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Get a custom proposalClear documentation for complex products
WrittenSide is a knowledge base consultancy for SaaS and product teams. I help founders and product managers build documentation that holds as the product grows. The work is done for you, end to end.
Most documentation problems are structural. Content grows without clear rules, articles end up in the wrong place, and the same information gets written multiple times in slightly different ways. The result is a knowledge base nobody quite trusts.
If you're planning to use AI tools to pull answers from your documentation, structure matters more than ever. The same foundation that makes content easier for humans to find makes it more reliable for AI tools to read and surface.
I work in three phases: 1) a documentation audit to identify what's broken and what to fix first, 2) a documentation architecture phase to define the structure everything else is built on, and 3) a rewriting phase where existing content is rewritten, restructured, and migrated into the new architecture.
Most clients work through all three phases in order. Some start at phase two or three depending on where they are. One consultant handles the work from start to finish; no handovers, no loss of context between strategy and execution.
20+ years of experience with complex software documentation environments, including large multi-product systems with multiple versions, configurations, and audiences. Previous work includes Fujitsu, Nokia Networks, Trimble, Smartly.io, and IKEA.
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Min project size
$5,000+
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Hourly rate
$100 - $149 / hr
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Employees
Freelancer
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Locations
Helsinki, Finland
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Year founded
Founded 2022
1 Locations
- Helsinki , Finland
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Our Story
I'm a documentation consultant with 20+ years of experience building knowledge bases for SaaS and product teams. I founded WrittenSide in 2022 after seeing the same problem repeatedly: documentation falling behind the product, with no clear system for fixing it. I handle every engagement personally, from audit through to rewriting. No account managers, no handovers, no loss of context between strategy and execution.
What Sets Us Apart
Structure before content
Most documentation problems are structural. I define the architecture before anything is written or rewritten, so the fix holds.One consultant, start to finish
The same person who defines the structure writes the content. No handovers, no loss of context, no gap between strategy and execution.Built for AI from the ground up
Well-structured documentation is also AI-ready documentation. Every engagement is designed so your knowledge base works reliably for both human readers and the AI tools that pull from it.Locations (1)
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