Your Dental IT & Advanced Cybersecurity Specialist
In the tech-driven world of modern dentistry, reliable IT and robust cybersecurity are no longer optional – they're the backbone of exceptional patient care, seamless operations, and sustained growth. Pact-One leads the way, offering enterprise-level solutions purpose-built for dental practices of all specialties, sizes, and stages of growth, anywhere in the U.S.
We don’t just manage IT: we redefine how technology supports your success. By forming true partnerships –or “pacts” -with our clients, we deliver tailored strategies, future-ready solutions, and long-term collaboration to ensure your practice thrives in today’s ever-evolving landscape.
What Sets Pact-One Apart
Dental-Specific Expertise: Unmatched understanding of dentistry's unique needs, from advanced imaging, same-day dentistry, and practice management software to compliance with HIPAA, PCI DSS, and other regulations.
Dedicated Partnership, “Pact”: Long-term collaboration and a client-first approach that ensures your goals drive every decision, providing a trusted advisor relationship beyond IT management.
Comprehensive Nationwide Reach: Serving practices of all sizes, growth stages, and ownership models across every dental specialty.
Reliability You Can Trust: Our proactive approach ensures minimal downtime and consistent operations.
Innovation-Driven Focus: We align your IT with the latest advancement in dentistry, ensuring your practice stays adaptable and primed for growth, while driving efficiency and superior patient care.
With Pact-One, your practice gains more than a Dental Managed IT and Advanced Cybersecurity Solutions Provider – you gain a partner committed to providing seamless technology management that supports your practice's growth and ensures the highest standards in patient care.
Worry Less. Smile More with Dental IT that Elevates Your Practice. Experience worry-free IT and cybersecurity management by contacting us at info@pact-one.com or 866.722.8663.
Pact-One Solutions, LLC offers good value for cost, with clients spending between $6,000 to $15,000 annually. They excel in IT services and project management, delivering timely support and effective communication, ensuring client satisfaction.
Pact-One Solutions, LLC efficiently manages IT systems, reducing technical stress for clients by promptly addressing issues and providing both on-site and remote support.
Minimal Interruptions
Clients appreciate the smooth and efficient service provided by Pact-One Solutions, LLC, which minimizes interruptions to their business operations.
High Responsiveness
The team at Pact-One Solutions, LLC is praised for their quick response times, often addressing concerns within an hour, ensuring minimal disruptions to client operations.
Need for Consistent Assignments
Some clients noted minor issues with the consistency of team assignments, suggesting that new technicians may not always be fully aware of specific client needs, leading to minor communication issues.
Excellent Communication
Pact-One Solutions, LLC is noted for their effective communication, making sure clients are well-informed and their needs are understood and met.
Comprehensive IT Solutions
Pact-One Solutions, LLC offers a wide range of IT services, including cybersecurity, hardware and software installation, and VoIP implementation, providing comprehensive solutions for clients.
"Pact-One Solutions, LLC's strength is that they get the job done in a timely manner."
Dec 15, 2023
Office Manager, Foster City Oral Surgery Specialist
Anonymous
Verified
Medical
Foster City, California
1-10 Employees
Phone Interview
Verified
Pact-One Solutions, LLC provides managed IT services for an oral surgery clinic. Their work includes remote and on-site help desk support, software and hardware installs, system updates, and cybersecurity.
Pact-One Solutions, LLC's work has been a stress reliever for the client, as the team is very helpful in solving any IT questions, concerns, or issues efficiently. The team also delivers quality work on time and within budget, and they're highly communicative, leveraging ConnectWise to collaborate.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there. My company is called Foster City Oral Surgery Specialist, and I'm the office manager.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Pact-One Solutions, LLC? Pact-One Solutions, LLC provides us with managed IT services. Our goal was to decrease any technical stress by having someone in charge of our IT systems.
SOLUTION
What was the scope of their involvement? Pact-One Solutions, LLC handles everything related to our IT, including solving problems, making network connections, answering questions related to our phone lines and website, and solving computer issues in general. Whenever we need support with our systems, we just call them, and they send a technician over or provide remote support to take care of the problem.
Pact-One Solutions, LLC also protects our software systems. Whenever we find viruses or something that looks suspicious, they connect remotely and take care of the issue for us. Their team also helps us purchase and install software programs as needed. For example, we got a new laptop for our office, and they helped us install all the programs we had on our regular computers onto the new laptop, allowing us to work remotely when needed.
