Computools

BACKGROUND

Please describe your company and position.

I am the Senior Digital Trading Manager of Fortnum & Mason

Describe what your company does in a single sentence.

Since its foundation inPiccadilly in1707, Fortnum & Mason has been at the heart of London life, supplying the very finest goods and services. From the Food Halls to the Diamond Jubilee Tea Salon it is filled with unique and exceptional food and gifts. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We needed to launch iOS app that feels as premium as our physical stores. The app had to support browsing, booking, and brand storytelling.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team handled iOS development, animation design, backend integration, QA Features included catalog browsing, store locator, private event invites, and chat with a brand concierge. They collaborated with our creative team to refine visuals. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The app launched smoothly and was well-received by both internal teams and clients. It continues to serve as a digital extension of our offline luxury experience. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Professional and responsive. Weekly reviews, Slack for tasks, and design collaboration in Figma. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They stood out with their attention to user emotion and thoughtful micro-interactions.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Managing Director at Healthcare Recruitment UK of Healthcare Recruitment UK

Describe what your company does in a single sentence.

Healthcare Recruitment UK was founded with the view of bringing proven executive search methodologies into the Health & Social Care area.

We are specialists in the marketplace and truly have access to the finest talent and opportunities available within the industry. 

We recruit for both clinical and non-clinical roles and cover the entire seniority spectrum - from Nurses up to Board level positions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

We needed to build an MVP to demonstrate value to partners and investors. It had to be functional, HIPPA/GDPR-ready, and fast to launch.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work included product discovery, UI/UX design, backend setup, and developement of the initial mobile app-the first release focused on iOS, with plans to extend Android post-validation. Key features included system tracking, secure messaging, basic health metrics, and push notifications. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team delivered a stable MVP that allowed us to enter early testing on time. They helped simplify features without cutting value, resulting in a lightweight, intuitive app that our test users immediately understood. They also adapted quickly as we made scope changes mid-sprint.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lean, efficient, and collaborative. Weekly calls, shared tasks in Trello, and clear sprint summaries. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They kept the MVP focused and impactful, prioritizing outcomes over tasks.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Manager at Audit & Risk Recruitment

Describe what your company does in a single sentence.

Welcome to Audit & Risk Recruitment - Experts in Audit and RiskRecruitment!

With over 2 decades of experience, the leadership team of ARRC has been behind the recruitment of 000's of corporate governance professionals at FTSE FTSE100/250, and equivalent-sized companies across the professional services industry and commerce, banks and financial institutions across the UK and the rest of the World.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired the Computools team to move our core systems from on-premise to the cloud to improve accessibility, security, and reduce infrastructure costs.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools assessed our current systems, prepared the cloud architecture, migrated data and services, and ensured the integrity of accounting process post-launch. They built a solution on a private cloud infrastructure with backups and monitoring. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The vendor handled our cloud migration professionally and with minimal disruption. Legacy system constraints were addressed early, and the final setup gave us the flexibility and performance we lacked. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Clear and disciplined. We had weekly syncs and complete documentation throughout.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They handled complexity well and were consistently responsive when it mattered most. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Engineering Leader – Platform Engineering (Identity & Authentication) of Lloyds Banking Group

Describe what your company does in a single sentence.

Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. 

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers' changing needs. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We brought in the vendor to conduct a full security review and strengthen our platform's protection before scaling to new markets.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team conduct a system wide audit, prioritized risks, implemented identity management and access control improvements, and helped us prepare for a third-party compliance review. Deliverables included updated threat models, incident response plans, and penetration testing reports. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The company significantly improved our security posture, helping us close critical vulnerables and align with financial industry regulations. Their work was thorough and well-documented, supporting technical teams and auditions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Structured, responsive,  and security-conscious at every step. Tools included Jira, secure file sharing, and weekly briefings. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their balance between compliance and pratical security was really impressive. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CTO of Celebrus

Describe what your company does in a single sentence.

