Urtasker

Introduce your business and what you do there.

I'm the owner of Voltum. We're a small business with a candle holder product, selling it through several channels such as Amazon.

What challenge were you trying to address with Urtasker?

We needed help getting into Amazon and other online stores.

What was the scope of their involvement?

I told them I wanted to get on Amazon, and they walked me through all the steps needed to do so. Following their consultation, I took on implementation. They assisted with associated paperwork for selling online as well.

What is the team composition?

They have a project manager in New York. I also worked with three people from Pakistan, including Jawad (Quality Assurance Manager) and Muhammad (E-Commerce Consultant).

How did you come to work with Urtasker?

I found them on the internet, through a search. Their price is the same as others, but I liked that they offered a month-to-month contract. That was fairly unique in our search.

How much have you invested in them?

We've spent around $3,000 so far.

What is the status of this engagement?

It began in October 2020, and the project is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I am pleased. They've done everything I asked them to do. Their team offers great advice but, ultimately, does the project the way that we want. 

When looking at my ratings against other products, ours is significantly better. They helped us communicate the value of our product, especially during the times of the pandemic, through our online listings.

How did Urtasker perform from a project management standpoint?

Even though we have a project manager in New York, I can deal with their offshore team directly when needed. That keeps misunderstanding to a minimum. They are accessible 24/7 and fantastic to work with.

What did you find most impressive about them?

They provide us with instant feedback. If I email them right now with a question, I will get a response within five minutes.

Are there any areas they could improve?

Right now, I can’t think of anything. I am very pleased with what they are doing.

Do you have any advice for potential customers?

There is no long-term commitment, so I would give them a shot. If they work for you, continue on with them and if not, move on.

Introduce your business and what you do there.

I’m the managing director of a compression-wear company. We sell compression socks for everyday use as well as medicinal applications.

What challenge were you trying to address with Urtasker?

Our biggest selling item was a travel sock to be used in air flight. Those sales were absolutely decimated when COVID-19 hit. We brought Urtasker in to refocus our marketing and work on different ways to sell products.

What was the scope of their involvement?

They came in and did a full audit of our account. The team came to me with suggestions on how we could improve marketing, PPC, and listings. We’re only selling on Amazon right now, and they helped optimize our sales for that channel. Additionally, they do our SEO.

What is the team composition?

We work with an account manager, an operations specialist, and a manager.

How did you come to work with Urtasker?

I did a web search and identified a need to bring someone in.

How much have you invested with them?

We’ve spent around $6,000 so far.

What is the status of this engagement?

We started working together in October 2020, and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

In terms of the quality of the listings and the immediate results, it’s been pretty dramatic. Our revenue is significantly better than when they started.

How did Urtasker perform from a project management standpoint?

Their communication is great. We use Microsoft Teams and Zoom to collaborate. Our account manager is always on top of things.

What did you find most impressive about them?

Their attention to detail really stands out. Their organizational skills are also great. It all translates to better performance.

Are there any areas they could improve?

No, not yet.

Do you have any advice for potential customers?

Don’t hesitate. Work with them today, it makes a world of difference.

Please describe your company and your position there.

A leading provider of germicidal products that specialize in UV disinfection. I serve as the president of the company.

For what projects/services did your company hire Urtasker?

We had a difficult time managing our PPC and also increasing our ranking on Amazon. We needed to optimize our listings and also decrease ACOS. Our products are also sensitive so we always faced a battle with amazon on appealing restrictions.

What were your goals for this project?

We needed to decrease ACOS, increase sales, optimize listings and just overall Account Management to free up our time on business strategies.

How did you select Urtasker?

Found them doing an online search and upon reading good reviews, decided to go with them.

Describe the scope of their work in detail.

Urtasker handles my Amazon account. They’re an e-commerce specialist handling the optimization of the listings, listing creation, PPC management, responds to Amazon restrictions, and all kinds of activity related to amazon. We are looking into expanding into other channels such as Walmart and Ebay next with their assistance.

What was the team composition?

They have a team of 4 that work continuously to make improvements to our whole amazon store.

Can you share any outcomes from the project that demonstrate progress or success?

Listings have been optimized, sales have increased, PPC campaigns have been managed really well and have resulted in a dramatic drop in ACOS. They continually provide feedback and suggestions on how to improve the business life cycle.

How effective was the workflow between your team and theirs?

The team set out milestonse, and tasks, and managed updates on workflow through means of communciation that worked uniquely for me, so they were very flexible in ensuring quick communication.

