Urtasker

BACKGROUND

Please describe your company and position.

 I am the Marketing Manager of a manufacturing company 

Describe what your company does in a single sentence.

We're a Master Distributor for DOW, DuPont, DOWSIL™, DOWFROST™, FROTH-PAK™, GREAT STUFF™, Lucas Oil, LENTEK™, and more—delivering industry-leading products from trusted brands customers know and rely on.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Urtasker to accomplish?

• Improve the sales of our current Amazon products
• Sell more products on Amazon

SOLUTION

How did you find Urtasker?

Referral

Why did you select Urtasker over others?

Referred to me

How many teammates from Urtasker were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Top Sellers for Each Product Category – Full Competitor Profile Assigned Account Manager Data Dive – Keywords and Listing Analysis Full Keyword Research for SEO and PPC  Current Listing Analysis – Images, Content, A+ Back End and Alt Competitor Image Analysis and Recommendations Product USP & Branding Recommendations for Images Product Pricing Strategy – Launch and Target Price Scheduling Product Pinion Poll – Identify Consumer Concerns – Live Recording of Consumer Sessions on Product Listings 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We do not have any yet.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, items were delivered on time, and they have responded to any needs quickly.

What was your primary form of communication with Urtasker?

Virtual Meeting

What did you find most impressive or unique about this company?

We are still working with them to get our product listing up and running and in good shape, but so far, they have been very knowledgeable and have quickly helped resolve any issues we have had with Amazon.

It has been good, and the only reason I am giving a four-star rating is due to the fact that our listings are still being finalized and we haven't added A+ content yet or any PPC. Also, due to turnover we have worked with three different people during our time with them.

Are there any areas for improvement or something Urtasker could have done differently?

We have gone through three different account management representatives since February.

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

Urtasker achieved a 40% reduction in advertising costs and a significant improvement in sales just two weeks after taking charge of account management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Urtasker to accomplish?

• Improve PPC sales
• Optimize listing and keep it up to date
• Create more professional listing images, A+ and Storefront

SOLUTION

How did you find Urtasker?

Clutch Site

Why did you select Urtasker over others?

High ratings, Pricing first our budget, Good value for cost, Company values aligned, Other

What was the size of Urtasker’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Urtasker analyzed my Amazon sales to identify areas for improvement. They created a plan to increase sales and margins, optimized my product listings with effective keywords, designed successful advertising campaigns, and provided high-quality graphic design services to improve my listings' visual appeal. Key deliverables included an analysis report, optimized listings, an advertising strategy, and high-quality graphics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Profit within weeks
• Improved conversion rate
• Reduced advertisement costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Based on my experience, Urtasker had a very professional project management approach. They delivered items on time and were responsive to my needs throughout the process.

What was your primary form of communication with Urtasker?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

Based on our experience, what we found most impressive about Urtasker was their sense of urgency in solving issues that were important to us. They were not afraid to book meetings when needed to discuss urgent matters and come up with a solution quickly. Additionally, we appreciate their professional opinions and recommendations, as they invested a lot of resources and time into helping our business succeed. Their dedication to our success makes us wish we had found out about them earlier.

Are there any areas for improvement or something Urtasker could have done differently?

So far, everything has been good, and they have met or exceeded my expectations in terms of service and support.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of SwirlyCurly. We sell hair products and education for women with afro-type hair.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urtasker?

We didn’t have the necessary in-house capabilities to manage our Amazon account, so we were looking for an agency to do it for us.

SOLUTION

What was the scope of their involvement?

Urtasker completely manages our Amazon account. They’re responsible for creating and managing new listings, handling our customer service efforts, making sure that we have products in stock in our warehouses, and making sure that the products from our warehouses are going out on time.

Aside from that, they run our ads on Amazon and manage our Canada, US, and Mexico stores. They also tell us what images we need to improve our listings and provide us with pricing strategies to help launch new products.

What is the team composition?

We’ve worked with three people from Urtasker, including an account manager.

How did you come to work with Urtasker?

We found Urtasker through online research. I interviewed different agencies, including Urtasker. I went with them for this project because they seemed very professional, and their pricing structure was very competitive.

How much have you invested with them?

We’ve spent around $10,000 so far.

What is the status of this engagement?

