WPExperts

BACKGROUND

Please describe your company and your position there.

I am the owner of a recording studio in Oslo. We cast, record and produce voices for audio books, audio dramas and related projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We wanted to build an online voice over database to make the casting process for us and our client easier. WPExperts took the challenge and delivered beyond all expectations. We continue to work with them for updates and add ons on the site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We used codeable.io for the process of choosing a web developer. We chose WPExperts based on past reviews and budget.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We delivered the design mockups and scope documents. WPExperts suggested some great features that we also included in the scope. They made the site pixel perfect, exactly as the site mockups we delivered. The site was made with WordPress. Some tweaks had to be made to improve the site load speed, but WPExperts solved it quickly.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point. We communicated via e-mail and Codeable.io.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the online voice database, the casting process is much easier, saving time and money for us and our clients.

Describe their project management style, including communication tools and timeliness.

We communicated with one person via e-mail and Codeable.io.

What did you find most impressive or unique about this company?

We're impressed with their response time and extremely good customer service.

Are there any areas for improvement or something they could have done differently?

Site load time was not as expected, but they were quick to fix the issue.

BACKGROUND

Please describe your company and your position there.

Founder and developer of Beehighve-The Blogging Colony, a registry platform for bloggers and brand owners to promote their sites, services, and expertise.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

Needed customization to enhance the end-users search capabilities of registered Beehighve members. Included in the project was the customization of default sorting of member profile cards and other options.

SOLUTION

How did you select this vendor and what were the deciding factors?

It’s my second time working with WPexperts. After my first experience, which was excellent, it only made sense to contract them again.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The goal was to enhance the search capabilities by end users of member profile cards. The search options required the filtration of profile cards based on the topic of interest being searched for and queried against the history of posts that registered members have been associated with.

In addition we also required an enhanced sorting mechanism based on option to query on points a user has accumulated.

How many people from the vendor's team worked with you, and what were their positions?

2-4 members were continually in communication with me.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The only measurable feedback I can provide is based on time delivery to completion. The team had a good initial assessment of the level of effort and time requirements to complete it. Ultimately there was no major obstacles that caused the project to be at risk of meeting my timeline.

Describe their project management style, including communication tools and timeliness.

Despite being on the other side of the world, once the project commenced, the team would work while I slept. At morning I would have status updates and or testing and validation ready for me to try.

Ultimately, the team was very responsive, provided comprehensive feedback, and were thorough in keeping up with my test scripts.

What did you find most impressive or unique about this company?

Their ability to deliver my vision, and how great they are at going behind the scenes of a web platform that’s new to them, and completely be able to overhaul it to meet my needs. That was impressive.

Are there any areas for improvement or something they could have done differently?

As a project manager myself, I would suggest to continue doing what you’re doing and continue recruiting great talent.

BACKGROUND

Please describe your company and your position there.

I am the COO of our company and we provide an online education.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired WP Experts to develop a WordPress site for us to increase the traffic substantially moving forward.

SOLUTION

How did you select this vendor and what were the deciding factors?

After for a long search not just in the US alone, we chose WP Experts based on their knowledge and previous projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our project goals. From there, the team delivered mockups and wireframes for our site. Start by describing the overall goal of the project and the key objectives that were set out at the beginning. Next, outline the specific steps that were taken to achieve goals, including any key milestones or deliverables that were produced along the way.

We discuss the technologies that were used to complete the project. Finally, the developer surpassed our expectations and broke through any limitations that were encountered. This could include achieving results that were better than expected, innovating new solutions to problems, or finding ways to complete the project more efficiently.

How many people from the vendor's team worked with you, and what were their positions?

I think they were 4 of them.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site just launched so it's hard to tell. Our SEO guys is still working on some links that causing error. But the developer is very cooperative to work with our SEO guy to solve the issues.

Describe their project management style, including communication tools and timeliness.

We had a meeting with Ahmed almost everyday to discuss the changes and updates. They are very accessible and easy to work with.

What did you find most impressive or unique about this company?

Most of our requests were made that we thought impossible. They broke lots of limitations and functionalities. We were so glad we found this developer after a long search.

Are there any areas for improvement or something they could have done differently?

When we first launched, there were some minor bugs on some of the pages. But we made an arrangement that they will be on standby until midnight at their local time.

