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    Kiev, Ukraine
    380637118383

Innovative Software Solutions

4.6
13 reviews

Computools LLC is a software development service provider in Marketing, AdTech, E-Commerce, FinTech, Healthcare industries since 2013.

Our HQ and R&D offices are located in Kiev, Zaporizhzhya with local presence in London, Tel Aviv, Frankfurt, Philadelphia.

We help in:

  • Product Engineering;
  • Digital Transformation;
  • Extending Dedicated Teams.

Computools is focused on continuous product enhancement for fast growing organisations ranging from startups to fortune 2000 to turn their costs into a driving force behind revenue generation. We decompose the project to then create the Product with top experience and engagement for your clients.

Openness in communication, responsibility, focus on outcome, initiative, respect, constant learning are main our values. Hight standards in software development proven in work with such companies like Visa, Dior, IBM, Epson, Bombardier.

Learn more at https://computools.com/

READ MORE...
 
$10,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2013
Show all +
Kiev, Ukraine
headquarters
  • Voloska str. 50/38, 8th floor
    Kiev 04070
    Ukraine
    380637118383
other locations

Portfolio

Key clients: 

Visa, Dior, IBM, Epson, Bombardier.

CREELiT

CREELiT’s online platform is used by more than 17,000 real estate agents in the United States to automate their marketing activities. With its ‘web-to-print’ functionality, real estate agents can significantly reduce their marketing efforts: an agent chooses a design template directly from the dashboard for anything from a business card to a billboard, and then easily customizes it, with their own details.

Mr. Creel had an ambition to grow user numbers from 17,000 to 500,000. So he invited us to spearhead the necessary digital transformation, identify bottlenecks and enable growth. To meet his goals we conducted a thorough business analysis of the company’s current processes and identified both strengths to build on and weaknesses that had to be eliminated.

Feel free to contact us to get a full case study: [email protected]

 

EPSON

An innovation-driven enterprise, Epson actively generates fresh ideas, aiming to supply the market with revolutionary products. One of such ideas was to provide customers with a hassle-free ink refill system and enable its resellers and distributors to build long-lasting relationships with the clients.

Enter the ReadyInk System - the system which monitors the ink level in eligible printers in real time and automatically notifies both users and resellers of the need to refill the cartridges. Upon expertise-based talent evaluation of our software engineers, we assembled the team to complement Epson’s own in-house development talent of Epson. Seamless cooperation ensured the project was completed in time with zero compromises on performance and stability.

Feel free to contact us to get a full case study: [email protected]

CCI ASSISTANT

Volumatic is a leader in intelligent physical cash handling solutions for Banking, Retail, and Leisure industries.

The previous version of the CCi Assistant mobile application suffered a feature overload and lacked support, as it had been originally developed for  Windows Phone OS. The app’s slow operation, coupled with a limited number of Windows Phone devices among the user base, encouraged Volumatic to redesign the application. Our Computools team was entrusted with the development of an Android mobile application to enable efficient management of cash collection, validation and counting through smartphones.

Feel free to contact us to get a full case study: [email protected]

eTORO

eToro is the world’s leading social trading platform, offering a wide array of tools for investing in capital markets.

Heralding the Social Trading revolution, eToro connects traders, allowing them to discuss their strategies, and enables them to copy the most successful portfolio performance using the patented CopyTrader technology.

To secure investment for eToro’s new venture, a cryptocurrency trading platform, the company's leadership entrusted us with the development of the minimum viable product. Concerted efforts by our experienced software engineers ensured the timely completion of the project and subsequent successful capital raising.

Feel free to contact us to get a full case study: [email protected]

METERSNAP

Our client was one of the largest utility companies in Africa, providing electricity for private households and local businesses. With the growing number of power connections and new customers, the company’s profits did not see the expected raise due to outdated analog meters.

The company turned to us for Digital Transformation assistance. After analyzing the African utility market and evaluating business strength and weaknesses, we identified the bottlenecks and offered a simple and elegant solution - a mobile application to expedite the inspectors’ work and prevent fraud. The initial Digital Transformation costs were kept at a minimum, since the application was supposed to work with old analog meters.

Feel free to contact us to get a full case study: [email protected]

SYNERGY FX

Synergy FX is a globally leading true forex broker. The company provides its customers with the opportunity of fast execution and powerful performance in a secure, safe and regulated environment. Synergy FX offers four main advantages: true ECN pricing, transparency, instant order fills, and anonymity. 