We started working together in February 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 100% increase in revenue across all of our Amazon stores compared to last year. Urtasker has also been able to resolve all of the issues that we used to encounter on our Amazon account.

How did Urtasker perform from a project management standpoint?

Urtasker has performed well in terms of project management. Their communication is excellent — they always reply within 24 hours whenever I ask them a question or raise a concern.

We primarily communicate through Zoom meetings, email, and phone calls.

What did you find most impressive about them?

I’m most impressed with Urtasker’s excellent communication, planning, and strategies.

Are there any areas they could improve?

No, we have no complaints. We’re so happy with their work that we’re actually planning on broadening the scope of our engagement to include advertising and social media marketing.

Do you have any advice for potential customers?

Make sure to have weekly calls with them and to be ready to give them everything that they need from you as soon as you can.

BACKGROUND

Introduce your business and what you do there.

I’m the Amazon account manager for a doll manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urtasker?

We needed help with marketing and advertising.

SOLUTION

What was the scope of their involvement?

Urtasker manages our Amazon account and all the advertising for us. We message them tasks, and they take care of them. They update us daily on what they do. Moreover, they update our listings, create all the advertising on Amazon, and optimize it daily.

What is the team composition?

We have two people on the team.

How did you come to work with Urtasker?

My boss found them.

How much have you invested with them?

We’ve spent between $10,000–$20,000.

What is the status of this engagement?

We started working together in December 2015, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with them, we’ve seen an increase in domestic sales. Also, customers get a reply within 24 hours, and they create the shipments on time.

How did Urtasker perform from a project management standpoint?

Project management is good. They do everything on time. We communicate via Skype; they want to set up a project management tool, but we haven’t gotten to it yet.

What did you find most impressive about them?

The team is efficient and fast, and their quality of work is good.

Are there any areas they could improve?

No, we like working with them.

Do you have any advice for potential customers?

We highly recommend working with them.

BACKGROUND

Please describe your company and your position there.

Since 2005 we strive to provide our customers with costumes that are realistic, durable, and of superior quality. Our innovative and talented designer team is constantly on the lookout to bring forth the most innovative costumes to the market.

At Dress Up America, creativity is combined with garment knowledge and construction. With our expertise in crafting quality costumes, we aspire to set the industry standard. Our unique line of proprietary designs are true “originals”.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Urtasker, and what were your goals?

Talking about services, we are working with Urtasker on different platforms and domains, in platforms, our consultant helps things related to Amazon and eBay which includes listing optimization, Keyword Research, Content Creation, Graphics, and Advertisement (PPC).

SOLUTION

How did you select this vendor and what were the deciding factors?

As like any other seller, our goal was to expand our business in terms of brand building, marketing, and last but not least continuous business growth, and I believe, Urtasker is our supportive hand to achieve our goals for the last few years, and quality of work, ideas, a suggestion from our consultant really help to grow our business.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

My team handles numerous things and consultants us with respect to our brand scope and need.

For instance:

Account Handling: Urtaster consultants help to manage our Amazon account across different marketplaces, as our business is not one market centric, rather we have expended business in all EU marketplaces.

In account handling, our consultants manage overall account health, inventory management and work many other things in order to make our account health good, which eventually help us to grow our business.

Listing Optimization: Work on listing optimization in order to rank and index our keywords by conducting comprehensive keyword research using their expertise.

Graphics/Images Optimization: All graphics-related things/ideas are being conducted by our expert consultant, which includes images optimization, A+/EBC creation, Video creation and last but not least Store-fronts management and maintenance.

Advertisement: Our team/consultant uses their expertise to succeed in our advertisement on Amazon, PPC (Sponsored Product and Brand), and their quality of work keeps us growing our business of skyrocketing height.

How many people from the vendor's team worked with you, and what were their positions?

Since we (Dress Up America) are working with Urtasker for the last 3 to 4 years, in this span of time, we just not grown our business, but also our team of consultants. Right now, six consultants are working with our company, and every consultant is best in his/her respective domain.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our consultants help us in many things and provide us with really good suggestions which eventually help/demonstrate our business towards success. For instance, Changing of Brand Name, Reinstatement of our best-selling product, Inventory management, account handling, advertisement, and many more.

Describe their project management style, including communication tools and timeliness.

The best thing about Urtasker is that they are very supportive and always on their feet to go the extra mile. Communication media is very robust, and provides updates more frequently, and clarifies everything related to the project/brand before time.

