UXDLAB Software

BACKGROUND

Please describe your company and your position there.

Our company is the leading hospitality technology company in the Philippines. Our suite of products includes D2G-Tv which is our hotel iptv solution and D2G-Ci which is our hotel contactless check-in solution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UXDLAB Software, and what were your goals?

To provide a video on demand system which relies solely on the Local Area Network, and is branded to each property. The VOD System should be part of the android app and allow users to stream free and paid movies in their rooms.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had several calls and meeting with Sudesh and Neha both did a great job of talking the talk, and we fully believed they were capable. During the sales process they were incredibly responsive and quick to answer any questions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Project Objective: To provide a video on demand system which relies solely on the Local Area Network, and is branded to each property. The VOD System should be part of the android app and allow users to stream free and paid movies in their rooms.

Backend

• Videos should stream using h.265, when not possible use h.264.
• Ability for the hotel to upload and name videos as well as provide a description and rating for each uploaded video.
• Hotels should be able to provide a placeholder image for each video.
• Hotels should have the ability to set a price, or free for each movie.
• Some form of counter to know how many times each video has been viewed.
• User generated taxonomy for movies. I.e. horror, sci-fi, which can be created or can be selected from a dropdown.
• Guests can request blocking of VOD content based on movie rating.

Frontend

• App screen to be branded per hotel location. (both hotels are super picky about branding so we may need to submit screens for approval.)
• Front-end search functionality.
• Standard pause, play, stop, fast forward rewind functionality within the player.
• Clear pricing information
• Double confirmation for pay movies.

Technical Requirements

• Movie startup times must be under three seconds / minimum latency
• Once a guest has paid for a movie that movie remains available to them for the duration of their stay.
• Support H.264/H.265 /AAC /MP3/
• Any new app screens must be approved by the respective hotel design/marketing departments.

Out of Scope

• Any issues relating to network functionality within the hotel, these issues fall under the purview of the hotel IT department.

Challenges

• How to properly serve the media.
• What types of files to allow?
• Do we transcode using ffmpeg?

Project Plan: We will be breaking development into two sprints.

Sprint 1 Overview: The goal is to run a local streaming service without other backend functionalities simply allowing the new app frontend for VOD to stream video without the additional backend functionality.

Backend

• Videos should stream using h.265, when not possible use h.264.
• Ability for the hotel to upload and name videos as well as provide a description and rating for each uploaded video.
• Hotels should be able to provide a placeholder image for each video.
• User generated taxonomy for movies. I.e. horror, sci-fi, which can be created or can be selected from a dropdown.

Frontend

• App screen to be branded per hotel location.
• Front-end search functionality.
• Standard pause, play, stop, fast forward rewind functionality within the player.

Sprint 2 Backend:

• Some form of counter to know how many times each video has been viewed.
• Guests can request blocking of VOD content based on movie rating.
• In the event a paid movie is ordered it is added to the guest’s bill.

Frontend

• Clear pricing information, how much the movie costs, and whether it's free or not.
• Double confirmation for pay movies.

How many resources from the vendor's team worked with you, and what were their positions?

It was at times impossible to know who was who. We had a project manager named Gurniya, who we only one time heard from and the rest of the time it was Neha. Sudesh acts as the Chiief Technical Officer but struggled to even configure Apache or configure a database. During the 90+ days of the 21 day project they must have assigned over a dozen developers to our project but developers kept on leaving.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were never able to achieve a single working delivery. At one point they delivered the dashboard non-working and I was able to patch it together. They kept sending APK's that didn't work at all. It got to the point we stopped telling our client about deliveries because they never worked. They were completely unable to configure apache, unable to work with MySQL, and had zero experience working with ubuntu server.

Describe their project management style, including communication tools and timeliness.

They had no project management style. Meetings with the major stakeholders were regularliy skipped, they used Rock for project management and they had a zero percent timeliness score. Communication only happned if we got really really mad and had to be really really mad for a few days.

What did you find most impressive or unique about this company?

If the success metrics were based on their aptitude as salespeople, the project would have been a success.

Are there any areas for improvement or something they could have done differently?

Their sales people are also their project managers, and have no skill at being project managers. They lack any unified communication strategy, they don't give updates, and their delliveries didn't ever work. Also, they contacted the client we were doing the work for and disparaged us to that client and even tried to sell our client our source code.

BACKGROUND

Please describe your company and position.

I am the Owner of RockSaltPrints

Describe what your company does in a single sentence.

RockSalt Prints specializes in creating high-quality, custom-designed prints and personalized wall art to elevate any space, catering to both individual and corporate needs across the UAE.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXDLAB Software to accomplish?

• Website development
• Application development
• Digital marketing

SOLUTION

How did you find UXDLAB Software?

