Urdaten RichIT

BACKGROUND

Please describe your company and position.

I am the IMS LATAM Delivery Manager of DELL

Describe what your company does in a single sentence.

IT Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Urdaten RichIT to accomplish?

• Project: Log Extraction and Ingestion into Big Data Platform NFS

SOLUTION

How did you find Urdaten RichIT?

• Referral
• Other

Why did you select Urdaten RichIT over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Urdaten RichIT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Infrastructure and Connectivity:
● Successful configuration of communication flows and routing through specific ports to enable data consumption between servers.

● Execution and documentation of communication tests, remote command execution permissions, file extraction, and content listing, ensuring technical feasibility before development.

Data Management and Storage:
● Development and implementation of automated scripts for collecting both historical and daily information, optimizing processing times.

● Implementation of re-ing processes to correct omissions and eliminate duplicates from the source, ensuring data consistency and quality on the platform.

● Design and implementation of a standardized directory structure by server, year, and month, facilitating the administration and querying of large volumes of data.

● Successful transfer of more than 18TB of information, achieving 100% completion of scheduled ingestion from multiple hosts. Analysis and Visualization
● Configuration of specific access and permissions for technical teams to manipulate data and generate advanced analytical models.

● Provision of credentials and access to visualization platforms, enabling the search and analysis of information using customized indexes.

Consulting and Delivery:
● Formal delivery of all technical documentation, ingestion evidence, and transfer matrices within the deadlines established in the work plan.

● Technical training provided to project managers to ensure operational continuity and understanding of the implemented solution.

● Generation of periodic progress reports and meeting minutes to facilitate decision-making and project monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer satisfaction

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management complete aligned with standars, all deliverables where ontime and all needs fullfiled 

What was your primary form of communication with Urdaten RichIT?

Email or Messaging App

What did you find most impressive or unique about this company?

Their teamwork and customer listening were impressive.

Are there any areas for improvement or something Urdaten RichIT could have done differently?

none so far, they should keep as they are

BACKGROUND

Please describe your company and position.

I am the Solutions Architect of Dell Technologies

Describe what your company does in a single sentence.

It Techologies Global leader  from laptops, computers, storage, cloud and IA services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Urdaten RichIT to accomplish?

• Automation for reporting and extraction
• Analisys Information

SOLUTION

How did you find Urdaten RichIT?

Referral

Why did you select Urdaten RichIT over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Urdaten RichIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Automation of the extraction and consolidation process of inputs for the preparation of the weekly backup policy report. Achieved full reduction of manual work by automating data extraction, followed by data reconciliation, and finally sending the results via email to the relevant stakeholders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Time reduction for 80% to create new backup guidelines and process related to analysis  information

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they deliver items on time, always reviwing the  final resuslts with the customer and continual improvement

What was your primary form of communication with Urdaten RichIT?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The compromise with the customer and confidence were impressive.

Are there any areas for improvement or something Urdaten RichIT could have done differently?

not at this time

BACKGROUND

Please describe your company and position.

I am a Consulting Engineer of a telecommunications company 

Describe what your company does in a single sentence.

One of the leading telecommunications companies in the Dominican Republic, offering mobile and landline telephone services, internet, cable television and business solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Urdaten RichIT to accomplish?

• Lead the technical and strategic execution of initiatives by working together.

SOLUTION

How did you find Urdaten RichIT?

Other

Why did you select Urdaten RichIT over others?

Referred to me

How many teammates from Urdaten RichIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project generated measurable improvements in performance, reliability, and operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed in a structured and collaborative manner, with clear communication and well-defined objectives throughout the process. Deliverables were consistently completed within the established deadlines, demonstrating organization and commitment to meeting timelines.

What was your primary form of communication with Urdaten RichIT?

Virtual Meeting

What did you find most impressive or unique about this company?

They not only demonstrated a solid command of data engineering and Elasticsearch, but also a genuine interest in understanding our specific needs and aligning solutions with business objectives.

Are there any areas for improvement or something Urdaten RichIT could have done differently?

Overall, the experience was very positive, and the team delivered solid results throughout the project.

BACKGROUND

Introduce your business and what you do there.

I’m a senior engineer for service delivery at Dell Technologies, a global technology company that drives digital transformation by offering innovative solutions in computing, storage, cloud, and services for individuals and businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urdaten RichIT?