What did you find most impressive or unique about this company?

They delivery real results when we face massive issues

Are there any areas for improvement or something they could have done differently?

NO

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a soon-to-launch e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urtasker?

I needed their team’s marketing efforts.

SOLUTION

What was the scope of their involvement?

I engaged Urtasker to seek assistance in managing my Amazon account for my upcoming business. Initially, I asked their team to conduct a Product Life Cycle (PLC) analysis, so I could determine how to move forward with the project based on the results they’d deliver. I expected them to provide me with a detailed report, which included the PLC numbers and the marketing strategies I needed to address.

For additional context, please see the original review.

What is the team composition?

I worked with two resources from Urtasker.

How did you come to work with Urtasker?

I found them online while looking for potential marketing agencies to onboard for this project. Apart from that, I also read about their positive reviews on Clutch and was convinced that they had the expertise I needed. 

How much have you invested with them?

The contract amounted to $3,500. I only spent $536.

What is the status of this engagement?

The project ran from July–August 2021.

RESULTS & FEEDBACK

How did your relationship with the vendor evolve?

The CEO reached out to me and proactively addressed concerns and offered to take action to make it right – a better feedback system, was open to suggestions, etc. He was very engaged with his business, cared about the client’s experience and wanted to take immediate action.

That communicated a positive message to me. Miscommunication and mismatch in expectations can happen even if both sides mean well. I appreciated the gesture of the CEO to hear my side of the story and to take tangible action to rectify the differences. 

I see it as a strong positive when a business relationship wants to make it right. There is no need to hold any negative view anymore if things are made right and your feedback is heard, so I am flexible enough to change my point of view. That is why I am leaving an updated view, because their initiative to take action needs to be included here as part of the full review.   

What advice do you have for clients with similar needs to yours?

Just ask when the deliverables will arrive before you sign the contract, so that your expectations match. I am not saying they take extra long, I am just saying that entrepreneurs can sometimes have their own timelines and deadlines to launch everything. If you ask, they will tell you, so all you have to do is ask. 

Also, I don’t think they charge you separately for PLC for every client. As long as you are not paying separately for the PLC, I think you are fine. I can’t speak on any other services other than PLC, because that’s the only things I did with them and did not do other projects. 
 

UPDATED REVIEW

This review was published on September 20, 2021.

CEO, E-commerce Company

Software

1-10 Employees

Canada

Less than $10,000

Jul 2021 - Aug 2021

Project summary

An e-commerce company hired Urtasker to manage their Amazon account. They conducted a PLC analysis using Helium 10 to build marketing strategies but didn't deliver the detailed report that the client needed.

Feedback summary

Urtasker vaguely delivered the results their client needed and caused dismay by providing unsubstantial strategies based on their miscalculations. The team failed to live up to the client's expectations and lacked the initiative to provide alternative solutions, resulting in a terminated contract.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a soon-to-launch e-commerce company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urtasker?

I needed their team’s marketing efforts.

SOLUTION

What was the scope of their involvement?

I engaged Urtasker to seek assistance in managing my Amazon account for my upcoming business. Initially, I asked their team to conduct a Product Life Cycle (PLC) analysis, so I could determine how to move forward with the project based on the results they’d deliver. I expected them to provide me with a detailed report, which included the PLC numbers and the marketing strategies I needed to address.

When Urtasker submitted their work, I only got the copy-and-pasted PLC numbers, which anyone could really gain access to if they subscribed to Helium 10— there were no strategies or explanations included, and I was disappointed because I paid them a fair amount of money to meet those expectations. Upon relaying my disappointment, they conducted market research but delivered miscalculated results that didn’t contribute to the project as well.

I then asked their team to do some Photoshop work for me to compensate for my unmet goals, so I could at least benefit from the payment I gave — however, Urtasker then told me that this was out of their skill set. After that conversation, I just decided to cut ties with them.

What is the team composition?

I worked with two resources from Urtasker.

How did you come to work with Urtasker?

I found them online while looking for potential marketing agencies to onboard for this project. Apart from that, I also read about their positive reviews on Clutch and was convinced that they had the expertise I needed. 

How much have you invested with them?

The contract amounted to $3,500. I only spent $536 since I just paid for the PLC analysis and decided to discontinue the contract.

