10Clouds Financial Institutions

BACKGROUND

BACKGROUND

Please describe your company and position.

I am the CEO of SWANSBAR; WOA; Psychotherapy Office Come out of the Shadow

Describe what your company does in a single sentence.

I am the General Director of the WOA Platform and Application and the owner of the SWANSBAR company, which, among other things, has the Psychotherapy Cabinet Wyjdź z Cienie; The activities of my ventures deal with a holistic approach to mental and physical health, in particular psychotherapy and physical activity. The goal of my organization is to improve the quality of life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 10Clouds Financial Institutions to accomplish?

• Strategic IT partner
• Comprehensive strategic activities for application development
• Project analysis and validation
• AI specialists
• It emphasizes the design of our product - we focus on modernity

SOLUTION

How did you find 10Clouds Financial Institutions?

• Online Search
• Referral

Why did you select 10Clouds Financial Institutions over others?

• Good value for cost
• Referred to me
• Company values aligned
• High quality of work

How many teammates from 10Clouds Financial Institutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

10Clouds Financial Institutions has helped us grow our team of programmers, designers and suppliers. He contributed to building a product development planning strategy and analyzing its "usability". We were looking for strategic IT partners who could comprehensively address the technological needs of the WOA project. Our goal was to find a reliable and multi-faceted company with a knowledge base on AI. 

We wanted long-term cooperation with 10 Clouds to provide the greatest value to our team and our clients. When selecting 10Clouds Financial Institutions, we were guided by the desire to implement innovative solutions in the fields of: psychotherapy and physical activity, including physiotherapy. 

Current solutions in these areas are not personalized and do not deliver our values ​​of improving the user's quality of life, that's why we decided to cooperate with a reliable and prestigious company, which is 10 Clouds - dealing with software development. We managed to conduct workshops and design very modern solutions for our customers in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to the fact that about 10 people a day with 10 Clauds worked on our project, we managed to develop very satisfactory results: 

AI implementation plan - machine learning for our application designed by senior AI specialists; After the workshop, we know what further steps to take at each stage of developing our application; 10 Clauds collected the documentation and wrote the report needed to present to our investors; Elimination of time constraints. 

By employing a product delivery manager, we are able to remove time blocks as soon as they occur in our projects; Some solutions inspired by the 10Clouds Financial Institutions AI team will enable us to create unique solutions using the influence of AI.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

10 Clouds carefully monitors the dates that we have jointly set for cooperation. Between our meetings, we were in constant contact. Thanks to the Scrum methodology and the commitment of the 10Clouds Financial Institutions team, we managed to create effective and efficient communication channels. The 10Clouds Financial Institutions team quickly understood our user and project needs and goals. 

They made sure that our vision of implementing AI is in line with the business goals of the entire platform. Thanks to their unique understanding of machine learning capabilities, we will be able to fully respond to the needs of our users. It was important to me that the 10Clouds team could fully cooperate with our teams in terms of communication, budget and delivery time.

What was your primary form of communication with 10Clouds Financial Institutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was constantly impressed by their approach, commitment, flexibility and implementation of the workshops. They were totally focused on delivering unique value for us during this workshop. A great approach that puts customer needs at the center of everything. I also appreciate the continued support from the account management and product delivery teams. 

Speed ​​and initiative in solving various design problems are at an extremely high level! In the end, hiring an AI specialist from 10Clouds Financial Institutions was amazing and fruitful! The 10Clouds Financial Institutions machine learning team showed us all the tangible possibilities that can come from successful AI implementations. They showed us how AI can be incorporated into our solution to create a unique value proposition for our users.

Are there any areas for improvement or something 10Clouds Financial Institutions could have done differently?

I am very pleased with the cooperation with 10Clouds. I don't see the need to change their job. They are a very flexible, creative and competent team. I look forward to the next stages of our cooperation.

BACKGROUND

Introduce your business and what you do there.

I’m a founder and executive of a cryptocurrency-backed collateralized lender. We specialize in cryptocurrency-backed mortgages and cryptocurrency-collateralized funds. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We needed to develop our full suite of products. We’d just fundraised our seed round, so we had to build our website, manage integrations, and create internal technology to support loan servicing.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions helped us develop a web and mobile app from scratch. We utilized their design, development, and copywriting services. The team orchestrated a complete custom build. They were responsible for 3D animations and UX/UI design and provided additional support with marketing materials. They used Figma for the design components of the project. 

