Web Help Agency

Please describe your company and your position there.

I'm the owner of a digital agency. We work with clients to enhance their digital brand.

For what projects/services did your company hire Web Help Agency, and what were your goals?

We had a few projects that required specialist help. Our goal was to find a company that could help us deliver some defined outcomes for our clients.

How did you select this vendor and what were the deciding factors?

We looked online and had an interview. We liked how this company worked. They were friendly and transparent.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting online, we spoke about how we could work together. We then started with a few small tasks to see if we were a good fit, and then we moved on to bigger tasks.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main contact but we also met online with developers to go through certain queries.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After trying to solve issues without luck in the past, Web Help Agency were quickly able to fix these issues (notably App speed) and they came up with unique ways to solve our issues - which we apprciated.

Describe their project management style, including communication tools and timeliness.

We used our own project management tool, as well as slack for general communucation. We had regular Zoom calls to discuss in-depth.

What did you find most impressive or unique about this company?

A very professional and clear way of working. Always understood what we needed each time.

Are there any areas for improvement or something they could have done differently?

I thought we worked well together. I can't think of any improvements.

Please describe your company and your position there.

I am a dual student in the IT. We are a marketing agency specialized in influencer marketing. We also offer consulting and the planning and execution of campaigns. In addition, the agency's IT department manages many websites and online stores, some were programmed directly in-house.

For what projects/services did your company hire Web Help Agency, and what were your goals?

Together with Web Help Agency we have realized several projects in the form of Wordpress blogs and websites as well as WooCommerce webshops. These include, for example, an ad-free learning platform for children, a blog for one of our bloggers, a webshop for deposits and a crowdvoting platform.

How did you select this vendor and what were the deciding factors?

Web Help Agency applied on one of our job postings on upwork.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

All websites and webshops were developed from scratch. As a default, Web Help Agency received an Adobe XD file with the design and a requirements specification. The webshops and websites were implemented with Wordpress and WooCommerce. Communication was done via Upwork and Jira, later via Wrike.

How many people from the vendor's team worked with you, and what were their positions?

We mainly had contact with Anastasiia, the project manager. She coordinated our requests an tasks to her team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All our clients are satisfied with the result of the websites and webshops. Especially the learning platform for children received a lot of good feedback from the end users.

Describe their project management style, including communication tools and timeliness.

The communication was done via Upwork. Task management and reporting of bugs and change requests occurred via Jira and later via Wrike. From time to time, we exchanged information via video chat. If there were delays, we were informed about them. But most of the work was done quickly.

What did you find most impressive or unique about this company?

Web Help Agency was very professional and reliable. Change requests were always implemented quickly and satisfactorily. When I think back to the project with the learning platform, none of us had experience with the realization of such a web design. But Web Help Agency has implemented the challenge very well.

Are there any areas for improvement or something they could have done differently?

No

Please describe your company and your position there.

I'm the owner of Digital Marketing Agency TOYBER. We specialize in web analytics, paid marketing and conversion rate optimization on the Marketing side and Brand Identity and UX on the web design side.

For what projects/services did your company hire Web Help Agency, and what were your goals?

We hire a Web Help Agency to work on a couple of projects. Building a web app calculator for a couple that wants to make a unique wedding in exotic places like Greece, Cyprus and Italy, the calculator can provide an estimated price and find a destination that is precisely to the user needs right after you answer a couple of questions.

How did you select this vendor and what were the deciding factors?

I choose them cause I saw their portfolio and they helped me a lot on small projects before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used WordPress, php

How many people from the vendor's team worked with you, and what were their positions?

2 Developer and Project manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the app web website, the conversion rate got higher, and most importantly, the quality of the leads is now excellent. We get very high-quality information.

Describe their project management style, including communication tools and timeliness.

We used Trello and Telegram for communication, they let me choose what it best for my team.

What did you find most impressive or unique about this company?

They made sure that the backend platform is easy to use. They did everything simple to change and update from the small things to the big stuff. The whole platform is straightforward to use.

