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BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of ENA Solution, a technology startup that helps small- and medium-sized businesses with their HVAC (heating, ventilation, and air-conditioning) system, specifically with their thermostats. We manufacture, design, and develop industrial smart thermostats, and we try to offer building-management systems at a much lower cost.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We were focusing on B2B e-commerce, and we had a website done by ourselves that needed to be revamped.

SOLUTION

What was the scope of their involvement?

Pivofy revamped our Shopify website, and they were in charge of both its design and development. Additionally, they brought in their expertise to manage our content assets and the copywriting done by another company.

Initially, Pivofy did extensive research and discovery for one month. After that, they came up with the first templates and set up multiple meetings to get everyone on the same page and have our approval. During that process, we gave them our feedback, which they took into consideration.

Our most important requirement was to have a website that could attract the right leads so that we could convert those leads into business. Thus, we requested a cohesive website that matched our brand guidelines, and they did that perfectly.

Pivofy demonstrated their expertise by explaining to us the customers’ journey on our website. They also implemented certain calls to action on specific parts of the website to improve the users’ engagement.

Additionally, they introduced us to other people who had different areas of expertise, and we developed a small community around this project. For example, they introduced us to a marketer, who became the liaison between Pivofy and us and helped us with our website's content.

What is the team composition?

We worked with 3–4 people from Pivofy. Their team included a project manager, someone who helped with implementation, and a person who did the initial research.

How did you come to work with Pivofy?

I found Pivofy searching online. When we talked to them, we found out that they had done B2C e-commerce very successfully. After interviewing a few companies, we noticed that they were the right team for us; they had the right synergy.

What is the status of this engagement?

We worked together from June–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s still very early to see the impact of Pivofy’s work, but we’ve received great feedback about our site from friends and customers. Now, we’re going to run some ads to attract traffic to our website and see its performance.

Overall, we had a good collaboration, and I’m happy with the result. We’re definitely going to work with them again as our business grows.

How did Pivofy perform from a project management standpoint?

Pivofy’s project management was very good, and our communication was smooth. They always thought about our needs, and they never had excuses. Working with them was great. We communicated via Google Meet, WhatsApp, and email.

What did you find most impressive about them?

Pivofy knew exactly what their expertise was, and they exceeded our expectations. They had a good network, and they worked together towards our goal.

Are there any areas they could improve?

Sometimes, Pivofy’s schedule was not convenient for us because we had a two-hour difference. However, that wasn’t an issue, and they worked after hours to accommodate our needs.

Do you have any advice for potential customers?

Have a team dedicated to the project because Pivofy works very fast, and they need you to be available. If you’re not on top of your project, you might not get the results that you expect.

BACKGROUND

Please describe your company and your position there.

I’m am the founder and CEO of fluidfreeride, the leading speciality retailer of electric scooter in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pivofy, and what were your goals?

I had originally created our website myself. Over time it could not keep up with business growth. More and more scooters, accessories and parts. Especially scooters had to be reorganized to be more shop able for customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

Pivofy offered a good balance of experience and value. In my discussions prior to signing the contract, the company engaged on potential solutions for the challenges and convinced me that they would be the right fit.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Before signing, Pivofy recommended we go with a design agency they had worked with before in order to properly design the new site before Pivofy would start development. At first I was a little confused by this approach but it turned out this was a brilliant move. The design agency clarified a lot of things we had to decide regarding part to purchase so that pivofy could focus on development. Once the design was done, pivofy spent 6 weeks developing. Then we spent another 8-10 weeks adding content and requesting adjustments before going live.

How many people from the vendor's team worked with you, and what were their positions?

2: lead developer and owner of the company (also partially developing)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site is much faster and feels great to use.we just launched today so no results, yet. I am expecting conversion to increase substantially just by site speed alone.

Describe their project management style, including communication tools and timeliness.

Very clear management of expectations. Commitments were held up. The project would have completed much faster if our side had been faster with restricting and adding the content.

What did you find most impressive or unique about this company?

They have a direct style and ability to propose multiple concise options to solve a problem or address a need.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the director of Wellness & Sports Nutrition at Ajinomoto Health & Nutrition.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pivofy, and what were your goals?

We had an outdated website that was custom coded requiring IT for any changes. Our goal was to update the look and functionality of the website, while at the same time making it easily editable by my staff, without support from IT.

SOLUTION

How did you select this vendor and what were the deciding factors?

