# Velir Velir Reviews (1), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 3 connections joined Velir's Network [Visit Website](https://www.velir.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/velir) **We Build Measurable Digital Solutions** **We create digital experiences that connect people and elevate brands.** Since 2000, we've lived on the front lines of where tech meets business and have found success through strong teams, close collaboration, and clear communication. We establish long-lasting relationships with our clients that are built on a foundation of mutual trust. Our clients inspire us every day as they impact the world in ways both large and small, locally and globally. Amazing things happen when we can get behind our client's mission and adopt it as our own. ## Company Information - Minimum project size: $100,000+ - Hourly rate: $150 - $199 - Number of employees: 50 - 249 - 1 Locations: - Somerville, MA (Headquarters) - Founded in 2000 - 1 languages: English - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% Web Development - 20% Digital Strategy - 20% UX/UI Design - 20% Web Design ### Focus Areas - Frameworks and CMS: - 100% React - CMS Focus: - 56% Sitecore CMS - 22% Adobe Experience Manager CMS - 22% Drupal CMS ### Industries - 15% Education - 15% Financial services - 10% Government - 10% Medical - 10% Manufacturing - 20% Non-profit - 10% Real estate - 10% eCommerce ### Clients - 50% Midmarket ($10M - $1B) - 50% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **Most Common Project Size**: $50,000 to $199,999 based on 1 review *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Velir Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### Velir Reviews #### Drupal Dev for Trade Association (Featured Review) **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: Velir is developing a trade association’s Drupal website. They’ve picked up where another vendor has left, resolved existing issues, and proceeded to maintain and enhance the platform.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CIO, Investment Company Institute - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 28, 2022 **Feedback Summary**: Velir has successfully taken over the site and dealt with its technical issues, meeting expectations. They’ve been communicative, accommodating, and flexible throughout the partnership. Their thorough approach and can-do attitude are impressive.  ""Velir is very structured and thorough in their approach."" **BACKGROUND** Please describe your company and your position there. I'm the CIO of ICI, a trade association located in DC. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Velir, and what were your goals? We recently went live with a new Drupal website, however the vendor that worked on this ended their relationship after being unable to resolve a number of performance issues, and leaving our site unfinished. We needed a company to come in and pickup where that company left off, and fix the problems that company had left us with. We then wanted to have a long term partner for ongoing enhancement and improvements to the site. **SOLUTION** How did you select this vendor and what were the deciding factors? We conducted a competitive RFP process, evaluating approximately 6 firms that specialized in Drupal. Ultimately we selected Velir based on their experiences in similar situations and they approach for assessing our situation and iterative approach at addressing the issues. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Velir did an initial onboarding assessment, and then started working on key issues. They use Jira as an issue tracking system, which has worked well. Additionally, they employ a very thorough change management and deployment management process. How many people from the vendor's team worked with you, and what were their positions? There were a wide range of positions, depending on the initiative - probably 10-12 people over time. We have a dedicated project manager as well as business analysts. We have seen strong consistency in the technical team in particular, which is very helpful. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? A lot of what we've had to do to date was resolve significant technical issues the prior firm left us with. We are just now getting to more forward thinking initiatives. Describe their project management style, including communication tools and timeliness. Velir uses Jira as their issue and case tracking system. They supplement this with other tools and reports, which are effective. We have a weekly status report meeting, and meet on an ad hoc basis depending on what's needed. What did you find most impressive or unique about this company? Their willingness to come in and pick up where another firm left, knowing it was a mess and risky. They have been very thorough in approach and diligent in keeping us up to date, and constantly moving toward our goals. Are there any areas for improvement or something they could have done differently? Earlier in the project we had some continuity in communication issues, and delays in getting information, but Velir addressed and fixed this proactively. --- #### Drupal Dev for Trade Association **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Aug. 2021 - Ongoing **Project Summary**: Velir is developing a trade association’s Drupal website. They’ve picked up where another vendor has left, resolved existing issues, and proceeded to maintain and enhance the platform.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CIO, Investment Company Institute - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 28, 2022 **Feedback Summary**: Velir has successfully taken over the site and dealt with its technical issues, meeting expectations. They’ve been communicative, accommodating, and flexible throughout the partnership. Their thorough approach and can-do attitude are impressive.  ""Velir is very structured and thorough in their approach."" **BACKGROUND** Please describe your company and your position there. I'm the CIO of ICI, a trade association located in DC. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Velir, and what were your goals? We recently went live with a new Drupal website, however the vendor that worked on this ended their relationship after being unable to resolve a number of performance issues, and leaving our site unfinished. We needed a company to come in and pickup where that company left off, and fix the problems that company had left us with. We then wanted to have a long term partner for ongoing enhancement and improvements to the site. **SOLUTION** How did you select this vendor and what were the deciding factors? We conducted a competitive RFP process, evaluating approximately 6 firms that specialized in Drupal. Ultimately we selected Velir based on their experiences in similar situations and they approach for assessing our situation and iterative approach at addressing the issues. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. Velir did an initial onboarding assessment, and then started working on key issues. They use Jira as an issue tracking system, which has worked well. Additionally, they employ a very thorough change management and deployment management process. How many people from the vendor's team worked with you, and what were their positions? There were a wide range of positions, depending on the initiative - probably 10-12 people over time. We have a dedicated project manager as well as business analysts. We have seen strong consistency in the technical team in particular, which is very helpful. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? A lot of what we've had to do to date was resolve significant technical issues the prior firm left us with. We are just now getting to more forward thinking initiatives. Describe their project management style, including communication tools and timeliness. Velir uses Jira as their issue and case tracking system. They supplement this with other tools and reports, which are effective. We have a weekly status report meeting, and meet on an ad hoc basis depending on what's needed. What did you find most impressive or unique about this company? Their willingness to come in and pick up where another firm left, knowing it was a mess and risky. They have been very thorough in approach and diligent in keeping us up to date, and constantly moving toward our goals. Are there any areas for improvement or something they could have done differently? Earlier in the project we had some continuity in communication issues, and delays in getting information, but Velir addressed and fixed this proactively. --- ## Portfolio & Awards ### MoS | Engaging Audiences Through an Online Exhibit The Museum of Science, Boston is a beloved local institution that engages nearly five million people per year in its physical space at Science Park and in museums around the world, in classrooms, and online. But like many other educational and cultural institutions, it faced challenges connecting with its audiences in physical spaces due to the COVID-19 pandemic. So, to reach audiences near and far, the Museum asked Velir to create an interactive, virtual home for its Project Vaccine exhibit. Challenge Project Vaccine is a timely exhibit that showcases the science and people behind vaccine development. It was conceived as a physical exhibit with a minimal digital footprint. However, given the persistence of COVID-19, attracting visitors to the museum was challenging. Also, the science and information surrounding specific COVID-19 vaccines rapidly changed as new information emerged about the virus. Since the Museum’s existing website lacked the flexibility to make extensive content updates, this made it difficult to keep online content about Project Vaccine up-to-date.   Solution Through our collaboration with the Museum, we built a microsite within the Museum’s current framework that extends the Project Vaccine exhibit into the digital space and engages online audiences. The site also empowers internal content authors to update content in both English and Spanish and serves as a proof of concept that can be leveraged for future online exhibits. ### ABA | Creating a Streamlined Ecommerce Solution To provide member benefits, ABA relied on multiple Ecommerce engines and shopping carts to handle payments for its training, educational programs, professional certifications, events, and conferences. This created an unnecessarily complex and inconsistent member experience. To build a more cohesive experience for members, ABA tasked Velir with combining shopping carts into a single Ecommerce solution. ABA requested a solution powered by Nimble AMS, which would also house member data as their new business system of record. ABA’s challenges included: Modernizing their Ecommerce solution Combining shopping carts into a single commerce solution powered by Nimble AMS Integrating Sitecore with Nimble AMS and other systems like their single sign on (SSO) provider, learning management system, email marketing system, and campaign software Delivering all products, product details, pricing information, and user account information successfully Results:       A refactored login and registration process for user accounts that stores user information in Nimble AMS ·      The ability for members to select from multiple user profiles ·      A refreshed and unified shopping cart, a functional shopping cart icon, and a new pricing component that shows member/non-member pricing as well as any relevant savings ·      A flexible product data template that allows ABA to better manage products available in Nimble AMS and other systems ·      Updates to