Urban Technology specializes in digital services.

Founded in January 2016, Urban Technology specializes in digital services. Since then, it has established itself as a strategic partner in the digital transformation.

Currently, its headquarters is based in Benin.

Indeed, it now has official offices in four other key countries. Among them are Togo (Lomé) and Côte d'Ivoire (Abidjan). Finally, the company is also present in Congo (Brazzaville) and Gabon (Libreville).

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
10 - 49
Locations
Abomey Calavi, Benin
Year founded
Founded 2016

Overview by:

Ablavi Fafanè Youdi Raymondo

Digital Marketer About the Team

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Our Story

Nous sommes Urban Technology, équipe pan‑africaine de développeurs et chefs de projet spécialisée en solutions web sur‑mesure (SaaS) et formation digitale. Basés au Bénin, Côte d’Ivoire, Gabon, Togo et Congo, nous créons plateformes de vote (Zekin), envoi SMS (FasterMessage), billetterie (Wayi) et proposons la certification ICDL. Notre équipe conjugue expertise technique, innovation continue et accompagnement personnalisé pour améliorer l’employabilité et la transformation numérique des clients.

Meet the Team

Ma mission est d'assurer le bon fonctionnement des reseaux sociaux, de surveiller les KPI.

Quick Facts

10 years in business

Tools and Technology

Google Meet

Google Drive

FigJam

Google Docs

Google Sheets

Google Slides

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

GitHub

Canva

Google Workspace

Commonly Asked Questions

our standard client onboarding process for Urban Technology is built around a clear, 5-stage framework designed to transition your business smoothly from the initial contract to full platform adoption. Here is a breakdown of how our technical and customer success teams operate during a standard rollout: 1. Pre-Onboarding & Information Gathering The moment agreements are finalized and initial payments are processed, the process kicks into gear. We send an automated welcome package that includes a targeted discovery questionnaire. The goal here is to gather: Your specific administrative, operational, or digital literacy training goals. The technical profiles of the team members who will use the platform. Any existing digital infrastructure or data structures that need to sync with our tools. 2. Internal Strategy & Team Assignment Before we meet face-to-face, our internal operational leads debrief. Based on your business profile, we hand-pick your dedicated support team, typically comprising a Project Manager, a Technical Integration Specialist, and a Customer Success Coordinator. They review your discovery data to customize the rollout timeline and structure the platform configuration. 3. The Kickoff Meeting & Goal Alignment We schedule a formal kickoff call (or in-person session, depending on your location) with your key stakeholders. This meeting serves to: Introduce your dedicated Urban Technology support team. Align on exact project scopes, communication channels, and key milestones. Address immediate FAQs and ensure everyone is clear on expectations for the first 30 to 60 days. 4. Technical Setup & Guided Integration Our technical team takes the wheel to handle the heavy lifting, ensuring the platform conforms to your operational architecture. Concurrently, we initiate a guided, interactive orientation for your administrators. Rather than overwhelming your team with a massive data dump, we focus on securing "quick wins"—such as setting up baseline prof

We measure this through a mix of technical milestones, usage data, and direct user feedback: 1. Time-to-Value (TTV) This is the velocity of the rollout. We track how quickly we can move a new client from the initial kickoff meeting to their first "quick win" on the platform—such as launching their first digital campaign, syncing their first dataset, or completing an initial administrative workflow. The shorter the TTV, the faster the return on investment. 2. Platform Adoption & Engagement Rates We look closely at system analytics during the first 30 to 90 days to see how thoroughly the platform is being integrated into daily operations: Active User Percentage: Out of the team members assigned to the platform, how many are logging in and utilizing it weekly? Feature Depth: Are users only sticking to basic functions, or are they successfully adopting advanced tools (like automated reporting or multi-region data management)? 3. Training Autonomy & Mastery Because digital literacy and capacity building are core to what we do, success means your team doesn't rely on us for basic daily operations. We evaluate this by looking at: Support Ticket Volume: A drop in basic "how-to" questions after the training phase indicates strong user autonomy. Assessment Outcomes: For modules linked to structured training frameworks, success is measured by the team's completion rates and practical evaluation scores. 4. Operational Impact Metrics Ultimately, the technology has to move the needle for the business. We align with stakeholders to track key performance indicators (KPIs) specific to their goals, which often include: Process Automation: Time saved on administrative or marketing tasks compared to legacy methods. Data Accuracy: A reduction in data silos or manual entry errors across regional offices. 5. Client Satisfaction (CSAT) & Feedback At the 30-day and 90-day marks, we gather direct feedback from both the leadership team and the frontline users.

Across our regional rollouts in West and Central Africa, here is the typical performance and return on investment profile you can expect: 1. Professional Messaging & Communication (FasterMessage) For organizations deploying our professional communication and SMS marketing channels, the ROI is almost immediate and highly measurable. Typical ROI: Clients generally experience a 3x to 5x return on ad spend (ROAS) when shifting from traditional marketing channels to targeted SMS campaigns. This is driven by local mobile engagement patterns, where open rates consistently exceed 90%. Success Metric: A drastic reduction in customer acquisition costs (CAC) and a major lift in active audience engagement within the first 30 days of deployment. 2. Event Management & Digital Ticketing (Zekin & Wayi) For cultural events, award ceremonies, and institutional nominations utilizing our online voting and digital ticketing systems, success is measured by security, cost reduction, and reach. Typical ROI: Eliminating physical paper ticketing and manual cash collection typically cuts operational event overhead by 25% to 40%. Furthermore, opening up secure online channels invariably expands the addressable voting and purchasing audience beyond local borders. Success Rate: We maintain a 100% data integrity and uptime record for active campaigns, ensuring transparent tracking and eliminating fraud or ticketing leaks. 3. Digital Literacy & Capacity Building (ICDL Certification Tracks) When businesses leverage our framework for corporate upskilling (such as advanced spreadsheet management, word processing, and cybersecurity basics), the return is measured in workforce efficiency. Typical ROI: While human capital ROI takes slightly longer to compound, industry benchmarks and internal client tracking show a 15% to 20% increase in daily administrative productivity once a team is fully certified. Success Rate: Our tailored, guided training approach yields a 90%+ completion and pass rate.

Locations (1)

Quartier Bidossessi, Abomey-Calavi, Atlantique, Bénin. Abomey Calavi, Benin

10 - 15

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Urban Technology