First, we went through a series of calls to review the product’s features and share an overview of our vision. We had a baseline idea of how the product should look, but we were integrating it with various backend providers to help build our custodial trading solutions and other product parameters. 

We weren’t sure how to go about the integration, so we planned to design the website’s functionality and work backward from there. 10Clouds Financial Institutions supported us through an ongoing discovery and design phase that started with a product mock-up. Then, they uncovered the technology pieces, handled integrations with third-party providers, and helped us build databases to manage certain product components.

The app enables users to create and manage their accounts. Users can also utilize the trading functionality for cryptocurrency assets. We also have a loan servicing feature as a backend tool for users to submit loan applications. 

What is the team composition?

We worked with a team of 14: two project managers, two graphic designers, two UX/UI designers, one technical lead, three backend engineers, two frontend engineers, and two QA engineers. 

How did you come to work with 10Clouds Financial Institutions?

We found 10Clouds Financial Institutions through a referral from a friend. We were impressed with the results of their partnership, so we decided to hire them. 

How much have you invested with them?

We invested about $500,000 in the partnership. 

What is the status of this engagement?

We worked together from June 2022–March 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched the app yet, but everything 10Clouds Financial Institutions has built functions as expected. Moreover, our investors have been very impressed with the product’s clean UX and ease of use. While it’s not live yet, the initial feedback has been top-notch.  

How did 10Clouds Financial Institutions perform from a project management standpoint?

We didn’t know how complicated this project would be, so we didn’t have a set budget or timeline. I’ve worked on other technology products and can say that 10Clouds Financial Institutions worked efficiently and didn’t waste time. 

We used Jira, Asana, GitHub, and Miro to manage the project. We also met for daily stand-ups. Their in-house team was awesome; we communicated through Slack and Google Meet.

What did you find most impressive about them?

I was impressed with how involved and communicative they were. We worked together effectively, and 10Clouds was invested in the product’s success. They consistently went above and beyond for us. 

Are there any areas they could improve?

I can’t fault them for this, but one of our best project managers from 10Clouds took another job. However, they replaced the project manager with an equally qualified individual. 

Do you have any advice for potential customers?

I’d discourage you from handing over the project and walking away. You’ll get more value from the partnership if you’re more involved and hands-on. You get out what you put in, so I recommend getting involved and meeting for daily stand-ups. 

BACKGROUND

Introduce your business and what you do there.

I’m a department head at a manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We needed someone to help us with custom development for web-based tools.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions has built software tools for us so that we can configure the control system we’ve been developing. This system is an electronic, web-based software system that allows users to interact with our product. To use it, they log into the system online. Once logged in, they can configure the hardware we offer.

Initially, we provided 10Clouds Financial Institutions with the proof of concept (POC) for our control system, and they modified it, making them a commercially sustainable product. For this project, it was critical for us that the product looked fancy. Thus, their team has focused a little bit on UX design, although their primary focus has been backend development. Additionally, they’ve helped us with some development tasks related to our marketing website.

What is the team composition?

We’ve worked with 4–5 people from 10Clouds Financial Institutions at any given time, depending on the project’s phase. People on their team have different areas of expertise, so we’ve worked with different resources, including a backend developer, a UX designer, and a product delivery manager.

How did you come to work with 10Clouds Financial Institutions?

10Clouds Financial Institutions was already working with us on our marketing website when this project arose — another team within our company established that contract. Thus, after that project, we decided to hire them to create a custom app for us.

What is the status of this engagement?

We began working with them on this project in August 2022, and the project will be completed in January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched the control system yet, and we plan to use it for a pilot project. Still, we’re very confident that everything will work well because we’ve tested every new feature 10Clouds Financial Institutions has delivered. Although we’ve found bugs every now and then, their team has quickly addressed and solved time for us. Overall, the entire project has been very good.

How did 10Clouds Financial Institutions perform from a project management standpoint?

10Clouds Financial Institutions is great regarding communication. We have weekly progress reviews and use the same platforms to address items and improvements. For example, we’ve joined a Slack channel and a Jira board, which are our main two collaboration platforms. Moreover, we use Microsoft Teams for video calls. Overall, ours is a close collaboration, and we operate as a single team.

