Top Inbound Call Center Services in Albania

Ratings Updated: April 1, 2026

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2 Leaders 8 Contenders

10 Companies

Country: Albania

List of the Top Albania Inbound Call Centers Services

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Coneit Outsourcing

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Elbasan, Albania

Services provided

40% Customer Service Outsourcing

20% Back Office Outsourcing

20% Call Center Services +1 service

20% Sales Outsourcing

Coneit Outsourcing is a customer service management company that excels in optimizing support operations across various communication channels. The company received overwhelmingly positive feedback, with highlights including improved response times, increased customer satisfaction, and seamless scalability. Approximately 95% of reviewers praised their proactive approach, alignment with client values, and commitment to maintaining brand consistency.

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Industry Experience

Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.
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eCommerce

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Average Project Cost Breakdown

$10,000 to $49,000 (1)

What Clients Have Said
Clients commend Coneit Outsourcing for their cost-effectiveness and overall value for money. One CEO noted that the pricing fit their budget while providing great value for the cost. Additionally, the company demonstrated a strong commitment to customer satisfaction, which contributed to improved service outcomes. Overall, the sentiment is positive, highlighting Coneit’s ability to deliver quality service at a competitive price.
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Elbasan, Albania

Skampa Hotel, 2nd Floor
Elbasan, Albania 3001
151 - 200

+1 307 302 2230

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Climbia BPO

4.5 1 review

$5,000+

< $25 / hr

250 - 999

Durrës, Albania

Services provided

30% Back Office Outsourcing

30% Call Center Services

30% Customer Service Outsourcing +1 service

10% IT Managed Services

Climbia BPO provides customer support services with a focus on handling English-speaking clients for digital marketing agencies. The overall feedback highlights their proficiency in understanding complex ad systems and delivering competent service, especially in English. Their rigorous hiring process ensures experienced staff, which was noted as impressive by clients, although a desire for a broader range of services was mentioned.

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SIMETRIX SOLUTIONS

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Tirana, Albania

Services provided

40% Call Center Services

40% Customer Service Outsourcing

20% Custom Software Development

Midsize telephone answering service SIMETRIX SOLUTIONS, is located in Tirana, Albania and Durrës, Albania. Their services include Call Center Services and Customer Service Outsourcing.
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Commercey

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Tiranë, Albania

Services provided

30% Customer Service Outsourcing

25% Call Center Services

10% Business Continuity Management +4 services

10% Custom Software Development

10% Ecommerce Marketing

10% Web Design

5% Back Office Outsourcing

Commercey is a midsize Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were founded in 2017.
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EuroCom CX

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

Tirana, Albania

Services provided

75% Customer Service Outsourcing

20% Call Center Services

5% Back Office Outsourcing

EuroCom CX, a Customer Service Outsourcing company, is in Tirana, Albania. They offer Customer Service Outsourcing and Call Center Services and were founded in 2014.
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Altask

Not yet reviewed

$5,000+

< $25 / hr

10 - 49

Tiranë, Albania

Services provided

80% Back Office Outsourcing

20% Call Center Services

Back Office Outsourcing company Altask is based in Tiranë, Albania. The team focuses on Back Office Outsourcing and Call Center Services.
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Connecta World

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Prishtina, Albania

Services provided

100% Customer Service Outsourcing

Connecta World is a Customer Service Outsourcing company. Founded in 2026, the team provides Customer Service Outsourcing. The firm is in Prishtina, Albania.
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Dalerio Consulting

5.0 12 reviews

$1,000+

< $25 / hr

50 - 249

Durrës, Albania

Services provided

50% Customer Service Outsourcing

30% Call Center Services

10% Sales Outsourcing +1 service

10% Search Engine Optimization

Dalerio Consulting is a versatile consulting company offering a range of services including recruitment, sales support, SEO, web design, customer service, and digital marketing. With a team of 6-10 employees, they receive overwhelmingly positive feedback, noted for their responsiveness, professionalism, and ability to meet client needs. Approximately 90% of reviewers highlight their effective communication and adaptability to client requirements.