The main goal of the project was to create a convenient, customer-focused website, which would use direct sales and company’s advantages to attract more customers and investors. To deploy the project on the target date, Synergy FX entrusted development of the responsive landing page to our team. In a rewarding partnership with the Synergy FX leaders the task was completed in time, thereby achieving the client’s goals.

Feel free to contact us to get a full case study: [email protected]

HELLA

The HELLA Group is among the Top-40 automotive parts suppliers in the world with over a hundred years of development and manufacturing or lighting and electronic components. The company engineers electronic solutions that increase energy efficiency, minimize CO2 emissions, and enhance driver and passenger safety and comfort.

Since the client’s primary expertise lies with hardware development, testing, and manufacturing, we were invited to join the distributed team working on an Artificial Intelligence component for an autonomous-driving system. Our software engineers helped establish and train an AI system to increase the fidelity of pedestrian detection.

Feel free to contact us to get a full case study: [email protected]

FCIB

CIBC FirstCaribbean is the largest regional bank across the Dutch and English speaking Caribbean. It offers a full range of financial services in retail, corporate, and investment banking, as well as wealth management and credit financing.

To fulfill the corporate vision and increase the development pace, the CIBC FirstCaribbean turned to us for a rehaul of an outdated online banking mobile application. Upon analyzing the client’s requirements, we selected experienced software engineers to assist the clients inhouse IT department with updating mobile app features, developing new microservices and integrating them with VISA API.

Feel free to contact us to get a full case study: [email protected]

 

Reviews

4.6
13 reviews
Sort by

Custom Platform Development for Digital Mktg. Agency

"Computools led an organized, agile team that adapted to our evolving needs."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Oct. 2018
Project summary: 

Computools built a custom platform for a digital marketing agency to manage its marketing efforts. After creating the user flow, they developed the infrastructure and implemented the platform.

The Reviewer
 
11-50 Employees
 
Rochester, Minnesota
David Roberts
Founder, ReVerb
 
Verified
The Review
Feedback summary: 

The platform has launched and already has simplified internal processes. Computools managed a painless and productive workflow. The team stayed on top of every task, responded quickly to questions, and hosted regular and effective meetings throughout the project.

BACKGROUND

Please describe your company and your position there.

I’m the founder of ReVerb, a digital marketing agency. We provide full-cycle marketing services to IT companies, tech startups, ICO projects, and industrial enterprises.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

We were looking for a solution to more efficiently manage our work, but we couldn’t find a solution that matched all of our needs. We engaged Computools to build a custom content marketing platform.

What were your goals for this project?

We wanted to streamline our content marketing initiatives on a platform that met our full list of requirements.

SOLUTION

How did you select this vendor?

Several clients mentioned their work in passing. After talking to several other firms, we went with Computools to complete this project.

Describe the project and the services they provided in detail.

After analyzing our requirements, Computools outlined potential solutions and deadlines for each stage. They designed the user flows and defined the user personas. They built the platform infrastructure and oversaw its implementation. Once we finished development, we conducted usability tests to assess their submitted work.

What was the team composition?

Our primary point of contact was the project manager, but we also worked with a team lead, a frontend developer, and a backend developer. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It’s too early to assess our metrics yet. However, the platform has helped simplify several essential processes. We can organize our writers, manage our editorial calendar, promote content, and then measure its impact on the same platform.

How was project management arranged and how effective was it?

The workflow was well-managed. Computools recorded each feature, enhancement, and bugs in Agile Scrum and Jira. The tools assigned each item to a specific release, making it easy to track progress. The project manager handled the day-to-day interactions and answered all of our questions. We communicated over Skype and email.

What did you find most impressive about this company?

Computools led an organized, agile team that adapted to our evolving needs. They listened to our feedback and managed their time well throughout the project.

Are there any areas for improvement?

I only wish I found them sooner. I’ll likely engage them to support our platform in the future.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development for Logistics Company

“We’re excited to continue working with them.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
April 2018 - Ongoing
Project summary: 

Computools assisted a growing company by developing an intricate customer data management system. They collaborated with an internal team to design a thorough project framework with actionable solutions.