What is the status of this engagement?

The project ran from July–August 2021. It was supposed to be longer, but I disengaged because I wasn’t happy with the results they provided.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project was poorly handled. I was expecting to get positive results from Urtasker’s work — given their rave reviews online. It turned out that they didn’t know how to calculate revenues nor come up with substantial strategies, which every marketing agency must be familiar with.

How Urtasker perform from a project management standpoint?

We communicated via email, phone calls, and Zoom meetings.

Are there any areas they could improve?

Urtasker could consider altering their business model to improve the quality of their services.

Do you have any advice for potential customers?

If you’re going to engage Urtasker, be wary of the reviews you see. Most of their featured reviews online were given prior to the changes they made in their business model, and they now charge a higher rate for every deliverable. If you’re an entrepreneur wanting speedy and quality results, don’t consider working with them.

Star Ratings

Overall rating: 1

Quality: 1

Cost: 1

Schedule: 5

Willing to refer: 1

Company Responses

The vendor responded on October 3, 2021.

We are sorry to find this unwarranted review. The Urtasker team prides overserves on results, uncompromised solutions and we believe in long-term strategic relationships with our clients. Unfortunately, this particular client was not searching for consulting services, but rather was looking for a training platform to learn the processes and exit shortly after, to which her review reflects. During our relationship she paused intermittently and at the time of this writing continues to have 6 months remaining on her signed contract.

Additionally, the client did not have funds in her account to cover the invoice but asked us to proceed in good faith, which we did, to find that the funds could not clear her bank. As the amount in her account was not sufficient to cover the SOW, she decided to only pay for PLC but only after we presented the PLC. At such time she communicated that she would only continue with URTASKER if the processes and technical learnings are accessible to her. We being the credible multinational company handled every query very professionally as we believe in one team and one vison which is to build strong strategic partnerships with our clients.

Regardless of the aforementioned we strive for 100% satisfaction and stand ready to assist and partner with our clients to maximize their full success and potential.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing coordinator of an e-commerce company, and I oversee the brand in terms of marketing-related activities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urtasker?

We needed someone to help develop and design the website of a recently launched brand.

SOLUTION

What was the scope of their involvement?

Urtasker is our primary web development service provider. The initial project started with them updating and mapping our warehouses and inventory to display, and then followed by a theme installation. They then built the site map and added all the apps and plugins to make the platform function properly.

After that, they set up the store, created the navigation menus, and connected everything to our internal systems to make sure everything works. Moreover, they set up our Google Analytics account and installed the necessary third-party plugins to keep everything in working condition.

What is the team composition?

I work with a project manager who has a team of people working in the backend.

How did you come to work with Urtasker?

We’ve always had a long-standing relationship with them, and they’ve got an umbrella of services that we’ve been utilizing over the course of our partnership.

How much have you invested with them?

So far, we’ve spent around $2,000 USD on this project.

What is the status of this engagement?

This particular ongoing project started in February 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website that they’ve built looks substantially modernized compared to our family of other Shopify websites. It looks clean, professional, and people can tell that it was developed with a lot of thought. The team is very good at understanding our concepts and vision, and they continue to work with me every step of the way to ensure that they deliver the product that we’re looking for.

How did Urtasker perform from a project management standpoint?

They perform excellently from a project management standpoint because they’re always available and transparent. We mainly use Slack to communicate.

What did you find most impressive about them?

We’re impressed with their professionalism, attention to detail, and clarity in communicating.

Are there any areas they could improve?

I don’t think they could improve on anything because I’m really happy with their work. The process has been very smooth, so I have no formal complaints or issues.

Do you have any advice for potential customers?

I would advise them to be sure about what they want their end product to look like and how it would function, before moving into the initial discovery phase. Iron out the process, measurables, and timelines so there would be no surprises throughout the duration of the project.

BACKGROUND

Please describe your company and your position there.

I'm a member of an online sports beverage company. We sell sports drinks and other electrolyte replacement beverages.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Urtasker, and what were your goals?

Our company faced challenges being a start up business. Since we didn't have in-house personnel to handle our e-commerce launch we decided to reach out to Urtasker. That was the best decision our company could have every done. Since teaming up with Urtasker our company has grown exponentially from viewer traffic to sales!