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Reviews mention Open to feedback
Dalerio Consulting has received positive feedback regarding their openness to feedback, highlighted by a client's observation of their agents' dedication and willingness to learn. The CEO of an iGaming company noted the effective communication and constant contact throughout the project, emphasizing the organization of work plans and the team's receptiveness to input. Overall, the sentiment reflects satisfaction, with no immediate areas for improvement identified.

Customer Support Services for iGaming Startup

5.0 Aug 19, 2022

The amount of dedication, the willingness to learn and reciprocate. The personal improvement of their agents, which we can see day by day. The organization of work plans and feedback openness.
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Industry Experience

Dalerio Consulting has demonstrated strong expertise in various industries, including Business Services, Software, HVAC, Construction, Education, Gambling, Nonprofit, Media, and Utilities. Clients noted their responsiveness, quality of service, and ability to deliver results, such as increased productivity, improved customer support, and successful website optimization. Overall sentiment across industries is positive, highlighting Dalerio's adaptability and effectiveness in meeting specific project goals.
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Business services Software Other Industry Construction Education Gambling Nonprofit Media Utilities

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Average Project Cost Breakdown

$10,000 to $49,000 (7) Less than $10,000 (2) $50,000 to $199,999 (1)

What Clients Have Said
Clients generally perceive Dalerio Consulting as offering excellent value for money, often highlighting their affordability in comparison to competitors. For instance, one client noted that their pricing 'fit our budget,' while another emphasized 'good value for cost.' Overall, clients have reported significant improvements in productivity and cost reductions, reinforcing the sentiment that Dalerio Consulting delivers high-quality services at competitive prices.
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Albania (6) United States (2) Cyprus (1) Italy (1) Switzerland (1)

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We Are Fiber

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Tirana, Albania

Services provided

25% Back Office Outsourcing

25% Call Center Services

25% Customer Service Outsourcing +1 service

25% Finance & Accounting Outsourcing (FAO)

Launched in 2009, We Are Fiber is a midsize telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Source Al

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Tirana, Albania

Services provided

50% Customer Service Outsourcing

25% Back Office Outsourcing

25% Web Development

Source Al, a Customer Service Outsourcing company, was established in 2021. The team provides Customer Service Outsourcing and Web Development and is based in Tirana, Albania.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 Coneit Outsourcing

2 Climbia BPO

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 2 Albania Inbound Call Centers Services

Coneit Outsourcing

Undisclosed

< $25 / hr

50 - 249

Elbasan, Albania

Ability to deliver

20.4/40.0

16.4/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

140% Inbound Voice Services

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Climbia BPO

$5,000+

< $25 / hr

250 - 999

Durrës, Albania

Ability to deliver

7.8/40.0

0/20 Reviews

0.7/10 Clients & Experience

7.1/10 Market Presence

Service focus

150% Inbound Voice Services

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SIMETRIX SOLUTIONS

$1,000+

< $25 / hr

50 - 249

Tirana, Albania

Ability to deliver

6/40.0

0/20 Reviews

0/10 Clients & Experience

6/10 Market Presence

Service focus

200% Inbound Voice Services

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Commercey

$1,000+

< $25 / hr

50 - 249

Tiranë, Albania

Ability to deliver

5.7/40.0

0/20 Reviews

0/10 Clients & Experience

5.7/10 Market Presence

Service focus

135% Inbound Voice Services

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EuroCom CX

$5,000+

< $25 / hr

250 - 999

Tirana, Albania

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

210% Inbound Voice Services

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Altask

$5,000+

< $25 / hr

10 - 49

Tiranë, Albania

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

60% Inbound Voice Services

40% Other

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Connecta World

$1,000+

< $25 / hr

2 - 9

Prishtina, Albania

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

200% Inbound Voice Services

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Dalerio Consulting

$1,000+

< $25 / hr

50 - 249

Durrës, Albania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

190% Inbound Voice Services

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We Are Fiber

Undisclosed

Undisclosed

250 - 999

Tirana, Albania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

125% Inbound Voice Services

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Source Al

Undisclosed

Undisclosed

2 - 9

Tirana, Albania

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Inbound Voice Services

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Top Inbound Call Center Services in Albania

List of the Top Albania Inbound Call Centers Services

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Open to feedback

Customer Support Services for iGaming Startup