Web Help Agency

BACKGROUND

Please describe your company and position.

I am the Assistant Director of CRM Genesis

Describe what your company does in a single sentence.

We are implementing Creatio CRM

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Help Agency to accomplish?

• CRM Development with CMS WordPress

SOLUTION

How did you find Web Help Agency?

Online Search

Why did you select Web Help Agency over others?

• High ratings
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Help Agency partnered as a white-label service provider to develop a custom CRM solution based on WordPress for our client. Recognizing the importance of rapid deployment to meet the client's business needs, our team utilized our expertise in custom WordPress development to ensure a quick and efficient delivery. Key deliverables included: 

• a fully functional CRM system tailored to the client's specific requirements
• integration of essential plug-ins to extend functionality
• custom theme design for a user-friendly interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launched a month ago, our WordPress-based CRM has already shown promising signs. Early feedback points to enhanced operational workflow and UX, with initial improvements in efficiency and engagement. This ongoing project sets a positive foundation for future successes as we continue to support our client's evolving needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, project management was top-notch; they met deadlines with precision and were highly responsive to our needs. Their approach was flexible, quickly adapting to changes and feedback.

What was your primary form of communication with Web Help Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Web Help Agency’s expertise in WordPress is unmatched. Their profound knowledge and strategic approach ensure they not only excel in what they do but also consistently innovate to deliver superior results

Are there any areas for improvement or something Web Help Agency could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the CEO of K&Z Design.

Describe what your company does in a single sentence.

We do UX/UI design for big complex systems

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Web Help Agency to accomplish?

Our collaboration with Web Help Agency was aimed at developing custom interfaces integrated with the CMS WordPress for our projects. Our primary objective was to deliver tailored, efficient, and user-friendly digital platforms to our clientele.

SOLUTION

How did you find Web Help Agency?

website

Why did you select Web Help Agency over others?

• High ratings
• Pricing fit our budget

How many teammates from Web Help Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Help Agency distinguished itself in the development of customized WordPress interfaces that precisely met our project requirements. Their process involved taking our pre-designed interfaces and transforming them into fully functional WordPress systems. They managed this by implementing a streamlined development process that emphasized efficiency and accuracy. 

Their commitment to rigorous testing ensured that each interface was not only seamlessly integrated but also delivered an optimal user experience. The focus on development allows for a highly specialized approach, resulting in high-quality products closely aligned with our clients' expectations and our own.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project has been a resounding success, marked by our clients' satisfaction with the custom interfaces developed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We used Notion for project management, with Slack and Google Meet as our main channels for day-to-day communication, ensuring that the project milestones were met promptly.

What was your primary form of communication with Web Help Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Attention to detail and profound understanding of business needs are remarkable. They delivered tailor-made solutions that perfectly align with our objectives, showcasing their dedication to excellence.

Are there any areas for improvement or something Web Help Agency could have done differently?

nope

BACKGROUND

Please describe your company and your position there.

I'm the owner of a digital agency. We work with clients to enhance their digital brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency, and what were your goals?

We had a few projects that required specialist help. Our goal was to find a company that could help us deliver some defined outcomes for our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked online and had an interview. We liked how this company worked. They were friendly and transparent.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting online, we spoke about how we could work together. We then started with a few small tasks to see if we were a good fit, and then we moved on to bigger tasks.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main contact but we also met online with developers to go through certain queries.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After trying to solve issues without luck in the past, Web Help Agency were quickly able to fix these issues (notably App speed) and they came up with unique ways to solve our issues - which we apprciated.

Describe their project management style, including communication tools and timeliness.

We used our own project management tool, as well as slack for general communucation. We had regular Zoom calls to discuss in-depth.

What did you find most impressive or unique about this company?

A very professional and clear way of working. Always understood what we needed each time.

Are there any areas for improvement or something they could have done differently?

I thought we worked well together. I can't think of any improvements.

BACKGROUND

Please describe your company and your position there.

I am a dual student in the IT. We are a marketing agency specialized in influencer marketing. We also offer consulting and the planning and execution of campaigns. In addition, the agency's IT department manages many websites and online stores, some were programmed directly in-house.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency, and what were your goals?

Together with Web Help Agency we have realized several projects in the form of Wordpress blogs and websites as well as WooCommerce webshops. These include, for example, an ad-free learning platform for children, a blog for one of our bloggers, a webshop for deposits and a crowdvoting platform.

SOLUTION

How did you select this vendor and what were the deciding factors?

Web Help Agency applied on one of our job postings on upwork.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All websites and webshops were developed from scratch. As a default, Web Help Agency received an Adobe XD file with the design and a requirements specification. The webshops and websites were implemented with Wordpress and WooCommerce. Communication was done via Upwork and Jira, later via Wrike.