What did you find most impressive about them?

10Clouds Financial Institutions’ speed is impressive; they’re able to quickly assemble teams with all the backgrounds needed for the project at hand. Within a few weeks, they managed to put together a team with expertise in frontend development, backend development, and UX design to work on our project. Moreover, that team was able to understand what we needed with very little input, so we didn’t have to put in the extra effort in writing detailed requirements.

Are there any areas they could improve?

It would be great if 10Clouds Financial Institutions improved their hour tracking. They usually provide time estimates and send us the invoices afterward. However, that approach can be challenging because we have to monitor the hours ourselves because we’re not working on a fixed budget. Initially, we considered asking them for a fixed price for the project, but they preferred working on an hourly basis. Thus, my advice would be to provide us with more insight into the hours they use.

Do you have any advice for potential customers?

10Clouds Financial Institutions bills per hour, so you have to check the invoice monthly to see how many hours they have spent. Other than that, I recommend working with 10Clouds; they have various areas of expertise under one roof.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director at Vindsburg, an IT services company. We support other companies by building software, mostly focusing on architecture.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We needed help with web application design and development.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions helps us design and develop web applications using Node.js and React. They've done a couple of projects with us, including an app that uses auditing software to conduct surveys with 400 questions in different categories and scope areas. 

For each project, we first discuss the challenges and scope and then the requirements. We don't provide any documentation, instead focusing on the discussion for refining the features. From there, we start a step-by-step milestone approach to implementation. 10Clouds Financial Institutions also provides maintenance.  

What is the team composition?

We work with 4–5 teammates from 10Clouds Financial Institutions, all senior software engineers for JavaScript.

How did you come to work with 10Clouds Financial Institutions?

I knew 10Clouds through other companies that used them and knew they were good at what they do.

How much have you invested with them?

We've spent $300,000–$600,000.

What is the status of this engagement?

We started working together in June 2019, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

10Clouds Financial Institutions delivers high-quality code, and the applications they’ve developed are mostly bug-free.

How did 10Clouds Financial Institutions perform from a project management standpoint?

They have a good approach to communication and project management setup. Moreover, the team is transparent and meets their timelines; I’ve never had issues with the project’s status or missing features or milestones. 

They use Jira and Confluence for project management, and we communicate via Slack and Microsoft Teams.

What did you find most impressive about them?

I’m impressed with the quality of 10Clouds Financial Institutions’ work; we’ve never had issues with their code.

Do you have any advice for potential customers?

Tell 10Clouds Financial Institutions what you’d like to achieve, and they’ll take care of it.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a music company; we help artists and musicians create NFTs and digital communities using Blockchain technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We wanted to develop a new platform and needed to replace our internal development resources with an outsourced development firm.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions has provided us with custom software development services. They’ve helped us design and develop the back- and frontend of our new NFT platform from scratch. We’ve used a combination of JavaScript, Python, and Solidity development to create a community-building platform for musicians. 

What is the team composition?

We’ve worked with roughly eight team members, including a project manager, account manager, two backend developers, a frontend developer, a UI/UX designer, and a Q&A developer.

How did you come to work with 10Clouds Financial Institutions?

We were searching for development partners online and came across 10Clouds Financial Institutions. After our initial meetings, 10Clouds Financial Institutions seemed to be the best fit for our needs, so we moved forward with the engagement.

What is the status of this engagement?

We began working with 10Clouds Financial Institutions in May 2022 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We haven’t launched yet, so we can’t share any definitive metrics, but working with 10Clouds Financial Institutions has been a pleasure. They’ve created a simple, good-looking product with a thoughtful, intuitive flow. We’ve received fantastic reviews so far. 

How did 10Clouds Financial Institutions perform from a project management standpoint?

10Clouds Financial Institutions has managed the project well and communicated clearly via Slack and Google Meet. They’ve assigned a strong, responsive team to our project. They’ve implemented feedback and accommodated our needs when we’ve changed the project's direction. We’ve used GitHub, Jira, Confluence, and Miro to manage tasks and Figma to share designs. 

What did you find most impressive about them?

We’ve been most impressed by their design work and expertise with UI/UX. They’ve done a great job designing the platform, and we’re excited to launch the product. Overall, we’ve had a fantastic experience, and we’ve really enjoyed working with them. 

