Uncap

BACKGROUND

Please describe your company and position.

I am the Creative Director of Love & Promise Jewelers

Describe what your company does in a single sentence.

E-commerce fine jewelry company that specializes in custom designs with unique gemstones with focus on bridal. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Migrate from Magento to Shopify
• Maintain established SEO assets & content

SOLUTION

How did you find Uncap?

Referral

Why did you select Uncap over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website had gone through a history of 3 agencies so we knew the quality on the backend. Our last agency that specialized in Magento was wonderful (beginning 2 were not so great) but we wanted to move away Magento due to the continuous updates and security patches needed to maintain the website. Shopify offered a more user friendly solution with less friction and apps with easy installation that doesn't require a dev team to implement; so we landed on Shopify. We needed migration of over 12 years of data and over 2900 products with correct redirects without losing invested SEO. The team provided design for UIUX within 2 weeks of signing on the project and migrated everything over within 3.5 months. They were on time with their deliverables as promised and the final project looks amazing. We are still working out some kinks that were discovered post launch which they had been super patient with. The team at Uncap always responded timely and answered questions with professionalism. Highly recommend!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a detailed outline of timeline from design to data migration that was presented. The team was able to deliver within their promised timeline. The delays were due to our unexpected occurrences from our end. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project manager Andy is very professional and detailed. 

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The company's patience and ability to work about our teams unpredictable schedule. Uncap is very accommodating and a team player. 

Are there any areas for improvement or something Uncap could have done differently?

This may sound odd but not a fan of the program they use Click up Notifications or Marker.io . This is more of a personal preference. I find the programs cumbersome and not so intuitive. I prefer the platform Teamwork but again this is personal preference. 

BACKGROUND

Please describe your company and position.

I am the EVP, eCommerce of ULE Group

Describe what your company does in a single sentence.

ULE Group is a national leader in electrical, power, and lighting distribution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Launch an eCommerce shop
• Incorporate current customers, their credit lines and pricing into the site
• Expand the reach of our business nationwide
• Outline our services to provide detail and lead generation for enterprise accounts

SOLUTION

How did you find Uncap?

Referral

Why did you select Uncap over others?

• Pricing fit our budget
• Referred to me
• Was able to deliver all requirements

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website needed to be a B2B site but also not gatekept and open to the public. We required tiered pricing for our signed in customers as well as quotes and credit limit use for checkout. Uncap was able to accomodate all of these requirements and more with Shopify out of box, apps as well as one iPaaS connector company we utilized to connect our ERP. Uncap delivered the UX, development and testing on time and any delays on launch were either internal or with outside agencies. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uncap was able to deliver on all needs and most wants of the project. Any delays were either due to an App or outside vendor or our internal delays. Uncap took a complex business model and set of requirements and delivered them in an uncoventional platform of Shopify Plus that we chose for multiple reasons. Before even starting the project, Denis at Uncap, went through each of my requirements and laid out if it was doable, if it was native to Shopify, if it required an app and which one they recommend, or if custom work was needed. Uncap was recommended by Shopify, and we couldn't be happier. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Uncap laid out the timeline and project in a PM tool that was tracked and recorded daily as well as having weekly meetings on the status of the project. Their response time on any question, concern or issue was within a business day.

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Uncap not only knows B2B and Shopify Plus well, but they outlined the project and did not "nickle and dime" us on anything that came up along the way. They found unique solutions to our challenging needs. There was never talk about things being out of scope like other agencies will do and didn't put a cutoff on feedback or UAT issues discovered. We had a great Project Manager, Adam and Denis, the Founder & Pricipal, was always available for a call or email. 

Are there any areas for improvement or something Uncap could have done differently?

No improvements to speak of. 

BACKGROUND

Please describe your company and position.

I am the CEO of Sock It to Me

Describe what your company does in a single sentence.

We sell socks that will put a smile on your face and some real pep in your step!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Launch a brand new website on the Shopify platform

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap migrated our website to Shopify ensuring the front end design was done in a way that protected the look and feel of our brand and the customer shopping experience and helped us improve back end organization and functionality of our our ecommerce processes. We had agressive expectations to make the move in 2-3 months so we could be fully operational by the busy holiday shopping season. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We kept to an agreed upon timeline and launched in our target month. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept to a timeline, communciated frequently, priotitized troubleshooting and solution delivery, and had a high sense of urgency the entire time.

What was your primary form of communication with Uncap Commerce?

Virtual Meeting

What did you find most impressive or unique about this company?

I was so impressed with the communication and the sincere effort Uncap Commerce put towards establishing trust in their ability to take our 'baby' and make it amazing. They listened and we felt heard. They were also amazing troublehsooters...if something wasn't working, they were so quick to come with vetted alternatives for us to consider. It was amazing.

Are there any areas for improvement or something Uncap Commerce could have done differently?

Nothing I can think of. 

BACKGROUND

Please describe your company and position.

I am a Director at Kodo

Describe what your company does in a single sentence.

