VisaLink

BACKGROUND

Please describe your company and position.

I am the project lead of a customer service company.

Describe what your company does in a single sentence.

I work independently in the area of ​​customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VisaLink to accomplish?

• Review and preparation of the summary
• Recommendations
• Keywords

SOLUTION

How did you find VisaLink?

Professional network

Why did you select VisaLink over others?

• High ratings
• Good value for cost

How many teammates from VisaLink were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Final resume

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New approach and perspectives 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time and according to needs

What was your primary form of communication with VisaLink?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with their attention to detail and the quality of their work. 

Are there any areas for improvement or something VisaLink could have done differently?

No