UPP Global Technology JSC

BACKGROUND

Please describe your company and position.

I am the CEO of AKIRA INC

Describe what your company does in a single sentence.

Offshore software development and consulting for Japanese customers,  with Japanese Bridge PM

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• Data Driven Decision making
• Automate data collection and reporting
• Enhance predictive capabilities, productivity and reducing cost

SOLUTION

How did you find UPP Global Technology JSC?

Referral

Why did you select UPP Global Technology JSC over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from UPP Global Technology JSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In this project, we use 3 services that UPP Global Technology JSC provide, include Consulting on best practice on data management and guidance on data strategy, compliance, and governance; Building end-to-end data management and analytics solution; and Full integration with BI services to derive insights from data and support functional teams.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their Big Data Analytics service has been invaluable, helping us improve data quality, streamline decision-making, and increase operational efficiency across their Data Service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team’s focus on understanding and incorporating our needs into their work is truly exceptional, resulting in a solution that fits our requirements perfectly. On top of that, the project management team went the extra mile by delivering thorough training on the new features and functionalities, which made the transition process effortless and smooth.

What was your primary form of communication with UPP Global Technology JSC?

Virtual Meeting

What did you find most impressive or unique about this company?

Their support was both efficient and marked by a strong sense of professionalism throughout the entire process.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

In this project, we found no issue to raise, they supported us with highly professional work process.

BACKGROUND

Please describe your company and position.

I am the CEO of Ekotek

Describe what your company does in a single sentence.

Ekotek is the leading firm in software and blockchain development, founded in 2018. With offices in Vietnam and Japan, we have been providing innovative web/mobile apps and software to 120+ global startups and enterprises, at any speed, scale, and complexity they need.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• We needed UPP Global Technology JSC to help us by their Big Data Analytics service.

SOLUTION

How did you find UPP Global Technology JSC?

• Online Search
• Referral
• Clutch Site

Why did you select UPP Global Technology JSC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from UPP Global Technology JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

At Big Data Analytics Services, they supported us at the following tasks:

• Consulted on the design, construction, and deployment of storage infrastructure architecture, and data monitoring.
• Supported in solving clients' business problems, modelling, and ensuring data quality.
• Managed and operated the data centre.
• Collaborated with clients to propose simple solutions and streamline business processes inside and outside the company.
• Assisted clients in analysing data to derive insights for better decision-making.
• Maintained, upgraded, and transferred products.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We really appreciate their big data analytics service—it's been super helpful in guiding us to harness the right analytics tools and strategies that perfectly fit our business needs and industry requirements.

The Data team's expertise in understanding our needs, strategizing for our grow path, and selecting the appropriate technologies is remarkable and invaluable. They supporting, following our processes, calculating pros and cons, and pick the most effective sollution for us. After hiring UPP, we noticed that our business has developed much more efficiently and effectively than before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

UPP consistently delivered items on time, showing a strong commitment to meeting deadlines. They were also highly responsive to our needs, addressing any concerns or adjustments promptly throughout the project. Their proactive communication and ability to adapt to our evolving requirements ensured a smooth and successful collaboration. Overall, their efforts significantly contributed to enhancing the efficiency and positive development of our business operations.

What was your primary form of communication with UPP Global Technology JSC?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They anticipated challenges, promptly delivered high-quality results, and maintained excellent communication. Their proactive problem-solving and reliable execution made them invaluable partners in achieving our goals. 

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

UPP has been fantastic overall, and while there's always room for improvement, their proactive approach and dedication have really stood out. 

BACKGROUND

Please describe your company and position.

I am the CEO of SanAn Software

Describe what your company does in a single sentence.

I am the CEO of Sanan Software - an IT outsourcing company in Vietnam. 

Sanan Software is a young technology company, established in 2022, currently with over 50 members and 3 offices in Hanoi, Thanh Hoa, and Tokyo (Japan). We focus on delivering high-quality products and services in both Product and Outsourcing domains. 

