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BACKGROUND

Introduce your business and what you do there.

I’m one of the directors of South Beach Skin Lab, and we have an anti-aging cream line.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We hired Pivofy to redevelop our e-commerce website in conjunction with a design firm.

SOLUTION

What was the scope of their involvement?

A local design firm put together the look and feel of our Shopify store. Then, Pivofy did everything from the ground up based on the design they received from the design firm. When we gave them the job, our platform was still on Shopify 1.0, and they helped us pivot to Shopify 2.0.

What is the team composition?

I worked with Dennis (Founder), and he did most of the consulting part with me. He worked through everything because he was a programmer himself. We also worked with their project manager and developer. We only interacted with the developer through chat.

How did you come to work with Pivofy?

I searched for Shopify Plus approved developers on different websites, including on Clutch. I then saw that Pivofy had many good reviews. I also interviewed several firms, but Pivofy seemed to be the most knowledgeable and involved in the process. Their pricing was fair, too.

How much have you invested with them?

We spent $30,000–$40,000.

What is the status of this engagement?

Our partnership ran from May–December 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They were able to complete the project perfectly. We just got our website launched 3–4 days ago, so it would be hard to share any success metrics at this point. We had a couple of bugs before the site was launched, but it was far less than I expected. They also resolved the bugs before we went live. Overall, we were pretty satisfied with their service.

How did Pivofy perform from a project management standpoint?

Our deadline got extended, but only because I asked them to switch to the new Shopify 2.0. It only took them about an extra month to learn the new code requirements. We also appreciated that we talked directly to the people who were working on our project instead of communicating to a middleman what we wanted to achieve. Overall, they did a good job, and I was super happy with our experience.

What did you find most impressive about them?

Their flexibility, especially in dealing with last-minute changes, was impressive. They never pushed back on anything, and they always looked forward to getting things done, which was my favorite part of working with Pivofy. They also didn’t make any excuses, even if they were faced with challenges.

Are there any areas they could improve?

To be honest, I had a really great relationship with Pivofy. We did switch project managers in the middle of the project, but they didn’t really have control over that. In fact, the new project manager came in very quickly and he was better than the first one — they turned something negative into something positive.

Do you have any advice for potential customers?

Be very clear about your expectations upfront and have a good plan. Moreover, be very active in providing feedback and work through the project’s problems together. I don't know how they work with other clients, but in our case, they were very hands-on.

BACKGROUND

Please describe your company and your position there.

We manufacture , Market and Distribute a line of Cold Pressed Juice for Craft Cocktails.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pivofy?

We needed to launch our new brand , Twisted Alchemy , onto Shopify with two separate groups of customers. Wholesale to the hospitality industry and Retail to quarantine cocktail home users.

What were your goals for this project?

This project required two very different processes and product merchandising solution. The CEO Denis never stopped finding solutions and is ALWAYS available for my constant requests .

SOLUTION

How did you select this vendor?

Had the most experience with Shopify for Consumer Products and good references.

Describe the project and the services they provided in detail.

Process development and architecture.

What was the team composition?

Denis and his team of developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Website sales up over 1000%!

How was project management arranged and how effective was it?

We had weekly team meetings and constant phone calls.

What did you find most impressive about this company?

Denis worked all the time and on budget. The team was flexible with changes we kept making.

Are there any areas for improvement?

Not really.

BACKGROUND

Please describe your company and your position there.

The Mata Traders mission is to “fashion a better world” through designs that celebrate a woman’s originality and empower her purchases for change. We merge vibrant styles with fair trade practices to make an impact on global poverty–bringing living wages to artisans in India and Nepal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pivofy?

We hired Pivofy to migrate our existing website and e-commerce platform to Shopify.

What were your goals for this project?

As a fair trade company, we wanted the project to closely meet our budget and resource constraints. We wanted the migration to improve our e-commerce functionality and modernize our site.

SOLUTION

How did you select this vendor?

Acquaintances recommended Pivofy to us and highly praised their work.

Can you go into detail about the services they provided and the scope of the project?

Pivofy provided guidance for the design process, reviewed the scope of work, and conducted the data transfer of our e-commerce operations.

They are currently working on launching the site.

What was the team composition?

We work with their development team.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are soon going to launch the site.

How was project management arranged and how effective was it?

We use Basecamp with Pivofy to communicate on the project. They amaze us with their quick turnaround time. 

What did you find most impressive about this company?

They impress us with their in-depth knowledge of Shopify and are easy to work with. Their responsiveness and dedication to the project make them valuable partners.

Are there any areas where they can improve?

No, there are no areas to improve.