How many people from the vendor's team worked with you, and what were their positions?

We mainly had contact with Anastasiia, the project manager. She coordinated our requests an tasks to her team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All our clients are satisfied with the result of the websites and webshops. Especially the learning platform for children received a lot of good feedback from the end users.

Describe their project management style, including communication tools and timeliness.

The communication was done via Upwork. Task management and reporting of bugs and change requests occurred via Jira and later via Wrike. From time to time, we exchanged information via video chat. If there were delays, we were informed about them. But most of the work was done quickly.

What did you find most impressive or unique about this company?

Web Help Agency was very professional and reliable. Change requests were always implemented quickly and satisfactorily. When I think back to the project with the learning platform, none of us had experience with the realization of such a web design. But Web Help Agency has implemented the challenge very well.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I'm the owner of Digital Marketing Agency TOYBER. We specialize in web analytics, paid marketing and conversion rate optimization on the Marketing side and Brand Identity and UX on the web design side.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency, and what were your goals?

We hire a Web Help Agency to work on a couple of projects. Building a web app calculator for a couple that wants to make a unique wedding in exotic places like Greece, Cyprus and Italy, the calculator can provide an estimated price and find a destination that is precisely to the user needs right after you answer a couple of questions.

SOLUTION

How did you select this vendor and what were the deciding factors?

I choose them cause I saw their portfolio and they helped me a lot on small projects before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used WordPress, php

How many people from the vendor's team worked with you, and what were their positions?

2 Developer and Project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the app web website, the conversion rate got higher, and most importantly, the quality of the leads is now excellent. We get very high-quality information.

Describe their project management style, including communication tools and timeliness.

We used Trello and Telegram for communication, they let me choose what it best for my team.

What did you find most impressive or unique about this company?

They made sure that the backend platform is easy to use. They did everything simple to change and update from the small things to the big stuff. The whole platform is straightforward to use.

Are there any areas for improvement or something they could have done differently?

No, it's was done perfectly

BACKGROUND

Please describe your company and your position there.

I'm the Graphic Designer of UIIN. We are a knowledge-leader company on university-industry engagement, entrepreneurial & engaged universities and knowledge transfer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency, and what were your goals?

We have been updating our website since the beginning of 2020 with the help of freelance developers since we don't have an in-house one. We had to prematurely finish our contract with the previous developers because the quality of their work wasn't up to our standards, but there was still work to be done around the members area and setting automatic emails for our store. Our main goal was to create a more user-friendly and interactive members area that was useful for our community.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for Europe-based developers to cut the time difference that we had been experiencing with previous developers and Web Help Agency seemed to cover all the areas that we wanted them to work on.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had some meetings to better explain some tasks, but our communication was basically made through the Upwork chat, where we explained the tasks that we needed and gave feedback.

The main projects that they worked on were improving the members' area on our WordPress website and working on the Memberships and Subscription features of Woocommerce (giving access to different membership and subscription managing tabs to different kind of members, improving our member directory display, improving the look of our customer's profile editing page, etc.).

They also helped us set more reminder emails for the subscription renewals and better automate all the purchase-expiry-renewal process for our Woocommerce Subscriptions.

How many people from the vendor's team worked with you, and what were their positions?

We have mainly talked with a Project Manager that then discussed our needs and issues with the rest of the team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new members area that was created by WHA has considerably reduced the amount of work that we need to do when it comes to membership renewals. Thanks to their work, now everything is automated and works smoothly and we are able to focus on other more important tasks.

Describe their project management style, including communication tools and timeliness.

We have been working on a project-basis with them. When we found something that could be changed or improved, we contacted them through Upwork with a list of tasks. They then worked on them until all our feedback was implemented and we were happy with the results.

What did you find most impressive or unique about this company?

They were happy to continue working with us after our official contract ended and we have been able to contact them later on to fix minor issues around our website as a bonus. Also, our entire website crashed when we were in between projects and they were very quick to respond and solve our issues.

Are there any areas for improvement or something they could have done differently?

Sometimes we found that something was not working on our website and needed to fix it in a relative haste but they were not available. Nevertheless, considering that our relationship was on a project basis and they have more clients, it is understandable and won't change our general satisfaction with WHA.

BACKGROUND

Please describe your company and your position there.

I was the external Project Manager managing Alexander and the team on a project we worked on together for a company working in the ISO standards consultation industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency, and what were your goals?