existing data templates that allow ABA to better manage their content types, including products, while also simplifying their future content type and product creation ·      An efficient way to update product information across all systems so product inventory and information are up-to-date   ### johnnie-O | Unlocking 360-Degree Customer Data Like other Ecommerce retailers, johnnie-O was challenged by the number of tools it needed for its marketing operations. While its Ecommerce, email, SMS, analytics, and A/B testing platforms were best-in-class, these tools weren’t integrated so customer data could flow seamlessly between them. Product and order data were also trapped in an on-premises enterprise resource planning (ERP) system, unable to blend with user interaction data and analytics reports. This led to fragmented user metrics since each tool could provide only a narrow look at user behavior and needs. Johnnie-O's management knew that to reach their revenue targets, they would need to become more data-driven in their thinking and their decision making. As a result, they engaged Velir to help them build a customer data warehouse that would produce a 360-degree view of their customers. johnnie-O’s challenges included: Freeing valuable customer data trapped in silos Gaining visibility into important customer metrics such as lifetime-value (LTV), time to rebuy, and return rate Filling huge gaps in attribution modeling with no visibility into the impact of direct mail and SMS marketing     Results: An accurate calculation of customer lifetime value (LTV) and average order value (AOV) for the first time Increased email open and click-through rates due to personalized emails A better understanding of customer purchases including a breakdown of which products yield faster second purchases     ### Harvard Library | Establishing a Culture of Use The digital landscape has changed users’ expectations of their libraries. People want to find the same delight and intrigue digitally that they once found, physically exploring shelves. After building a series of digital properties with different people through separate projects, Harvard Library felt it needed to inspire delight and intrigue again by unifying its web presence and creating a seamless experience for users where they could smoothly move between platforms.   This project addressed one of the Harvard Library’s primary goals for its website, library.harvard.edu, which was to promote a culture of use, by providing resources to technologically-savvy students and researchers.  Velir used Agile methodology from design through UX, front-end, and back-end development along with insights from workshops about High-Performance teams and the Stanford Design Feedback process to create a state-of-the-art, modern, comprehensive library experience for students, faculty, and researchers at Harvard, as well as the larger community.  Results   A more robust search experience powered by Solr (which includes results from Hollis+)  The Space Finder tool to find study spaces based on a wide variety of criteria  An audience-driven information architecture Brand messaging expressed throughout the site Featured Platforms CMS: Drupal 8 Search: Solr Acquia Cloud ReactJS + JSON:API ### NAHB | Constructing Intuitive Member Experiences Our overall approach was to surface content effectively by enhancing information architecture (IA), navigation, and search. To streamline NAHB’s complex IA, we centralized the industry news and insights sections of the site.  Results Enhanced Coveo search functionality that helps members find valuable content A cohesive Ecommerce site using Sitecore Commerce An effective beta test that informed key updates for the full site's launch A member-centric website and more intuitive, streamlined member experience   Featured Platforms Search: Coveo CMS: Sitecore, Sitecore Commerce, Sitecore Experience Editor BEM (Block Element Modifier) AMS: Aptify Video: Brightcove ### ULI | Building Scalable Search and Browsing ULI had long heard from its members that there was a need for better access to knowledge and content generated across the global organization, so they approached Velir to build on successes from their prototype Knowledge Finder. The all-new platform aimed to harvest content from across ULI and deliver a powerful, predictive search engine powered by AI and machine learning to help members find the most relevant industry knowledge from thousands of resources and thought leadership pieces.   Velir's approach from strategy to development aimed to make content both accessible and easily managed. ULI's Knowledge Finder has a refined and organized taxonomy to create a more effective navigation and search experience authoring experience within Sitecore.  Solution   Accessible content in a centralized hub that prioritizes member expectations A seamless content authoring experience for contributors A performance measurement plan that supports continued learning and future optimizations Knowledge.uli.org has a refined and organized taxonomy to create a more effective navigation and search experience authoring experience within Sitecore. Through an integration with NetFORUM, ULI’s AMS, content can be authored once and published in multiple places, ultimately eliminating some unnecessary effort and process inefficiencies for staff/contributors. Multi-lingual capabilities enabled to launch a Japanese version of the site, with many other languages to follow. Grouped, created, and surfaced content categories such as reports, events, books, videos, webinars, case studies, and reading lists Artificial intelligence and machine-learning powered by Coveo, with contextually intuitive search features like pre-filtered listing pages that empower users to find applicable content quickly Platforms CMS: Sitecore Search: Coveo AMS: NetFORUM Analytics: Google Analytics, Sitecore Analytics Marketing: Sitecore EXM Learn more here: https://www.velir.com/portfolio/associations/urban-land-institute ### Institute Food Technologists | Modernizing Members IFT sought Velir’s guidance in redesigning their site to better empower members to discover valuable content. We modernized the experience by streamlining the navigation and information architecture to echo the brand’s innovative roots. We modernized the experience by streamlining the navigation and information architecture to echo the brand’s innovative roots. In auditing the original site, we saw an opportunity to reconstruct a cluttered IA that was categorized by business unit.  