The Reviewer
 
11-50 Employees
 
Philadelphia, Pennsylvania
CTO, Logistics Company
 
Verified
The Review
Feedback summary: 

Computools delivered an outstanding software that exceeded project expectations. They continue to update the system to ensure it performs at the highest level. Their team provides a communicative experience while reacting positively to frequently changing requirements. They’re talented developers.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of a logistics company. We design global supply chains that enable businesses to deliver products to customers. My responsibilities include organizing distribution operations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

Our company is growing rapidly, so we needed an external firm to develop a system capable of managing customer data.

SOLUTION

What was the scope of their involvement?

We started our engagement with Computools by determining the project’s budget, scheduling deadlines, and discussing communication methods. Afterward, we held a strategic meeting where we analyzed their proposal and asked questions. They helped us visualize the process by designing a workflow diagram. Then, their project manager and business analyst created a roadmap that outlined the rest of the project.

Before working on the final product, Computools developed an interactive porotype version of the software we requested. That helped us wholly understand what needed to change within our internal systems before we put a lot of money into the project. We agreed to their recommendations, so they started creating our data management system using Java. We use the software to store customer information and service requests. Accessing that data allows us to make informed decisions about how to improve as a business.

What is the team composition?

They allocated a project manager, a business analyst, developers, and several designers.

How did you come to work with Computools?

They were recommended to me by a business partner. After researching the company and some of their previous projects, I decided to hire them.

How much have you invested with them?

We spent roughly $85,000­–$199,000 thus far.

What is the status of this engagement?

The project began in April 2018 and was completed several months later. They continue to update the system as needed.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with the quality of work they deliver. They listen and try to understand our needs instead of finding new ways to charge us. I happily recommend them to my colleagues.

How did Computools perform from a project management standpoint?

We’ve never had an issue with communication. They usually interact with us via Skype and Slack. We agreed to a comprehensive project framework, regular online meetings, and a weekly email report. They honored their promises and reacted quickly when we changed the scope of work. They offer reasonable pricing and deliver viable solutions.

What did you find most impressive about them?

We appreciate their transparent work structure. They kept us up-to-date regarding their progress throughout the entire development cycle. Knowing the system’s status throughout the coding process put my mind at ease.

Are there any areas they could improve?

I happy with how they perform, but every company has room for improvement.

Do you have any advice for potential customers?

Be forthcoming with project information and Computools will deliver.

5.0
Overall Score We’re excited to continue working with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS App Dev for CMS Technician Tool

“Their team has given us strong learning opportunities, and their developers are accommodating and collaborative.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2018 - Ongoing
Project summary: 

Computools is developing a mobile app based on an existing website for CRM technicians. They built payment functionalities and added tools to enhance user experience.

The Reviewer
 
1-10 Employees
 
Charlotte, North Carolina
Russ Shumate
Owner, Data Access Inc
 
Verified
The Review
Feedback summary: 

Though the development process is ongoing, the Computools team’s work has satisfied expectations. They have been patient with any process delays and foster a productive, beneficial partnership

BACKGROUND

Please describe your company and your position there.

I’m the owner of a small software company called Data Access Inc, based in North Carolina. We provide a custom CRM solution for specialized service/equipment companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

Part of our CRM system is a mobile website for technicians to interact with their jobs. We hired Computools to create a native iOS and Android mobile app to replace our mobile site.

What were your goals for this project?

We wanted to replace our existing website with a mobile app to give our users a richer, more responsive experience.

SOLUTION

How did you select this vendor?

I found Computools on Upwork. I interviewed several companies during a trip to Ukraine, and Computools was the easiest choice. Their sales team impressed me by going above and beyond in presenting their process and ensuring I was comfortable with their plans. 

Describe the project in detail.

The Computools team developed the mobile app to perform the same tasks our website offered field technicians. They built scheduling and payment processing features into the app, and created tools for placing orders, resolving appointments, and checking in and out of jobs.

What was the team composition?

I work with one sales representation, a project manager, and two QA testers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Computools team is still working on the project, but I’m pleased with the progress so far. My team has caused any issues we've had, and their developers have given us no problems.

How effective was the workflow between your team and theirs?

Skype is our primary form of communication. Since most of my team consists of contracted employees who have other projects, we are often delayed in responding, which slows down the process. The Computools team has been understanding of our situation and work with us patiently.

What did you find most impressive about this company?

Their team has given us strong learning opportunities, and their developers are accommodating and collaborative. During the few times I’ve worked onsite in their office, I’ve appreciated their relaxed, friendly work environment.

