Twine

BACKGROUND

Introduce your business and what you do there.

I’m the chief corporate planning and ESG officer of an agriculture company. We sustainably process fresh fruit bunches from both our own and external estates into crude palm oil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twine?

We needed help assessing, optimizing, and improving the tracking of our processes.

SOLUTION

What was the scope of their involvement?

Twine has provided a report showing us options with pros, cons, and costs to optimize and improve the tracking of our processes.

What is the team composition?

Raphael is the main teammate, with support from the rest of the Twine team.

How did you come to work with Twine?

Someone referred Twine to us. Raphael was quick to understand our needs and was as passionate as we were about the business.

What is the status of this engagement?

We started working with Twine in October 2024–March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve used Twine's report as a basis to move forward to retire our old ERP system and implement a new SAP-based system and a plantation monitoring system. That project is still being implemented, but we have high hopes for increased transparency and efficiency. It should give us almost real-time information to aid our decision-making process. In addition to user feedback, we're expecting to see increased reporting frequency and fidelity.

How did Twine perform from a project management standpoint?

Twine has been quick to act. We communicate via email, WhatsApp, video calls, and in person.

What did you find most impressive about them?

Twine not only brings new ideas but also gives ideas that make sense with a broader view of the company and industry's present situation and potential needs without frivolous spending.

Are there any areas they could improve?

I can't think of anything for now.

BACKGROUND

Please describe your company and position.

I am the CEO of RPM Engineers Sdn Bhd

Describe what your company does in a single sentence.

Professional engineering consultancy practice in the water/irrigation sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twine to accomplish?

• Automation of mass PDF drawing export using the AutoCad platform.
• Study of potential alternative automation processes for the drawing export.

SOLUTION

How did you find Twine?

Personal networking

Why did you select Twine over others?

• Company values aligned
• Professional Communications

How many teammates from Twine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Previously my team exports construction drawing manually one-by-one. Generally, a set of drawings will have up to 200 page, making the PDF export process lengthy and can take up to 1 man-day. Twine designed and programmed a custom add-on program in the AutoLISP programming language which now compressed the work down to 15 minutes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Compressed work timeline from 1 man-day to 15 minutes for the same project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They were professional in keeping to the proposed timeline.
• They were open for reasonable changes in the delivery timeline.
• They were clear on the definition of acceptance and adherence to the Terms of References.

What was your primary form of communication with Twine?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Willingness to suggest alternative approach instead of engaging them, if it is a better solution for my company.
• Their willingness to learn a new programming language to produce a product suitable for my needs was impressive.

Are there any areas for improvement or something Twine could have done differently?

Not at the moment.

BACKGROUND

Please describe your company and position.

I am the CTO of BrioHR

Describe what your company does in a single sentence.

All-in-one HR and Payroll software for SMEs in SouthEast Asia

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twine to accomplish?

• develop a reporting service to be deployed within my SaaS application

SOLUTION

How did you find Twine?

• Referral
• french tech community

Why did you select Twine over others?

• Great culture fit
• emphasis on quality

Describe the scope of work in detail. Please include a summary of key deliverables.

We have SaaS HR platform built with a micro service architecture. The goal was to build an entire independant service that would consume some of our internal APIs, and that would allow us to build reports for our customers. The service needed to be thouroughly tested, and ready to deploy within our environment. The deliverable is the source code of the service itself.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Time spent from our team to explain functional specifications 
• Time spent from our team reviewing technical deliverable 
• Number of bugs that we find after delivery 
• Time to deployment into our environment after delivery

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was extremely smooth. We did not have to intervene/push from the project management perspective from our side at all. All deadlines were respected without us needing to send any reminder or anything. They had a very good uof our need and understanding of our needs which makes project management related decision (such as prioritization) very easy to make. 

They also offered tremendous flexibility at the times where they needed an input from us before being able to carry on with the project. This is in my opinion extremely rare for such projects and very difficult to achieve. It was only possible once again due to their deep understanding of our needs and also the trust that was established between our teams to work in a very collaborative way (just like one team).

What was your primary form of communication with Twine?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by the level of understanding of our goals and needs and their ability to help us painlessly work towards achieving them

Are there any areas for improvement or something Twine could have done differently?

None so far

BACKGROUND

Please describe your company and your position there.

I'm the advising (non-full time) CTO of an IoT based green energy company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twine, and what were your goals?

We needed a very user friendly mobile app and accompanying back end / admin portal.

