Web Help Agency

Please describe your company and your position there.

I am the founder of Raeumungsklage24. The company shall allow (private) landlords an easy way to access a lawyer and the legal systems in the event a tenant does not hand over the property after the expiry of the lease.

For what projects/services did your company hire Web Help Agency, and what were your goals?

I hired the company to build and design the webpage. In particular, I wanted an interactive form where the user can enter all data and upload all required documents, enabling a lawyer to have the necessary data available for review and reduce the time spent with phone calls/emails to ask the client for additional information.

How did you select Web Help Agency and what were the deciding factors?

• Professional knowledge
• Fast response time
• Fair pricing

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I asked for a website in WordPress, which was used. Initially, WHA proposed several designs (including the logo) for the website, which was finetuned in several iterations. After agreeing on the design, WHA programmed the site.

How many people from the vendor's team worked with you, and what were their positions?

Two representatives from Web Help Agency coordinated the whole process and were communicating with me, one was an engineer and the other is a client manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was small, we did not set intermediate milestones. But I had the impression, that the project was executed timely, and communication with Web Help Agency was quick and efficient.

Describe their project management style, including communication tools and timelines.

We had several Skype calls and chats and messages were responded in a timely manner.

What did you find most impressive or unique about this company?

I was satisfied with Web Help Agency. They delivered a nicely designed page quickly.

Are there any areas for improvement or something they could have done differently?

None.

Please describe your company and your position there.

Owners at Have Fun Teaching.

For what projects/services did your company hire Web Help Agency?

We needed custom website development, including Wordpress, WooCommerce, Plugins, and a custom Filter.

What were your goals for this project?

Build a custom search filter, modify plugins, seo indexing, wordpress development, woocommerce development, etc.

How did you select this vendor?

Found them through Upwork.com.

Describe the project and the services they provided in detail.

They created and implemented a custom search filter with search and dropdown filter functionality. In addition, they continue to help us develop our website and improve functionality for our users.

What was the team composition?

We have a project manager and he divides the work between developers. The PM is always available to help, even when off the clock. It's amazing.

Can you share any information that demonstrates the impact that this project has had on your business?

They have helped us launch our new membership website and have helped give our customers a good online experience.

How was project management arranged and how effective was it?

We have a project manager and he divides the work between developers. The PM is always available to help, even when off the clock. It's amazing. This is very effective.

What did you find most impressive about this company?

They are always willing to take on a project; they help even when it's off-hours, and they are very cost effective, which helps us do more work with them and continue to do more jobs.

Are there any areas for improvement?

There has been a few projects that we had to send back and have them rework, but this was really only due to not fully testing. It's hard to fully test the effects of an update, functionality change, etc. for an entire website, so it's understandable that there may be some things that don't work or need to be fixed that we all may have missed. The good thing is that if there are ever issues, or things we find later that are not working, they are always willing to jump right in and fix them right away!

Please describe your company and your position there.

I am the owner of an online-shop, selling gift boxes for private people as well as for firms.

For what projects/services did your company hire Web Help Agency?

It was for building up the entire web page on word press.

What were your goals for this project?

I needed a developer creating my web page based on my wish to sell gift boxes and individual products online.

How did you select this vendor?

They were recommended

Describe the project and the services they provided in detail.

They designed, developed and launched my entire web page.

What was the team composition?

The team was one main person which I could speak to at any time and having Skype conversations as a communication tool.

Can you share any information that demonstrates the impact that this project has had on your business?

Currently I'm building up my business still. It would not have been possible to start growing without the professional launch of the web page.

How was project management arranged and how effective was it?

The main contact was very impressive. I received immediate feedback to my questions and even in different timezones, it was never a problem.

What did you find most impressive about this company?

The launch of the company web page was done on time. And the mindset, to be there to assist even after launching the web page

Are there any areas for improvement?

It is important to have a main contact having good language skills in English. I was lucky.

Please describe your company and your position there.

We produce a beer with the name Hug. Our slogan is: it’s Hug that counts. (Hug is a part of DynaHouse Business Center. DNH operates flex offices including restaurants (that’s why the beer)). The focus is not on the beer, but on the experience of giving a Hug to your friends. Via the website people can order Hugs and let them deliver to their friends. It is a surprise to receive Hugs.

For what projects/services did your company hire Web Help Agency?

Building the website, including eCommerce like ordering, paying end confirmations to clients and deliverydepartment. They also installed Google Analytics.

What were your goals for this project?

Selling Hugs.

How did you select this vendor?

Find WHA via LinkedIn. We have had a chat by Skype and I felt it was okay. Their pricing in comparison with others in West Europe is very reasonable. I gave it a try and I am not disappointed

Describe the project and the services they provided in detail.

We had a simple design made by a Dutch Company. WHA made the complete website from that design. They gave us also advice about how to use WooCommerce and Mollie for the payments. 

What was the team composition?

I don’t know exactly the team composition of WHA, but there is a team leader, developers, and testers. There was good contact and good communication between WHA and our company. They also installed Google Analytics.

Can you share any information that demonstrates the impact that this project has had on your business?

Difficult to say, because it is to short on the market. We market Hug by mainly SMM and Hug receives a lot of likes.

How was project management arranged and how effective was it?

Short lines between WHA and Hug/DynaHouse Business Center.

What did you find most impressive about this company?

They are very knowledgable and offered us good advice. They know Wordpress, WooCommerce etc. And... delivering in time. 

Are there any areas for improvement?

Always, but nothing serious.

Introduce your business and what you do there.

I’m the owner of Idan Bar Digital Marketing. I work with specifically with customers that need to build websites or create marketing activity on Google, Facebook, and other channels.

