Waywest Design

BACKGROUND

Please describe your company and your position there.

We are a classic car hire company based in Yorkshire. We give our customers to opportunity to drive a classic cars, this can be for a couple of hours to a whole weekend. Some customers hire for birthday/gift surprises or for events such as weddings, anniversaries, retirements as well as for film and TV.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waywest Design, and what were your goals?

We were let down by our previous web designer, which left us quite panicked as we still had nothing to show of our new business. I did a lot of research to find someone who would be available to build our website quickly and effectively whilst also maintaining good customer service. Our main points of what we wanted for our website was: Unique (within the industry), easy to navigate, easy to understand and great pictures.

Waywest has not only built our website but has also been incredibly helpful with SEO and advice on how we can manage our social media content. They were really enthusiastic about taking on this project and have definitely delivered a beautiful website!

SOLUTION

How did you select this vendor and what were the deciding factors?

I searched online for a new website designer after we were let down by our previous one. After speaking with many different companies, we decided to go with Waywest because we liked their attitude and enthusiasm for the project. We felt like they really listened and understood what we wanted and needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first made contact via a phone call to go through what we wanted for our website. We were open and honest from the start - explaining what happened with our previous web designer - this didn't phase Waywest and from there we scheduled a video call. After the video call, we were sent some documents to fill out so that Waywest could have in writing what we were wanting our website and logo to look like, what to include and what not to include - just so they could get an even better insight into what we wanted.

Once the documents were completed, we arranged another video call to go through in more detail and they started designing logos. They sent over different logos, we picked one and then focussed on getting that one right. Once that was completed they arranged a photographer to come over to take pictures of our cars and once we were pleased with them, we moved on to creating the website on WordPress.

Over the 4 months, we kept having meetings to discuss things, let them know if we needed things changing, updating, adding. They even taught us how we can update the website ourselves. We are now working on SEO and building our brand on social media, Waywest have helped to create templates for instagram and facebook.

How many people from the vendor's team worked with you, and what were their positions?

Jack (Founding Director) was the only one we spoke with and worked with> He then got us in touch with a photographer as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are now focussing on SEO and giving it at least 3 months until we review this. However, since launching at the end of Jan, we have has continuous enquiries about our cars which has lead to bookings in the future.

Describe their project management style, including communication tools and timeliness.

With the time difference between ourselves and the website designer, we had multiple video meetings where we went into detail about what was done, what was yet to be done and if there was anything outstanding that needed completing asap. Waywest were very patient with us, whilst we went back and forth changing or wanting to rearrange parts of the website. We had a launch date at the end of Jan and we were able to stick to this no problem.

What did you find most impressive or unique about this company?

They've given us a website that's professional, informative, and nice to look at. It's very different to others within the industry so this helps us stand out from the crowd. We really liked how enthusiastic they were about our own input and how we wanted things to look.

Are there any areas for improvement or something they could have done differently?

With the time difference between ourselves and the website designer, at times, It was difficult to communicate with each other - but this never effected the creative process of building the website.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and director of claimhub.io, a refund claim services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Waywest Design?

I need someone to help with website development.

SOLUTION

What was the scope of their involvement?

Waywest Design did website development for us on WordPress. We provided them with samples of the existing website and examples of our requirements to improve the platform. Consequently, they put everything together quickly; they added different information, a blog, sign-up functionalities, and a contact page.

What is the team composition?

I only worked with the director.

How did you come to work with Waywest Design?

I found them online and was happy with our initial conversation.

How much have you invested with them?

We spent $1,200 with them.

What is the status of this engagement?

We worked together from October–November 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Those I've shown the website to were impressed with the turnaround time and the quality difference between our previous website and the new one that Waywest Design created.

How did Waywest Design perform from a project management standpoint?

They met deadlines, stayed within budget, and their communication was good. Regarding tools, we used email and WhatsApp.

What did you find most impressive about them?

The quality of their work and their pricepoint were good.

Are there any areas they could improve?

I didn't think they could improve anything — I was happy with everything.

Do you have any advice for potential customers?

I had an idea of how I wanted my website to look and operate. I had all the information to share with them, which made the process a little easier and quicker.

BACKGROUND

Please describe your company and your position there.

We are a puppy yoga experience company named 'The Paw Studio'. I am the founder of The Paw Studio

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waywest Design, and what were your goals?

We were looking for someone to help us with website and logo development.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online and shortlisted Jack due to his amazing range of skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kick-off meeting to discuss objectives, deadlines etc. Jack then sent a mockup of logo designs which we then short-lised and finalised. Work for the website also began.

How many people from the vendor's team worked with you, and what were their positions?

1 person, Jack, founding director of WayWest Designs.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A yet

Describe their project management style, including communication tools and timeliness.