What did you find most impressive about this company?

Their quick response on every single issue and their vast knowledge on everything about amazon. I feel confident that they can manage the daily ins and outs, and it helps me focus on growing my business.

Are there any areas for improvement?

So far I am liking everything that we've accomplished so far.

Introduce your business and what you do there.

I’m the founder of Wildberries, a small Amazon business. We manufacture water filters.

What challenge were you trying to address with Urtasker?

I needed help with SEO and PPC work in order to grow my business on Amazon.

What was the scope of their involvement?

They help me with my SEO, PPC, and content creation.

What is the team composition?

There are 3-4 people.

How did you come to work with Urtasker?

I found them on Facebook about three years ago. When I was looking for the right agency, I had a choice between three agencies that I found. I chose Urtasker because I like how fast they are and if someone on their technical team is having to go on holiday, they give tasks to someone else. They have a large team.

How much have you invested with them?

We've spent $2,500. They work a four hour day, not full-time.

What is the status of this engagement?

We started working together in September 2020 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’re very fast and responsive and do an amazing job, considering their part-time schedule. I can’t wait until we move into full-time. We need to grow the business first.

How did Urtasker perform from a project management standpoint?

They have an ideal hierarchical structure. I’m in New York, and they have an office physically close to where I am. The technical team is in Pakistan.

We have weekly brand meeting calls where we discuss our strategy and tactics. We communicate via Microsoft Teams. I have instant access to any member of the team. We can call or text them as well.

What did you find most impressive about them?

Whatever we discuss, I feel confident in them. I know what I’m doing but can’t do everything by myself. I have trust in them, and I do.

Are there any areas they could improve?

I’m completely satisfied. For the timeframe they’ve been given, they’ve already done a lot.

Do you have any advice for potential customers?

As an owner, you should have your own vision and strategy. You’re still responsible and have to align your own plans with people who work for you.

Please describe your company and your position there.

I work for a producer of artichoke products from Spain. I am the Export Manager for the United States.

For what projects/services did your company hire Urtasker?

We hired Urtasker to position ourselves on Amazon.com USA

What were your goals for this project?

To successfully launch our products on Amazon.com

How did you select Urtasker?

A recommendation.

Describe the project in detail.

We initially had a great deal of difficulty in getting approved for an account by Amazon. This was the only time I was disappointed. I felt that Shoaib could have been much more forthcoming with the guidelines and how to navigate the initial questions. But that was the only problem. Once the account was created Qasim was great and very on top of everything. He handled the project and questions very well so were are pleased with Qasim and how he handled everything once the account was set up.

What was the team composition?

Shoaib was really our lead in the beginning with Qasim helping. Once the account was set up it was really Qasim handling everything.

Can you share any outcomes from the project that demonstrate progress or success?

We have launched successfully in my opinion. I am one of several on the team from my company, so the decision to continue/not continue isn't mine, but that of my superior. A little background: I work with a very traditional company that doesn't work in e-commerce. Amazon is not something that they initially supported so it has been an uphill battle to get them on board. I think there is a future with this project and Urtasker, but I that decision will have to be made by my superiors.

How effective was the workflow between your team and theirs?

It was pretty good.

What did you find most impressive about this company?

I think the availability of Urtasker is really important. I work in Spain, but do business in the US and that time difference is hard to maneuver, so it is helpful that Urtasker is 24h. Qasim is obviously knowledgable and familiar with American consumerism, as well as very friendly. That has made our working relationship really pleasant and productive.

Urtasker goes the extra mile to make sure their clients are happy. They're willing to be flexible to make sure they are.

Are there any areas for improvement?

Nobody is perfect, nor is any company perfect. But I think that Qasim and Urtasker are always aiming to please and looking for answers. There isn't a 'I don't know' response, but a 'Let me find out for you' response. I think that is key. We all work differently,

Introduce your business and what you do there.

I’m the owner and CEO of a small e-commerce company.

What challenge were you trying to address with Urtasker?

I needed help with marketing and advertising.

What was the scope of their involvement?

Urtasker handles my accounts. They work for me on the tasks that I assign. They’re an e-commerce specialist for me and handle PPC management. They also do listing optimization, listing creations, and all kinds of activity related to e-commerce. I don’t need SEO because it’s already in there when they do the listing creation and optimization. 

What is the team composition?

I work with 2-3 people on a particular team. One is a PPC specialist/e-commerce specialist and another one is a QA manager.

How did you come to work with Urtasker?

