UnlockCommerce

BACKGROUND

Please describe your company and position.

 I am the Director of Marketing of a healthcare company 

Describe what your company does in a single sentence.

We serve as a turnkey solution for healthcare education programs, EMS programs and acute care facilities by providing capital equipment, training and simulation products, medical mattresses, disposable supplies and service from one source.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Account Management
• SCA Customizations & Modifications

SOLUTION

How did you find UnlockCommerce?

Referral

Why did you select UnlockCommerce over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unlock Commerce was asked to to modify our SCA PDP to display specific information from the NetSuite UI while adhering to specific branding guidelines. It was important to utilize existing custom fields and simplify the customization as our business objectives constantly evolve. 

Additionally, we required modifications during the Web Store checkout process so that customers where aware of additional fees that would be applied to their sales orders after checkout. The Native Filtering on our SCA site was not functioning as expected, Unlock Commerce was tasked with researching the problem and defining a solution.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The SOW provided for all requested cases/tasks gave us a clear, well-defined understanding of what would be accomplished. The UnlockCommerce team is extremely knowledgeable of SCA and the NetSuite UI which allowed them to provide insight into potential issues that would have been overlooked.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All projects were delivered on-time or sooner than the estimated completion date. The communication was constant and adapted to fit our business needs. Our Project Manager, Jessica, was available whenever we needed and was more than accommodating for virtual meetings. Additionally, all email communication was very thorough and well-written reducing the number of virtual meetings required.

What was your primary form of communication with UnlockCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Unlock Commerce was started by one of the creators of SCA. This in-turn provided great insight into how the software functions and communicates with the UI. All of the team members, including our Project Manager, had a great understanding of NetSuite and SCA.

Are there any areas for improvement or something UnlockCommerce could have done differently?

If there was a way to call our Unlock Commerce Team rather than email that would have been helpful if any time sensitive issues arose.

BACKGROUND

Please describe your company and position.

I am the Financial Controller of an equestrian apparel company

Describe what your company does in a single sentence.

Wholesale supply of equestrian safety wear and equestrian/outdoor apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Went live with B2B eCommerce Portal
• Extended the base solution to allow Sales Managers and Customers a portal to place order and self service their account 24/7

SOLUTION

How did you find UnlockCommerce?

• Online Search
• Clutch Site

Why did you select UnlockCommerce over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our aim was to provide a simple and straightforward B2B portal that could be used by our sales team and also our customers. As a number of our customers are smaller, family run businesses it does not always suit them to place sales orders or deal with issues during the 'normal' working day. We wanted to enable these users to be fully in control of their purchasing and servicing of their account.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

24/7 access to the business for all users

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always provided a quick response to any points raised and also not afraid to put forward ideas that may be more relevant.

What was your primary form of communication with UnlockCommerce?

Virtual Meeting

What did you find most impressive or unique about this company?

A consistent approach and consistent people on the project from Day 1.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Just the time difference that caused the slightest of delays in communication sometimes.

BACKGROUND

Please describe your company and position.

I am the CCO of CreateThrive

Describe what your company does in a single sentence.

We build digital products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Product Development

SOLUTION

How did you find UnlockCommerce?

Referral

Why did you select UnlockCommerce over others?

• Great culture fit
• Company values aligned

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our partnership with UnlockCommerce, where we're dedicated to helping one of our valued clients achieve their product development goals. Our collaboration with UnlockCommerce centered around building a suite of integrated commerce and self-service products, including SuiteCommerce for shopping experiences, SuiteCommerce MyAccount for customer portals, and the versatile Unlock Portal API. 

Our success was measured by the following key deliverables: 

Detailed requirements documentation, reflecting our client's unique needs. Stunning UI/UX design mockups and interactive prototypes. Fully developed, tested, and refined SuiteCommerce, MyAccount, and Unlock Portal API components. A comprehensive library of product documentation, covering every aspect of operation. Successful deployment and a seamless product launch in the production environment. Ongoing support and maintenance services, ensuring our client's continued success."

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased User Engagement: A significant increase in user engagement metrics, such as website traffic, user registrations, and time spent on the platform, compared to the pre-launch period. This outcome indicates that the products developed in collaboration with UnlockCommerce, including SuiteCommerce and MyAccount, effectively attracted and retained users, leading to a more engaged user base. 
• Reduced Support Tickets and Queries: A noticeable reduction in customer support tickets and inquiries related to technical issues or user difficulties. This demonstrates that the products were well-designed and user-friendly, resulting in fewer user frustrations and a more self-sufficient user base. 
• Positive ROI and Revenue Growth: A positive return on investment (ROI) within a specified time frame, along with measurable revenue growth attributed to the new products. This outcome showcases the tangible business impact of the project. By providing a seamless shopping experience through SuiteCommerce and improving customer self-service with MyAccount, the project contributed to revenue growth and validated its success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, consistently delivering items on time and meeting project milestones as planned. They exhibited a proactive approach to addressing our needs, promptly responding to any requests or concerns that arose during the project. Their responsiveness and ability to adapt to changing requirements contributed significantly to the project's overall success.

