Vermaze

BACKGROUND

Please describe your company and your position there.

I am the business director of Rtist creative platform in Malaysia.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vermaze?

We want to revamp our website UIUX for better user experience and with SEO optimization and equipped with new features.

SOLUTION

How did you select this vendor?

We compare few talents by quotation and portfolio. After the interview, we decided to have Vermaze for our project.

Describe the project in detail and walk through the stages of the project.

They conduct research bout our business before kickstart. Then they estimate the timeline for the project. They work out a prototype in Invision which we can directly experience the user flow and comment on the area we wish to amend or improve. Once we approved the UI/UX work Vermaze brief and pass the relevant UIUX asset to the programmer team for the development stage.

How many resources from the vendor's team worked with you, and what were their positions?

Our team works directly with the UIUX designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are really happy with Vermace's work. The project outcome is exactly what we are looking for. Now we proceed to the development stage.

How effective was the workflow between your team and theirs?

The UIUX designer is experienced in their work and very easy to communicate with. We have meetings for updates and feedback through zoom, in person, and via phone. They deliver their work within a timeline.

What did you find most impressive or unique about this company?

The UIUX designer is really experienced and good at what they do. In addition, they have Google SEO knowledge. They are very patient, they listen and understand what we need. When we have a new idea that pops up after UI/UX wireframe is confirmed, they will always identify if the amendment or new idea is important /must have it now or can be later. We learn a lot from them.

Are there any areas for improvement or something they could have done differently?

If they provide platform content service and email notification planning will be great.

BACKGROUND

Please describe your company and your position there.

I am the CTO for E-Insure startup which is based in Kuala Lumpur, Malaysia. We aspire to simplify the process of buying insurance and digitise the experience. The purpose is to capitalise on the Covid-19 pandemic where many left without insurance and was too afraid to see an agent.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vermaze?

Traditionally, insurance is a very pen-paper-centric industry. Buyers have to fill out few pages of questionnaires and read through stacks of policy wordings. The buying experience is only as good as the agent. And the agent may not have the buyer's best interest as they are on commission.

E-insure hopes to reduce the friction above by simplifying the user journey and let the buyer exactly knows what they are buying.

SOLUTION

How did you select Vermaze?

Vermaze's founder Vincent has good experience in designing user journey and experience. He was the lead designer for another startup's services which I personally used on a regular basis. Knowing that he is the lead designer prompted us to hire him to help us with the journey.

Describe the project in detail and walk through the stages of the project.

Vincent is a good facilitator when it comes to understanding our needs and user experience. His workflow as follows: Understand the E-insure's vision, market pain point, all of E-insure's marketing materials including how our CEO chooses the color for the site layout and its meaning. Performed research on existing insurtech companies that sells their product online.

He presented three companies' design flow, share his thought about their design. Knowing that he has some ideas about buying insurance online, we then identify which products that we should focus on. And we have identified Home Insurance is the first product. We explained the manual way of buying this product and he begins to design the journey. He challenged us by asking the need of each field and its meaning. He created mock screens and showed the whole user journey.

We keep iterating the journey until it only requires few steps to complete the purchase. Users now know what to do without being overwhelmed by long forms and insurance words. Each field has an explanation and the user knows why we are asking the questions. Our app development team only start to code when we have signed off the user journey. This saves the team time and effort, as we exactly know the design, layout and process.

In short, there are no un-pleasant surprises as Vincent kept the whole team engaged and informed.

How many resources from the Vermaze team worked with you, and what were their positions?

Vermaze has a dedicated lead designer to work with us. During the presentation, Vincent personally shows the UI/ UX journey to our leadership. We have one weekly meeting to understand the progress.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are very happy with Vermaze. The E-insure website - www.einsure.my is far better than what we had earlier. The site layout is cleaner and direct. There are no more broken processes. The number of users who dropped off from the purchase journey is reduced. We see an uptake of the user query and purchases since we deployed the home insurance product.

We now moved to other products such as medical and travel insurance.

How effective was the workflow between your team and theirs?

Vermaze was calm and patient throughout the workflow. She is willing to challenge us on our justification on the meaning and reason for putting in fields that require the user to fill in. Overall we are happy with Vermaze. As we have to drop many old assumptions and school of thoughts in order to digitise the user buying experience.

What did you find most impressive or unique about this company?

Before Vermaze, our testing is filled with surprises and frustrations. Our old vendor would take months to develop a prototype. When it comes to testing, we have throw out pretty much everything as our old vendor did not understand our needs. With Vermaze, we know exactly what we are getting into with the mock screens.

With the mock screens, the turnaround time went from months to weekly. The backend development work only starts upon sign off. This saves the company development cost.

Are there any areas for improvement or something they could have done differently?

Overall we are happy with our relationship with Vermaze. The understanding of the insurance journey took some time to develop. But it is not their fault as it is never an easy thing to understand. The relationship took time to built, but it was worth it.

BACKGROUND

Please describe your company and position.

I am the Managing Driector of Seamless Business Solutions

Describe what your company does in a single sentence.

Staffing and Recruiting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vermaze to accomplish?

• Website Design
• Transfer Domain

SOLUTION

How did you find Vermaze?

Online Search

Why did you select Vermaze over others?