BACKGROUND

Please describe your company and your position there.

Solubrious is a platform for relearning howto value nature with various modular features that appeal to a wide audience from the beginning.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired them to give us a custom category plugin and an API plugin.

SOLUTION

How did you select this vendor and what were the deciding factors?

They came recommended by the plugin creators.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I gave a wireframe built with Miro and then gave a description over the phone about what I envisioned. It was made with PHP.

How many people from the vendor's team worked with you, and what were their positions?

I am not sure there was always at least two people present at the meetings, one the developer I'm sure and the other the coordinator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I got two plugins that are ready to be used and have been tested.

Describe their project management style, including communication tools and timeliness.

We used Zoom and later on Whatsapp. This proved very handy. We have also used support tickets. I had a very pleasant experience with this aspect.

What did you find most impressive or unique about this company?

They do take the time to go over your wireframes and outlines and speak to you to be sure they get the brief properly and they deliver!

Are there any areas for improvement or something they could have done differently?

I think the materials they provide for people to use should have clearer explanations of their implementation and maintenance. They do not make clear how to implement some things in way that you as a non-technical owner can feel proprietary of. It is an unknown entity. Some better explanation of what you have received can give you an understanding of what you have spent your money on. But I understand this takes time and effort.

So it can be something they offer per email - if you need a support call as to how the thing works they have a specialist who can give details. But anyway, they do offer support and the implication of any price you get is that you are also paying for support, it's insurance. Overall I have been having a good experience, and I see no reason to change my providers.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a search marketing firm. We help companies be more findable, meaningful, and compelling.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We were developing an e-commerce website for a client that required quoting functionality. We initially used WPExpert's quoting plugin, which worked really well until we added custom fields to the products. After adding these, the email and pdf would not include the custom fields.

SOLUTION

How did you select this vendor and what were the deciding factors?

We reached out to WPExperts to help identify the problem and find a solution. They offered to create a custom, personalised version of the plugin that would include the functionality we required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, we had a discovery call with the WPExperts team, myself, and our client. This meeting provided WPExperts with the scope of the project. Shortly after this we were provided with a proposal with pricing, and timeline for the completion of the project. We agreed to the proposal and work was completed within 3 weeks and the plugin files were handed over to my team for installation.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our primary contact, who attended the zoom meeting. I also had email conversations with the developers directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our client was on the verge of losing a key customer if this problem wasn't resolved in a timely manner. Since this problem has now been solved, the key customer is no longer threatening to leave.

Describe their project management style, including communication tools and timeliness.

The project manager set a timeline that worked well for us, and they were able to meet the deadline. Communication was impeccable.

What did you find most impressive or unique about this company?

The WPExperts team clearly knew what they were doing. They set clear timelines, which they were able to meet, they diagnosed the problem quickly and accurately, and provided an affordable solution that works well.

Are there any areas for improvement or something they could have done differently?

No, this has been a great process.

BACKGROUND

Please describe your company and your position there.

I do all of the design, development, and IT for a nonprofit.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We needed to quickly help a small business integrate their web storefront with their POS devices. not being able to sync their inventory was causing them to lose money and customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

WP Experts had deep experience in the specific tools that the business was using. their expertise made it an easy choice!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WP Experts were able to quickly set the business up using their plug-in, integrating with Square, Wordpress, AND WooCommerce. this is a fairly common stumbling block for small businesses, as the integration effort can be nontrivial.

It was no problem for WP Experts, as they are already well versed in the common pitfalls and gotchyas one encounters. things I had been struggling to find and diagnose were already on their radar, and they were able to customize their plug-in in less than a day to suit the specific nature of the business’ pre-existing irl process.

How many people from the vendor's team worked with you, and what were their positions?

I only interacted with Tariq, however he was so unbelievably responsive as to boggle the mind. he was able to turn things around in a matter of hours, not days, and I would often speak to him at 2am, only to find the updated file waiting for me the next morning!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Tariq and WP Experts were absolutely perfect for our project! I can’t imagine anyone being able to deliver the results that he did so quickly. Wordpress can be a mess! beyond that, it wasn’t even too expensive.

