WEBPRO International Inc

BACKGROUND

Please describe your company and position.

I am the COO of Whoop Connect

Describe what your company does in a single sentence.

As an authorized ACP (Affordable Connectivity Program) Government Provider, Whoop Connect recognizes that simply providing affordable internet access is not enough. Whoop Connect goes the extra mile by offering digital literacy programs and support services, ensuring that all users can maximize the benefits of their newfound connectivity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire WEBPRO International Inc to accomplish?

• Design a unique engaging website that was more welcoming than Verizon, AT&T or T-Mobile
• Elevate our brand
• Organically position our website on the first page of Google to compete with the major carriers like Verizon, AT&T or T-Mobile. They did it!

SOLUTION

How did you find WEBPRO International Inc?

Online Search

Why did you select WEBPRO International Inc over others?

• High ratings
• Good value for cost
• Company values aligned
• Over 30 Years in business with stellar reputation

How many teammates from WEBPRO International Inc were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete rescue and overall. 

• Design, Development, 
• Private Hosting, 
• Organic Marketing, 
• PPC Management, 
• On-Going Maintenance, 
• Consulting, Ecommerce, 
• Governance, Mobile, 
• Legacy Back Office Integration. 

Brand Invention and Management. Name it, WEBPRO.COM did it!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

WEBPRO provided a benchmark of where we were at the time. Our goals were lofty but WEBPRO provided a realistic forecast, the likes of which we had never seen. We entertained 11 companies who all had solid credentials but paled in comparison to WEBPRO's value proposition and maturity. We showed them who they were up against and they didn't flinch. The KPI's they presented made sense from a business perspective. They looked at us as a relationship and as a project. 
The CEO was directly involved along with his staff who provided daily briefings and easy to use project management tools. They hit the ground running and nailed it. We went from 23,000 unique visitors to over 334,000 unique visitors in less than 3 months of go-live. Organic conversions were over 44% on average blowing PPC out of the water. The amount of money saved monthly was north of 320k in ad spend. Visibility is in the top 1% of Google, Bing and Yahoo.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Exceeded expectations. Project management reporting was detailed and emailed every day. Complete transparency. Response was unreal, usually, within the hour. If we needed anything, WEBPRO was there to serve. They provided a red carpet rollout from the beginning and they haven't lost their enthusiasm. They treated our business and our time with respect and cared for our company as if it were their own.

What was your primary form of communication with WEBPRO International Inc?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They did what they said they were going to do before it was due. They became one with our company. Everyone hears the "pitch" , WEBPRO lives it! They don't keep banking hours and neither do we. WEBPRO International knew our aggressive timeline and delivered. They've made us money and saved us seven figures easy just within 4 months. WEBPRO redesigned, reinforced and extended our brand that delivered trust to our patrons. They placed service hooks to connect to our customers, streamlined and standardized the business process.

Are there any areas for improvement or something WEBPRO International Inc could have done differently?

Important to note ... There's always room for improvement with any business however, they are as close to perfection as it gets. WEBPRO always surprised us and managed to provide real value and created something from nothing when a problem popped up. They were very conservative when it came to our company spending any money with 3rd party services. Their attitude was, "we'll just build it that way we can control it and you'll own it". said the CEO of WEBPRO. Talk about a TCO model.