• Great culture fit
• Other

How many teammates from Vermaze were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Approached Vincent for website designing. I am not a design background student or even blank mind in designing. Started my own business, tried to design the website all by my own, paid expensive amount only for a domain, and trash design of my website. Luckily I met Vincent, he and his team did a very great job in designing my website and make it very user friendly. Kuddos Vermaze!!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although Vincent is not the kind of salesperson who approached me (replying to messages very promptly), all their work was very efficient, and they kept me updated on all the progress. I love this work attitude so much! Besides my requests, Vincent will provide me with his professional recommendations while designing my website. Appreciate it

What was your primary form of communication with Vermaze?

Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their work culture, design expertise, and professionalism.

Are there any areas for improvement or something Vermaze could have done differently?

Everything's good; maybe some communication between clients and his team could improve in syncing. 

BACKGROUND

Please describe your company and position.

 I am the CEO of a design studio

Describe what your company does in a single sentence.

Design studio

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vermaze to accomplish?

• Meet deadline
• Improve quality of work

SOLUTION

How did you find Vermaze?

Referral

Why did you select Vermaze over others?

Referred to me

How many teammates from Vermaze were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Figma Pitch deck
  • copyright trading platform 
  • streaming platform 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed Figma file with the completed user experience design 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, absolutely 

What was your primary form of communication with Vermaze?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Structuring the design files.
• prompt response
• Quality of work and service 
• Great Business sense so I don't have to explain much 
• The way how they report progress is great 

Are there any areas for improvement or something Vermaze could have done differently?

A better content page with URL to click on for finding the related user flow on Figma would be great 

BACKGROUND

Please describe your company and position.

I am the CTO of vimigo

Describe what your company does in a single sentence.

vimigo App is a Performance Rewards System empowering businesses to fairly reward and incentivize employees based on their performance, boosting business and organizational growth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vermaze to accomplish?

• To improve our users' dashboard interfaces and user experience to become more intuitive.
• To simplify complex process and user journey.

SOLUTION

How did you find Vermaze?

Online Search

Why did you select Vermaze over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Company values aligned
• Other

How many teammates from Vermaze were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Prototypes, 
• UIUX Research, 
• UI Designs 
• Employee Performance Dashboards 
• Goal Management screens 
• Rewards & Incentive Management screens
• Gamification elements & experience 
• Leaderboards - and many more ..

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work produced by Vermaze has little to no ambiguity and it is easy to take it to the next step. Vermaze's working approach gives our team clarity during meetings and discussion, helping the designs to have little mistakes when delivered. It makes our agile development process very efficient with little time wastage. Lastly, their work turns to practical use and has also impacted users in a positive ways.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vermaze has always try their best to deliver on time and most importantly the work has always been meeting expectations. Their project management has always been timely and efficient.

What was your primary form of communication with Vermaze?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The unique part about the company is that they are a fully remote company. They have been communicating efficiently throughout our engagement and it really helps saves us a lot of time! The turnaround time of their designs is impressive given that our requirements can get overly complicated due to our product nature.

Are there any areas for improvement or something Vermaze could have done differently?

Not that I can think of now, but keep it up!

BACKGROUND

Please describe your company and position.

I am the Project Manager of a construction material manufacturer.

Describe what your company does in a single sentence.

Building Material Manufacturing Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vermaze to accomplish?

• System UI Design

SOLUTION

How did you find Vermaze?

Other

Why did you select Vermaze over others?

Other

What was the size of Vermaze’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We spell out and share our system feature and expectation. Vermaze to crafting related UX/ UI.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• No of screen/ features crafting
• Duration used

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They try to understand our requirements in detail and craft UX/UI accordingly. They response consider fast and on time. Sometime for some screens or some features which we are actually expecting them to propose/ suggest more attractive/ comprehensive design, but getting just ordinary and common design which did not impress us that much.

What was your primary form of communication with Vermaze?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Friendly and humble. Really try their best in understand our request and points.

Are there any areas for improvement or something Vermaze could have done differently?

To be more dare-devil and creative and design out those UX/ UI when client having limited ideas and planning to leave the design to vermaze. It is OK to be exaggerate or out of the box as it might trigger us to think differently and able to produce a much nicer outcome or brand new UX/ UI design that is impressive and satisfying.

BACKGROUND

Please describe your company and position.

I am the Managing director of Coliseum Fitness

Describe what your company does in a single sentence.

Private boutique gym centre

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Vermaze to accomplish?

• Design a friendly UI

SOLUTION

How did you find Vermaze?

Referral

Why did you select Vermaze over others?

• High ratings
• Good value for cost
• Referred to me

What was the size of Vermaze’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designing dashboard UI in details,together with the flow of operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 9/10

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast and quality response

What was your primary form of communication with Vermaze?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Knowing their roles and knowledge well. They provided various solutions.

Are there any areas for improvement or something Vermaze could have done differently?

So far so good

BACKGROUND

Please describe your company and your position there.

Direct Lending is an online personal lending platform in Malaysia

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Vermaze?

We get Vermaze to develop a new web page for a campaign in short notice and help to track click to our partner page

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Vermaze in prior project and we always enjoy working with Verzame

Describe the project in detail and walk through the stages of the project.

While this is not a very complicated project, we require the page to be up and running in a short period of time. Verzame got what we need and put that together within the time frame

How many resources from the vendor's team worked with you, and what were their positions?

We work mostly with Vincent

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We launched our campaign in a short time frame and manage to provide traffic insights to our partners for this campaign

How effective was the workflow between your team and theirs?

very effective, ongoing and clear communication

What did you find most impressive or unique about this company?

We like their customer-centric focus and find practical solutions for our needs

Are there any areas for improvement or something they could have done differently?

Not any in this case. We look forward to be working with the team again