Are there any areas for improvement?

There is nothing that could improve the project, aside from the slow responsiveness of my own team. However, we began the project knowing this could be an issue.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Development of Web App and Platform for Financial Services

"The innovation brought huge improvements to the effectiveness of our company."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2018 - Sept. 2018
Project summary: 

Computools developed a financial service web platform and app using blockchain technology. They developed an automating flexible architecture that can take orders, schedule operations, and process data.

The Reviewer
 
51-200 Employees
 
Boston, MA
Joshua Jimenez
CTO, Financial Services Firm
 
Verified
The Review
Feedback summary: 

The finished platform perfectly meets the customer requirements who provided insight throughout the process, and positive feedback for the finished product. The team managed the project smoothly and professionally, demonstrating their innovative skills throughout.

BACKGROUND

Please describe your company and your position there.

I'm a CTO at one of Boston's largest fintech companies, which has a digital lending platform focused on secured lending.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

Our project was based on blockchain technology. We didn't have enough knowledge and resources to complete this project ourselves.

What were your goals for this project?

To improve our business using blockchain technology, enabling us to simplify some financial processes.

SOLUTION

How did you select this vendor?

We found them through consultants that had experience with outsourcing. We chose them out of several companies after reviewing previous projects and recommendations, and discussing the budget and timelines. It was to our satisfaction so we started to work together.

Can you go into detail about the services they provided and the scope of the project?

The project was eight months long. They began with studying our processes and laying out a project logic. They then developed a financial service based on innovative blockchain technology. They created a flexible architecture which automates and integrates core business processes such as taking customer orders, scheduling operations, and keeping inventory records and financial data.

What was the team composition?

I was regularly in contact with three people from their team, including the project manager. There was a solution architect, a business analyst, and a UI designer in contact with us too. They also talked to our customers and worked really hard to learn the detail of our business.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We had to meet a significant increase in the development, so we needed to scale up relatively quickly but cost-effectively. The result definitely meets our expectations. The completed project received positive feedback for features and overall design.

Our clients can easily monitor all their financial processes. The innovation brought huge improvements to the effectiveness of our company. Their top-grade work, coding accuracy, and delivery speed increased the work and time efficiency.

How was project management arranged and how effective was it?

The development team communicated clearly and demonstrated a comprehensive approach that brought success. We had no problems with communication. They've always been very good about reaching out by phone, email, and Skype.

What did you find most impressive about this company?

Our good business relationship built on trust and understanding, and they fully reflect these qualities. They're very organized from a project management perspective and they're technically competent. We appreciated their innovativeness, professionalism, and great communication skills. I highly recommend them to others.

Are there any areas where they can improve?

I don’t think there are any areas for them to improve. I think they’re doing a great job.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Outsourcing Dev for Software Engineering Company

"We’ve had a perfect experience."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Ongoing
Project summary: 

In a third-party capacity, Computools has updated 27 PHP CMS and Symphony websites. Improvements have focused on security issues and digital presence. The team also provides consulting for technical problems.

The Reviewer
 
51-200 Employees
 
Germany
Board of Directors, United Coding
 
Verified
The Review
Feedback summary: 

Coding is stable and error-free. Those results have generated new growth opportunities. They’re available to answer questions and resolve issues promptly. Computools has also handed changing methodologies and complex requirements. Customers can expect a reliable and knowledgeable partner.

BACKGROUND

Introduce your business and what you do there.

I used to be the general manager of United Coding, but I’m now a member of the board of directors. We’re an IT development company working with agencies in Germany, Switzerland, and Austria.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

A major university with 25–27 different PHP CMS and Symphony websites was a new client. As part of a test project, we needed to update all the websites. We had never worked with PHP CMS and Symphony.

SOLUTION

What was the scope of their involvement?

The project scope had two parts. First, we needed to close security issues. Second, we needed to develop the university’s entire online presence. To start, we provided Computools with the client’s documentation—wireframes and prototypes—and the team received full access to the sites. They identified problems, which we subsequently communicated to the client. These parts lasted approximately two months each. Computools also consulted us on our own technical issues 24/7.

What is the team composition?

Their team has approximately 15 developers and two technical leads. I’ve served as project manager for the project’s second part.

How did you come to work with Computools?

One of our partners recommended them. We also considered a Ukrainian company, but the interactions with Computools went well from the first meetings. We had worked with Computools before, and we gave them a test for this project. They were aggressive and good at closing technical issues.