We communicated via Upwork, Whatsapp, and Google meetings primarily.

What did you find most impressive or unique about this company?

Working with Jack from WayWest Design felt like having a genuine partner or a friend who was always acting in the best interests of our business. He ways always just a text message or phone call away and it felt so great to receive so much support. Jack went above and beyond to meet every single one of my business’s needs when it came to custom website and logo development. They considered every little tweak and adjustment I asked for and did it with absolute perfection.

In addition, his knowledge in the area of on-site SEO, readability, and managing domain and hosting tasks was really impressive. Working with Jack was like talking a walk in the park. It was a huge sense of relief knowing that my business was in good professional hands and that website development was one less thing to worry about (considering the hundred other issues new business owners have!).

WayWest Design team- if you are reading this- thank you so much for building my brand from the ground up! You have beautifully executed and designed my entire website with creativity, vision, and an amazing eye for detail. I could not be happier! You will be the only website designers I will work with moving forwards and my #1 recommendation for all new businesses looking for website/logo development.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am a co-founder of an HR firm based in Toronto

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waywest Design, and what were your goals?

We hired Jack to create a website for our HR firm - our goal was to illustrate our companies value and mission to an up to date modern website that reflected our work and services

SOLUTION

How did you select this vendor and what were the deciding factors?

I was referred to Jack through a friend who had done numerous projects with him in the past. After working with multiple vendors, we could not find one who we were satisfied with for this task. Our deciding factors were; flexible, creative and up to date with industry practices. Jack delivered with flying colors on all fronts

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial kick off meeting with myself and Jack. In this session I described to him what I wanted, how i wanted it and the vision we were trying to create. From there, Jack came back with multiple drafts, and we had live interactive sessions on what the website would look like and made live edits.

This project took about a month to complete, and the final session before go-live was reviewing the website in detail going through each page on the website, along with editing all content. Jack was amazing during these sessions, leveraging his expertise in the field, making suggestions but also allowing me to have final input in website content

How many people from the vendor's team worked with you, and what were their positions?

Jack was our main point of contact

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients now have a landing page and website they can go to, to see all the services we offer. Previously, this was not possible. We've seen increased traffic for both clients & customers.

Adding key services we offered on the landing page was a huge bonus for us, and it has helped our business have a face to the personnel we work with

Describe their project management style, including communication tools and timeliness.

We had weekly interactive sessions, where live edits were made. Communication was key in this project, and it was everything I had hoped for. A flexible team to work with, that did not have a problem with timelines and busy schedules. Kudos to WayWest Designs

What did you find most impressive or unique about this company?

The creativity & easy to work with attitude. I could feel the customer first approach, made it easy to work and gave a very comfortable setting

Are there any areas for improvement or something they could have done differently?

There wasn't anything they needed to improve on.

BACKGROUND

Please describe your company and your position there.

Im the owner of a marketing and consulting company in Toronto ON.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waywest Design, and what were your goals?

We hired Waywest design for our website design and creation. Jack, from Waywest is an amazing help and really took our idea to the next level. We wanted a very easy to navigate one page website that embodied our whole vision and company. Jack made that happen with little to no direction as he has a great mind for this!

SOLUTION

How did you select this vendor and what were the deciding factors?

I have worked with Jack in the past for a few smaller projects, he was very helpful and understanding. Choosing Waywest design to help design my own marketing company website was a no-brainer for me.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started off with an intro call to describe the services I would be offering, from there Jack really understood the vision and requested logos and any copywriting I had in mind. Other than that he really took lead and handled the full scope of the work for me.

How many people from the vendor's team worked with you, and what were their positions?

Jack was my main point of contact, and was all I needed to get this job done. If there was other team mates helping, jack made me feel very comfortable in just communicating with him directly.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

very time effective. I was not worried about the timeline for this project as Waywest Design was usually on top of things for us.

Describe their project management style, including communication tools and timeliness.

Communication is key when making someones website or brand identity. Waywest was very good at making me feel like their only customer and staying on top of all needed things.

What did you find most impressive or unique about this company?

The knowledge and skillset

Are there any areas for improvement or something they could have done differently?

Nothing i would have changed at all

BACKGROUND

OPPORTUNITY / CHALLENGE

• Clear design
• Contemporary Site
• Easy to use

SOLUTION

• Good value for cost
• Referred to me

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

BACKGROUND

Please describe your company and position.

I am an executive at Haus of Ecom

Describe what your company does in a single sentence.

Our company provides growth consulting services for e-commerce businesses

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Waywest Design to accomplish?

• Finish our website in less than 2 months
• Build something great. Beautiful. Impressive.
• Full integration with partner software for near real-time update

SOLUTION

How did you find Waywest Design?

