What was the scope of their involvement?
We started our engagement with Computools by determining the project’s budget, scheduling deadlines, and discussing communication methods. Afterward, we held a strategic meeting where we analyzed their proposal and asked questions. They helped us visualize the process by designing a workflow diagram. Then, their project manager and business analyst created a roadmap that outlined the rest of the project.
Before working on the final product, Computools developed an interactive porotype version of the software we requested. That helped us wholly understand what needed to change within our internal systems before we put a lot of money into the project. We agreed to their recommendations, so they started creating our data management system using Java. We use the software to store customer information and service requests. Accessing that data allows us to make informed decisions about how to improve as a business.
What is the team composition?
They allocated a project manager, a business analyst, developers, and several designers.
How did you come to work with Computools?
They were recommended to me by a business partner. After researching the company and some of their previous projects, I decided to hire them.
How much have you invested with them?
We spent roughly $85,000–$199,000 thus far.
What is the status of this engagement?
The project began in April 2018 and was completed several months later. They continue to update the system as needed.
The revamped frontend has received positive user feedback and has increased user-to-customer turnover as well. The Computools team worked rapidly and effectively, bringing a can-do attitude to every technical challenge they faced during the project.