How much have you invested with them?

We spent $48,000 on the project’s first part.

What is the status of this engagement?

We started working with Computools in September 2017. The team completed work on the websites and we continue to partner with them on other projects. Our relationship with the university is ongoing because it’s such a large project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Computools’ reliability has enabled us to grow our business. They also help us get other projects. Likewise, the code is reliable as well. The client tested it with other programmers and couldn’t find an issue in any of the 27 sites.

How did Computools perform from a project management standpoint?

Computools worked without a contract during the first two months because the client preferred the waterfall methodology. Our company didn’t have a contract, so we couldn’t even subcontract them. During this period, we communicated with the client every Monday. Oleg (CTO, Computools) assisted me with answering questions and preparing presentations. Subsequently, the client pivoted to agile to streamline the workflow.

We now do daily standup sand double-check issues with the client. Computools answers our questions multiple times per day. We used Skype initially but have since switched to Asana.

What did you find most impressive about them?

We trust Computools to deliver on their promises. Although we can’t make precise estimates, nothing has fallen through. The team may work nights because they are always available and have fixes completed by morning. That efficiency has helped us with client relations.

Are there any areas they could improve?

They didn’t understand German and Swiss cultures completely. We’ve always taken the time to double-check that Computools understood the requirements.

Do you have any advice for future clients of theirs?

I highly recommend Computools for mobile and web projects. We’ve had a perfect experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re a brilliant company.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’m reviewing Computools because I do recommend them.

Backend and iOS Mobile App Dev

"Every build was full of bugs and in general their approach was not good."

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0.5

Quality: 
1.0
Schedule: 
0.5
Cost: 
4.0
Willing to refer: 
0.5
The Project
 
$10,000 to $49,999
 
Oct. 2016 - June 2017
Project summary: 

Computools was hired for backend and iOS development on a healthcare application. App features were to include payment and user management with real-time data synchronization.

The Reviewer
 
11-50 Employees
 
Kyiv, Ukraine
CEO, IT Outsourcing Company
 
Verified
The Review
Feedback summary: 

Computools failed to deliver a working product. Poor backend architecture and the firing of multiple iOS developers caused a five-month delay and resulted in a termination of the partnership. The app had high numbers of critical bugs and the CEO was unaccepting of responsibility.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an IT outsourcing company that develops websites and mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

We were hired for development on a project, but we did not have the internal resources to handle it completely on our own. Specifically, we needed backend and iOS developers to work with our own designer, Android developer, QA specialist, and project manager.

What were your goals for this project?

The goal was to create a minimum viable product (MVP) mobile application for iOS and Android.

SOLUTION

How did you select this vendor?

We chose Computools from among five companies. Their sales manager was the first to respond to our request that indicated we were looking for a team with fast communication skills and detailed and reasonable evaluations. We hired Computools because we initially believed they fit our needs.

Describe the project in detail.

The project involved creating an app that would be used in the healthcare industry. Specifically, the app would have administration panels with statistics and the ability to make payments and manage users. Backend development was to be done using Node.js with real-time data synchronization as the largest development challenge.

What was the team composition?

The Computools team consisted of backend and iOS developers and a project manager to work with our own team of designers and developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our work with Computools was unsuccessful. The first bad sign was a delay in backend development tasks that were to be done in two-week sprint cycles. The architecture was very poor, and each time we added new a functionality the old ones stopped working. As a result, iOS and Android development was delayed by a month and a half. They eventually replaced their Node.js developer with a more professional one and he managed to fix the main issues in a month.

The iOS version was bad as well. Basic functionality such as registration and login had multiple bugs. Then we faced the next problems when Computools fired their iOS developer and it took a month for a replacement to be hired. The new developer worked less than three weeks before he too was replaced, but it still didn’t solve the issues. When one bug was fixed, three more appeared and we were forced to stop working with Computools. Instead of three months, development took eight and the product still wasn’t ready. By the time we stopped working with Computools there were more than 120 bugs overall and around 30 critical ones. We were forced to rebuild most of the functionality for the iOS version of the app ourselves to get it working.

After ending our partnership with Computools I wrote to their CEO about the situation and asked for possible solutions. In response, he did not take responsibility.

How effective was the workflow between your team and theirs?

We had daily scrum meetings with them and they never delivered what was planned. Every build was full of bugs.