• Online Search
• Referral

Why did you select UXDLAB Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from UXDLAB Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with UXDLAB for a range of ongoing IT services, including app development, web development, and digital marketing. 
The scope of work involved:

App Development:
They developed a mobile application to enhance our customer engagement and streamline our services. The app focused on providing a smooth user experience, with essential features for our business operations.
Web Development:
They worked on improving our website, focusing on design, functionality, and user experience. The updated site is now more responsive, user-friendly, and aligned with our business goals.
Digital Marketing:
They provided digital marketing services aimed at increasing our online visibility. This included strategies to improve search engine rankings, social media presence, and overall customer engagement.
Through their ongoing support and expertise, UXDLAB has played a crucial role in strengthening RockSaltPrints' digital infrastructure and marketing efforts, contributing to our continued growth and success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Increased Online Traffic:
   Our website and mobile app saw a significant increase in traffic, with web visits growing by 40% and mobile app downloads increasing by 35% within the first six months of launch.
2. Improved User Engagement:
   The enhanced website and app features led to a 30% increase in user engagement, reflected in longer session durations, higher page views, and a 25% increase in repeat visits.
3. Higher Conversion Rates:
   The optimized user interface and targeted digital marketing efforts resulted in a 20% increase in conversion rates, with more visitors completing purchases and signing up for services.
4. Enhanced Brand Visibility:
   Our digital marketing campaigns improved our search engine rankings, leading to a 50% increase in organic search traffic and a stronger social media presence, with follower growth across all platforms.
5. Revenue Growth:
   The combined impact of the improved digital platforms and marketing strategies contributed to a 15% increase in overall revenue, showcasing the success of the project in driving business growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UXDLAB's project management was highly organized and responsive throughout our engagement. They demonstrated a strong commitment to delivering all items on time, adhering to the project schedule without compromising on quality. Regular updates and clear communication kept us informed at every stage of development, ensuring that our expectations were met consistently.
When it came to responding to our needs, UXDLAB was extremely attentive and adaptable. They quickly addressed any concerns or changes we requested, often going above and beyond to ensure our satisfaction. Their proactive approach and willingness to collaborate made the entire process smooth and efficient, contributing significantly to the project's success.

What was your primary form of communication with UXDLAB Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about UXDLAB was their deep understanding of our business needs and their ability to translate that into practical, high-quality solutions. Their technical expertise was evident, but their customer-centric approach truly impressed us. They consistently tailored their services to align with our goals, providing innovative ideas and solutions that added real value to our project. Additionally, their proactive communication and unwavering commitment to our success made them a truly exceptional partner.

Are there any areas for improvement or something UXDLAB Software could have done differently?

Our experience with UXDLAB was highly satisfactory. Everything was handled seamlessly, and their project management and delivery approach exceeded our expectations. We found their responsiveness and ability to meet our needs particularly impressive, and we encountered no significant issues. Overall, their performance was excellent and contributed significantly to the success of our project.

We look forward to the opportunity to work with them again in the future.

BACKGROUND

Please describe your company and position.

I am the Owner and operator of EVWN

Describe what your company does in a single sentence.

Wireless Networks System Integration 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXDLAB Software to accomplish?

• Needed content from r my website

SOLUTION

How did you find UXDLAB Software?

Email

Why did you select UXDLAB Software over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

UXDLAB provided content for my new business vertical 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Definitely made progress for my website designers to upload new content

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes  absolutely. They delivered all the items on time.

What was your primary form of communication with UXDLAB Software?

Email or Messaging App

What did you find most impressive or unique about this company?

Quick response time from my POC at UXD LAB

Are there any areas for improvement or something UXDLAB Software could have done differently?

None that I can think of at this time 

BACKGROUND

Please describe your company and position.

I am the owner of Richmondshire community bicycle services CIC

Describe what your company does in a single sentence.

To take in unwanted bicycles or bicycle parts and make them available to members of the community who have little spare money to buy a new bicycle for themselves or their family 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXDLAB Software to accomplish?

• Design a website to a specification
• Keep to under $100

SOLUTION

How did you find UXDLAB Software?

email

Why did you select UXDLAB Software over others?

random

Describe the scope of work in detail. Please include a summary of key deliverables.

Website

Landing page:

• Brief description of business model
• List of services offered
• Make a donation
• Contact details

Bikes in Stock page:

• Picture
• Style
• Wheel size
• Frame size
• Number of gears i.e. 3*7
• Condition
• Request a bike

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

finished site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Good communication in a whatsapp group, timely, flexible and supportive of my needs and changes

What was your primary form of communication with UXDLAB Software?

Email or Messaging App

What did you find most impressive or unique about this company?

We appreciated their can-do attitude

Are there any areas for improvement or something UXDLAB Software could have done differently?

Kept under the $100 limit, exceeded by $6

BACKGROUND

Please describe your company and position.

I am the CEO of SuperService LLC

Describe what your company does in a single sentence.

Allows customers to receive multiple estimates from contractors without the hassle of multiple phone calls or appointments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXDLAB Software to accomplish?

• Create web App
• Assist with marketing

SOLUTION

How did you find UXDLAB Software?

Online Search

Why did you select UXDLAB Software over others?

