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IT You Can Rely On. People You Can Reach.
UPTIME IT is a managed IT services provider serving growing organizations in New York and New Jersey. We have been in business since 2005, and our technical team brings more than 60 years of combined experience.
Our clients have usually outgrown break-fix support and want an IT team they can actually reach. We work with real estate firms, builders and construction companies, retailers, kitchen and bath showrooms, furniture makers, beauty and personal care brands, and manufacturers.
What we do: fully managed and co-managed IT; helpdesk and end-user support staffed 9 AM to 5 PM Eastern; 24/7 monitoring on every fully managed account; endpoint management, protection, and lifecycle; networking, firewalls, switches, and wireless; Microsoft 365, Azure, and cloud infrastructure; cybersecurity, email security, backup, and vulnerability scanning; identity and SSO, Intune, and JumpCloud; employee onboarding and offboarding; IT projects and migrations.
Co-managed IT: if you already have internal IT, we extend that team rather than replace it. You decide what stays in house and what we own. Don't add another technician. Add an IT team.
Israeli-headquartered companies with U.S. operations: we act as the local U.S. arm of an IT organization based in Israel. U.S. employee support, local technical resources, endpoint procurement and lifecycle, network and infrastructure support, and coordination with your IT team in Israel.
Who we fit: growing organizations, usually from a few dozen to a few hundred employees, that depend on IT working and would rather not build a full internal department. If you are weighing whether to hire your first IT person, add capacity to the team you already have, or replace a provider that stopped answering the phone, that is the conversation we are good at.
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Min project size
Undisclosed
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Hourly rate
$150 - $199 / hr
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Employees
10 - 49
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Locations
New York, NY
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Year founded
Founded 2005
2 Locations
- New York , NY
- Closter , NJ
Service Lines
- Cybersecurity
- 20%
Select Focus Area
- Cloud Computing Focus
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- Azure Consulting Services
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- Azure Migrations
- 40%
- Azure Management & Governance
- 35%
- Azure Security
- 25%
- Cybersecurity focus
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- Network Security
- 25%
- Cloud Security
- 15%
- Cybersecurity Technologies
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- JumpCloud
- 100%
- IT Managed Services Focus
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- Help desk
- 30%
- Network
- 20%
- Security
- 20%
- Hardware
- 15%
- Disaster Recovery
- 5%
- Vendor Procurement & Selection
- 5%
Industries
- Real estate
- 25%
- Construction
- 20%
- Manufacturing
- 20%
- Retail
- 15%
- Business services
- 10%
- Consumer products & services
- 10%
Clients
- Midmarket ($10M - $1B)
- 50%
- Small Business (<$10M)
- 50%
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Our Story
UPTIME started in 2005 on a simple idea: your IT company should be the one you can actually get on the phone. Twenty-one years later, that is still the business. We are a senior team with more than 60 years of combined technical experience, working out of Midtown Manhattan and Closter, New Jersey. We stay with clients long enough to learn how their business actually runs, not just what is on the ticket. Respect, excellence, action, collaboration, trust.
What Sets Us Apart
People You Can Reach
Our helpdesk is staffed 9 AM to 5 PM Eastern by people who know your environment, not a rotating queue of strangers. Every fully managed account is monitored 24/7, so problems usually get caught before anyone has to call. The team brings more than 60 years of combined technical experience.Co-Managed IT That Extends Your Team
If you already have internal IT, we do not replace them. You decide what stays in house and what we own, then we fill the gaps: endpoint management, networking, security, projects, and the specialties one person cannot cover alone. Don't add another technician. Add an IT team.U.S. Support for Israeli-Headquartered Companies
When your IT organization is in Israel and your people are in the U.S., we act as the local arm. U.S. employee support, local technical resources, endpoint procurement, configuration, delivery and retrieval, onboarding and offboarding, and network and infrastructure support.Locations (2)
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