Contact Virtual Freelance Solutions
Get a custom proposaleCommerce Customer Support Operations Partner
Virtual Freelance Solutions is an eCommerce customer support operations partner for Shopify, DTC, subscription, and online retail brands. We help growing brands manage customer support inside their existing tools, including Shopify, Zendesk, Gorgias, Help Scout, Recharge, Klaviyo, Stripe, Google Workspace, and Slack.
Our work goes beyond answering tickets. We help brands build and run the support operation behind the inbox: trained agents, documented SOPs, macros, escalation rules, refund and return workflows, payment dispute and chargeback support, subscription support, supplier and 3PL follow-ups, QA reviews, CSAT tracking, and support reporting.
We are a good fit for founder-led and scaling eCommerce brands that have outgrown ad-hoc virtual assistant support and need a more structured, accountable support setup. We work under each client’s approved policies, brand voice, access permissions, and reporting requirements, so support stays consistent and controlled as the business grows.
Our services cover email support, live chat support, phone support, order inquiries, shipping and tracking issues, returns, refunds, exchanges, cancellations, subscription changes, dispute documentation, supplier follow-ups, and helpdesk process improvement.
VFS is built for brands that want managed customer support operations instead of simple staffing. The goal is to help clients reduce inbox pressure, improve response consistency, create clearer workflows, and gain better visibility into what customers are asking, why issues happen, and where support can improve.
-
Min project size
Undisclosed
-
Hourly rate
< $25 / hr
-
Employees
10 - 49
-
Locations
Quezon City, Philippines
-
Year founded
Founded 2015
1 Locations
- Quezon City , Philippines
Service Lines
No Focus Areas have been added yet…
Industries
- eCommerce
- 100%
Clients
- Small Business (<$10M)
- 100%
Have you worked with Virtual Freelance Solutions?
Share your experience working with Virtual Freelance Solutions on a past project by leaving a review for buyers around the world
Our Story
We’re Virtual Freelance Solutions, a support‑operations partner for Shopify and DTC brands. Our team of trained agents, ops leads and analysts build and run SOP‑driven support systems—QA scorecards, refund/dispute workflows, subscription save flows, supplier/3PL follow‑ups and AI‑assisted macros—so support becomes operational visibility. We deliver rapid ramp, weekly reporting and continuous improvement tied to client ticket, refund and CSAT outcomes.
Locations (1)
Contact Virtual Freelance Solutions
If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Virtual Freelance Solutions.
Get connected to see updates from Virtual Freelance Solutions like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.