Pact-One Solutions, LLC has also installed printers and scanners for us. Recently, they did a full system update, replacing four computers in our office. For this project, they let us know which computers were outdated and which ones were no longer able to function as we needed them to function. Ultimately, they replaced two surgery room computers and two front-staff computers.
What is the team composition? We work with Shawn (Field Service Technician), as he's the technician Pact-One Solutions, LLC regularly sends out to fix things for us on site. We also work with Ryan (Technical Account Manager), the teammate who usually connects remotely to our systems to solve issues. How did you come to work with Pact-One Solutions, LLC? They were already working with my company when I joined.
How much have you invested with them? We spend around $10,000–$15,000 per year. What is the status of this engagement? We started working together around June 2016, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement? Working with Pact-One Solutions, LLC has been stress-relieving because, when things are malfunctioning, they take care of the problem for us. In the last two years that I've been with my company, their success is ongoing. They're really helpful in solving any questions and IT issues. Moreover, the quality of their work is top-tier.
How did the company perform from a project management standpoint? Pact-One Solutions, LLC delivers work on time and within budget. Moreover, they communicate well with us. We have a ticket management tool called ConnectWise that they've installed on our computers. Using this tool, we simply press a button and tell them what the problem is, and a service ticket is automatically sent to them. Usually, one of their teammates reaches out to us within 10–30 minutes regarding the ticket, and someone is assigned to us to help us through the problem.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review? I would like to give a shout-out to Shawn. What did you find most impressive about them? Pact-One Solutions, LLC's strength is that they get the job done in a timely manner. Are there any areas they could improve? Pact-One Solutions, LLC could improve the consistency in their assignments. Sometimes, they assign new teammates to support us, who are not 100% sure how our office is running. This situation causes small miscommunication issues, as those teammates don't exactly know what we need them to do. Do you have any advice for future clients of theirs? Be consistent in the communication with Pact-One Solutions, LLC. They're very helpful, so don't be afraid to ask them every little question — that's why they're there.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT & Cybersecurity for Oral Surgery Services Company
CybersecurityIT Managed Services
Breach Detection & Incident Response
Less than $10,000
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
“They’re great at communicating and getting problems fixed.”
Sep 21, 2023
Office Manager, Dr. Kenneth E. Follmar II, Inc
Heidi Almaguer
Verified
Other industries
Los Gatos, California
11-50 Employees
Phone Interview
Verified
Pact-One Solutions, LLC provides managed IT services for an oral surgery services company. The team handles everything from managing the client’s cybersecurity requirements to installing hardware and software.
The client is pleased with Pact-One Solutions, LLC’s services. The team fixes issues within an hour of reporting, and they manage the engagement well. They deliver tasks on time and communicate closely with the client. They understand the client’s needs and keep them from experiencing issues.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the office manager of Dr. Kenneth E. Follmar II, Inc, an oral surgery services company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Pact-One Solutions, LLC?
We hired Pact-One for their IT services.
SOLUTION
What was the scope of their involvement?
Pact-One provides us with IT services, cybersecurity, and everything related to computers. They provide online support but also visit us in person if needed.
They do everything that can be done online; they log in and fix any concerns or problems we have. If they need to fix something in the office, they usually get it done right away. Pact-One has also installed hardware and software for me multiple times. They take care of cybersecurity, too, so I don’t have to think about it.
What is the team composition?
I mainly work with Shawn (Technical Services Engineer). He’s my go-to guy whenever I need something to be done.
How much have you invested with them?
Within the last four months, we’ve spent around $6,000.
What is the status of this engagement?
We started working with them in January 2011, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our concerns are usually fixed within an hour, so Pact-One’s services are good. They stand by their work.
How did Pact-One Solutions, LLC perform from a project management standpoint?
Their project management is great. They stick by their quote and are always on time in terms of delivering tasks and equipment here. We haven’t any issues in this aspect.
What did you find most impressive about them?
Pact-One’s communication skills are impressive. Moreover, they know what’s needed and keep us from having any problems.
Are there any areas they could improve?
No, there aren’t any.
Do you have any advice for potential customers?
Address your problems directly with Pact-One. They’re great at communicating and getting problems fixed.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Cybersecurity & Managed IT Services for Dental Practice
CybersecurityIT Managed Services
Asset Valuations
+3
$200,000 to $999,999
Jan. 2013 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"We recommend Pact-One to anyone who seeks tech support."