Are there any areas for improvement or something they could have done differently?

No, it's was done perfectly

Please describe your company and your position there.

I'm the Graphic Designer of UIIN. We are a knowledge-leader company on university-industry engagement, entrepreneurial & engaged universities and knowledge transfer.

For what projects/services did your company hire Web Help Agency, and what were your goals?

We have been updating our website since the beginning of 2020 with the help of freelance developers since we don't have an in-house one. We had to prematurely finish our contract with the previous developers because the quality of their work wasn't up to our standards, but there was still work to be done around the members area and setting automatic emails for our store. Our main goal was to create a more user-friendly and interactive members area that was useful for our community.

How did you select this vendor and what were the deciding factors?

We were looking for Europe-based developers to cut the time difference that we had been experiencing with previous developers and Web Help Agency seemed to cover all the areas that we wanted them to work on.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have had some meetings to better explain some tasks, but our communication was basically made through the Upwork chat, where we explained the tasks that we needed and gave feedback.

The main projects that they worked on were improving the members' area on our WordPress website and working on the Memberships and Subscription features of Woocommerce (giving access to different membership and subscription managing tabs to different kind of members, improving our member directory display, improving the look of our customer's profile editing page, etc.).

They also helped us set more reminder emails for the subscription renewals and better automate all the purchase-expiry-renewal process for our Woocommerce Subscriptions.

How many people from the vendor's team worked with you, and what were their positions?

We have mainly talked with a Project Manager that then discussed our needs and issues with the rest of the team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The new members area that was created by WHA has considerably reduced the amount of work that we need to do when it comes to membership renewals. Thanks to their work, now everything is automated and works smoothly and we are able to focus on other more important tasks.

Describe their project management style, including communication tools and timeliness.

We have been working on a project-basis with them. When we found something that could be changed or improved, we contacted them through Upwork with a list of tasks. They then worked on them until all our feedback was implemented and we were happy with the results.

What did you find most impressive or unique about this company?

They were happy to continue working with us after our official contract ended and we have been able to contact them later on to fix minor issues around our website as a bonus. Also, our entire website crashed when we were in between projects and they were very quick to respond and solve our issues.

Are there any areas for improvement or something they could have done differently?

Sometimes we found that something was not working on our website and needed to fix it in a relative haste but they were not available. Nevertheless, considering that our relationship was on a project basis and they have more clients, it is understandable and won't change our general satisfaction with WHA.

Please describe your company and your position there.

I was the external Project Manager managing Alexander and the team on a project we worked on together for a company working in the ISO standards consultation industry.

For what projects/services did your company hire Web Help Agency, and what were your goals?

There were many challenges. We were looking at google policy that was changing at the moment and we had to refine the whole system and all client-facing pages to be Page Speed optimized. Another bit we were focusing on was a Knowledgebase project we worked on together. All of these had a super tight deadline which was the challenge at the end.

How did you select this vendor and what were the deciding factors?

We were looking online, and Alexander and the team were confident, transparent, and super responsive from the start. Also, Alexander is acting as a PM and is accountable for the whole team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Technologies:

1. Wordpress, PHP
2. Javascript
3. CSS/HTML

Key deliverables:

1. More than 60 pages optimized and with a score above 90 for both mobile and web (google page speed)
2. More than 15 pages sliced within a very short deadline

How many people from the vendor's team worked with you, and what were their positions?

A project manager and 3 full-stack devs.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The guys were amazing. Everything was on time and on spot. As I mentioned more than 60 pages were optimized and now have a page speed score of more than 90 on both web and mobile.

Describe their project management style, including communication tools and timeliness.

We had daily standups with Alexander and the team. Communication was mostly via Slack and Jira.

What did you find most impressive or unique about this company?

Their proactivity, accountability, and skills were all impressive.

Are there any areas for improvement or something they could have done differently?

Maybe include a QA person in the team to have full service.

Please describe your company and your position there.

I am the founder of Raeumungsklage24. The company shall allow (private) landlords an easy way to access a lawyer and the legal systems in the event a tenant does not hand over the property after the expiry of the lease.