Are there any areas they could improve?

Since we haven’t rolled out the platform yet, it’s hard to say what 10Clouds Financial Institutions could improve on. We don’t have any constructive feedback thus far. 

Do you have any advice for potential customers?
I advise potential customers based in the US to consider the time difference and ensure you’re comfortable working with a remote team. Our partnership with 10Clouds Financial Institutions has required a lot of communication and coordination, but it’s worked out well, so just be prepared for that.

BACKGROUND

Please describe your company and your position there.

LevelField is building a Digital Asset Focused Investment Platform with a Full-Service US Chartered Bank at its foundation to bring Digital Assets and Traditional Finance together. I am the Head of Retail Platforms at LevelField Financial, where I work on product management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Clouds Financial Institutions?

website design, animations, platform design (desktop and mobile app)

SOLUTION

How did you select this vendor and what were the deciding factors?

I looked for the highest quality design team that was located outside the United States. I shopped 30 teams, and 10 Clouds blew me away. I looked at their website, dribble, and behance. Their team, animations, awards, and previous work sold me.

Describe the project in detail and walk through the stages of the project.

After showing the team what LevelField is about, our brand, etc, we started development on both the website and the desktop platform simultaneously. 10 Clouds worked with us to improve, tweak, and redesign all aspects of the look/feel of what we are building. They worked with us on website animations, as well as an animated video for marketing material. Their level of communication was superb, and made themselves available at inconvenient hours to work with us. 10 Clouds always showed us multiple variants along the way, and we would discuss things in detail initially to avoid redundant work.

How many resources from the vendor's team worked with you, and what were their positions?

We work with 4 people regularly, a project manager, a UX designer, and 2 UI designers. We scale up and down website developers to get up and running with updates.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

LevelField.us will showcase the website design work they did for us. It also shows images of our mobile app and desktop platform. Early October, you will be able to see the video 10 Clouds produced for us to sell one of our products to banks and credit unions by clicking News and filtering by Videos/Podcast.

How effective was the workflow between your team and theirs?

We have regular meetings twice a week, one biweekly call with 10 Clouds management. The design team chats with us regularly on the app of our choice (Teams). We have impromptu calls with specific members as needed.

What did you find most impressive or unique about this company?

The communication and quick creative solution options The designers at 10 Clouds are genuinely excited about what we are doing. They understand what we are building well as if they were true LevelField employees.

Are there any areas for improvement or something they could have done differently?

10Clouds Financial Institutions has been great. We've been actively working to increase hours per week and to increase the team.

BACKGROUND

Introduce your business and what you do there.

I'm the creative strategist of an e-commerce business operating in the art and design industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We wanted to create a very informative career platform for our people dedicated to engineering.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions did web design and development for us from scratch, which included a discovery workshop, the UI/UX design, development, and design animations.

To jumpstart the project, we provided some strategic input describing our goal, audience, marketing goals, and business goals regarding the entire campaign. We wanted the platform to be an axis of the whole employee-building process provided by our company. 

We're now working on the final touches and deployment. 

What is the team composition?

We've worked with around ten members of their team, including developers, a web designer, a UX designer, a product owner, a product designer, and testers. We had one point of contact on both the project and the business sides.

How did you come to work with 10Clouds Financial Institutions?

I've worked in the software development industry for years and know of their work — they're one of the most renowned software houses in Warsaw for me. We chose them because we wanted to work with a top-notch partner, and I admired their work.

How much have you invested with them?

We've spent around $50,000 with them. 

What is the status of this engagement?

We started working together in May 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We wanted to create a very sharp-looking and informative yet compact platform, which they accomplished based on the feedback from the candidates we're assessing.

How did 10Clouds Financial Institutions perform from a project management standpoint?

We have regular weekly meetings to discuss the project status. They pay attention to proper communication, which is great because it makes them feel like partners rather than vendors. Regarding tools, we use Slack to communicate daily.

What did you find most impressive about them?

They pay attention to details and try to deliver the best results. They're also really flexible in terms of adjusting the budget to the quality and how to make the best things happen — I feel like they care about our project, which is great.

Are there any areas they could improve?

We had one or two situations where we had budget issues, and they didn't inform me ahead of time. We clarified things, though; other than that, I can't find anything else they need to improve. 