For over 25 years, Celebrus has set the gold standard globally for improving marketing effectiveness and preventing fraud across all industries. We are laser-focused on improving the relationships between brands and consumers via better data. This means innovating beter ways to manage digital identity and know your consumers, even when they're not logged in. Celebrus provide frictionless data capture across all digital channels and devices, ensures compliance by design, and ultimately makes digital data instantly usable wherever required. We thrive on solving complex digital data challenges to help businesses succeed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We wanted to improve the performance and reliability of our facial and voice recognition modules using advanced AI models. The goal was to build a smarter, faster, and more secure system that performs well across diverse user conditions.
• We wanted to improve the performance and reliability of our facial and voice recognition modules using advanced AI models. The goal was to build a smarter, faster, and more secure system that performs well across diverse user conditions.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handed model design, data preprocessing, training, evaluation, and integration into our existing platform. The solution included facial landmark detection, speaker recognition, and adaptive learning mechanisms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools brought in deep AI expertise and delivered a solution that significantly improved our biometric verfication system. Their team proactively refined the model, trained on edge cases, and ensured regulatory alignement from the start. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Transparent and iterative. We used biweekly sprint reviews and Slack for daily updates and shared all metrics and findings via a secure platform. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They combined AI expertise with solid product thinking, which really stood out. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Chief Digital Officer at Boux Avenue.

Describe what your company does in a single sentence.

Boux Avenue is the lingerie, swimmer and nightwear destination for everybody, no matter your age, size or style - with sizes available in A-G and 6-18. With 30 stores operating throughout the UK, international presence and a vibrant head office based in London, Boux Avenue offers fantastic career opportunities in a fast-moving environment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build a modern mobile loyalty solution that would allow customers to track their points in real time, access tailored rewards, receive notifications, and use a digital membership card. Our goal was to improve retention, increase engagement, and connect loyalty experience across both online and in-store channels.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement started with discovery and research into customer loyalty behavior, which helped shape the app structure and feature set. Computools then handed UI/UX design, mobile operations such as points, rewards, and personalized offers. 

The app includes a digital loyalty card, points tracking, tier visibility, customized discounts, push notifications, reward management, and digital receipts. They also integrated the app with our internal platforms to make sure customer and transaction data stays updated across both physical and digital channels. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools helped us transform an outdated loyalty program into a more engaging digital experience for our customers. They created a well-structured app with strong integrations into our existing systems, including POS and CRM tools. The final product made it easier for us to deliver personalized campaigns and improve customer retention. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and reliable. We had regular weekly meetings through Google Meet, daily communication in Slack, and sprint planning in Jira. They stayed on shedule and were flexible whenever priorities shifted. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their ability to combine strong UX thinking with technically complex integrations. They understood both the customer-facing side of the product and the backend requirements needed to make it work smoothly. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Digital Health Services Europe & Country Manager of DocMorris

Describe what your company does in a single sentence.

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, marketplace and professional healthcare with strong brands in Germany and other European countries. Deliveries are mainly from the highly automated logistics centre in Heerlen, the Netherlands, with a capacity of over 27 million parcels per year. In Spain and France, the company operates the leading marketplace for health and personal care products in Southern Europe. With its business model, DocMorris offers its patients, customers and partners a broad range of products and services. In doing so, DocMorris is pursuing its vision of creating a digital health ecosystem for everyone to manage their health in one click. Around 1,600 employees in Germany, the Netherlands, Spain, France, Portugal and Switzerland generated an external revenue of CHF 1,085 million serving more than 10 million active customers in 2024.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to create a remote therapy platform that centralizes session scheduling, secure video consultations, clinical documentation, and patient progress monitoring.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed user journeys for both therapists and patients, developed secure consultation and communication modules, and built administrative dashboards for session management and documentation. The platform includes scheduling, encrypted video consultations, digital note-taking, progress tracking, and a patient portal, all integrated with the clinic's internal systems to ensure consistent record management and alignment with clinical workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools delivered a stable and compliant teletheraphy solution that supports both therapists and patients. The platform consolidates scheduling, session management, documentation, and secure communication into a single environment, enabling clinics to operate more efficiently while maintaining data privacy standards. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project followed a well-structured delivery model with regular checkpoints. Computools maintained clear communication and provided thorough documentation.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their disciplined approach to privacy and data handling was particularly impressive.