For what projects/services did your company hire Web Help Agency, and what were your goals?

I hired the company to build and design the webpage. In particular, I wanted an interactive form where the user can enter all data and upload all required documents, enabling a lawyer to have the necessary data available for review and reduce the time spent with phone calls/emails to ask the client for additional information.

How did you select Web Help Agency and what were the deciding factors?

• Professional knowledge
• Fast response time
• Fair pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I asked for a website in WordPress, which was used. Initially, WHA proposed several designs (including the logo) for the website, which was finetuned in several iterations. After agreeing on the design, WHA programmed the site.

How many people from the vendor's team worked with you, and what were their positions?

Two representatives from Web Help Agency coordinated the whole process and were communicating with me, one was an engineer and the other is a client manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was small, we did not set intermediate milestones. But I had the impression, that the project was executed timely, and communication with Web Help Agency was quick and efficient.

Describe their project management style, including communication tools and timelines.

We had several Skype calls and chats and messages were responded in a timely manner.

What did you find most impressive or unique about this company?

I was satisfied with Web Help Agency. They delivered a nicely designed page quickly.

Are there any areas for improvement or something they could have done differently?

None.

Please describe your company and your position there.

Owners at Have Fun Teaching.

For what projects/services did your company hire Web Help Agency?

We needed custom website development, including Wordpress, WooCommerce, Plugins, and a custom Filter.

What were your goals for this project?

Build a custom search filter, modify plugins, seo indexing, wordpress development, woocommerce development, etc.

How did you select this vendor?

Found them through Upwork.com.

Describe the project and the services they provided in detail.

They created and implemented a custom search filter with search and dropdown filter functionality. In addition, they continue to help us develop our website and improve functionality for our users.

What was the team composition?

We have a project manager and he divides the work between developers. The PM is always available to help, even when off the clock. It's amazing.

Can you share any information that demonstrates the impact that this project has had on your business?

They have helped us launch our new membership website and have helped give our customers a good online experience.

How was project management arranged and how effective was it?

We have a project manager and he divides the work between developers. The PM is always available to help, even when off the clock. It's amazing. This is very effective.

What did you find most impressive about this company?

They are always willing to take on a project; they help even when it's off-hours, and they are very cost effective, which helps us do more work with them and continue to do more jobs.

Are there any areas for improvement?

There has been a few projects that we had to send back and have them rework, but this was really only due to not fully testing. It's hard to fully test the effects of an update, functionality change, etc. for an entire website, so it's understandable that there may be some things that don't work or need to be fixed that we all may have missed. The good thing is that if there are ever issues, or things we find later that are not working, they are always willing to jump right in and fix them right away!

Please describe your company and your position there.

I am the owner of an online-shop, selling gift boxes for private people as well as for firms.

For what projects/services did your company hire Web Help Agency?

It was for building up the entire web page on word press.

What were your goals for this project?

I needed a developer creating my web page based on my wish to sell gift boxes and individual products online.

How did you select this vendor?

They were recommended

Describe the project and the services they provided in detail.

They designed, developed and launched my entire web page.

What was the team composition?

The team was one main person which I could speak to at any time and having Skype conversations as a communication tool.

Can you share any information that demonstrates the impact that this project has had on your business?

Currently I'm building up my business still. It would not have been possible to start growing without the professional launch of the web page.

How was project management arranged and how effective was it?

The main contact was very impressive. I received immediate feedback to my questions and even in different timezones, it was never a problem.

What did you find most impressive about this company?

The launch of the company web page was done on time. And the mindset, to be there to assist even after launching the web page

Are there any areas for improvement?

It is important to have a main contact having good language skills in English. I was lucky.

Please describe your company and your position there.

We produce a beer with the name Hug. Our slogan is: it’s Hug that counts. (Hug is a part of DynaHouse Business Center. DNH operates flex offices including restaurants (that’s why the beer)). The focus is not on the beer, but on the experience of giving a Hug to your friends. Via the website people can order Hugs and let them deliver to their friends. It is a surprise to receive Hugs.