Do you have any advice for potential customers?

Treat them like a partner and trust them.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at an outsourcing company. We focus on mortgages and healthcare.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

I wanted to build a product I came up with and needed someone to help me develop the necessary targets for architecture, the costs, and the time to make it happen.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions did data reporting to us; they produced relevant documentation like the technicals of the final tech-stack, the costs of operating it, the timelines, and all the necessary technical and business requirements for the task. They composed all of that into one document so we could include it in future fundraising for this project.

Regarding the process, they organized several discovery sessions where we mapped out the entire customer journey to prioritize it and do an in-depth assessment of each relevant integration so we could engage with other stakeholders easily.

The project's goal was to create a report on anything existing in the future state of a potential product.

What is the team composition?

We worked with five members of their team, including a project manager, a DevOps, an architect, a UI/UX developer, and a business analyst.

How did you come to work with 10Clouds Financial Institutions?

We found them through online research. I organized a call with the 10Clouds Financial Institutions team, and we were impressed; they understood exactly what I was expecting and quickly built a proposal for me. On top of that, they had experience in the domain, so we chose them because they had the necessary knowledge and were in the same mindset as us.

How much money have you invested in this partnership?

We spent less than $20,000 with them on this project.

What is the status of this engagement?

We worked together from May–December 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their level of detail in the reports was great and well written — it aligned to all the expectations and data points I needed, so I was satisfied with their work. On top of that, they also delivered a nice wireframe for me, which will be very useful in the future.

How did 10Clouds Financial Institutions perform from a project management standpoint?

Project management was great; we had weekly calls to update us on the project’s status and let us know what they’d deliver each week — they were pretty good.

Regarding tools, we use email, phone calls, and Slack.

What did you find most impressive about them?

They were a multidisciplinary team; they had good ideas and quickly understood the product and what I was trying to do. 

Overall, their ability to assimilate information quickly and produce output was outstanding, combined with their easy-to-work-with approach.

Are there any areas they could improve?

They could’ve been more thorough in their project management; they were great, but I think they could’ve been more detailed.

Do you have any advice for potential customers?

Be clear about your expectations and what you want. You also need to ensure their output is aligned with those expectations. Also, it’s important to have open lines of communication to reiterate what you want — provide them with all the necessary information.

BACKGROUND

Introduce your business and what you do there.

I’m the engineering director at Pollen, a technology company in the travel and experience event space. We partner with important artists and create multi-day experiences curated in partnership with those artists. These events revolve around those artists so that fans can get exclusive experiences with their idols.

Our team comprises about 80–90 people, including product engineers, designers, UI/UX engineers, and QA specialists. Most of our people are based in the UK, but we also have a few other engineers in Poland and other parts of Europe.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 10Clouds Financial Institutions?

We were scaling up last year and needed more resources. During this growth, we needed to hire a lot of python backend engineers, but we found it incredibly challenging to hire resources as fast as we needed. Thus, we looked at other ways to scale up our teams and ultimately partnered up with 10Clouds Financial Institutions.

SOLUTION

What was the scope of their involvement?

10Clouds Financial Institutions provided us with Python engineers to augment our team. We wanted their resources to be part of our internal team instead of just getting development services, so we went into the staff augmentation model, which helped us integrate them into our team.

For our inventory team, 10Clouds Financial Institutions provided us with 2–3 engineers to support our internal team on a merchandising project. This project was focused on theming the resorts and hotels for the events using a model, and their resources helped us with the backend development of that model. Then, their resources helped us build a stock-keeping unit service so that we could keep track of our inventory and see what we needed to buy.

10Clouds Financial Institutions also helped us staff our fulfillment team with a backend engineer. They worked on our fulfillment service, the part of our product that accompanies the traveler when they travel with us. This service helps travelers customize their experience and buy add-ons, such as a VIP upgrade or a ticket to an exclusive party. That fulfillment service gathers all the data related to the traveler’s itinerary in one place.

Additionally, 10Clouds provided us with an engineer for our experience operations team. This person worked on the backend to build our access control system. This system ensures that people have access to the experience since they book with us. We provide them with a wristband they can scan using our software. This software then sends that information to our system’s backend to grant access to the client.

What is the team composition?