In some sense, much of the value could be considered to have come from the plug-in, but on the other, we all know how much of a pain in the rear it is getting all this stuff talking to each-other, and little tiny things can cause hours of heartache. in that regard WP Experts are worth twice their weight in electrons! stop banging your head against things unrelated to your job, and get back to solving the real problems!

Describe their project management style, including communication tools and timeliness.

I mentioned this already, but yes, any way, any time you prefer to get the files, Tariq will make sure that it works for you!

What did you find most impressive or unique about this company?

working with a Wordpress plug-in developer just means that they have already been through all of the problems you are encountering, and had to find a way to fix it, and fix it well for their plug-in!

Are there any areas for improvement or something they could have done differently?

nothing! <3

BACKGROUND

Please describe your company and your position there.

I'm the co-owner of a USA based on line Elearning company. We provide courses to the child care market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We are required to provide timely reporting of course completion data to state government agencies. We needed a custom Wordpress plugin / application that automates the collection / maintenance / inquiry of our students successful completion of courses / quizzes. It needed to provide user friendly visibility to the data in one place versus our prior methods which required going to multiple sources and compiling the data in spreadsheets. Providing the accurate data via a user friendly interface that allows multiple forms of inquiry would enable us to reduce the time and cost of reporting to the state agencies.

SOLUTION

How did you select this vendor and what were the deciding factors?

WpExperts had worked on a few other smaller projects for us. We were pleased with the the outcome of those projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I described some of this in the challenge section. I provided via email specifications in the form of screen snippets that illustrated the sources of the data, the desired output was illustrated in spreadsheet format. I provided detailed business rules in written form. These were used to design the application logic. We exchanged a few emails to clarify the requirements. WpExperts developed the plugin and provided it to me for installation on out test site. I tested the plugin and identified a couple areas that needed refinement. After testing was complete and I had the final version it was loaded on our production site. WpExperts provided support when we had a couple problems with incomplete data. They revised the plugin. We retested and installed the correct plugin in production.

How many people from the vendor's team worked with you, and what were their positions?

There were two who worked on this project. One was a project manager and one was a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of using the new application one of our employees recovered approximately 14 hours of work time per week. This time is now used for other value added tasks. We are able confidently report course completion data to the state agencies.

Describe their project management style, including communication tools and timeliness.

Since they are remote to use we exclusively used email to communicate. They set my expectations on when to expect the work to be finished and they met that expectation. They were professional thorough and courteous in their communications.

What did you find most impressive or unique about this company?

They have on staff developers that possess the knowledge and experience required to develop custom Wordpress applications. They also have a solid understanding of the core Learning Management System that we use in our business.

Are there any areas for improvement or something they could have done differently?

I think it would be helpful if they used telephone and virtual conference meetings to communicate with their customers when email is less efficient or effective. This would be a challenge when different languages are involved.

BACKGROUND

Please describe your company and your position there.

I'm the CEO & Founder of PowerHouse Consulting Group digital marketing agency - based in Singapore - serving the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

Our client attempted multiple times to connect - sync their custom ERP with an online e-commerce platform. The problem was that the integration is highly advanced due to the fact that the client sells fresh food with expiration dates which means that the integration should be synching instantly.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been collaborating with WPExperts team, on multiple past projects and we were happy with their level of expertise and knowledge.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They developed a Wordpress plugin from zero. The plugin had to connect with the custom ERP API and map-out as well as instantly synchronize multiple data in amphidromous sync. The difficulty was that the API from the ERP developer was not fully developed and updated or optimized to sync with WordPress. So WPExperts team had to provide feedback and recommendations on updating and further developing the custom ERP API in order to streamline the ERP to WooCommerce syncing.

How many people from the vendor's team worked with you, and what were their positions?

There were 2 project managers as well a few senior developers. Other resources would come and go depending on the specific problem solved at any given time.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delayed which was expected due to the difficulty in communication between two different developer parties (ERP Developers and our project developers). However, WPExperts team tried as much as possible and did their best to deliver a working plugin that is very simple and easy to use for our client. That's great!

Describe their project management style, including communication tools and timeliness.

The project management is taking place through 1 project manager who is responsible to transfer the tasks and feedback to the internal team. Most of the communication is happening via Skype.

What did you find most impressive or unique about this company?

I appreciate the fact that although in times things seemed to be off course, they did everything they could to revert the situation and provide ideal results. They really care about the outcome of their client and that's admirable.