Are there any areas for improvement or something Computools could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the International Logistics Operations Manager of Mothercare PLC

Describe what your company does in a single sentence.

Mothercare was founded in the UK in 1961 with a clear goal: to provide everything for the mother-to-be and her baby. The focus was on small shops and specialised units, starting with products up to 2 years of age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to develop an automated onboarding and compliance system for merchant verification. Our main goals is to reduce onboarding time, standardize verification procedures, and improve our compliance monitoring process.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools worked with us to redesign the merchant onboarding process and build an automated compliance platform. The system includes document collection, automated verification checks, configurable risk scoring, and approval workflows for our compliance team.

They also developed dashboards for both merchants and internal users, as well as monitoring tools to track transaction activity. The platform integrates with external verification providers and our internal systems to ensure data is synchronized and processed automatically.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools developed a centralized onboarding system that replaced several manual steps with automated workflows. The platform supports document uploads, verification checks, risk scoring, and approval processes for our compliance team. It also includes monitoring features that help track merchant activity and maintain compliance standards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed using a sprint-based approach with regular updates and milestone reviews. Communication was mainly handled through Jira for task tracking and Slack for day-to-day discussions, alomg with scheduled progress meetings. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand regulatory requirements and turn them into pratical technical solutions stood out. They were able to translate compliance processes into structured and automated workflows.

Are there any areas for improvement or something Computools could have done differently?

No, the collaboration has been positive and we are satisfied with the process and results so far. 

BACKGROUND

Please describe your company and position.

I am the Director Global Freight & Logistics Procurement of AstraZeneca

Describe what your company does in a single sentence.

We're transforming the future of healthcare by unlocking the power of what science can do for people, society and the planet. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged Computools to build a platform to better understand and anticipate the impact of weather conditions on maritime routes. Our goal was to reduce operational risk, improve planning accuracy, and support proactive decision-making for fleet.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed and implemented a centralized analytics platform that integrates real-time weather data, historical voyage information, and predictive risk models. The system evaluates potential weather-related disruptions, highlights high-risk route segments, and supports scenario-based planning. Dashboards provide operational teams with actionable insights without overwhelming them with raw data. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform improved early identification of weather-related risks and reduced last-minute route adjustments. Operations teams gained greater visibility into potential disruptions and planned routes with greater confidence and safety margins.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools followed an Agile delivery approach with regular progress reviews. Communication was structured and focused on operational priorities and risk mitigation.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team demonstrated exceptional skill in transforming complex weather and risk data into practical insights that directly supported our operations. The platform supports decision-making without adding unnecessary complexity. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the COO & MD of Bank of Singapore Asia’s Global Private Bank

Describe what your company does in a single sentence.

Bank of Singapore is the dedicated private banking subsidiary of OCBC. Backed by OCBC's strong credit ratings of Aa1 by Moody's and AA- by both Fitch and S&P, it offers a unique value preposotion as a safe Singapore-registered private bank. 

Its open-architecture product platform backed by strong research capabilities provides clients with first-class private banking and bespoke wealth planning solutions. It is also able to leverage OCBC's capabilities to extend its clients a broad array of services across the OCBC's regional and international network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged Computools to develop a digital lending platform capable of automating core stages of the SME credit cycle. The objective was to streamline processing, reduce operational delays, and enhance overall efficiency.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed the apllication workflow, introduced automated scoring, implemented document verification and fraud checks, and built dashboards for risk and underwriting teams. The solution includes configurable approval logic and integrates with internal systems and external credit bureau services to ensure data accuracy. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools delivered a structured and reliable lending automation solution that enabled us to digitize critical stages of the SME credit process. The platform supports intake, assessment, verification, and approval, providing operational clarity and reducing dependency on manual checks. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been consistent and predictable. Computools followed a structured spirit cycle, provided progress updates, and maintained timely communication. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in transforming lending logic into a clear and automated workflow gave them a distinct advantage. The platform's modular design effectively positions it for future scalabilty. 

Are there any areas for improvement or something Computools could have done differently?

No