Oct 17, 2023
Office Manager, Aadland Dental
Kim Shepherd
Dental
Vancouver, Washington
11-50 Employees
Online Review
Pact-One Solutions, LLC provides cybersecurity and managed IT services for a dental practice. They troubleshoot and solve issues, manage the client's network, and consult them on future tech investments.
Thanks to Pact-One Solutions, LLC, the client has streamlined their operation processes. The service provider is highly responsive and addresses any issues that arise in a timely manner. Apart from a few hiccups, they have demonstrated an admirable cooperative and understanding approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Aadland Dental
Describe what your company does in a single sentence.
We are a high-tech dental office that relies on a digital workflow.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pact-One Solutions, LLC to accomplish?
Maintaining our network for seamless digital flow
Protection from outside cyber threats
Quick solutions for issues / new technology
SOLUTION
How did you find Pact-One Solutions, LLC?
They purchased Computer Habits who was our provider
Why did you select Pact-One Solutions, LLC over others?
Close to my geographic location
Great culture fit
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
We have relied on Pact-One from the beginning of our start up. They maintain our network, troubleshoot and solve issues, as well as consult on future tech investments. Cybersecurity is also an important focus for us in the dental field and Pact-One keeps us safe and informed.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
In our case, we are speaking of a day-to-day maintenance of our networks, so the success is reflected every day that we operate without errors .Relying on a highly digital workflow, if our networks did not operate successfully, we would not be able to produce the volume that we achieve in our practice.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Any issue that comes up is triaged for appropriate response time. If it is something that will/would shut down operations or hinder us from patient care in a timely manner, we get an immediate response. If it is something in our software that isn't an emergency, we will receive a call that same day but not in the same amount of time as a workflow issue.
What was your primary form of communication with Pact-One Solutions, LLC?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Going from a small IT company to a corporation scared us because we knew all of the team members from the previous company and since they set up our office, they understood our set up. We were worried that we would become just a number in a large company and lose the personalized service.
There were a few hiccups initially, but I was happily surprised how quickly Pact-One responded to my feedback and corrected the issues. It has been fantastic ever since! We could not be happier with the service we receive and the response we get when we need help.
Are there any areas for improvement or something Pact-One Solutions, LLC could have done differently?
I am happy to say that we don't have any suggestions for improvement. Anything that has come up in the past has immediately been addressed. We recommend Pact-One to anyone who seeks tech support.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Dentist Practice
IT Managed ServicesIT Strategy Consulting
Confidential
Nov. 2012 - Oct. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their team members are knowledgeable and efficient."
Oct 16, 2023
Office Manager, Christensen Dental
Anita Melton
Dental
Henderson, Nevada
11-50 Employees
Online Review
Pack-One Solutions, LLC provided managed IT services to a dentist practice. The team took care of the client's IT needs, including working with software vendors and implementing IT solutions to various issues.
Thanks to Pact-One Solutions, LLC, the client's systems and processes ran efficiently. The team was timely, friendly, knowledgeable, and efficient, offering a great service overall. They were also caring and took the time to listen to the client's needs, either via messages or in-person meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Christensen Dental
Describe what your company does in a single sentence.
Christensen Dental is a general dentist practice serving all ages in a gentle, caring atmosphere.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pact-One Solutions, LLC to accomplish?
One source for all our IT needs.
An IT that has been in the community for a long time and knows our dental software.
SOLUTION
How did you find Pact-One Solutions, LLC?
Online Search
Other
Why did you select Pact-One Solutions, LLC over others?
Close to my geographic location
Company values aligned
How many teammates from Pact-One Solutions, LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Pact-One has taken care of all our IT needs. Their amazing team works with our other software vendors to resolve and find solutions to our issues in a timely and friendly manner. We are so grateful for their great service and their friendship, we wouldn't want to be without them. :-)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our systems and processes can run efficiently.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their team members are knowledgeable and efficient.
What was your primary form of communication with Pact-One Solutions, LLC?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Pact-One team members care and take the time to listen and always come up with a solution even if they need to research it first.
Are there any areas for improvement or something Pact-One Solutions, LLC could have done differently?
How do you improve on exceptional? We truly recommend them to others.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for Pediatric Dentistry Clinic
Cloud Consulting & SICybersecurityIT Managed ServicesIT Strategy ConsultingOther IT Consulting and SI
Less than $10,000
January 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were VERY attentive and fast!"