There were many challenges. We were looking at google policy that was changing at the moment and we had to refine the whole system and all client-facing pages to be Page Speed optimized. Another bit we were focusing on was a Knowledgebase project we worked on together. All of these had a super tight deadline which was the challenge at the end.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking online, and Alexander and the team were confident, transparent, and super responsive from the start. Also, Alexander is acting as a PM and is accountable for the whole team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies:

1. Wordpress, PHP
2. Javascript
3. CSS/HTML

Key deliverables:

1. More than 60 pages optimized and with a score above 90 for both mobile and web (google page speed)
2. More than 15 pages sliced within a very short deadline

How many people from the vendor's team worked with you, and what were their positions?

A project manager and 3 full-stack devs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The guys were amazing. Everything was on time and on spot. As I mentioned more than 60 pages were optimized and now have a page speed score of more than 90 on both web and mobile.

Describe their project management style, including communication tools and timeliness.

We had daily standups with Alexander and the team. Communication was mostly via Slack and Jira.

What did you find most impressive or unique about this company?

Their proactivity, accountability, and skills were all impressive.

Are there any areas for improvement or something they could have done differently?

Maybe include a QA person in the team to have full service.

BACKGROUND

Please describe your company and your position there.

I am the founder of Raeumungsklage24. The company shall allow (private) landlords an easy way to access a lawyer and the legal systems in the event a tenant does not hand over the property after the expiry of the lease.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency, and what were your goals?

I hired the company to build and design the webpage. In particular, I wanted an interactive form where the user can enter all data and upload all required documents, enabling a lawyer to have the necessary data available for review and reduce the time spent with phone calls/emails to ask the client for additional information.

SOLUTION

How did you select Web Help Agency and what were the deciding factors?

• Professional knowledge
• Fast response time
• Fair pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I asked for a website in WordPress, which was used. Initially, WHA proposed several designs (including the logo) for the website, which was finetuned in several iterations. After agreeing on the design, WHA programmed the site.

How many people from the vendor's team worked with you, and what were their positions?

Two representatives from Web Help Agency coordinated the whole process and were communicating with me, one was an engineer and the other is a client manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was small, we did not set intermediate milestones. But I had the impression, that the project was executed timely, and communication with Web Help Agency was quick and efficient.

Describe their project management style, including communication tools and timelines.

We had several Skype calls and chats and messages were responded in a timely manner.

What did you find most impressive or unique about this company?

I was satisfied with Web Help Agency. They delivered a nicely designed page quickly.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

Owners at Have Fun Teaching.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency?

We needed custom website development, including Wordpress, WooCommerce, Plugins, and a custom Filter.

What were your goals for this project?

Build a custom search filter, modify plugins, seo indexing, wordpress development, woocommerce development, etc.

SOLUTION

How did you select this vendor?

Found them through Upwork.com.

Describe the project and the services they provided in detail.

They created and implemented a custom search filter with search and dropdown filter functionality. In addition, they continue to help us develop our website and improve functionality for our users.

What was the team composition?

We have a project manager and he divides the work between developers. The PM is always available to help, even when off the clock. It's amazing.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They have helped us launch our new membership website and have helped give our customers a good online experience.

How was project management arranged and how effective was it?

We have a project manager and he divides the work between developers. The PM is always available to help, even when off the clock. It's amazing. This is very effective.

What did you find most impressive about this company?

They are always willing to take on a project; they help even when it's off-hours, and they are very cost effective, which helps us do more work with them and continue to do more jobs.

Are there any areas for improvement?

There has been a few projects that we had to send back and have them rework, but this was really only due to not fully testing. It's hard to fully test the effects of an update, functionality change, etc. for an entire website, so it's understandable that there may be some things that don't work or need to be fixed that we all may have missed. The good thing is that if there are ever issues, or things we find later that are not working, they are always willing to jump right in and fix them right away!

BACKGROUND

Please describe your company and your position there.

I am the owner of an online-shop, selling gift boxes for private people as well as for firms.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Web Help Agency?

It was for building up the entire web page on word press.

What were your goals for this project?

I needed a developer creating my web page based on my wish to sell gift boxes and individual products online.

SOLUTION

How did you select this vendor?

They were recommended

Describe the project and the services they provided in detail.

They designed, developed and launched my entire web page.

What was the team composition?

The team was one main person which I could speak to at any time and having Skype conversations as a communication tool.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Currently I'm building up my business still. It would not have been possible to start growing without the professional launch of the web page.

How was project management arranged and how effective was it?

The main contact was very impressive. I received immediate feedback to my questions and even in different timezones, it was never a problem.

What did you find most impressive about this company?

The launch of the company web page was done on time. And the mindset, to be there to assist even after launching the web page

Are there any areas for improvement?

It is important to have a main contact having good language skills in English. I was lucky.