We wanted to combine our different IT skills to deliver an exceptional customer service experience.

SOLUTION

What was the scope of their involvement?

Urdaten RichIT developed apps to monitor big data service performance and created performance metrics reports for the customer.

What is the team composition?

We don’t know how many teammates from Urdaten RichIT were assigned to our project.

How did you come to work with Urdaten RichIT?

We found them through a referral and had worked together on previous projects. We chose them over other options because they had high ratings, were referred to me, and their company values aligned with ours.

What is the status of this engagement?

We worked with them from April 2018 to January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve accomplished the contract SLA between the customer and us, including uptime percentage, response time, and issue resolution speed.

How did Urdaten RichIT perform from a project management standpoint?

Urdaten RichIT’s project management is good, and they deliver on time. We communicate through in-person meetings.

What did you find most impressive about them?

Urdaten RichIT’s excellent teamwork and commitment to their work are impressive.

Are there any areas they could improve?

There’s nothing they can improve.

BACKGROUND

Introduce your business and what you do there.

I'm a project manager an IT products and services company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you have for this project?

We needed help with the implementation of big data projects.

SOLUTION

What was the scope of their involvement?

Urdaten RichIT developed use cases for Elasticsearch integrations via syslog or native connectors for incorporation into the XDR suite. The team was responsible for the entire project.

What is the status of this engagement?

We worked together from September 2024–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Urdaten RichIT's work led to operational and technical achievements. The team established a continuous data flow for specific types of events, ensuring immediate availability of information for analysis. Urdaten RichIT also built custom ETL pipelines to process complex data structures and various source formats.Moreover, the team implemented tools for the automatic and secure copying of historical and daily files to mass storage infrastructures without altering the integrity of the original information. Urdaten RichIT also configured index templates, data lifecycle policies, and periodic backups to efficiently manage information retention and recovery.In addition, the team completed the massive migration of historical data accumulated over several years, ensuring the continuity of institutional knowledge. Urdaten RichIT also mapped and parsed fields to normalize data from different sources, allowing its correct visualization and querying in analysis tools.Finally, the team deployed control logs that allow the identification of processing failures and provide clear evidence of the execution of the services.Overall, we immediately had access to specialized clusters where staff can use analytics and correlation tools for data-driven decision-making. The transition to the new big data infrastructure eliminated critical risks associated with the completion of previous contracts and lack of technical support.

How did Urdaten RichIT perform from a project management standpoint?

Urdaten RichIT had high-level project management. The team maintained excellent project monitoring in all aspects, kept us informed about the progress, resolved any impediments that arose, and completed the project within the established timeframe.

What did you find most impressive about them?

The results of Urdaten RichIT's work exceeded our expectations set at the beginning of the project.

Are there any areas they could improve?

All its areas maintain an excellent standard.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager for Dell Technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Urdaten RichIT?

We needed support with big data projects to satisfy our customer objectives, including process optimization, technical design, process automation, avoiding data loss, data policies, backup information, and knowledge transfer sessions.

SOLUTION

What was the scope of their involvement?

Urdaten RichIT integrated Elasticsearch for the ingestion of PostgreSQL and Oracle databases. The team also automated processes from different infrastructures to a centralized big data platform. Other deliverables included pipelines for data ingestion, strategies and quality metrics, technical design, and knowledge transfer sessions.

What is the team composition?

We worked with two teammates from Urdaten RichIT.

How did you come to work with Urdaten RichIT?

Someone referred Urdaten RichIT to us. We chose them over other options because they had high ratings, were close to our geographic location, offered good value for the cost, and had aligned company values.

What is the status of this engagement?

We worked together from July 2022–February 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Urdaten RichIT delivered technical documentation, courses, and platforms that worked well. The team helped us avoid data loss, settle processes, and reduce time. It was easier to get and analyze data after the project.

How did Urdaten RichIT perform from a project management standpoint?

Urdaten RichIT’s project management team was always in communication with us and all the stakeholders. They had a really good follow-up and expressed the risks and details on time. The team always had the milestones in mind and worked to accomplish them.We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Urdaten RichIT’s way of working was impressive. They had a really good team that worked proactively and was very talented. The team knew what they were doing and worked in an excellent way.

Are there any areas they could improve?

I don’t have any comments on this.