We talked with multiple vendors, but ultimately chose Pivofy based on the recommendation of another group within our company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We completed a complete web redesign with a design firm recommended by Pivofy. They then transitioned this design to Pivofy for the development work. Pivofy built the new website then when ready to launch, replaced our existing Shopify site with the newly redesigned site.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Denis and one of his team members on the project, including weekly calls to discuss progress and work through any outstanding issues.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Just launched, so limited results thus far, but already benefiting from the ease of use and ability to quickly make changes to the site without involving IT.

Describe their project management style, including communication tools and timeliness.

They used Basecamp for ongoing communication and weekly calls for overall updates.

What did you find most impressive or unique about this company?

They were easy to work with and very responsive to questions and concerns. When issues arose, they quickly addressed and resolved them.

Are there any areas for improvement or something they could have done differently?

There we some minor fixes needed after launch, but they quickly resolved those. Otherwise, the launch has been very successful.

BACKGROUND

Introduce your business and what you do there.

I’m the SVP of marketing at a beauty startup in the natural space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We needed help overhauling our website theme. We wanted to implement our custom design to the theme and increase average order values.

SOLUTION

What was the scope of their involvement?

Pivofy helped us revamp our theme on Shopify Plus. First, we built the scope of work together. They brought on the required number of developers at each phase of the project. They worked with my e-commerce manager for front-and backend development. We had another firm do the design portion.

What is the team composition?

I directly interfaced with Denis (Founder & CEO). We also worked with a few developers.

How did you come to work with Pivofy?

We searched for quite a while. We had a lot of lessons learned with other website development firms. We failed to bring our vision to life until we worked with Pivofy.

How much have you invested with them?

We’ve spent $10,000–$50,000.

What is the status of this engagement?

We started working together in January 2020, and we wrapped up in March 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve gotten rave reviews on the site’s design and development. It’s much easier to navigate. We have portions of the website that were built for education so our CEO is happy that we can continue to populate those areas. Everybody was very happy.

We’ve only been running for a month and a half. Everything looks great. The team could not be more responsive. They offer constant communication with my team. I couldn’t be happier. They delivered everything on time.

How did Pivofy perform from a project management standpoint?

Their project management was A-plus. The team kept us on track using Basecamp. It kept everyone informed and on task. We also had regular check-in calls and milestones. Outside of Basecamp, we mainly communicated via email.  

What did you find most impressive about them?

I was impressed with the best practices that Denis brought to the table. He showed confidence in everything he was suggesting.

Are there any areas they could improve?

No, nothing comes to mind. Pivofy was a refreshing change after dealing with a few agency partners that didn’t work out. 

Do you have any advice for potential customers?

Make sure you have a good scope of work that’s all-encompassing. Additionally, you should think through testing and QA time. Ensure you’re communicating about key launch dates and deliverable dates, too.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a startup that provides PPE products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

As a startup, we needed an e-commerce website. We initially chose Shopify Plus because we wanted wholesale and D2C (direct-to-consumer) sales options.

SOLUTION

What was the scope of their involvement?

Pivofy started from scratch, handling the design and the development. They wanted to know what we needed and worked with us on the design to cater it to our specific needs. Once their team completed the design, they developed the site and integrated it with apps, such as QuickBooks. After they finished the development, we started to put information on it. Through working on the site, we decided to make a few changes that Pivofy’s implementing.

We wanted the wholesale functionality and wanted to have videos on the website. Our team still has to create the videos and upload pictures to the platform.

What is the team composition?

Denis (Founder & CEO) is our main contact at Pivofy.

How did you come to work with Pivofy?

We interviewed a couple of different Shopify Plus partners and chose Pivofy because we liked their approach.

How much have you invested with them?

We’ve spent about $23,000 on their services.

What is the status of this engagement?

Our ongoing partnership began in December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re pleased with them thus far and feel that we made the right choice for a service provider. They gave us their expert advice in a number of instances because neither my partners nor I had e-commerce experience. Their team’s also well organized.

How did Pivofy perform from a project management standpoint?

Pivofy uses Basecamp in which we put to-dos that their team addresses. We always know where the project stands, and we’re in constant communication through Basecamp. We also have weekly calls that we’ll reduce because that frequency isn’t necessary anymore. They’re extremely accommodating with any changes that we want to make.

What did you find most impressive about them?

Their knowledge of Shopify and willingness to listen most impress me. They also offer advice and follow best practices. Their team understands e-commerce and integrations, so they’re helpful in all areas of the project.

Are there any areas they could improve?

No, not to my knowledge.

Do you have any advice for potential customers?