What did you find most impressive about this company?

Maybe the only good thing about working with them was the communication of their account/sales manager. I had the impression that he was doing his best to help us and solve issues.

 

0.5
Overall Score I hope this review will help other companies chose a better development company than Computools.
  • 0.5 Scheduling
    ON TIME / DEADLINES
    Each release was full of bugs and never on time.
  • 4.0 Cost
    Value / within estimates
    Their prices were good, but there was no quality.
  • 1.0 Quality
    Service & deliverables
    Only one of five developers showed good results. The other four were just terrible.
  • 0.5 NPS
    Willing to refer
    I would never recommend them. I know two other companies who worked with Computools with the same results.

Web Development & Automation for Online Marketing Agency

"Computools has been the best company I have ever worked with and I strongly recommend them."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2015 - 2017
Project summary: 

As a partner in several projects, Computools created online automation and customer flow systems for simplifying a client’s buying process. They’ve also helped with CRMs and API integrations.

The Reviewer
 
1-10 Employees
 
United Kindgom
Simon Rickett
Managing Director, Convertz
 
Verified
The Review
Feedback summary: 

They were able to reduce the customer entry acquisition process from 2–3 weeks to 48 hours and have completely optimized all business processes. They’re a trustworthy company, full of integrity and great principles. They also communicate well in spite of the distance and resolve problems quickly.

BACKGROUND

Please describe your company and your position there.

I am in charge of online marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Computools?

We hired them to create online automation and customer flow systems, beginning at the point of inquiry on the website all the way through to acquisition.

What were your goals for this project?

Our goal was to simplify the buying process and reduce the customer journey significantly.

SOLUTION

How did you select this vendor?

I’ve operated in the web development space for over 11 years—I’ve had my own internal team and I’ve also outsourced work to India. I found Computools through research in 2015 and they’ve been a great partner ever since.

Describe the project in detail.

Computools has assisted my business in all sorts of ways, including web development, building CRM [Customer Relationship Management] systems, and API integration for clients across multiple platforms. They’ve been able to wholly understand the needs of my projects and create systems and processes that help streamline client’s progression online.

Explain how the solution addressed your business challenge.

The businesses I own is constantly looking for ways to help reduce client acquisition time and make the customer experience as easy as possible. Computools was able to fully implement the procedures required and they always had a great understanding of what was needed.

What was the team composition?

I worked with 2 developers and both were excellent, and even though the company is not based in the U.K., they were easy to communicate with and always delivered per their high standards of work.

RESULTS & FEEDBACK

What outcomes or results can you share that demonstrate progress and/or success?

Our customer entry acquisition progression used to take 2–3 weeks, however, as a result of their ongoing development, this has been reduced to 48 hours. All client acquisition and processing is done online and they have helped us to fully optimize our business practices.

How effective was the project management?

Their project management was excellent. The biggest challenge I’ve faced with outsourced companies is communicating exactly how the project will work, but Computools has been the best company I have ever worked with and I strongly recommend them.

What did you find most impressive about this company?

I was most impressed with their honesty, integrity, and work ethic. Comparing them to companies I’ve hired before—which are only concerned about taking your money while providing poor customer service—Computools has always been able to manage our projects properly and efficiently, resolving any issues very quickly.

What tips or recommendations do you have?

My recommendation is to stop using other outsourcing companies and work with Computools.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Software Dev for Video Production Company

“I can message them any time of day, and I usually have a response back within a few minutes.”

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2014 - Ongoing
Project summary: 

Computools built video transfer software from scratch. Users upload data from wearable cameras to manage, edit, and share recordings of their experiences.

The Reviewer
 
1-10 Employees
 
United Kingdom
Owner, Video Production Company
 
Verified
The Review
Feedback summary: 

Communication and response times were strong. The software has occasional issues, but Computools is quick to address them and keep functionality reliable.

BACKGROUND

Introduce your business and what you do there.

We provide video recordings of user experiences at leisure venues, such as go cart tracks or paintballing arenas. I’m the director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

We needed a freelance developer or agency to build our software from scratch.

SOLUTION

What was the scope of their involvement?

Our videos are normally recorded on wearable cameras. The software allows the user to upload the data from the camera to a computer, and then scrubs the camera memory. The user can then manage everything from the computer, including sharing the finished videos on social media. Computools had the first version of the software completed in about a month.

What is the team dynamic?