What challenge were you trying to address with Web Help Agency?

We wanted to work with an agency that could help us with web development in order for us to give clients the best solution for what they need. We needed to do it quickly, to accommodate all of the features that have been requested so far.

What was the scope of their involvement?

They provide all of the web development services that we need. From the building and hosting of websites, to designing unique features, they handle it all. They complete each project with the speed we require to meet our clients’ expectations. Overall, our goals have definitely been achieved thus far.

What is the team composition?

We work with Aleksandr (CEO, Web Help Agency) who acts as our project manager. In addition to the CEO, I have also worked with six other people from their team. The number of people depends on the project we are working on, but on a daily basis, we work with four members of their team.

How did you come to work with Web Help Agency?

When we first began, I had a huge project I needed to outsource. I searched for a developer on Upwork, and I found Web Help Agency.  At first, we started with smaller projects.  After a short period of time, they offered to work on several projects first before discussing payment, which has never happened with other vendors. The rest is history, and we’ve been happily working together ever since.

How much have you invested in them?

We have invested approximately $70,000.

What is the status of this engagement?

We began working together in April 2016, and our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Internal and external stakeholders have been thrilled with their contributions. Over the past three years, nearly every project we Started with Web Help Agency was completed with a happy client. There are even times when the client works directly with Aleksandr through our Skype group chat. We couldn’t be happier with our relationship thus far.

How did Web Help Agency perform from a project management standpoint?

We have great communication via Skype on a daily basis, and it’s really nice to see that both of our businesses have grown. Even on weekends, if I have something urgent, I know I can count on Web Help Agency. I am really happy with the level of communication we’ve accomplished together.  

What did you find most impressive about them?

In the past, I’ve had some bad experiences working with developers who just cared about the money. Aleksandr and I work so well together, because he values my projects as much as I do. Everything is really organized, and I can track progress at the end of each day, which I appreciate.

For example, I have a big client here in Israel, and they just told me that they want to create a campaign for tomorrow. I got in touch with Aleksandr and requested a landing page. Within 20 minutes I got a link. If I worked with someone else, they wouldn’t deliver as fast and the service wouldn’t be as good. Overall, everything is done well, and our relationship is excellent.

Are there any areas they could improve?

It would be great if they could add another designer to their team. Aside from that detail, I can’t say one bad word about the code, activity, databases, and hosting as everything is working well. I am really happy.

Do you have any advice for potential customers?

My advice is to start with a pilot project, as it will help you find out quickly if you are getting what you need.

Please describe your company and your position there.

We are a web design company based in Estonia.

For what projects/services did your company hire Web Help Agency, and what were your goals?

We need help developing out websites.

How did you select Web Help Agency and what were the deciding factors?

I found them on upwork.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We have been working with several website project some have been from complete projects and some have been partial areas of websites.

How many people from the vendor's team worked with you, and what were their positions?

One developer has been working with us

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliverables have been very good. The things that have not been as expected have been adjusted immediately.

Describe their project management style, including communication tools and timelines.

We use slack and timelines have been on point.

What did you find most impressive or unique about this company?

fast reply and delively time has always been on the agreed date.

Are there any areas for improvement or something they could have done differently?

Not really. I am very happy with the service

Please describe your company and your position there.

We bring business in digital world. We help companies to come in the digital with content productions, photos, videos, social media, marketing.

For what projects/services did your company hire Web Help Agency?

Web Help is our web development partner, we worked last 2 years with them on many projects and they did amazing job on each one.

What were your goals for this project?

On this project we had to add new functionalities. Connection betwen website and client Software by API.

How did you select this vendor?

We searched a lot , we tried so many companies and they seems to be our sollution.

Describe the project and the services they provided in detail.

They thinked a sollution to a easier sollution for users to register to a software by API.

What was the team composition?

on every project we had from them a project manager that is available anytime for us and his doing amazing job, and for this project we had 1 developer.

Can you share any information that demonstrates the impact that this project has had on your business?

The project was delivered earlier then we expected. The testing period was very short , everything goes smooth.

How was project management arranged and how effective was it?

Project management is one of the top key from them

What did you find most impressive about this company?

They are so responsive and because of that they respect any tight deadline.

Are there any areas for improvement?

After 2 years of working with them i did not have any complain or something to improve.

Please describe your company and your position there.

I’m the creative director at Stratta & Associates, a 20-year-old Italian advertising and communication agency. We specialize in industrial and technological products.

For what projects/services did your company hire Web Help Agency?

We hired Web Help Agency to build a website for one of our clients. The site needed to display a full listing of products and be available in four different languages.

What were your goals for this project?

We wanted to meet our client’s needs and show that our quality is better than that of our competitors.

How did you select this vendor?

I started working with Alexander (Founder, Web Help Agency) several years ago, and we’ve collaborated on a variety of different projects. I chose him for this engagement because I appreciate his methods and style of work.

Describe the project in detail.

They developed a Wordpress site for our client.

What was the team composition?

I communicated primarily with Alexander.

Can you share any outcomes from the project that demonstrate progress or success?

At this stage, the client is very satisfied. We plan to launch the website in June.

How effective was the workflow between your team and theirs?

They’re extremely precise and consistent in meeting deadlines. They also schedule their work wisely, leaving room to accommodate changes.

What did you find most impressive about this company?

Alexander and his agency work with the same style and values as me. Rather than just listening to our requests, they actively give advice on how we can achieve the best results. They also provide optimal solutions in terms of reducing costs and maximizing revenue.

Are there any areas for improvement?

I haven’t identified any.