What was your primary form of communication with UnlockCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their remarkable blend of technical expertise and strong communication skills. They consistently delivered top-notch technical solutions while maintaining transparent and collaborative communication throughout the project. This unique combination ensured efficient problem-solving and a successful partnership.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Nothing I can think of

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager / E-Commerce Manager of Burch Bottle & Packaging, Inc.

Describe what your company does in a single sentence.

Packaging Supplier of Wholesale Plastic and Glass Jars, Bottles, Caps, Lids and other containers for a range of industries and uses including food and beverage, skincare, candles, essential oils and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Functionality and layout changes to Burch Bottle's NetSuite website for a better user experience
• Troubleshoot and fix miscellaneous issues with the website
• Improve the website's overall health to perform better in search engines

SOLUTION

How did you find UnlockCommerce?

Unlock reached out to Burch Bottle directly

Why did you select UnlockCommerce over others?

• Pricing fit our budget
• Company values aligned
• NetSuite experts and had extensive history with NetSuite

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with UnlockCommerce since mid-June and they have helped with adding custom fields to our NetSuite Suite Commerce Advanced Platform to aid in a better user experience, reduce duplicate content, and add simple, but effective styling changes to the site. 

Unlock has also helped Burch Bottle with a major issue in their shopping cart that prevented some buyers from being able to make a purchase, which has been an enormous benefit. Unlock has also consulted on SEO and provided an SEO Health Check with recommendations for improving the website's load speed, crawlability, and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The troubleshooting of the shopping cart error and fix immediately slowed down customers complaining that they could not check out. The shopping cart bounce rate dramatically reduced. For some of the custom field changes, when a unique text box was added on the category pages, and added content was added, search rankings for some of the top keywords significantly moved up which provided more website visibility. 

When this field was added, it also removed some of the duplicate content also found on those category products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, projects have been delivered within a reasonable time frame. Response to our needs has been excellent, especially with the emergency shopping cart issue.

What was your primary form of communication with UnlockCommerce?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication is exceptional with Tamara, our Project Manager. They are very responsive and organized. All requests and responses to requests are thoughtfully quoted before any work has been done and everyone on the team is warm, friendly and they genuinely care. Explanations of what has been done and what will be done in the scope of the project are all laid out clearly as well so there are no surprises.

Are there any areas for improvement or something UnlockCommerce could have done differently?

I am very happy with the work Unlock has done for us thus far so I do not have any constructive criticism at this time.

BACKGROUND

Please describe your company and position.

I am the Owner of The fine xpert

Describe what your company does in a single sentence.

The Finance Expert provides finance, accounting, bookkeeping, payroll, and business advisory services to help businesses streamline their financial operations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• We hired Unlock Commerce to design and develop a professional website that would better represent our brand, clearly showcase our services, and provide a strong online presence for potential clients.

SOLUTION

How did you find UnlockCommerce?

Online Search

Why did you select UnlockCommerce over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included website strategy, UI/UX design, custom web development, mobile responsiveness, service page creation, contact form integration, performance optimization, and basic SEO setup. The team handled the project from planning and design through development and launch, ensuring the website aligned with our business goals and brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website significantly improved our online presence and professionalism. We received positive feedback from clients, saw an increase in website inquiries, and experienced improved user engagement. The website is faster, easier to navigate, and presents our services much more effectively than before

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent throughout the engagement. The team maintained clear communication, provided regular progress updates, and was responsive whenever we had questions or requested changes. All major milestones were delivered on time, and the launch process was smooth.

What was your primary form of communication with UnlockCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand our business and translate our requirements into a website that feels professional, modern, and user-friendly. They were proactive with recommendations and genuinely focused on delivering a solution that would help our business grow.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Everything Was perfect

BACKGROUND

Please describe your company and position.

I am the Owner of Build wealth with tooba

Describe what your company does in a single sentence.

Build Wealth With Tooba provides personalized financial planning, wealth management, insurance, and investment solutions that help individuals and families achieve their long-term financial goals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• We hired UnlockCommerce to enhance our NetSuite SuiteCommerce platform, improve the client experience, streamline internal processes, and create a more efficient digital environment that better supports our financial and insurance services. We wanted a solution that could scale with our business while reducing manual administrative work.

SOLUTION

How did you find UnlockCommerce?

