App Dev & UI/UX Design for Senior Care Software Startup
Featured Review- Less than $10,000
- Jan. 2023 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
“The team is professional and dedicated to the project; we feel they’re part of our own team.”
- Other Industry
- 1-10 Employees
- Phone Interview
- Verified
WDI has built a two-part mobile app for a senior care software startup. They’ve designed an interface for users over 65 years old and built an iOS and Android app that focuses on patients and caregivers.
Although the app is still in development, the client is impressed with WDI’s ability to solve problems quickly. The team is knowledgeable and professional; they’ve delivered everything they promised and communicated effectively through emails and Zoom calls. Customers can expect a great experience.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO and founder of SimpliTend, a software startup. We work on applications for Android and iOS to help with our family caregivers.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with WDI?
We needed help with mobile app development. We were looking for someone to do a two-part app: one for the main user and one for the caregiver.
We had a couple of challenges with this application. First, we wanted to do a UX design for the older generation that may have difficulty using devices. The app needed to be designed for people over the age of 65. Since I was in that category myself, and I’d been in the cell phone business for many years, I knew people over 65 weren’t too familiar with cell phones and had trouble using touchscreens as they got older.
SOLUTION
What was the scope of their involvement?
WDI has built the entire application from scratch. I initially came up with the concept and requirements, but they’re handling the development.
The app simplifies the phone’s UX so users don’t get pop-ups or scam calls. Users can receive calls from people in their contacts, and the simplified interface focuses on the patient and people with memory issues. For example, the patient may go for a walk and forget where they are. With the press of a button, they can get directions to get home.
Additionally, the app provides notifications to the caregiver. Our research shows that caregiver’s age group is between 30–70 years old. In most cases, caregivers also have their own job and families, so they don’t have time to spend 24/7 with the parent or patient. However, they want to know their family member’s whereabouts for peace of mind.
For the first project phase, WDI has built the iOS and Android applications; we have no third-party plug-ins. If the first phase launches successfully and we get a lot of subscribers, we have a vision and a roadmap to integrate other third parties to make it easier for the patient and caregiver.
So far, WDI has created the schedule and done the functional design of the complete application. They’re currently in the middle of the UX design.
What is the team composition?
We have a project manager and a functional design engineer. Additionally, we also work with the UI design team on the app’s UX.
How did you come to work with WDI?
Due to my background, I had some contacts in India, so I initially went that route. We worked with a friend in India and tried to hire a couple of companies that could do this work. When we started that activity, we talked to 1–2 companies. However, they felt the application would be too challenging, so they weren’t interested in the project.
Then, I searched on Google and came across Clutch; we used the reviews on the site and the profiles to select four companies. We talked to all of them, and three out of four gave us a proposal for the application timeline, schedule, and cost. After the interview process, we selected WDI to move forward with them.
One of the reasons we chose WDI over the other companies was because the CEO and founder gave us the timeline and pricing. I also felt comfortable with him; he matched my engineering background and was very analytical. Additionally, he was great at explaining their application design and software development process. The quality perspective and steps WDI go through were very familiar to me, and I didn’t get that from the two other companies. Overall, I felt I could trust WDI.
How much have you invested in them?
We’ve paid them $9,000 so far. As part of the schedule, the project has 10 phases; we pay them when they complete the phase.
What is the status of this engagement?
We started working with them in January 2023, and it’s an ongoing partnership.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’re currently in the midst of the design, so we don’t have any metrics at this point. Still, there were 2–3 times while we worked on the concept and the process of the application, patients, and caregivers. While we went through the process and tried to figure out realistically how it’d happen, I felt my concept wouldn’t have worked in some areas. However, WDI’s functional design engineer helped us figure out a workaround. For example, they did a setup of the application for the patient and found a gap in the payment area in the original design.
Overall, WDI’s team took care of the things that kept me awake at night and made them make sense. They quickly came up with solutions and built our trust.
Anytime someone comes up with an application and gets into functional design, some hiccups can’t be anticipated when you talk about the concept. WDI has stayed with us throughout the project, which is helpful because we aren’t in India to answer all the questions. Moreover, the team is knowledgeable about the application and can work with others.
How did WDI perform from a project management standpoint?
So far, WDI has delivered what they promised; we feel good about their project management. Even though there’s a time difference between us, they respond quickly and acknowledge our emails.
We use emails to communicate. If there are any issues, we sometimes have Zoom calls.
What did you find most impressive about them?
First, their engineering team is full of problem-solvers. They always try to solve our problems, and the teammates never complain.
Their other strength is their rapid response. In my career, I’ve worked with many companies based in different countries. Sometimes they give you a good story at the beginning, and once they’re selected, it becomes difficult to communicate with them. However, that isn’t the case with WDI. The team is professional and dedicated to the project; we feel they’re part of our own team. If we have an issue, they respond quickly. We don’t have to wait for our weekly scheduled call.
Are there any areas they could improve?
It’s a bit early to say what they could improve. After the design is complete, we’ll get into the actual coding, so we might be able to give some feedback at that point.
Do you have any advice for potential customers?
Be open and show them what you have so far. Don’t be afraid, even if it’s not complete. Talk to WDI about the concept; one of the things I found to be very helpful was spending a lot of time with the project manager and the functional design manager. I talked to them about our vision, and once the team understood what we were trying to do, they were able to accomplish tasks on their own and come up with solutions.
Overall, I advise anyone to avoid trying to dictate or give WDI the answer. Talk to them about your vision. They’re smart people; they might create things that will surprise you.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