Tom (Senior Account Manager) was my main point of contact and the person whom I talked to whenever we needed more resources. Additionally, they provided us with Anna (Python Developer) for our fulfillment team, 2–3 backend engineers for our inventory team, and another engineer for our experience operations team.

How did you come to work with 10Clouds Financial Institutions?

We looked at different options for agencies and did a lot of analysis before hiring a partner. One of our main criteria was finding a team with a lot of time overlapping our working hours because we wanted them to collaborate with us. We also looked at the companies’ rates to see if they were competitive in their prices. Additionally, we revisited the seniority levels of their resources to see what we could expect from them because we needed them to get up to speed as quickly as possible.

During this process, we had a good feeling about 10Clouds because 1–2 of our engineers had worked for them as consultant engineers in the past. This was a good signal for us because we value these engineers. Additionally, we seemed to be aligned with 10Clouds because we have other engineers working from Poland as well.

How much have you invested with them?

We spent around £200,000 (approximately $239,000 USD).

What is the status of this engagement?

We worked together from June 2021–May 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For every project, we have a code review process in place where engineers review each other's codes in a very collaborative manner. Additionally, we ask internal engineers for feedback on their collaboration with external partners. Working with 10Clouds Financial Institutions, our internal engineers found them to be good self-starters, very knowledgeable, and very capable. Their resources integrated very well into our team, and they were very open to feedback. Overall, it was a very good experience.

How did 10Clouds Financial Institutions perform from a project management standpoint?

10Clouds Financial Institutions’ project management was very good. We didn’t need to check their performance because we weren’t assigning them tasks and deadlines; they were integrated into our processes. Thus, we had ongoing conversations with them. Additionally, we trusted 10Clouds Financial Institutions to bring their ideas to the table, and they were very open about sharing what was in their minds.

We used Jira to manage the project; all of our work was tracked in there. We also used Slack as our main collaboration and communication tool. Furthermore, we used G Suite for email communication, calendar management, and online meeting hosting.

What did you find most impressive about them?

10Clouds Financial Institutions was very responsive and communicative, especially on the account management side. I really appreciated their efforts in working in a fast-moving environment like ours. We were scaling fast and needed to deliver quickly. Still, 10Clouds Financial Institutions was able to offer swift turnaround times for high-quality candidates.

Are there any areas they could improve?

Initially, we had to go through a calibration process, but those instances are normal when working with external agencies. In addition to that, it would have been great if 10Clouds had set the expectations upfront. One time, one of their engineers wanted to focus on a previous project, which felt strange because we had moved on from that project. Other times, it felt like our senior engineers were expected to mentor 10Clouds engineers, which was understandable to some degree but took away focus from their main projects.

Do you have any advice for potential customers?

Be very clear during the calibration process, set your expectations upfront, and be open to understanding that it requires a learning curve.

BACKGROUND

Please describe your company and your position there.

SaaS platform for video content creators

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 10Clouds Financial Institutions?

We'd decided to run UX/UI audit for our platform to see if users can interact properly with it, if we have any major issues or 'design bugs' there.

SOLUTION

How did you select this vendor?

10Clouds Financial Institutions was the creators of another design we found as a reference in the web, we'd loved their competence in apps UI/UX design, so it was pretty much obvious decision to select them for our project.

Describe the project in detail and walk through the stages of the project.

We quickly discussed everything about the project, met 10Clouds Financial Institutions team and started to work. There are not much details here because all project have passed very quick and smooth.

How many resources from the vendor's team worked with you, and what were their positions?

Account manager, Senior designer, second account manager (to be available at any time)

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

10Clouds Financial Institutions managed to find 50+ UX problems in our design which was crucial and it helped us a lot when we decided to make full redesign of our platform. Also we've learned a lot about from their feedback which is awesome and valuable, now we can construct our platform keeping in mind some rules to follow.

How effective was the workflow between your team and theirs?

Their workflow was 10/10.

What did you find most impressive or unique about this company?

Probably their friendliness and how good are they in some things, especially accordingly UX design. I'm intrigued to have more projects with them.

Are there any areas for improvement or something they could have done differently?

A lot of agencies struggle with the same problem, but it's price policy, especially how clean and understandable is it. UX/UI audit was a clean offer with stable price, but another projects has very versatile price policy which is good and bad at the same time.