A friend had used them and she gave a good recommendation. I wanted to give them a try since I’ve tried other e-commerce specialists and didn’t have good luck with them.

How much have you invested with them?

We’ve spent about $4,000.

What is the status of this engagement?

We started working together in June 2020 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They handle everything and it helps me tremendously because I have a full-time job on my own. Urtasker's work has had a positive impact on my business.

How did Urtasker perform from a project management standpoint?

We have a monthly meeting where we discuss what’s been achieved in the last month and what the plans for the current or next month are. We use a lot of platforms such as the backend of Amazon, Microsoft Teams, and Skype. They were excellent at meeting deadlines. Communication and understanding is good.

What did you find most impressive about them?

The e-commerce specialist is really good at communication and his skills are top notch.

Are there any areas they could improve?

Urtasker could probably give more suggestions since they are specialists. If I’m missing something, they should be more forthcoming. It’s probably part of the culture. Other than that, I don’t have any issues.

Do you have any advice for potential customers?

Have clear communication with them.

Please describe your company and your position there.

I am the founder of a brand offering products initially in the jewelry product category, but with plans to expand into other product categories, all with a focus on accessible luxury.

For what projects/services did your company hire Urtasker, and what were your goals?

Because I am a solo-entrepreneur, I knew I needed to outsource the web development work to experts who know what they are doing, and who can execute on my concepts and vision.

How did you select Urtasker and what were the deciding factors?

I had heard of Urtasker from a friend, and had a chance to meet the founders and some of the employees. I saw that Urtasker is very involved in industry events for top Amazon sellers.

I researched further into the company, and was impressed with the founders themselves, and the way that the organization is run. In addition, I was able to feel from afar that the employees are very passionate about executing excellent work for their clients, and that is a fun atmosphere to work in.

For all of these factors, I decided to go with Urtasker.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss the goals and objectives. From there the team executed on the vision. As with many projects, there was a hold up, and in this case, it was my manufacturer that slowed down the delivery of inventory which cascaded into a delay in product photography, which of course impacted the Web development timeline.

Despite that, Urtasker accepted the time delay (on my side) challenge with grace, and worked hard to accommodate those delays, and deliver a finished product as expedited as possible.

How many people from the vendor's team worked with you, and what were their positions?

I had several team members working on this project. Some on the Amazon side, and others on the e-commerce platform. The project manager with my main point of contact, who worked with other internal team members to execute on the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For me, this is a new e-commerce platform, it looks stunning, is easy to navigate, and quick to load. Urtasker was there to answer all of my questions as a newbie to the platform, and help guide me as I myself am also getting up to speed on how to run the operations side of the business through the platform back office. Urtasker was a great partner to me in that sense.

Describe their project management style, including communication tools and timelines.

The team set out milestonse, and tasks, and managed updates on workflow through means of communciation that worked uniquely for me, so they were very flexible in ensuring quick communication. They were also very speedy in providing task completion, to ensure we met the target launch date.

What did you find most impressive or unique about this company?

They have a lot of experience building robust e-commerce websites. Their team was patient enough to teach us about the best ways to use Shopify, and they were responsive to our needs.

Are there any areas for improvement?

An area of improvement could be in communicating how delays on deliverables from my side (due to my manufacturer) impacted the timeline, so that we could recalibrate the schedule, and ensure expectations on both sides were reset due to the delay.

Introduce your business and what you do there.

I’m the owner of Audiovideodirect, and we’re e-commerce sellers.

What challenge were you trying to address with Urtasker?

We hired them for PPC management.

What was the scope of their involvement?

Urtasker helps us with Amazon PPC management. They also help with Amazon account management. Their team does listing optimization on Amazon as well as eBay, Wal-Mart, and other e-commerce channels.

What is the team composition?

They have a team of people with different specialties. Team members work on various aspects of e-commerce, whether that’s PPC management or listing optimization.

How did you come to work with Urtasker?

I believe I found them on a podcast.

How much have you invested with them?

We’re spending about $1,500 a month with them.

What is the status of this engagement?

We’re still working together, and this is going to be a long-term relationship. We began working together about three months ago.

What evidence can you share that demonstrates the impact of the engagement?

The impact has been huge. I pretty much run the show alone, so having a team of people that are knowledgeable in e-commerce has been incredible.

How did Urtasker perform from a project management standpoint?

They’re excellent. I can reach out to them via Skype or chat. There are different resources I can reach out to at any time for support. They basically work on my schedule, so if I’m working 8–5, somebody is working those same hours to overlook my account, help with whatever we need, and complete assigned tasks.

