UXBOX

BACKGROUND

Introduce your business and what you do there.

I’m the director of a business services company that implements and supports ERP systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UXBOX to accomplish for your business?

We’ve partnered with UXBOX to handle the complete UX/UI strategy, workflow design, and frontend optimization for a critical suite of ERP modules. Developed for our client, a prominent destination management company, the project requires a unified digital ecosystem for a diverse network of field agents, including drivers, customer service representatives (CSRs), and tour guides, paired with an advanced dashboard for management.

SOLUTION

What was the scope of their involvement?

UXBOX has transformed complex, multi-layered enterprise logic into simple digital interfaces tailored to different operational environments, whether a driver on the road, a guide managing an active tour, or a CSR handling high-volume logistics. The team has managed the entire design lifecycle with exceptional precision, delivering:In addition to design, UXBOX has also handled frontend development.

What is the team composition?

We’ve worked with 2–5 teammates from UXBOX.

How did you come to work with UXBOX?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in March 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

UXBOX’s work has resulted in field efficiency and data accuracy, including a reduction in operational errors. Their clean, high-contrast interfaces optimized for fast-paced field environments have slashed data-entry mistakes made by field agents. The team has also achieved 40% fewer screen taps, as core workflows, such as logging trip status and modifying pick sequences, have been condensed into significantly fewer interactions based on guest readiness or route status.Moreover, UXBOX’s work has resulted in rapid user adoption and onboarding. Their role-specific UX patterns have made the individual modules highly intuitive, cutting employee software training time by half. The seamless onboarding design has resulted in instant, high-rate daily active use across all contractor and agent segments upon launch.In addition, the team has improved management visibility and communication, resulting in 50% fewer manual follow-ups. Their centralized, real-time data visualization dashboards have provided management with instant operational visibility, cutting coordination phone calls to field agents by half. The dashboards have also eliminated reporting bottlenecks, as automated data modules have allowed management to instantly identify fleet bottlenecks and track real-time utilization rates.Finally, UXBOX has delivered technical development gains, including 25% faster feature deployment. Their robust, reusable UI design system and component library have accelerated our frontend engineering for subsequent feature plug-ins. The team has also achieved 100% brand governance, as every interface has passed strict enterprise compliance, matching the client's corporate branding guidelines from day one.We’ve tracked several key metrics to measure the impact of the redesign, focusing primarily on operational communication friction:

How did UXBOX perform from a project management standpoint?

UXBOX’s team is highly professional, communicative, and reliable. They consistently deliver their work on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

What stands out most about working with UXBOX is their strong emphasis on user psychology and their ability to translate complex, messy backend workflows into clean digital tools. Our client has been really impressed with the specific modules and the overall level of work delivered. UXBOX hasn’t just made the interface look visually appealing; they’ve approached the design from an architectural perspective.

Are there any areas they could improve?

Given that our client has been highly impressed with the delivered modules and overall quality of work, there have been no major deficiencies in UXBOX’s performance.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of UFO English, an online English course provider for professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Uxbox?

We needed help setting up our website with multi-language management. We also wanted to ensure we had good SEO, a conversion-optimized layout, and a well-designed, user-friendly website.

SOLUTION

What was the scope of their involvement?

Uxbox designed and developed our website. They created the entire website, conducted a UX review, optimized the conversion rate, managed the translation, and made general improvements.

What is the team composition?

We worked with 2–5 teammates from Uxbox.

How did you come to work with Uxbox?

We found them through a long-term connection. We chose them over other options because they had high ratings, were close to our geographic location, had pricing that fit our budget, and had a great culture fit.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from November 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uxbox delivered a website with good SEO that improved client satisfaction and had a professional look. We also saw more views on our social channels and more leads to our website.

How did Uxbox perform from a project management standpoint?

They worked professionally and always delivered the work on time. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed by their efficiency and professionalism.

Are there any areas they could improve?

There was nothing they could improve on — they did the best work.