Be prepared with ideas because they like to collaborate. Know what you want but also know that  Pivofy offers excellent suggestions.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of More than Gourmet, a food manufacturer. We make classic stocks and sauces and sell to a variety of markets throughout the US: food service, industrial, retail, and private brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We were converting our e-commerce site from nopCommerce to Shopify Plus.

SOLUTION

What was the scope of their involvement?

Pivofy carried out the complete e-commerce migration. There was some UI design involved in the process, though it was somewhat limited as the team was more or less mirroring the existing site. 

What is the team composition?

The only person we had direct interaction with was Denis (Founder & CEO).

How did you come to work with Pivofy?

They were recommended to us by Shopify.

What is the status of this engagement?

We’ve been working together since November 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Pivofy did very well. They delivered the conversion successfully on time and on budget. Overall, we’re very pleased.

How did Pivofy perform from a project management standpoint?

They were excellent. They were prompt and met our expectations. In terms of tools, they used Basecamp. We had weekly status meetings.

What did you find most impressive about them?

We’re most impressed with their efficiency and attention to detail. 

Are there any areas they could improve?

I don’t think so. We’re pleased with the outcome and don’t have any particular criticism at this point.

Do you have any advice for potential customers?

I would definitely recommend working with Pivofy.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager at a medical device manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We wanted to open up an online store on Shopify.

SOLUTION

What was the scope of their involvement?

Pivofy did everything from scratch. They did the design and development work for us. The team also figured out a way to program the store to meet some of the unique rules we had. 

For example, we didn’t want to charge our B2B customers shipping but Shopify would show that as "free shipping," which we also didn’t want. Pivofy figured out a way to change that wording so that it would show up as "shipping billed later by invoice."  

What is the team composition?

I only worked with one teammate directly. 

How did you come to work with Pivof?

We found them on the Shopify partner page. We interviewed about a dozen companies, and we decided to work with Pivofy because they were easy to communicate with and seemed to have a lot of e-commerce experience as far as turning page views into orders and customers into repeat customers.

The other companies we talked to were very vague and didn’t seem to understand what we wanted. Some of them even came with lower offers, but we knew they wouldn’t be successful, so we picked Pivofy.

How much have you invested with them?

We spent $25,000.

What is the status of this engagement?

We began working with them in July 2020. The development was completed in October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been an IT manager for 20 years, and Pivofy is probably the best vendor that I’ve worked with. We had a poor quality team on our side that couldn’t make up their mind and didn’t know anything about e-commerce websites.

Pivofy was infinitely patient with us and guided us when we got out of bounds. When we were doing things that they thought would scare customers away, they would let us know how best to approach turning customers into repeat sales.

The team gave us reasons why certain things wouldn’t work. Our main point of contact never complained or made us sign new scope documents, which other vendors tend to do. He never argued with us and was so pleasant to work with. Pivofy figured out how to do everything we were trying to do.

How did Pivofy perform from a project management standpoint?

Their project management was quite good. They used Basecamp, which was easy for us to follow, and they always seemed to meet the timelines. We had weekly meetings, and our point of contact was always on top of that week’s issues. 

What did you find most impressive about them?

Their knowledge of designing an e-commerce platform that consumers are comfortable using is impressive. 

Are there any areas they could improve?

No, I don’t have any complaints. 

Do you have any advice for potential customers?

Work with Pivofy.

BACKGROUND

Please describe your company and your position there.

Microfiber Wholesale imports and distributes microfiber cleaning products via e-commerce. I'm the president of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pivofy, and what were your goals?

We hired Pivofy to develop a Shopify site to handle our complex e-commerce business.

SOLUTION

How did you select Pivofy and what were the deciding factors?

We chose Pivofy after talking to several Shopify development partners. Pivofy came highly recommended from people in my network that had used them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included transferring all of our content and data from our old site, developing a custom theme, and tackling issues that relate to how we do business, which is primarily B2B.

How many people from the vendor's team worked with you, and what were their positions?

Our main points of contact was with Denis, the CEO of Pivofy and with Jim, their lead developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's pretty early to give specific measurables on the project, but so far everything from CR, engagement, etc is trending in the right direction. Now that we've launched, we're excited to continue to work with Pivofy to optimize and continue to see improvement.

Describe their project management style, including communication tools and timelines.

Communication with Pivofy was easy, the project was managed in Basecamp. Our comments were responded to immediately and tweaks we made quickly. Milestones were met. We even moved up the launch date for business reasons, and Pivofy was able to meet our new target date with very little advance notice.

What did you find most impressive or unique about this company?

