UnlockCommerce

BACKGROUND

OPPORTUNITY / CHALLENGE

• Account Management
• SCA Customizations & Modifications

SOLUTION

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

RESULTS & FEEDBACK

• Virtual Meeting
• Email or Messaging App

BACKGROUND

Please describe your company and position.

I am the Financial Controller of an equestrian apparel company

Describe what your company does in a single sentence.

Wholesale supply of equestrian safety wear and equestrian/outdoor apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Went live with B2B eCommerce Portal
• Extended the base solution to allow Sales Managers and Customers a portal to place order and self service their account 24/7

SOLUTION

How did you find UnlockCommerce?

• Online Search
• Clutch Site

Why did you select UnlockCommerce over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our aim was to provide a simple and straightforward B2B portal that could be used by our sales team and also our customers. As a number of our customers are smaller, family run businesses it does not always suit them to place sales orders or deal with issues during the 'normal' working day. We wanted to enable these users to be fully in control of their purchasing and servicing of their account.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

24/7 access to the business for all users

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always provided a quick response to any points raised and also not afraid to put forward ideas that may be more relevant.

What was your primary form of communication with UnlockCommerce?

Virtual Meeting

What did you find most impressive or unique about this company?

A consistent approach and consistent people on the project from Day 1.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Just the time difference that caused the slightest of delays in communication sometimes.

BACKGROUND

Please describe your company and position.

I am the CCO of CreateThrive

Describe what your company does in a single sentence.

We build digital products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Product Development

SOLUTION

How did you find UnlockCommerce?

Referral

Why did you select UnlockCommerce over others?

• Great culture fit
• Company values aligned

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our partnership with UnlockCommerce, where we're dedicated to helping one of our valued clients achieve their product development goals. Our collaboration with UnlockCommerce centered around building a suite of integrated commerce and self-service products, including SuiteCommerce for shopping experiences, SuiteCommerce MyAccount for customer portals, and the versatile Unlock Portal API. 

Our success was measured by the following key deliverables: 

Detailed requirements documentation, reflecting our client's unique needs. Stunning UI/UX design mockups and interactive prototypes. Fully developed, tested, and refined SuiteCommerce, MyAccount, and Unlock Portal API components. A comprehensive library of product documentation, covering every aspect of operation. Successful deployment and a seamless product launch in the production environment. Ongoing support and maintenance services, ensuring our client's continued success."

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased User Engagement: A significant increase in user engagement metrics, such as website traffic, user registrations, and time spent on the platform, compared to the pre-launch period. This outcome indicates that the products developed in collaboration with UnlockCommerce, including SuiteCommerce and MyAccount, effectively attracted and retained users, leading to a more engaged user base. 
• Reduced Support Tickets and Queries: A noticeable reduction in customer support tickets and inquiries related to technical issues or user difficulties. This demonstrates that the products were well-designed and user-friendly, resulting in fewer user frustrations and a more self-sufficient user base. 
• Positive ROI and Revenue Growth: A positive return on investment (ROI) within a specified time frame, along with measurable revenue growth attributed to the new products. This outcome showcases the tangible business impact of the project. By providing a seamless shopping experience through SuiteCommerce and improving customer self-service with MyAccount, the project contributed to revenue growth and validated its success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent, consistently delivering items on time and meeting project milestones as planned. They exhibited a proactive approach to addressing our needs, promptly responding to any requests or concerns that arose during the project. Their responsiveness and ability to adapt to changing requirements contributed significantly to the project's overall success.

What was your primary form of communication with UnlockCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their remarkable blend of technical expertise and strong communication skills. They consistently delivered top-notch technical solutions while maintaining transparent and collaborative communication throughout the project. This unique combination ensured efficient problem-solving and a successful partnership.

Are there any areas for improvement or something UnlockCommerce could have done differently?

Nothing I can think of

BACKGROUND

Please describe your company and position.

I am the Web Manager of Mack's Prairie Wings

Describe what your company does in a single sentence.

Waterfowl hunting Store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Netsuite Dev Work

SOLUTION

How did you find UnlockCommerce?

Referral

Why did you select UnlockCommerce over others?

• High ratings
• Referred to me

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dev work on all things related to Netsuit. Create complex feeds, scripts, and saved searches. Respond to any Netsuite issues that arrise and create solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Anything we have asked them to accomplish has been done. Personable. Easy to get in contact with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been excellent so far.

What was your primary form of communication with UnlockCommerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I think it is important to be in direct contat with your oun Dev team. Not just through an Agency. I think the most important thing is how easy it has been to communicate with them from an Non-Dev backgound. We understand each other perfectly.

Are there any areas for improvement or something UnlockCommerce  could have done differently?

Nope

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager / E-Commerce Manager of Burch Bottle & Packaging, Inc.

Describe what your company does in a single sentence.

Packaging Supplier of Wholesale Plastic and Glass Jars, Bottles, Caps, Lids and other containers for a range of industries and uses including food and beverage, skincare, candles, essential oils and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire UnlockCommerce to accomplish?

• Functionality and layout changes to Burch Bottle's NetSuite website for a better user experience
• Troubleshoot and fix miscellaneous issues with the website
• Improve the website's overall health to perform better in search engines

SOLUTION

How did you find UnlockCommerce?

Unlock reached out to Burch Bottle directly

Why did you select UnlockCommerce over others?

• Pricing fit our budget
• Company values aligned
• NetSuite experts and had extensive history with NetSuite

How many teammates from UnlockCommerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have been working with UnlockCommerce since mid-June and they have helped with adding custom fields to our NetSuite Suite Commerce Advanced Platform to aid in a better user experience, reduce duplicate content, and add simple, but effective styling changes to the site. 

Unlock has also helped Burch Bottle with a major issue in their shopping cart that prevented some buyers from being able to make a purchase, which has been an enormous benefit. Unlock has also consulted on SEO and provided an SEO Health Check with recommendations for improving the website's load speed, crawlability, and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The troubleshooting of the shopping cart error and fix immediately slowed down customers complaining that they could not check out. The shopping cart bounce rate dramatically reduced. For some of the custom field changes, when a unique text box was added on the category pages, and added content was added, search rankings for some of the top keywords significantly moved up which provided more website visibility. 

When this field was added, it also removed some of the duplicate content also found on those category products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, projects have been delivered within a reasonable time frame. Response to our needs has been excellent, especially with the emergency shopping cart issue.

What was your primary form of communication with UnlockCommerce?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication is exceptional with Tamara, our Project Manager. They are very responsive and organized. All requests and responses to requests are thoughtfully quoted before any work has been done and everyone on the team is warm, friendly and they genuinely care. Explanations of what has been done and what will be done in the scope of the project are all laid out clearly as well so there are no surprises.

Are there any areas for improvement or something UnlockCommerce could have done differently?

I am very happy with the work Unlock has done for us thus far so I do not have any constructive criticism at this time.