Unflip

BACKGROUND

Please describe your company and position.

I am the Founder of Brewberry

Describe what your company does in a single sentence.

Coffee Restaurant

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unflip to accomplish?

• Branding
• Social Media Management
• Website

SOLUTION

How did you find Unflip?

• Online Search
• Referral

Why did you select Unflip over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Unflip were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are seeking a comprehensive brand and digital presence refresh. The scope of work includes:

1. Branding: Logo design, color palette, typography, and brand guidelines to ensure a consistent visual identity.
2. Web Design: A fully responsive, user-friendly website design (UI/UX) with key focus areas including homepage, service pages, contact form, and blog layout.
3. Content Support: Assistance with visual and copy content to align with brand tone and customer experience.

The key deliverables include finalized brand assets, a high-fidelity website design prototype, and a developer-ready design system (if needed).

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that clearly demonstrated success:

• Increased Engagement: Website bounce rate decreased by 35% and average session duration increased by 48% within the first 3 months post-launch.
• Brand Recognition: Following the branding update, social media followers grew by 60% and brand recall in surveys improved significantly.
• Conversion Rate Boost: Conversion rates improved from 2.1% to 4.5%, driven by streamlined UX and stronger call-to-actions.
• Operational Efficiency: Internal processes improved with a new design system, reducing development time for new pages by 40%.
• Positive Feedback: Received positive testimonials from users and stakeholders, highlighting ease of use, visual appeal, and performance improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team demonstrated strong project management throughout the engagement. They adhered closely to the timeline, consistently delivering key milestones on or ahead of schedule. Communication was clear, proactive, and responsive—any questions or change requests were handled promptly and professionally. 
They showed a genuine commitment to understanding our needs, adjusting their approach when necessary, and ensuring a smooth collaboration from start to finish.

What was your primary form of communication with Unflip?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to blend creativity with strategic thinking. They didn’t just deliver high-quality design and development—they truly understood our goals and translated them into solutions that were both visually compelling and functionally effective. 
Their attention to detail, responsiveness, and willingness to go the extra mile made them feel like an extension of our team rather than just a vendor.

Are there any areas for improvement or something Unflip could have done differently?

Overall, the experience with Unflip was excellent, but one area for improvement could be clearer upfront timelines for revisions and feedback cycles. While the team was highly responsive, setting more structured checkpoints early on might have streamlined communication even further. 
That said, they were always open to feedback and quick to adapt, which made the process smooth and collaborative.