What did you find most impressive about them?

Their knowledge of the e-commerce space has been a highlight of the engagement, as has their PPC management. Having someone list items and then optimize those listings has been huge for us. There are always things that need to be addressed with Amazon account management, and their knowledge and ability to address those issues is superb. They’re multifaceted and can handle any part of your e-commerce business.

Are there any areas they could improve?

I don’t really have anything to complain about — everything has been good.

Any advice for potential customers?

If you want to engage in something like this, you have to be patient and give it time. It takes them some time to understand your business, what you’re trying to do with it, and what you’re trying to optimize. You can’t just expect them to jump in and deliver results. If you give them time, the results are going to be really good for you.

Please describe your company and your position there.

I am the owner of KnotModels.com, an online retailer in the hobby space.

For what projects/services did your company hire Urtasker, and what were your goals?

We engaged Urtasker to rebuild our shopify store into a site that allowed integration with multiple other online channels. They also enhanced the capabilities of the site.

How did you select Urtasker and what were the deciding factors?

I selected Urtasker primarily based on their skill set and the timeline they proposed. I reviewed samples of their work and really liked the designs they had produced for others.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an existing Shopify site that hadn't been updated in 3+ years. We created a 'wish list' of functionality that we wanted to add to the site, as well as a complete rebranding.

Things included: Customer Wish List Inventory tracking Social media integration to other channels, Amazon, eBay, Facebook stores to name a few. Once the project started, I was in daily communication with the Urtasker team, reviewing progress and offering guidance to changes where needed.

How many people from the vendor's team worked with you, and what were their positions?

5, I don't know their positions.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our site is about ready to launch, so we don't have any measurable results yet. The deliverables were exactly what we were looking for.

Describe their project management style, including communication tools and timelines.

They used agile methodologies to track the work. Communication was primarily by skype.

What did you find most impressive or unique about this company?

Their willingness to make changes based on our feedback impressed us the most. Never once was I told "oh, that's out of scope", or "we might need to charge for that". They understood what I wanted in the beginning probably better then I did and were 100% willing to make sure I was delighted with the final result.

Are there any areas for improvement or something they could have done differently?

None, I wouldn't change a thing.

Introduce your business and what you do there.

I’m the owner of Mistorr Design Group and Michael Grace Gifts. We’re a gift shop that mainly offers gift baskets. However, we also have stand-alone gifts. We mostly make our sales online but also receive wholesale and local business.

What challenge were you trying to address with Urtasker?

I wanted a partner to manage PPC campaigns and Amazon administrative tasks such as shipment reconciliation and reimbursement.

What was the scope of their involvement?

Urtasker manages my PPC initiatives as well as administration for my Amazon account. Their team also handles my social media presence.

Additionally, they built two websites. One website included a blog and a trademark. The second platform doesn’t have a blog but has a trademark pending. During the design process, their team suggested different WordPress templates. I chose my favorite and provided them with copy and pictures. Before publishing the platforms, they presented them for approval. Their team continues to make any changes that I request.

What is the team composition?

I collaborate with two people from Urtasker — one for each brand. Their team includes a lead and a QA manager who joins our Skype calls. 

How did you come to work with Urtasker?

I found them through an Amazon group. While Urtasker was more expensive than a VA (virtual assistant), their experience mitigated any need for training. 

How much have you invested with them?

I’ve spent between $10,000–$49,999 on their services so far. While we currently pay $1,600 a month, the rate changes based on hour requirements.

What is the status of this engagement?

We began working together around January 2020, and the engagement’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Urtasker does well, keeping our costs low. My sales for September 2020 increased 174% compared to my sales from September 2019. My sales increased by 103% YTD (year to date). The only difference is that Urtasker manages my PPC campaigns. Their team worked quickly to build my websites.

How did Urtasker perform from a project management standpoint?

We communicate via Skype and have a monthly call when we review strategies. They send a daily email and a weekly email with a list of their tasks and their associated time requirements. Once a month, I also receive a call to check my satisfaction with the team. They’re available and responsive, even weekends. Their team never misses deadlines.

What did you find most impressive about them?

Urtasker’s a partner that knows how to do their job well, setting them apart from a VA. If necessary, they’re ready to replace a team member. They’re knowledgeable and flexible to my requests. 

Are there any areas they could improve?

It would be nice to have an SOP (standard operating procedure) library to host all of their tasks.

Do you have any advice for potential customers?

In business, everything’s negotiable. They’re a business that prefers to set a minimum number of hours to take on a project.