Oct 10, 2023
Office Manager, Pediatric Dentistry of Los Altos
Anonymous
Dental
Los Altos, California
11-50 Employees
Online Review
Pact-One Solutions, LLC was hired by a pediatric dentistry clinic for IT services. They migrated the client's workstation to a different side of the building and answered the client's questions.
Pact-One Solutions, LLC moved the client's computer quickly and efficiently. They were attentive to the client's needs, responsive to questions, and made the effort to explain and educate the client on IT concerns. Overall, the team was extremely easy to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Pediatric Dentistry of Los Altos
Describe what your company does in a single sentence.
Pediatric Dentistry
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pact-One Solutions, LLC to accomplish?
IT issues
SOLUTION
How did you find Pact-One Solutions, LLC?
Referral
Why did you select Pact-One Solutions, LLC over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from Pact-One Solutions, LLC were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Moving my work station to the other side of the building
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
My computer was moved quickly and efficiently
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were VERY attentive and fast! The tech assigned to the job was Shawn, who was such a pleasure to work with! he always answers my questions and requests.. Not only does Shawn help with questions & requests, he makes an effort to explain and educate as well!
What was your primary form of communication with Pact-One Solutions, LLC?
Email or Messaging App
What did you find most impressive or unique about this company?
What I find most impressive and unique about this company is the ability to put in" tickets " from a computer and the response time! Another positive quality is that we don't have a bunch of random people helping us, it is usually the same IT team !
Are there any areas for improvement or something Pact-One Solutions, LLC could have done differently?
NO
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Support Services for Oral Surgery Practice
Application Management & SupportCloud Consulting & SICustom Software DevelopmentCybersecurityIT Managed ServicesIT Strategy ConsultingOther IT Consulting and SI
Less than $10,000
Sep. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"All goals were met on time."
Sep 19, 2023
Office Manager, Santa Cruz Oral & Maxillofacial Surgery
Anonymous
Dental
Santa Cruz, California
11-50 Employees
Online Review
Pact-One Solutions, LLC was hired by an oral surgery practice to provide IT support. The team is tasked with updating the client's computer platform software, installing new monitors and TV screens, and more.
All goals were met on time. Pact-One Solutions, LLC was always quick to respond to the client's needs. They had good communication skills and listened to their needs and expectations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Santa Cruz Oral & Maxillofacial Surgery
Describe what your company does in a single sentence.
We are a specialty Oral Surgery practice.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pact-One Solutions, LLC to accomplish?
Computer IT Support
Technology efficiency
Assist in streamlining practice software
SOLUTION
How did you find Pact-One Solutions, LLC?
Referral
Other
Why did you select Pact-One Solutions, LLC over others?
Amazing IT support
How many teammates from Pact-One Solutions, LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Update computer platform software, new computer installation, assisted in selecting new monitors and TV screens and install.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
All goals were met on time.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, all items delivered on time and always quick to respond to our office needs.
What was your primary form of communication with Pact-One Solutions, LLC?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Good communication, they listen to our office needs and meet all expectations.
Are there any areas for improvement or something Pact-One Solutions, LLC could have done differently?
Not at this time
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for Orthodontics Clinic
IT Managed Services
Confidential
June 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''Fast and friendly service.''
Sep 29, 2023
Office Manager, Wu Orthodontics
Xaymara
Verified
Other industries
Palo Alto, California
1-10 Employees
Online Review
Verified
An orthodontics clinic hired Pact-One Solutions, LLC for IT services. Their work included VoIP implementation, server management, and on-site computer installation and upgrade.
The client was delighted with Pact-One Solutions, LLC's fast, smooth, and friendly service. Pact-One Solutions, LLC's team delivered on time and responded to the client's needs. The client also praised the team's responsiveness throughout the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Wu Orthodontics
Describe what your company does in a single sentence.
Orthodontic practice
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Pact-One Solutions, LLC to accomplish?
IT services
VoIP implementation
Server management
SOLUTION
How did you find Pact-One Solutions, LLC?
Other
Why did you select Pact-One Solutions, LLC over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
Company values aligned
How many teammates from Pact-One Solutions, LLC were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Installation/ upgrade of new computers for both offices
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Fast and friendly service. It went smoothly and without major interruptions
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes! Shawn was amazing as always.
What was your primary form of communication with Pact-One Solutions, LLC?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The fast response and friendliness of the staff.
Are there any areas for improvement or something Pact-One Solutions, LLC could have done differently?
N/a
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-7 of
7 Reviews
Locations (6)
8215 South Eastern AvenueLas Vegas, NV,
United States89123
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