I think for me the key was Denis, the CEO. Our project was never handed off... we were working with Denis from day 1 through today and have been able to leverage his vast experience with the platform.

Are there any areas for improvement or something they could have done differently?

The only real issue we've had has been with apps that we've plugged into the site, some have not worked as expected or been buggy, but this isn't something Pivofy is responsible for.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of Soul CBD, a growing CBD company that’s grown from 2 to 12 employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We had outgrown our original WordPress website. We decided to move to Shopify, primarily to overcome the payment processing issues we were facing.

SOLUTION

What was the scope of their involvement?

We’d already gone through a rebrand and corresponding web redesign in February of 2020. So, the redesigned WordPress platform already had the look, feel, and functionality that we wanted.

Consequently, Pivofy was responsible for migrating our website — pretty much exactly as is — to Shopify including all of our customer information, data subscriptions, and related filed. The first phase was website duplication on Shopify, which was followed by the data transfer phase.

What is the team composition?

I worked primarily with Denis. I also worked heavily with Jim for the second half of the project.

How did you come to work with Pivofy?

They were recommended by a colleague of mine who also runs a different brand. I reached out to Dennis, and it’s been smooth sailing ever since.

How much have you invested with them?

We spent around $25,000.

What is the status of this engagement?

The project began in late April 2020. Dennis and his team finished the first phase — the platform development — by May. They then executed the data migration, allowing us to launch our website in August.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work has helped us scale. Moving to Shopify was an absolute goal of ours, and they helped us attain it. Much of our marketing software wasn’t compatible with the WordPress platform we were using, so things were breaking left and right. Shopify has proved to be a more scalable, stable solution for a growing, direct-to-consumer brand like ours.

How did Pivofy perform from a project management standpoint?

They were excellent. Their turnaround was very fast; if I sent a request to Dennis or Jim in the evening, it would be implemented by the next morning. I don’t have anything bad to say about their process.

What did you find most impressive about them?

The scope of their knowledge is most noteworthy. Their technical expertise really blew me away. While I’m already slightly familiar with out-of-box web development, Dennis was exceptional at filling in the gaps.

There was one instance where, only a day after site launch, we faced a problem in processing subscription payments. I was working with the support team of a particular third-party vendor and waiting for them to get back to me. After talking to Dennis about it, he utilized his connections within that third-party company to escalate my issue for a quick resolution. That was amazingly helpful and impressive.

Are there any areas they could improve?

I’d recommend for them to create a client-facing Slack channel for an even quicker response rate. While they were already responsive, that element would’ve allayed some of my anxieties regarding the most time-sensitive items at the end of the project.

Do you have any advice for potential customers?

Make sure you have your goals and requirements ready from the get-go.

BACKGROUND

Introduce your business and what you do there.

I’m a managing partner at My Spice Sage. We sell spices and seasonings to consumers and for wholesale.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pivofy?

We hired them to help us migrate an e-commerce platform.

SOLUTION

What was the scope of their involvement?

They migrated us from Magento to Shopify. They mostly provided design and development services. 

What is the team composition?

We worked with four teammates.

How did you come to work with Pivofy?

We’re on Shopify Plus, which is Shopify’s top-tier service. So our salesperson for Shopify plus referred us to a few different agencies who they work with and vouch for in terms of migrations. We talked to a couple of agencies, but Pivofy was the right fit because they gave us a quote and said they would stick to it. 

How much have you invested with them?

We’ve spent $30,000.

What is the status of this engagement?

We began working with them in May 2020, and the project is set to finish in July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Pivofy was very fast, and they got the job done in the half the time they promised. They said it was going to take three months, but they ended up finishing in six weeks. The new website looks and performs great, and it’s an overall improvement from our old website.

How did Pivofy perform from a project management standpoint?

They stuck to the quote. We had a weekly phone call, and the team set up Basecamp which we used to communicate and for project management. Anything I sent them in Basecamp or any email I sent them, they typically responded to in less than 10 minutes. 

What did you find most impressive about them?

Providing the total cost and a flat rate for the project set them apart. We felt that our incentives were aligned because we both wanted to get the project done as quickly as possible, and they did that. 

Whereas with our last service provider, they billed us hourly, and it took much longer than they said it would and it ended up costing more, too. 

Are there any areas they could improve?

No, it was a great experience. 

Do you have any advice for potential customers?

Make sure you’re willing to take their advice. There were some situations where I had a certain idea in my head about what I wanted to do, but they gave me good advice because they’re very familiar with Shopify.