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted a few companies. After interviewing them, we chose this vendor based on their past projects, design skills, and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first had a meeting to discuss our needs and to build the frame work for our project. After that, the Urtasker team went to work and we were up and running on time within the timeline they provide. They successfully put our company on Amazon through using their expert skills and working closely with me.

How many people from the vendor's team worked with you, and what were their positions?

An account manager was our main point of contact throughout the process along with an operations manager. There was a team of other employees working behind the scenes to see the project through (like developers and designers).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the Urtasker team joined us our site saw an 80% increase in traffic, and our sales doubled month over month. Since then, our sales have increased each month.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings with our account manager and her team. They have always been very flexible with my schedule, but at the same time well prepared. They always delivered their weekly tasks.

What did you find most impressive or unique about this company?

They were driven to see that their clients succeed. They delivered on what they offer. I also find that their professionalism is a strong point at Urtsker, which my business really does appreciate.

Are there any areas for improvement or something they could have done differently?

We had minor communication issues in the beginning due to us being in different time zones, but that has all been resolved.

BACKGROUND

Please describe your company and your position there.

Pet Notify is a pet safety and protection company which services can be accessed via your desktop or mobile device. Our featured product is called Intellitag. My position is CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Urtasker, and what were your goals?

Urtasker was engaged to build an Amazon marketing strategy around Pet Notify Intellitag. This entailed both product presentation, ad scripting, and marketing implementation strategy through Amazon posts, and PPC campaigns. Our goal was to grow our product sales and customer reviews by 200%, which we easily reached within 6 months.

SOLUTION

How did you select this vendor and what were the deciding factors?

We located Urtasker through Google in our search for an Amazon e-commerce consultant.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project scope was positioned around Amazon ad scripting/listing optimization, AISN listing strategy, creative posts, and developing PPC campaigns.

How many people from the vendor's team worked with you, and what were their positions?

The team has been primarily comprised of two individuals. Waqas Ali Kiyani, and Sana Amir Khan. Waqas has served as the project manager with Sana is our primary contact and lead project coordinator.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

To date, the project has been a nice success story primarily due to the ongoing daily diligence and follow-through performed by Sana Khan. Sana's desire for continued excellence combined with her diligent daily follow-through to ensure accurate and timely completion of projects is superior.

Describe their project management style, including communication tools and timeliness.

We have weekly sync Zoom calls to ensure all aspects of the company projects, timelines, and goals are adhered to. Communications to date have been excellent.

What did you find most impressive or unique about this company?

The entire Urtasker team always remains thoughtful, considerate, and hard-working in their efforts. They build a long-term business relationship with no hidden or self-serving agendas.

Are there any areas for improvement or something they could have done differently?

No areas of improvement at this time.

BACKGROUND

Please describe your company and your position there.

I am the owner of an ecommerce business that sells mostly in amazon FBA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Urtasker?

I was looking for a company who could fully manage my amazon listings. I wanted them to run the PPC, optimize the listing, handle customer support, and research more products.

SOLUTION

How did you select this vendor?

I had tried seven different companies over the past few years and none of them could deliver on what they promised. However, I was recommended to UrTasker by a friend and they have been a GAMECHANGER!

They have taken a hands on approach where they handle everything! They manage aspects of the business I didn’t even know needed managed! It has made things WAY easier for me, and my business is doing better than ever. My account manager, Wajahat, has been phenomenal!! He talks with me regularly and does a great job of finding new avenues for growth.

Describe the scope of their work in detail.

It started with running my PPC, but then they made my a+ content, made me video ads, updated keywords, opened support cases to get reimbursement for amazon errors, and even helped research product to launch.

What was the team composition?

I have an account manager and am IT manager. It is super helpful, my AM, Athena has been a really big support, and my IT manager, Wajahat has been a complete rockstar in running the technical aspects of my listing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sales in the USA have increased while my PPC spend has decreased. My UK sales have over doubled and has been turning a much larger profit!

How effective was the workflow between your team and theirs?

It has been great! We have bi weekly meetings, but I am in touch with their team regularly via Teams messager

What did you find most impressive about this company?

I am impressed with how much they are willing to help! They truly want to help my business succeed, they are willing to help with all the differant aspects of the business.

Is there any area for improvement or anything that could have been done differently?

Nothing yet! It has been an amazing experience so far!