Four people from their team worked with us. Sergii [Founder & Chief Executive Officer, Computools] was our initial project manager, and our current manager is Marina [Web Developer, Computools]. They’re located in Ukraine, so most of our communication is via Skype.

How did you come to work with Computools?

We found them through oDesk [Upwork]. We considered three developers for the project, but Computools had the most experience with this kind of software.

How much have you invested with them?

We spent about $2,000 on the initial build.

What is the status of this engagement?

We started the project late in 2014. We still work together to fix bugs and amend the software.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The functionality is great when it’s working properly. The software does need minding, as it can be buggy and unpredictable at times. Overall, it’s been reliable, and I understand that bugs are normal for this kind of software.

How did Computools perform from a project management standpoint?

They’re great communicators, with great response times. There is a one- or two-hour time difference, but they’re happy to work late to match our schedule. The skills of their project managers are improving all the time.

What did you find most impressive about them?

I can message them any time of day, and I usually have a response back within a few minutes, even late at night. The software is really good, and a good value.

Are there any areas they could improve?

Overall cost has been difficult to predict. Bugs add hours to the schedule, so it’s hard to know what final costs will be.

Do you have any advice for potential customers?

Get a contract and plan ahead. Even simple feature changes can be costly, so it’s important to know what to expect, and to share your goals and future plans with your software company. Make sure you’re on the same page, especially for the project timeline and potential bugs.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev for Home Improvement Platform

"These Ukranian developers had a level of technical competency that I had not seen in any other web dev teams around the world."

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4.5

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Feb. - Apr. 2017
Project summary: 

Computools adapted the original, incomplete version of a home improvement services marketplace platform from Angular to Node.js, providing a functional site to present to investors.

The Reviewer
 
1-10 Employees
 
San Francisco, California
Founder, Uhome
 
Verified
The Review
Feedback summary: 

Due to communication issues and a lack of customer service prioritization, the experience could have been improved. However, the developers’ expertise, international savvy, and timeliness resulted in a satisfactory end product that stayed within its budget.

BACKGROUND

Introduce your business and what you do there.

I am the CEO and founder of a local services and marketing analytics startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

Our startup was formed with a number of engineers and developers in-house who were originally going to build our platform from the ground up, but due to extenuating circumstances, they had to leave the company before the project was complete. We had a limited amount of capital available for contracting out our development work, and it was vital that we find a team to build and launch the product in order to attract investors. Because time and money were a problem, it was most important that they could reverse engineer the original website, simplify the content, and then publish the platform.

SOLUTION

What was the scope of their involvement?

They needed to adapt the original, incomplete platform – built on Angular – into Node.js on the frontend and MongoDB on the backend. During development, they also worked with HTML, CSS, Javascript, MySQL, and other tools as needed. Computool’s primary objective was to simplify the central concept of the platform, refactor the code base, and launch a much more straightforward concept as a minimum viable product. When that was ready, we planned on releasing it to online pilot communities for their feedback. Unfortunately, we could only afford to engage Computools through the completion of a basic version of our desired product, and as such we had to suspend the contract until we can acquire further investment capital.

What is the team dynamic?

Computools’ team consisted of one project manager, two developers, one quality assurance tester, one designer, and a web page formatting specialist. Select team members were only engaged part time.

How did you come to work with Computools?

After a friend referred them, I studied their offerings and determined that their online reviews were suitable and the pricing was reasonable.

How much have you invested with them?

They charged $25/hour, but I do not have a final figure available.

What is the status of this engagement?

We began our collaboration in February 2017 and it had concluded by the end April, even though the product is not officially complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to successfully release a working version of our desired platform. Since the project was incomplete at the time of the engagement’s conclusion, however, we do not have concrete evidence to share in terms of the success of their development work.

How did Computools perform from a project management standpoint?

As is the case with most development firms, it was clear from the start that their focus is on their own business, rather than prioritizing helping us to achieve our own goals. Their team often went the extra mile in terms of overtime hours spent working to complete their tasks on schedule. A few deadlines were missed due to stability issues inherent to finishing a dev sprint on Agile, which is to be expected. There were periodic miscommunication issues (wherein they did not fully understand the concept of what I had requested), but overall they handled everything professionally.

What did you find most impressive about them?

These Ukranian developers had a level of technical competency that I had not seen in any other web dev teams around the world. Their fluency in English, despite it being at least the developers’ second language, was both welcome and particularly admirable.