• Pricing fit our budget
• Good value for cost

How many teammates from UXDLAB Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Completely designed WebApp; including the integration of a database, Google maps, and payment methods.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly updates of progress completed and final product delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Murphy's Law- Anything that can go wrong will. Therefore nothing is ever done on time or under budget. They finished within a reasonable level of tolerance, some don't even try.

What was your primary form of communication with UXDLAB Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The overall rapid development and completion of the project. This team was very quick to resolve issues of our product.

Are there any areas for improvement or something UXDLAB Software could have done differently?

When you work with the best, it's impossible to find flaws.

BACKGROUND

Please describe your company and position.

I am the Director of Atula Solutions

Describe what your company does in a single sentence.

We are early childhood education providers in Australia

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXDLAB Software to accomplish?

• Develop an application to assist with children learning assessments

SOLUTION

How did you find UXDLAB Software?

• Online Search
• Referral

Why did you select UXDLAB Software over others?

• Pricing fit our budget
• Company values aligned

How many teammates from UXDLAB Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The software developer created a small AWS serverless app for a childcare assessment application. They began by gathering requirements and designing the app's architecture using various AWS services. Next, they set up their development environment and started developing the backend using serverless functions with AWS Lambda. They designed and developed the necessary database components, ensuring efficient data access.

For the frontend, they built a user interface using web technologies and implemented client-side functionality with frameworks like React or Angular. The developer integrated different app components, conducted testing to validate functionality, and established a deployment pipeline using CI/CD practices. They also implemented monitoring and error handling mechanisms, using AWS CloudWatch to track performance and troubleshoot issues.

Security measures were taken, such as implementing access control with AWS IAM, data encryption, and authentication/authorization mechanisms. The app was designed to be scalable to handle increased user traffic. Throughout the development process, the developer followed software engineering principles to ensure code modularity, reusability, and maintainability.

They provided ongoing maintenance and support, addressing bug fixes, performance optimizations, and feature enhancements. Overall, their work involved designing, developing, deploying, and maintaining the childcare assessment application using AWS serverless technologies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Rating: 5/5 UXD Lab, the company that developed the web application for the childcare assessment, has demonstrated exceptional skills and expertise in delivering a high-quality product. Throughout the project, they showcased a strong focus on user experience and effectively implemented the desired functionalities. The measurable outcomes from the project highlight the progress and success achieved:

• User Satisfaction: Through user feedback and surveys, the web application developed by UXD Lab received positive ratings and testimonials from users. The intuitive user interface and smooth interaction flow contributed to an excellent user experience, leading to high user satisfaction.
• Increased Efficiency: The childcare assessment application streamlined the assessment process, reducing manual effort and saving time for childcare professionals. The automated features and well-designed user interface facilitated seamless data entry, retrieval, and reporting, resulting in increased efficiency and productivity.
• Scalability: UXD Lab's implementation of serverless architecture using AWS services allowed the application to handle growing user demands and traffic. The application scaled smoothly, accommodating an expanding user base without compromising performance or user experience.
• Cost Optimization: By leveraging AWS serverless technologies, UXD Lab achieved cost optimization for the web application. The efficient utilization of AWS resources, such as serverless functions and pay-as-you-go pricing, minimized infrastructure costs, ensuring a cost-effective solution for the client.
• Error Reduction: The monitoring and error handling mechanisms implemented by UXD Lab resulted in a significant reduction in application errors and exceptions. The proactive monitoring using AWS CloudWatch enabled prompt detection and resolution of issues, ensuring a stable and reliable user experience.
• Seamless Deployment: UXD Lab's implementation of CI/CD practices ensured seamless deployment and continuous delivery of updates and enhancements. The deployment pipeline allowed for frequent releases, quick bug fixes, and efficient feature rollouts, minimizing downtime and providing a smooth user experience.

Overall, UXD Lab's work on the web application for childcare assessment demonstrated remarkable progress and success. Their focus on user experience, efficiency, scalability, cost optimization, error reduction, and seamless deployment resulted in measurable outcomes that positively impacted the client and end-users. The company's commitment to delivering a high-quality product warrants a rating of 5 out of 5.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UXD Lab has demonstrated exceptional project management skills throughout our collaboration. Their approach to project management was highly effective, ensuring timely delivery of all project items. The team consistently responded to our needs with utmost professionalism and efficiency, addressing our concerns promptly and providing regular updates.

Their agile methodologies fostered a collaborative environment, allowing for seamless adaptation to evolving requirements. With their clear communication, proactive issue resolution, and meticulous risk management, UXD Lab deserves a well-earned five-star rating for their outstanding project management approach.

What was your primary form of communication with UXDLAB Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with the team members at UXD Lab has been an exceptional experience. Their flexibility and understanding of our needs were truly remarkable. They consistently went above and beyond to accommodate any changes, ensuring that our vision was fully realized. Communication with the team was excellent, with prompt and clear responses throughout the project.

Most importantly, they delivered on time, meeting all project milestones and deadlines without compromise. Their commitment to flexibility, understanding, communication, and timely delivery is commendable, and they truly deserve a five-star rating for their outstanding work.

Are there any areas for improvement or something UXDLAB Software could have done differently?

NA