Results Re-prioritized IA by audience type and behavior (moving away from categorizing by business unit) Successfully created an audience-focused navigation structure that allows users to take various paths, complete specific tasks meaningful to them, and deliver clear pathways to key conversions, such as sign-ups and subscriptions.  Established a mindful content-gating strategy, allowing users to preview a fixed number of articles before purchasing a subscription Featured Solutions CMS: Sitecore Learn More Here: https://www.velir.com/portfolio/associations/institute-food-technologists   ### TruStage | Building Customer-Focused Insurance Exp CUNA Mutual Group challenged us to improve and modernize its TruStage® digital experience to reach mobile-focused customers more effectively by merging two sites (trustage.com and service.trustage.com). Combining the sites would allow customers to learn about insurance, apply for it, and self-service their accounts all in one place. Merging these sites offered the opportunity to increase quote sale conversions, to allow personalized quote experiences by demographic data, and to improve the business logic that helps customers service their accounts. Account service functionality involved enabling credit card payments, making guest payments, updating personal information, and updating beneficiaries. It also involved handling complicated factors like addressing late payments or changes in payment and policy dates. To do all this required enabling complex personalization to cater to customer experiences based on their unique interactions and history with TruStage® from quotes to active policies. Creating a site that’s accessible to a wide range of audiences was also critical to CUNA Mutual Group, so the final challenge for this project was to make sure all our development work passed multi-level quality assurance tests and certifications to meet WCAG 2.1 Level AA Accessibility compliance.   Results: 60% user growth in 2020 vs. 2019 20% additional user growth predicted (based on Q1 2021 data) for 2021 More than 40% increase in guest pay completions due to improved user experience and processing Improvements in all key sales metrics including quote opportunities, the quote completion rate, and the rate at which users moved into the insurance application process  Accessibility scores in the 90% range or higher based on third party audits for sales/service sites Increased throughput with payments verified at a much higher rate post launch vs. pre-launch Increased volume of sales that turned into service visits A Communicator Award for Distinction in Financial Services Websites  ### Drexel.edu | Forming a Focused Content Strategy Changing audiences' digital perceptions of a large urban research university.   Drexel’s challenges included: Updating its website with the look and feel of a large urban research university Filling critical gaps in content about costs, deadlines, and differentiators of the Drexel experience Surfacing compelling news and student stories on the site Managing content effectively and promoting it across sites under Drexel.edu Our approach included: Auditing Drexel.edu’s page templates, components, custom functionality, and integrations Designing four templates to cover a variety of Drexel content needs Crafting a page-level content strategy and hierarchy for the new site Developing four pillars to build content strategy, content hierarchy, and designs around Providing Drexel’s developers with the strategy, designs, and technical assistance to bring the new site to life themselves   Results: A solid foundation for design and development based on deep Discover and Envision phases Four template families based on our user-centered atomic design approach A responsive front-end prototype framework in PatternLab for Drexel IT to use as a model A modern-looking website that reflects an urban research-focused university Robust content that clearly addresses Drexel costs, deadlines, and differentiators Streamlined content and navigation based on how users think and search Prominent student and alumni success stories that capture the value of a Drexel education ### Industry Recognitions - 2022 Silver Davey Award for Drexel.edu - Velir Wins Two 2022 Sitecore Partner Awards - 2022 Communicator Awards - 2 Awards of Excellence - 2022 Gold & Platinum Hermes Creative Awards - Velir Wins Three 2022 AVA Digital Awards - 2022 Gold Anthem Award for Accountable Now - Velir Honored by Acquia - Velir Wins 7 Sitecore MVP 2021 Awards - Two 2021 Communicator Awards - Accountable Now Design Wins Social Responsibility - Velir Wins 7 Sitecore MVP 2022 Awards ## Key Clients - johnnie-O ## Packages ## Locations (1) ### Somerville, MA (Headquarters) - 212 Elm Street - Somerville, MA 02144 - United States - 101 - 150 employees - Phone: +1617-491-6900 ## Connections - Shalaka Teli (Gadre Infotech Pvt. Ltd.) ## Contact Velir [Send a message](https://clutch.co/profile/velir) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/velir/) - [Facebook](https://www.facebook.com/VelirInc) - [X](https://twitter.com/velir) - [Instagram](https://www.instagram.com/velirstudios/)