Are there any areas for improvement or something they could have done differently?

Definitely, the communication aspect can be improved by setting up clear processes as well as the translation part which sometimes seems to be lost.

BACKGROUND

Please describe your company and your position there.

I am the Founder and CEO of WP 100, a specialized service for WordPress performance optimization and hosting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We hired WPExperts to assist us with some technical development work we were facing for a client of ours. We needed technical custom development experience to help us finish building some dynamic elements on the website that tied into payment processing for a crowdfunding platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked previously with WPExperts and and ultimately chose them as the best team to handle the current work we needed completed. We brought in their experts to do what we were unable to get done to meet the client needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a quick call and outlined what needed to be done, followed by a list of deliverables that the website needed to be finished within 2 weeks. They sent us a project estimate along with a timeline, and when we approved it, they immediately got started. We were working with WordPress Elementor-based website with customized on-page elements that needed to be coded to update dynamically when the website is running crowdfunding campaigns. We introduced the client along with some team members and we oversaw the project with daily updates sent to us.

How many people from the vendor's team worked with you, and what were their positions?

We had a dedicated project manager assigned by WP Experts who was responsible for working with us and getting the work fulfilled and daily tasks and site revisions completed as planned.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website work was delivered on time and exactly as planned in the scope of work and as we discussed in the onboarding meetings. They were extremely responsive and always kept us up to date daily. They helped us achieve what we could not get done through 3 other custom developers we tried to work with.

Describe their project management style, including communication tools and timeliness.

Most communications were handled through the slack messaging system, and by email, if needed for sending larger longer updates. Phones calls were set up as needed and they worked each day on the project full time until it was completed.

What did you find most impressive or unique about this company?

They solved the website dev challenges that we could not complete, and 3 other companies we tried to do the same custom work we needed. WPExperts were the only ones who could complete it, and they did it precisely in the amount of time they quoted. They were the first company we worked with that met their quoted deadlines and cost. All others went weeks over, and still could not get the work done. WPExperts implemented the technical pieces we needed to work on as outlined and planned from the start and if there was a better way to do something they would make recommendations rather than just do what is asked.

Are there any areas for improvement or something they could have done differently?

Nothing to be improved, as we can see. As mentioned above, everything was on time, and they were fully engaged in the project to make sure we had the best quality, stable work done.

BACKGROUND

Please describe your company and your position there.

I'm the Project Design Leader for a small team of artists and writers seeking to create a unique story-driven experience for our users.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire WPExperts, and what were your goals?

We were seeking to increase our user engagement through the use of unlockable achievements based on specific user activity. Our project required customization to allow for a variety of criteria that wasn't available in the default MyCRED badges plugin.

SOLUTION

How did you select this vendor and what were the deciding factors?

MyCRED recommended contact with WPExperts through correspondence with their support staff. I was happy to defer to their recommendation, and I couldn't be happier with the results.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To start, I let WPExperts know what I was looking for via email, explaining our goals and ideas over the course of a few messages. After agreeing on the cost and the estimated time frame the work could be completed by, I was happy to get started. WPExperts was very diligent and once the custom plugin was finished, the delivered some demonstrations and allowed me to test the finished product extensively to make sure my needs were met before finalizing the contract.

How many people from the vendor's team worked with you, and what were their positions?

My main point of contact was a bunisness analyst who directed a development team to work on the custom plugin.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Users of our site have showed improved engagement as they pursue exploring all the new features made possible by this custom plugin! I have heard many compliments on the new system and I'm looking forward to tracking increased traffic as time progresses.

Describe their project management style, including communication tools and timeliness.

I had regular correspondance with our point of contact which revolved around establishing and completeing objectives. We didn't focus on meeting once per day or on a time-based schedule, but rather focused on exchanging progress reports and status updates based on stages of development completion.

What did you find most impressive or unique about this company?

I have little experience as a web developer, but their team made me feel comfortable and relaxed witht he entire process during this project. I was relieved by how they were able to explain and work with me, despite my lack of experience in this arena.

Are there any areas for improvement or something they could have done differently?

I can't imagine anything that would have helped streamline this process. WPExperts was able to deliver the product ahead of schedule and bug-free, and the correspondence I had with their team was always professional and courteous! Reallly, they are a stellar company!