In the Product domain, we specialize in developing management solutions for preschools, kindergartens, elementary schools, and other technology products related to children. SanAn provides software development services to clients from Japan in the Outsourcing domain. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

We hired UPP Global Technology JSC to conduct our Salesforce Consulting project

SOLUTION

How did you find UPP Global Technology JSC?

• Online Search
• Referral
• Clutch Site

Why did you select UPP Global Technology JSC over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from UPP Global Technology JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As a technology company that specializes in developing management solution products for children, we needed help with several projects focused on data management and processes within Salesforce. These include challenges such as incomplete lead lifecycle management, unclear key metrics, and the search for a reliable partner for CRM customization and development. In this project, UPP carried out the following tasks:

• Research to understand the company's current flow of reports. This helps UPP suggest the most suitable solutions and project types for the best results. 
• Reporting on revenue sources, maintaining revenue pipeline health in CRM and BI 
• Building custom Salesforce apps to facilitate sales, and CX use cases. 
• Rechecking lead management and pipeline management processes, technology, and reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 We greatly appreciate their Salesforce Consultant service, which has been highly useful in helping us choose the most suitable Salesforce edition, as well as its products and features, to meet our business needs and industry requirements.
The Salesforce team's expertise in understanding our needs and strategizing for our future growth, selecting the appropriate technologies, is remarkable and invaluable.

They collaborate closely with us, following our business processes, goals, and challenges. Then, they develop custom Salesforce apps to streamline our sales operations.

We've managed to significantly decrease our operational expenses, thanks to UPP Global Technology JSC. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team's outstanding attention to our needs and seamless integration into their work was remarkable. This personalized approach ensures that the solution perfectly fits our unique demands. Moreover, the project management team went the extra mile by providing thorough training on the new features and functionalities, making the transition smooth and effortless.

What was your primary form of communication with UPP Global Technology JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The UPPs member who supported us displayed a strong, professional work ethic with great enthusiasm.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

We are pleased with UPP Global Technology JSC, especially their enthusiasm staff.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Kaopiz

Describe what your company does in a single sentence.

I am CEO of Kaopiz - an IT outsourcing company in Vietnam. Kaopiz is a reliable software development partner of 200+ companies in all over the world varying from startups to high profiled corporations with 500+ projects in a wide range of industries, such as Education, Healthcare, Construction, Retail, E-commerce, Finance & Banking and others. The current Kaopiz is an enthusiastic team with 400+ young tech engineers who fond of learning the new and challenging the border of emerging technologies. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?
We hired UPP Global Technology JSC to conduct our Data Governance project.

SOLUTION

How did you find UPP Global Technology JSC?

• Online Search
• Referral
• Clutch Site

Why did you select UPP Global Technology JSC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from UPP Global Technology JSC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As an IT Outsourcing company, we have a large amount of data that must be collected and governed to optimise our Sales and Marketing process. In this project, UPP carried out the following tasks: 

• Do research to understand the company's current condition. This helps UPP suggest the most suitable solutions and project types for the best results. 
• Design and deploy a data-gathering system, ensuring the data quality, format, and optimisation. 
• Get information regarding the workflow of departments. 
• Carry out professional skills needed for the Data Governance process. 
• Provide reports on the progress. 
• Maintain and provide necessary support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their Data Governance service proves highly beneficial, aiding us in enhancing data quality, optimizing decision-making processes, and boosting operational efficiency concerning their Data Service. The Data team's capability to analyse our usecases, and look at our future growth to select suitable technologies is impressive and invaluable. 
They collaborate closely with us, comprehensively grasping our business processes, objectives, and obstacles, and subsequently crafting and executing the data-driven to suit our requirements. Thanks to UPP Global Technology JSC, our operational expenses have been significantly diminished, which is quite impressive.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What's particularly remarkable is the team's attentiveness to our needs and their incorporation into their work. This personalized approach guarantees a solution that perfectly aligns with our unique demands. Additionally, the project management team went above and beyond by offering comprehensive training on the new features and functionalities, ensuring a seamless and effortless transition. 

