YAGO

BACKGROUND

Please describe your company and position.

I am the Recruitment and Selection Administrator of Grupo Expro

Describe what your company does in a single sentence.

Company focused on personnel recruitment and selection

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire YAGO to accomplish?

• Reduced time spent on internal administrative management
• Ease of locating necessary details and greater team autonomy
• Continuous improvement of internal records and history

SOLUTION

How did you find YAGO?

Online Search

Why did you select YAGO over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged YAGO’s services, utilizing their AXIS platform, to conduct internal candidate validations during our recruitment and selection processes.

Collaborating with their team has enabled us to streamline our operations, allowing us to obtain information quickly, accurately, and reliably in alignment with our organization's needs. Previously, certain inquiries required accessing public sources via procedures that included security checks—such as CAPTCHAs—which extended processing times. With AXIS, we can achieve the same results by entering a single, easily accessible data point, significantly simplifying the process.

This improvement has allowed us to expedite validations and provide timely responses to our clients, thereby strengthening confidence in our personnel selection services.

We also wish to highlight the ongoing support provided by the YAGO team; working alongside our internal administrator, they have consistently demonstrated a readiness to resolve issues and implement improvements in a timely manner.

We particularly value the communication and collaboration we have maintained, as well as their openness to our suggestions and their initiative in proposing new features. We look forward to continuing our partnership to refine the platform and further optimize our selection processes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reducción de tiempos de respuesta entre un 40 a 50% en comparación a otras plataformas

Entrega de resultados ante incidencias en tiempo cortos solucionados rápidamente

Tiempos de gestión por parte de los reclutadores en procesos de busqueda.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yago provided a platform demo and training, in addition to addressing questions. We reported errors, glitches, or shortcomings based on our expectations; these were subsequently rectified, and the improvements were demonstrated.

A work plan was established and executed, moving from a macro to a micro level:

1.- Creation of the web platform and initial testing.

2.- Submission of identified inconsistencies for improvement.

3.- Delivery of improvements by Yago and database comparisons.

4.- Once everything was ready, the platform was rolled out via email.

5.- Usability improvements based on that rollout.

6.- Final improvements, user setup, team training, and special access for management.

What was your primary form of communication with YAGO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed and pleased that improvements are being implemented to address shortcomings experienced with other platform providers, as well as by the availability and implementation of ideas designed to make our work easier.

Are there any areas for improvement or something YAGO could have done differently?

There is just one remaining issue—which has already been discussed and is currently being addressed—regarding data protected under Chilean law. Work is underway to improve the situation in this regard.