For what projects/services did your company hire Web Help Agency?

Building the website, including eCommerce like ordering, paying end confirmations to clients and deliverydepartment. They also installed Google Analytics.

What were your goals for this project?

Selling Hugs.

How did you select this vendor?

Find WHA via LinkedIn. We have had a chat by Skype and I felt it was okay. Their pricing in comparison with others in West Europe is very reasonable. I gave it a try and I am not disappointed

Describe the project and the services they provided in detail.

We had a simple design made by a Dutch Company. WHA made the complete website from that design. They gave us also advice about how to use WooCommerce and Mollie for the payments. 

What was the team composition?

I don’t know exactly the team composition of WHA, but there is a team leader, developers, and testers. There was good contact and good communication between WHA and our company. They also installed Google Analytics.

Can you share any information that demonstrates the impact that this project has had on your business?

Difficult to say, because it is to short on the market. We market Hug by mainly SMM and Hug receives a lot of likes.

How was project management arranged and how effective was it?

Short lines between WHA and Hug/DynaHouse Business Center.

What did you find most impressive about this company?

They are very knowledgable and offered us good advice. They know Wordpress, WooCommerce etc. And... delivering in time. 

Are there any areas for improvement?

Always, but nothing serious.

Introduce your business and what you do there.

I’m the owner of Idan Bar Digital Marketing. I work with specifically with customers that need to build websites or create marketing activity on Google, Facebook, and other channels.

What challenge were you trying to address with Web Help Agency?

We wanted to work with an agency that could help us with web development in order for us to give clients the best solution for what they need. We needed to do it quickly, to accommodate all of the features that have been requested so far.

What was the scope of their involvement?

They provide all of the web development services that we need. From the building and hosting of websites, to designing unique features, they handle it all. They complete each project with the speed we require to meet our clients’ expectations. Overall, our goals have definitely been achieved thus far.

What is the team composition?

We work with Aleksandr (CEO, Web Help Agency) who acts as our project manager. In addition to the CEO, I have also worked with six other people from their team. The number of people depends on the project we are working on, but on a daily basis, we work with four members of their team.

How did you come to work with Web Help Agency?

When we first began, I had a huge project I needed to outsource. I searched for a developer on Upwork, and I found Web Help Agency.  At first, we started with smaller projects.  After a short period of time, they offered to work on several projects first before discussing payment, which has never happened with other vendors. The rest is history, and we’ve been happily working together ever since.

How much have you invested in them?

We have invested approximately $70,000.

What is the status of this engagement?

We began working together in April 2016, and our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Internal and external stakeholders have been thrilled with their contributions. Over the past three years, nearly every project we Started with Web Help Agency was completed with a happy client. There are even times when the client works directly with Aleksandr through our Skype group chat. We couldn’t be happier with our relationship thus far.

How did Web Help Agency perform from a project management standpoint?

We have great communication via Skype on a daily basis, and it’s really nice to see that both of our businesses have grown. Even on weekends, if I have something urgent, I know I can count on Web Help Agency. I am really happy with the level of communication we’ve accomplished together.  

What did you find most impressive about them?

In the past, I’ve had some bad experiences working with developers who just cared about the money. Aleksandr and I work so well together, because he values my projects as much as I do. Everything is really organized, and I can track progress at the end of each day, which I appreciate.

For example, I have a big client here in Israel, and they just told me that they want to create a campaign for tomorrow. I got in touch with Aleksandr and requested a landing page. Within 20 minutes I got a link. If I worked with someone else, they wouldn’t deliver as fast and the service wouldn’t be as good. Overall, everything is done well, and our relationship is excellent.

Are there any areas they could improve?

It would be great if they could add another designer to their team. Aside from that detail, I can’t say one bad word about the code, activity, databases, and hosting as everything is working well. I am really happy.

Do you have any advice for potential customers?

My advice is to start with a pilot project, as it will help you find out quickly if you are getting what you need.