What was your primary form of communication with UPP Global Technology JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They efficiently supported us, displaying a highly professional work ethic.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

During our partnership, there were no issues to raise. 

BACKGROUND

Please describe your company and position.

I am the CEO of Relipa Co., Ltd

Describe what your company does in a single sentence.

We, Relipa, provide MVP building, web/app system development, and blockchain development assuring preferable time-to-market, quality, and sustainable collaboration with cost-effective solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• BI & Big Data Consulting & SI
• Develop and deployed an AI Chatbot to answer FAQs on our client's website.
• Plan and design architecture.
• Design and develop UI/UX of the chatbot.
• Train the chatbot to respond to the questions based on the input data
• Perform testing based on the suggested test cases
• Maintain

SOLUTION

How did you find UPP Global Technology JSC?

Referral

Why did you select UPP Global Technology JSC over others?

Great culture fit

How many teammates from UPP Global Technology JSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Client wanted an accurate and efficient AI Chatbot using ChatGPT, Langchain, and Pinecone technologies to minimize the effort for their customer care service team. In this project, UPP supported us to conduct the tasks below: 

• Planing and designing architecture. 
• Designing and developing UI/UX of the chatbot. 
• Training the chatbot to respond to the questions based on the input data in PDF, CSV, doc., docx files using the technologies such as Natural Language Processing, Large Language Model, Generative AI, etc. 
• Performing testing based on the suggested test cases and UPP's test cases to ensure that the chatbot gives the correct answers about the client's general information, products and services. 
• Fixing bugs. 
• Deploying the chatbot to the client's Website. 
• Maintaining the chatbot.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The chatbot can give the correct answers about the general information, products and services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a great team, with good communication and project management.

What was your primary form of communication with UPP Global Technology JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quick response to our questions.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

There was nothing to complain.

BACKGROUND

Please describe your company and position.

I am the Business Development Manager - Representative 

Describe what your company does in a single sentence.

We are a wholesaler in the US. We produce goods in Asia and import them into the US for distribution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• Identify the most relevant and valuable data sources available to them and how to capture, store, and process that data effectively.
• Developing strategies for analyzing big data to identify patterns, trends, and insights that can be used to improve business operations, customer experiences, and overall organizational performance.
• Designing and implementing big data architectures and systems that can handle large volumes of data, support real-time analytics, and enable data-driven decision-making.

SOLUTION

How did you find UPP Global Technology JSC?

Referral

Why did you select UPP Global Technology JSC over others?

Referred to me

What was the size of UPP Global Technology JSC’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Identifying our data needs and determining what data is available, what data is missing, and what data needs to be captured or collected.
• Identifying data sources: They identified internal and external data sources that can be used to- support the organization's business objectives, and develop strategies for capturing, storing, and processing that data.
• They analyzed the data to identify patterns, trends, and insights that can be used to improve business operations, customer experiences, and overall organizational performance.
• Creating data visualizations that can help stakeholders understand complex data insights and make better-informed decisions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased efficiency and productivity
• Improved decision-making
• Improved data quality and security

What was your primary form of communication with UPP Global Technology JSC?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We keep working on several projects with them. They communicate with us via Teams, WhatsApp and deliver items on time. The communication is fairly smooth.

What did you find most impressive or unique about this company?

They are really enthusiastic about delivering the best quality. We are really content with the way they conduct the project. I see that their Chief Data Analytics Officer and Consultant is quite experienced in his field.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

I have no comments on this.

BACKGROUND

Please describe your company and position.

I am the CEO of A Software Dev Company

Describe what your company does in a single sentence.

"I am Erik, CEO of TWENDEE SOFTWARE COMPANY LIMITED, a software development provider in Viet Nam. Twendee is a global full-cycle software development company with experience seniors and a focus on the latest technologies. Since 11/2018, we have been helping companies achieve their goals with impactful, industry-specific software solutions. We have 20+ Vietnamese developers working on multiple domains like Healthcare, Education Technology, Sport, Media & Entertainment, and Manufacturing, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• Our Salesforce project has successfully completed with UPP Salesforce consultants.