Referral

Why did you select UnlockCommerce over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involved SuiteCommerce customization, user experience improvements, platform optimization, and NetSuite-related enhancements. UnlockCommerce worked on improving client-facing functionality, optimizing customer account and service workflows, enhancing performance, implementing custom features aligned with our business requirements, and ensuring seamless integration with our operational processes. They also provided consultation, testing, deployment support, and ongoing recommendations for future platform improvements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The improvements resulted in a more streamlined experience for our clients and a more efficient workflow for our team. We saw reduced manual effort for administrative tasks, better organization of client information, improved platform performance, and a smoother customer journey. The enhancements also helped us provide faster service and improved overall operational efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly professional throughout the engagement. The team maintained clear communication, provided regular updates, and remained responsive whenever questions or new requirements arose. Deliverables were completed on schedule, and they consistently met expectations while adapting to evolving business needs.

What was your primary form of communication with UnlockCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

Their deep expertise in NetSuite and SuiteCommerce stood out immediately. UnlockCommerce understood both the technical aspects of the platform and the business challenges we were trying to solve. Their ability to recommend practical solutions that improved operations, rather than simply completing development tasks, made them a valuable long-term partner.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Nothing To Mention

BACKGROUND

Please describe your company and position.

I am the Marketing Head of silly times day care centre

Describe what your company does in a single sentence.

Silly Times Daycare Centre is a childcare facility dedicated to providing a safe, nurturing, and educational environment for children while supporting families in our community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• We hired Unlock Commerce to improve our online presence, modernize our website, and help increase inquiries from parents looking for daycare services in our area

SOLUTION

How did you find UnlockCommerce?

Online Search

Why did you select UnlockCommerce over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included website design and development, mobile optimization, search engine optimization (SEO), content organization, lead generation improvements, and technical support. Key deliverables included a redesigned website, improved site performance, enhanced user experience, and SEO optimization to increase online visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the website launch, we experienced increased website traffic, improved search visibility, faster page loading times, and a noticeable increase in parent inquiries through our contact forms. The new website also made it easier for families to access information about our programs and enrollment process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was organized and professional throughout the engagement. Communication was clear, milestones were well-defined, and all deliverables were completed on schedule. The team was responsive to feedback and proactive in addressing any questions or requests.

What was your primary form of communication with UnlockCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their ability to understand our business and translate our needs into a user-friendly digital experience. Their attention to detail, responsiveness, and commitment to delivering quality work made the entire process smooth and efficient.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Overall, we were very satisfied with the engagement.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers provides professional mobile car detailing, paint correction, ceramic coating, and vehicle care services that help customers keep their vehicles looking their best.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• We hired Unlock Commerce to redesign our website and strengthen our online presence. Our primary goals were to create a more professional brand image, improve the user experience across devices, and generate more qualified leads through the website.

SOLUTION

How did you find UnlockCommerce?

Online Search

Why did you select UnlockCommerce over others?

• Pricing fit our budget
• Great culture fit

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unlock Commerce managed the complete website design and development process. Their work included website strategy, UI/UX design, mobile optimization, service page creation, lead generation form implementation, performance optimization, and on-page SEO. They also provided guidance on content structure to ensure our services were clearly presented and easy for potential customers to understand.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website significantly improved our online presence and customer engagement. We experienced increased website traffic, better user interaction, faster page load speeds, and a noticeable increase in quote requests and customer inquiries. The website also better reflects the quality of our services and has helped build trust with potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent throughout the engagement. The team communicated clearly, responded quickly to questions, and kept us informed at every stage of the project. Deliverables were completed on schedule, and any requested revisions were handled efficiently and professionally.

What was your primary form of communication with UnlockCommerce?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their commitment to understanding our business and translating our vision into a high-quality digital experience. They combined technical expertise with strong communication and were genuinely invested in helping us achieve our goals. Their attention to detail and problem-solving approach made them feel like an extension of our team rather than an outside vendor

Are there any areas for improvement or something UnlockCommerce could have done differently?

Overall, our experience was extremely positive. If there is one area for improvement, it would be providing more frequent performance reporting immediately after launch. However, this was a minor point and did not affect the overall success of the project.

BACKGROUND

Please describe your company and position.

I am the Web Manager of Mack's Prairie Wings

Describe what your company does in a single sentence.

Waterfowl hunting Store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Netsuite Dev Work

SOLUTION

How did you find UnlockCommerce?

Referral

Why did you select UnlockCommerce over others?

• High ratings
• Referred to me

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dev work on all things related to Netsuit. Create complex feeds, scripts, and saved searches. Respond to any Netsuite issues that arrise and create solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Anything we have asked them to accomplish has been done. Personable. Easy to get in contact with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been excellent so far.

What was your primary form of communication with UnlockCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think it is important to be in direct contat with your oun Dev team. Not just through an Agency. I think the most important thing is how easy it has been to communicate with them from an Non-Dev backgound. We understand each other perfectly.

Are there any areas for improvement or something UnlockCommerce  could have done differently?

Nope