Kodo is an early childhood education manufacturer and retailer devoted to inspiring exploration and curiosity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap to accomplish?

• Audit existing website
• Craft strategy for new website
• Support launch of new website
• Support post-launch edits and needs of new website

SOLUTION

How did you find Uncap?

• Referral
• Outside agency

Why did you select Uncap over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Uncap were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We contracted with Uncap to create a brand new ecommerce store because we were maxing out our previous store on a out-dated platform. They helped us understand what the problems were going to be in making this change, how to handle them, and hand-held us through the whole process. Our dedicated account manager was key to our success and the owner of the business is incredibly forthright in how we could accomplish our goals. The team at Uncap continues to be a resource to us and I'm thankful to still have access to their consultancy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of the website, verifiable transfer of pages, UI & UX completion via Figma.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was handled by Adam using a mixture of email, google, and Clickup which seemed to work well for both teams. The requests were always handled and communicated in a timely manner.

What was your primary form of communication with Uncap?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Hats of to the team for hand holding us through this laborious and sometimes stressful process. They've been nothing but supportive and continue to be a resource to us even after the launch. Shout out to Adam, Andy, Jo, and Dennis. Truly grateful for their service and experience.

Are there any areas for improvement or something Uncap could have done differently?

More experience / recommendations for ecommerce tax solutions. 

BACKGROUND

Please describe your company and position.

I am the CEO of English Riding Supply LLC

Describe what your company does in a single sentence.

We manufacture and distribute equestrian products, selling to retailers and selling direct.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Build a user friendly and compelling B2B website for a complex sku portfolio
• Build a B2C website for a new brand

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Uncap Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap has partnered with us on development of three Shopify based websites, Ovationriding.com, our B2B, and Centaur Ranch. Each project was unique.  Ovation Riding was building the D2C site of an existing brand. It was a complex portfolio and our internal systems and data organization tools were antiquated.  The deliverables included creating a seamless shopping experience and a premium brand experience for the consumer.  Uncap delivered a fully functional site within 4 months. They then took on the building of our B2B site which encompasses 14,000 unique skus across 57 brands. They delivered this project in 6 months and our customers are thrilled with the results.  Finally, they built a D2C site for a brand new brand in our portfolio in four months. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success was defined by hitting timelines, quality of content, and minimal rounds of revisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is exceptional. They hold us accountable so they can hold themselves accountable to hitting timelines.  Uncap is extremely responsive. Denis the owner jumps in to help with any questions. They are a very professional and organized.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of service from the owner/founder/CEO and the service levels of the team. They are also high level experts on all things Shopify.

Are there any areas for improvement or something Uncap Commerce could have done differently?

No, they overperformed. 

BACKGROUND

Please describe your company and position.

I am a Director

Describe what your company does in a single sentence.

Manufacturer for ski and outdoor products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Transition to a new e-com platform

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• Pricing fit our budget
• Referred to me
• Experience with Shopify

Describe the scope of work in detail. Please include a summary of key deliverables.

This project consisted of designing and developing a new, responsive and professional ecommerce website using the Shopify platform and its ecosystem. The website should have a modern, clean and simple user interface for enhanced user experience and optimized conversion and engagement. UX Design Cross-sell and upsell features Cart Drawers Homepage Collection pages Product Detail Pages Tech stack integrations Data Migration

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was built in the agreed upon timeframe and the uncap team was great at responding to any issues that came up along the way. The switch to a new e-com platform that Uncap enabled us to pull off lead to a significant increase in online sales without any dollars spent on ads.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was great to work with and offered solutions for any issues that came up. We were able to go live by our desired date.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with the speed in which they were able to take on all the heavy lifting of building out the website and migrating all our data over to the new e-com system. The team is also very personable and responsive.

Are there any areas for improvement or something Uncap Commerce could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Director of Operations of an automotive company 

Describe what your company does in a single sentence.

Parts and accessories within the powersports industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migrate to Shopify from out-dated platform
• Integrate with existing out-dated ERP system

SOLUTION

How did you find Uncap Commerce?

• Online Search
• Clutch Site

Why did you select Uncap Commerce over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Portfolio

How many teammates from Uncap Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Refresh the look of our site for a clean, modern appearance. 
• Migrate over 5,000 active SKUs and all associated data to Shopify. 
• Migrate thousands of recent customers an order history to Shopify. 
• Maintain functional elements, like shop by diagram and B2B/wholesale pricing structures. 
• Integrate with older ERP.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Successful ERP integration 
• Increased conversions 
• Increased traffic 
• New customer acquisitions 
• Minimal impact on current business flows

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I first spoke with Denis who was able to quickly drill down on our requirements, offer solutions and return a very reasonable quote. Once we were underway, I dealt with Adam, my dedicated project manager. Adam kept the project running with weekly meetings as well as constant email communication. I was provided with a timeline within my proposal and the UNCAP team stuck to it. 

