XMedia

BACKGROUND

Please describe your company and position.

I am the Technical director of KLIMATEC

Describe what your company does in a single sentence.

Ventilation and air conditioning for business and home

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire XMedia to accomplish?

Replace notebooks and chat threads with one place where every enquiry lives. Build a system that understands ventilation work specifically: which equipment is installed at which site, what was done there last time, and when the next service visit is due — none of which an off-the-shelf CRM covers.

SOLUTION

How did you find XMedia?

Other

Why did you select XMedia over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from XMedia were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

An individual CRM system has been developed for a company in the field of ventilation and air conditioning. The system combines management of customers, applications, sales, objects, tasks, estimates, payments and service. Key result: centralization of business processes, automation of operational work, improvement of control over the execution of tasks and finances. CRM is adapted to the specifics of the company's activities and its further scaling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A lead submitted on the site reaches the team in seconds instead of being retyped by hand. Enquiries from the website, phone and Instagram now land in one funnel with a stage and an owner. The system runs inside Cloudflare's free tiers, so hosting and database cost nothing to operate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was excellent. Everything was delivered on time and as agreed. Communication was clear and professional, and all our requests and feedback were addressed promptly. The team was responsive, flexible, and attentive to our needs throughout the project. We are very pleased with both the process and the end result.

What was your primary form of communication with XMedia?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand our business needs and translate them into practical, well-thought-out solutions. They paid attention to every detail, offered helpful suggestions, and designed a system that was tailored to our workflows. Their technical expertise, professionalism, and commitment to quality truly stood out.

Are there any areas for improvement or something XMedia could have done differently?

At this point, we don't see any significant areas for improvement.