this vendor?

We found them through consultants that had experience with outsourcing. We chose them out of several companies after reviewing previous projects and recommendations, and discussing the budget and timelines. It was to our satisfaction so we started to work together.

Can you go into detail about the services they provided and the scope of the project?

The project was eight months long. They began with studying our processes and laying out a project logic. They then developed a financial service based on innovative blockchain technology. They created a flexible architecture which automates and integrates core business processes such as taking customer orders, scheduling operations, and keeping inventory records and financial data.

What was the team composition?

I was regularly in contact with three people from their team, including the project manager. There was a solution architect, a business analyst, and a UI designer in contact with us too. They also talked to our customers and worked really hard to learn the detail of our business.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had to meet a significant increase in the development, so we needed to scale up relatively quickly but cost-effectively. The result definitely meets our expectations. The completed project received positive feedback for features and overall design.

Our clients can easily monitor all their financial processes. The innovation brought huge improvements to the effectiveness of our company. Their top-grade work, coding accuracy, and delivery speed increased the work and time efficiency.

How was project management arranged and how effective was it?

The development team communicated clearly and demonstrated a comprehensive approach that brought success. We had no problems with communication. They've always been very good about reaching out by phone, email, and Skype.

What did you find most impressive about this company?

Our good business relationship built on trust and understanding, and they fully reflect these qualities. They're very organized from a project management perspective and they're technically competent. We appreciated their innovativeness, professionalism, and great communication skills. I highly recommend them to others.

Are there any areas where they can improve?

I don’t think there are any areas for them to improve. I think they’re doing a great job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourcing Dev for Software Engineering Company

"We’ve had a perfect experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

In a third-party capacity, Computools has updated 27 PHP CMS and Symphony websites. Improvements have focused on security issues and digital presence. The team also provides consulting for technical problems.

The Reviewer
 
51-200 Employees
 
Germany
Board of Directors, United Coding
 
Verified
The Review
Feedback summary: 

Coding is stable and error-free. Those results have generated new growth opportunities. They’re available to answer questions and resolve issues promptly. Computools has also handed changing methodologies and complex requirements. Customers can expect a reliable and knowledgeable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I used to be the general manager of United Coding, but I’m now a member of the board of directors. We’re an IT development company working with agencies in Germany, Switzerland, and Austria.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

A major university with 25–27 different PHP CMS and Symphony websites was a new client. As part of a test project, we needed to update all the websites. We had never worked with PHP CMS and Symphony.

SOLUTION

What was the scope of their involvement?

The project scope had two parts. First, we needed to close security issues. Second, we needed to develop the university’s entire online presence. To start, we provided Computools with the client’s documentation—wireframes and prototypes—and the team received full access to the sites. They identified problems, which we subsequently communicated to the client. These parts lasted approximately two months each. Computools also consulted us on our own technical issues 24/7.

What is the team composition?

Their team has approximately 15 developers and two technical leads. I’ve served as project manager for the project’s second part.

How did you come to work with Computools?

One of our partners recommended them. We also considered a Ukrainian company, but the interactions with Computools went well from the first meetings. We had worked with Computools before, and we gave them a test for this project. They were aggressive and good at closing technical issues.

How much have you invested with them?

We spent $48,000 on the project’s first part.

What is the status of this engagement?

We started working with Computools in September 2017. The team completed work on the websites and we continue to partner with them on other projects. Our relationship with the university is ongoing because it’s such a large project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Computools’ reliability has enabled us to grow our business. They also help us get other projects. Likewise, the code is reliable as well. The client tested it with other programmers and couldn’t find an issue in any of the 27 sites.

How did Computools perform from a project management standpoint?

Computools worked without a contract during the first two months because the client preferred the waterfall methodology. Our company didn’t have a contract, so we couldn’t even subcontract them. During this period, we communicated with the client every Monday. Oleg (CTO, Computools) assisted me with answering questions and preparing presentations. Subsequently, the client pivoted to agile to streamline the workflow.

We now do daily standup sand double-check issues with the client. Computools answers our questions multiple times per day. We used Skype initially but have since switched to Asana.

What did you find most impressive about them?

We trust Computools to deliver on their promises. Although we can’t make precise estimates, nothing has fallen through. The team may work nights because they are always available and have fixes completed by morning. That efficiency has helped us with client relations.

Are there any areas they could improve?

They didn’t understand German and Swiss cultures completely. We’ve always taken the time to double-check that Computools understood the requirements.

Do you have any advice for future clients of theirs?

I highly recommend Computools for mobile and web projects. We’ve had a perfect experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re a brilliant company.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m reviewing Computools because I do recommend them.