SOLUTION

How did you find UPP Global Technology JSC?

• Referral

Why did you select UPP Global Technology JSC over others?

• Close to my geographic location
• Pricing fits our budget
• Good value for cost
• Referred to me

What was the size of UPP Global Technology JSC’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The client wants a self-contained, comprehensive, and effective ERP tool for the internal management of the company. In this project, we carried out the following tasks:

• Do research and analysis to develop the best ERP process for client company's size, conditions, and demands.
• Unify and share each step of the process, as well as their respective duties.
• Get information regarding the workflow of departments.
• Identify performances that are not performing properly concerning the specified standard ERP process.
• Provide necessary reports on client's demands.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The ability of their Salesforce consultant to customize and implement Salesforce solutions that meet our unique needs is an impressive and valuable skillset.
• They work closely with us to understand our business processes, goals, and challenges and then design and implement customized Salesforce solutions to address our needs.
• Our operating costs have been reduced impressively thanks to this new system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

What's even more impressive is when the team listens to our needs and applies them to the system. This personalized approach ensures that we receive a customized solution that meets our specific requirements. Moreover, the project management team also provided thorough training on how to use the new features and functionalities, making the transition as smooth and painless as possible.

What was your primary form of communication with UPP Global Technology JSC?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They supported us efficiently.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

There was nothing to complain during our companionship.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of SotaTek JSC

Describe what your company does in a single sentence.

SotaTek offers leading tech experts with strong determination and high commitment to bring the most hi-tech IT services to make clients succeed in their path of digital transformation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• Our Salesforce project has successfully completed with UPP Salesforce consultants.

SOLUTION

How did you find UPP Global Technology JSC?

• Online Search
• Referral
• Clutch Site

Why did you select UPP Global Technology JSC over others?

• High ratings
• Close to my geographic location
• Pricing first our budget
• Good value for cost
• Referred to me

What was the size of UPP Global Technology JSC’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

"Client running businesses in the furniture field would like to convert their existing system from paper to cloud and develop a sales management system for their businesses in Viet Nam. In this project, we carried out the following tasks:

• Collecting information and expertise from all relevant departments.
• Gathering reports according to the requirements of relevant department heads.
• Collecting working habits and methods of relevant departments.
• Consulting solutions to convert from excel to paper form by cloud.
• Implementing a Sales & Services system.
• Integrating available on-premium systems

(Accounting, HR, etc)."

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• No matter what the challenges are to face, UPP team managed to solve all that bring outcome with the highest efficiency for us.
• Particularly, every department has its own business, using its own excel format. Hence, transforming seperate user habits into common ones among departments becomes increasingly complex. To overcome that, UPP team divides implementation milestones; seperately deploys each part to maximize employee adaptation and collects comments and suggestions to draw experience for the next deployment. Thereby, all departments have access to the system in a short time.
• Moreover, the operating costs have reduced by 60% by minimizing the quantity of licenses needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

To enhance efficiency and productivity, each work is managed on both online and offline platforms. As a result, all parties concerned may promptly access, comprehend, and resolve any issues that arise through in-person dialogue. Furthermore, in accordance with Scrum, we arrange daily video calls through Telegram and Google Meet to keep track of progress.

What was your primary form of communication with UPP Global Technology JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Its performance is driven by their fundamental values, which include adaptation, communication, accountability, innovation, and diversity. They always endeavor to deliver things on schedule and strive for optimum efficiency, no matter what problems arise. Good communication between us also helps to ensure that there are no misunderstandings.

Are there any areas for improvement or something UPP Global Technology JSC could have done differently?

I have no complaints for the accomplishment of the project

BACKGROUND

Please describe your company and position.

I am the Managing Director of KNS Vina Company Limited

Describe what your company does in a single sentence.