• Referral

Why did you select Waywest Design over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me

What was the size of Waywest Design’s team?

• 2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website
• Integration with partner software
• Logo
• Branding assets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The project was built to spec in the ideal timeframe. Not a neverending task with underwhelming results.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Delivered on time. Over communicated which conveyed that the team was fully committed to turning this project around. I'm very impressed

What was your primary form of communication with Waywest Design?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Timeliness. Design eye. Spec. Not just adherence to my vision for the brand, but developing it beyond what imagined. our submission forms work really well on mobile, whereas this form thatI'mtyping into right now is verybroken

Are there any areas for improvement or something Waywest Design could have done differently?

Keep up the great work.

BACKGROUND

Please describe your company and position.

I am an executive at (a/an) eCommerce

Describe what your company does in a single sentence.

Sells T-shirts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Waywest Design to accomplish?

• New website

SOLUTION

How did you find Waywest Design?

• Online Search

Why did you select Waywest Design over others?

• High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Built my website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I got a new website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very timely and responsive.

What was your primary form of communication with Waywest Design?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

I am amazed at how easy the whole process was.

Are there any areas for improvement or something Waywest Design could have done differently?

Nothing that comes to mind.

BACKGROUND

Please describe your company and your position there.

Im director of sales for out Technology based reseller

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waywest Design?

We needed a brand new website to launch our business

SOLUTION

How did you select this vendor and what were the deciding factors?

I can say that WayWest is an excellent choice. The quality of their products or services is top-notch, and they have a strong reputation in the market for producing high-quality offerings. Their pricing is also very reasonable, and they offer a great value for their products or services. In addition, they are very reliable and always deliver on time, which is a crucial factor when working with a vendor.

The vendor also has a wealth of experience in the industry, and they truly understand their market. They have a proven track record of success and are able to provide great insights and recommendations to their clients. Furthermore, their customer service is exceptional. They are always available to address any questions or concerns and are very responsive to their clients' needs.

Overall, I highly recommend waywest to anyone looking for a high-quality product or service, delivered reliably and with excellent customer service. They are a fantastic choice for any business looking to partner with a top-notch vendor.

Describe the project in detail and walk through the stages of the project.

• Planning Stage: The first stage of website development involves planning. Here, the project team, which includes the project manager, web developers, and designers, meets to discuss the project goals, objectives, and requirements. They will define the target audience, user personas, and create a sitemap that outlines the website's structure, content, and features. The team will also discuss the technologies that will be used to develop the website and establish a timeline and budget for the project.
• Design Stage: After the planning stage, the web designers begin working on the website's visual design. They will create a wireframe, which is a low-fidelity layout of the website's pages. The wireframe will help the team to visualize the website's layout, structure, and navigation. Once the wireframe is approved, the designers will create a high-fidelity mockup of the website's pages. The mockup will show the website's colors, typography, images, and other visual elements.
• Testing Stage: Once the website's development is complete, the team moves to the testing stage. Here, the website is thoroughly tested to ensure that it functions correctly and is free of errors. The team will test the website's functionality, performance, security, and compatibility with different web browsers and devices. Any bugs or issues discovered during testing will be fixed by the development team.
• Deployment Stage: The final stage of website development is deployment. Once the website has passed all tests and is ready for release, the team will deploy it to the live server. They will ensure that the website is configured correctly and that all required files and databases have been transferred to the live server. The team will also test the website on the live server to ensure that everything is working as expected.

How many resources from the vendor's team worked with you, and what were their positions?

Jack Project managed and his development team in support

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched a successful business

How effective was the workflow between your team and theirs?

Really well lots of fast moving comms

What did you find most impressive or unique about this company?

Knowledgeable, and they were easy to work with.

Are there any areas for improvement or something they could have done differently?

not really

BACKGROUND

Please describe your company and your position there.

I am the owner of a Staffing Agency in Toronto, Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Waywest Design?

To help develop/design a new website for my business.

SOLUTION

How did you select this vendor and what were the deciding factors?

Waywest Designs was referred to me by a close friend who had previously worked with the company on past initiatives.

Describe the project in detail and walk through the stages of the project.

The task was to design a logo and a website for the company. This began with an initial consultation followed by a work period. There was a first draft review followed by additional work on the updates and changes requested.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with Jack on this project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcome was successful. The website is live and operating well.

How effective was the workflow between your team and theirs?

Email communication was well.

What did you find most impressive or unique about this company?

We liked their hands-on approach and openness to feedback during the design process.

Are there any areas for improvement or something they could have done differently?

Be more reasonable when setting expectations as it relates to time and due dates as well as with providing updates on the status of the work done throughout the process.