The few delays experienced with my project all stemmed from dealing with the limitations of my older ERP and tax integration, not the UNCAP team. Both Adam and Jack (one of the developers) consistently delivered on function requests, like dropship functionality for our wholesale customers, custom pricing displays and a customized portal for B2B resources.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Shopify is markedly different than any other platform I've worked with, but both Adam and Denis demonstrated a deep understanding of working within the Shopify ecosystem from the get-go, which in turn helped me tremendously with aligning the new site with our older business model and work flows. Adam seemingly had a solution for every issue we came across, and if he didn't have one immediately, he was only a few days away from figuring something out. 

He has been truly unflappable throughout the entire process. Jo, the designer on my project, very quickly turned around a clean and minimal design that had so much more than the traditional lorem ipsum all over the place. She and her team dug up our old photos and content to create a site that tells a story about the company, the product, and the lifestyle. It was really impressive and only required a few very minor changes.

Are there any areas for improvement or something Uncap Commerce could have done differently?

I have plenty of suggestions for Shopify, but not for UNCAP. They delivered.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a consumer health company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Uncap Commerce?

We wanted to migrate our Magento platform to Shopify.

SOLUTION

What was the scope of their involvement?

Uncap Commerce helped us with e-commerce development. The team focused on creating our new Shopify platform and migrating all of the data from our previous system while making the process extremely easy. To jumpstart the process, we provided them with our plans, and they gave us their feedback in a very collaborative approach.

What was the team composition? 

We worked with 2–3 members of Uncap Commerce’s team, including Adam (E-Commerce Director).

How did you come to work with Uncap Commerce?

Uncap Commerce was a Shopify partner when we first met them. We chose them for this project because we had worked with them in the past.

How much have you invested with them?

We invested around $30,000 with them.

What is the status of this engagement?

We worked together from August–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Uncap Commerce’s work resulted in an increase in revenue and conversion rates on the site. Overall, they delivered immediate positive results within our expected metrics, and we’re super happy with them.

How did Uncap Commerce perform from a project management standpoint?

Uncap Commerce handled the whole project from start to finish and delivered it ahead of schedule while staying on budget. In addition, they kept us informed on the project throughout the process.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Adam was great; working with him was very good because he made things extremely smooth for us and was a problem-solver.

What did you find most impressive about them?

Uncap Commerce did a great job moving the project along and was always ready for our requests. In addition, they showed their expertise in Shopify.

Are there any areas they could improve?

I didn’t think there was anything they could improve on.

Do you have any advice for potential customers?

Having a plan from the start could make things easier rather than deciding things as they come up.

BACKGROUND

Please describe your company and position.

 I am the Ecommerce Manager of a consumer products company 

Describe what your company does in a single sentence.

We sell vitamins and supplements to customers in niche markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migrate from one ecommerce platform to Shopify Plus
• Improve the user experience through an updated website design
• Provide recommendations on services or solutions needed for our D2C and B2B stores

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Uncap Commerce were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project was to migrate an old, antiquated e-commerce platform to Shopify Plus. That included: 

• site redesign
• subscription migrations
• a full tech stack upgrade.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included a successful migration to a fully operational site to meet our business needs. The project was completed on time with no issues on an extremely aggressive timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project milestones and deliverables were communicated clearly, and we were provided a project schedule. Items were delivered on time, and communication was top-notch. There was never a time in the project when I didn't know what was happening or what the potential risks were.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were always in the know about where the team was on the project, what was going well, and what was presenting challenges. If there was an issue, a solution was always provided. They were an extension of our team. I would recommend Uncap to anyone looking for Shopify work.

Are there any areas for improvement or something Uncap Commerce could have done differently?

This particular project went extremely well.

BACKGROUND

Please describe your company and position.

I am the Owner and CEO of the company. 

Describe what your company does in a single sentence.

We market and sell solid wood furniture for craftspeople throughout Vermont.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Uncap Commerce to accomplish?

• Migrate our website to Shopify Plus

SOLUTION

How did you find Uncap Commerce?

Referral

Why did you select Uncap Commerce over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Uncap managed the modernization and migration of our website. Our site was 12 years old and had been custom built with hundreds of unique capabilities, based on our needs over the years. We had thousands of products, pages, categories, blogs, etc. The migration was much more complex than most but the folks at Uncap led us step by step through the process. 

Denis, Adam and James were our main contacts and they were all great to work with-- always available and responsive to our questions. We're very happy with the new website and would certainly recommend Uncap to anyone looking to set up a Shopify site or migrate to Shopify from another platform. They are the experts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved SEO
• Improved site design and UX 
• Improved sales revenue 
• Improved traffic (organic and paid)
• Improved customer feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was thorough and responsive. We had regular, scheduled weekly meetings with our project managers. Both Adam and James were available via email, phone and teleconference. At times, my team got a little behind on our scope of work, but the uncapped team was always willing to wait for us to catch up.

What was your primary form of communication with Uncap Commerce?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everyone in the company, from the owner down to the project managers and tech support, took the time to really get to know our company and our needs for the new website. They are brilliant and very knowledgeable of all that Shopify can do.

Are there any areas for improvement or something Uncap Commerce could have done differently?

Not that I can think of