I am the Managing Director of KNS Vina, a garments manufacturer in Viet Nam. We produce and export garments globally, including the US, Korea, Japan, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UPP Global Technology JSC to accomplish?

• We would like to digitally transform our business.
• Upgrade infrastructure for business and company operations.
• Plan the best future strategic decisions based on data from the past

SOLUTION

How did you find UPP Global Technology JSC?

Referral

Why did you select UPP Global Technology JSC over others?

Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Referred to me

What was the size of UPP Global Technology JSC’s team?

2-5 Employees

What was your primary form of communication with UPP Global Technology JSC?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

This project aims to increase profit, and revenue on the most optimal investment cost. There was a team of 5 people including their Data team and salesperson. They helped us find out what we want and what benefits it can bring now and in the future and the opportunity costs.

They designed a data warehouse that fit our business model. Also, they collected and determined what data we had, then provided data with high quality so that we can rely on to make decisions and solve upcoming problems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• They designed a data warehouse which fit our business model.
• They collected and determined what data we had, then provided data with high quality so that we can rely on to make decisions and solve the upcoming problems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We communicated with them using Telegram, emails, Google Meet and managed the project by timeline of each phase. They were always on time.

What did you find most impressive or unique about this company?

They were professional and provided us with lots of useful suggestions.

Are there any areas for improvement or something {provider_name} could have done differently?

No, I have no complaints about them.

BACKGROUND

Please describe your company and your position there.

I am Jolie of Newwave Solutions - global Software Development, IT Outsourcing & Consulting firm in Viet Nam. We are a top-notch IT outsourcing company with over 11+ years of experience and 300+ dedicated employees. Since 2011, we've provided IT services from Mobile App Development, Software Development, QA & Testing, Software Maintenance, Game Development, UI/UX Design, to Emerging Technologies like Blockchain Development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire UPP Global Technology JSC?

Our firm has finished the Advanced Data Analytics project with UPP Insight team

SOLUTION

How did you select this vendor and what were the deciding factors?

UPP Global Technology is recommended as the TOP Data and Analytics company in Vietnam when I am doing research to choose one partner. Then we make first connection and I was surprised by the UPP's company profile and showcase. Especially, when I have the chance to see and work with the Chief Data Analytics of UPP, I decide to contract as soon as possible as I was overwhelmed by his technical expertise and professional working style.

Describe the project in detail and walk through the stages of the project.

During the construction and operation we encountered the following problems. We do not have in-depth knowledge of the technology used. Accompanied by big data problems, the processing performance (Ingest Data, ETL Data) has not been optimized in terms of processing time.

Chaining the system again costs in terms of time, increasing a lot of data that is not updated in time. However, thanks to optimized data query, and structure, there is a system to monitor and fix unexpected problems during data operation.

How many resources from the vendor's team worked with you, and what were their positions?

The project functions well with the contribution of 15 people with the supervision of one of their senior data scientists.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They delivered great outcomes that go beyond our and end users' expectation. Specifically, this Data Management system helps encrypt sensitive data and clearly decentralize the right people, the right authorities, responsibilities, and indirect access. The team proficiently use technology, design as well as clearly organize related component structures to avoid repetition.

Moreover, UPP Insight team members' working attitude was professional. We have a very satisfying working experience with them.

How effective was the workflow between your team and theirs?

Every task is managed in both online and offline platforms to maximize efficiency and productivity. Hence, all people involved can access and understand as well as solve occuring issue immediately by in-person discussion. Besides, as following Scrum, we host daily via Telegram, video call via Google Meet to keep track of the progress.

What did you find most impressive or unique about this company?

Their performance is accomplished and followed by their core value, which means they have adaptation, communication, accountability, innovation and diversity. They always tried to deliver products on time and head towards maximum efficiency no matter what issues appear. The outcome is also contributed by good communication between us so that no misunderstanding happens.

Are there any areas for improvement or something they could have done differently?

There is no space for further complaints