Do you have any advice for potential customers?

Do your due-diligence on the team being assigned to you to ensure that they are the people most suited to your needs. Keep track of the hours they spend on the work, and make sure you are willing to pay for all the hours billed.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Software Dev for Security Video Firm

"Technologically, they are on the cutting edge of what they do."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Computools developed a software program that allows private security camera owners to register their systems with local police departments. They are now working on expanding its functionality.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
CEO, Software Firm
 
Not verified
The Review
Feedback summary: 

Computools successfully completed the initial phase of the project, delivering a product with full functionality and clean code. The team is technically skilled and uses a wide range of technologies. Their project management method is efficient and reduces the workload of internal resources.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that develops and supports a suite of public safety products and other applications in public and private markets. We also engage in custom software project development, often incorporating an offshore component.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Computools?

With the growth of the security video market, we decided to develop a software system that would allow private security camera owners to register their cameras with local police departments. When an incident happens, the police could access a map-based database of security cameras. This way, police officers can determine if any of the cameras were located close to the incident and may possibly contain pertinent visual information. Video recordings stored in such cameras could greatly benefit the police in their investigative work.

SOLUTION

What was the scope of their involvement?

We are a development organization, so we had our people checking the proposals. We agreed to Computools’ proposed architecture and technologies. They wanted to do the work on PHP Symfony and MySQL, which all sounded good.

Once we finalized the specifications, they came up with a schedule that we thought was good and fair. After that, we began the development phase. We discussed the design and then followed up the development process, having regular status report meetings on Skype. We checked on them, and they reported to us on a weekly basis.

What is the team dynamic?

We work with two people—a developer and a resource on the architecture side.

How did you come to work with Computools?

We had already worked with Computools on several projects, so it was an easy decision to select them as software developers. They clearly possessed the technical expertise to develop the software. We had several reasons for choosing them, including their flexibility and price.

How much have you invested with them?

Computools provided us with an estimate and delivered the product within that estimate. Based on our experience, we felt that the estimate was fair.

What is the status of this engagement?

The initial phase of the development took about two months. We’ve decided to significantly expand the functionality of the software. Currently, Computools is still working with us on this project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The first phase went very well, and we were very pleased. The final product had the functionality we agreed upon. We examined the code and found it well written. The quality of the product was very good, that's why we didn't hesitate to engage Computools in the development of phase two of the product.

This is not the first time we’ve used an outsourced organization, but Computools is really one of the best that we’ve worked with. They’re absolutely honest, and I haven’t experienced any problems in that respect. Overall, the experience has been very positive. It is more advantageous to have some of our people working on internal projects or projects with our customers while we use Computools to develop something at a reasonable price.

How did Computools perform from a project management standpoint?

The project development is managed internally by Computools, so we are mostly overseeing the process. The project management is included in the price, so we do not have to pay for the extra manpower they provide in managing the project internally. For example, when they say “500 man hours,” that is development man-hours. The internal management that they’ve provided is included, which was very good. It alleviates some of the pressure U.S.-based organizations have when they have to spend more of their own manpower to run projects. In that respect, all we had to do was a higher level of follow-up.

What I like about Computools is their communication skills and their ability to hit deadlines on time. They perform on schedule, and the delivery is good in terms of quality. I don't have any problems communicating with them. They write all of the reports in English. They use Redmine, a project management tool, and that was all in English.

What did you find most impressive about them?

They have a very positive attitude, which I enjoy a lot, and their technical skills are impressive. During this project, I got acquainted with their VP in charge of technical development, and he’s very impressive. Technologically, they are on the cutting edge of what they do, even if they don't do everything. They use a lot of interesting technologies, which is good.

Are there any areas they could improve?

The developers are in Ukraine, so their English is not perfect. They will have to work on it, and I understand that they are doing so. If there is something they could improve, their English skills would probably be it.

5.0
Overall Score They provide high-quality software development on schedule.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    The product was developed on schedule.
  • 5.0 Cost
    Value / within estimates
    The first phase of the product was developed within the budget. The rate was fine, and the budget itself was fair
  • 5.0 Quality
    Service & deliverables
    We have a broad experience working with offshore software developers, but the quality of Computool's work was clearly at the top of the range.
  • 5.0 NPS
    Willing to refer
    Our experience has been very positive. If other companies were to engage Computools, I don't expect them to have a different experience.