SOLUTION

How did you select this vendor and what were the deciding factors?

RFPs to 6 companies, 4 responded, and Twine was the unanimous winner based on their in depth questions during the assessments, and their constant suggestions that filled gaps in our responses.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First step was to integrate the new back end they were building with our IoT data sources. From there, defining and refining the front end and back end in tandem, while also starting to build the admin portal.

After initial builds with mock data, real data sources were wired up and tested, with further refinements. Finally, acceptance testing with our company.

How many resources from the vendor's team worked with you, and what were their positions?

3 directly, the founders plus a creative.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We're on the path to commercialization, step 1 was to get the software built. Next steps would be to square away marketing and sales channels, while continuing to do load testing on the software.

Describe their project management style, including communication tools and timeliness.

Very timely. Twine used modern tools like Figma and then screensharing demos using local emulators, to demo the system in progress.

What did you find most impressive or unique about this company?

Their ability to add value not just to the tech, but also the commercial and usability aspects of the project, were key differentiators for us.

Are there any areas for improvement or something they could have done differently?

None come to mind.

BACKGROUND

Please describe your company and your position there.

I'm the Creative Director at an artisanal bakery. We sell our doughnuts online.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twine, and what were your goals?

We were taking orders manually from Instagram DMs, this prevented us from taking orders when we were away from our phones and quickly became a problem.

SOLUTION

How did you select this vendor and what were the deciding factors?

I know the guys at Twine personally and they'd already helped me with my order management system last year. They're experts with years of experience in IT.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I'm not very technical, but it's a web platform that works on all devices. We used the Omise payment platform to accept credit card payments. Orders taken through the platform were automatically integrated with our existing order management system and tied in to Lalamove API for deliveries.

How many people from the vendor's team worked with you, and what were their positions?

Two people, both developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since launching the platform, which is now available via a link on our Instagram, 100% of our orders go through this new ordering system. We've since received plenty of positive feedback from our customers who find it a lot easier to use. We can also now finally step away from our phones and focus on our core business, which is making delicious doughnuts!

Describe their project management style, including communication tools and timeliness.

We had intensive meetings in the beginning to agree on the scope of the project and make sure they understood my requirements and budget. They then gave me weekly updates. The project took slightly longer than expected due to delays on-boarding with the payment processing partners.

What did you find most impressive or unique about this company?

They clearly understand technology and were able to make changes and adjustments very quickly. We even had to change payment processing partners mid-project because our company didn't meet the minimum requirements for the first candidate.

They were very attentive and easy to communicate with. Also, they were calculative and despite the hurdles we came upon, they went above and beyond within our agreed-upon budget.

Are there any areas for improvement or something they could have done differently?

Not that I can think of.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Scarangella Consulting, a consulting company that specializes in talent strategies, executive coaching, senior leadership retreats, and driving profit through people.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Twine?

We needed a technology solution that would allow us to scale our work and expand our services.

SOLUTION

What was the scope of their involvement?

Twine built a Marstella technology platform based on our proprietary model.

What is the team composition?

We worked with partners, senior developers, developers, and designers.

How did you come to work with Twine?

We found Twine through a referral. We chose them over other options because of the level of support and guidance they provided over traditional IT outsourcing. They came highly recommended and exceeded our expectations.

What is the status of this engagement?

We started working together in January 2025, and the first phase of the project has ended. We are continuing to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product was delivered, and we have seen positive results.

How did Twine perform from a project management standpoint?

Their project management was great, and they delivered on time. We communicated through bi-weekly meetings, emails, and WhatsApp.

What did you find most impressive about them?

We were impressed with their creativity, support, and initiative.

Are there any areas they could improve?

No, there is nothing I can come up with.

BACKGROUND

Please describe your company and position.

I am the President of Repconcept Intl

Describe what your company does in a single sentence.

Distributor office furniture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twine to accomplish?

• Create online inventory management system

SOLUTION

How did you find Twine?

Referral

Why did you select Twine over others?

• High ratings
• Great culture fit

How many teammates from Twine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired Twine to improve an inventory management system to help me with the distribution of furniture for offices so that it can be hosted online and accessed from anywhere.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

My inventory management system was initially only accessible from a single computer at my office.  After the project, I'm able to access it from any device over the internet!    

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent, everything when smooth and everything was delivered on time and has promised.

They provided complete clarity throughout the process! 

What was your primary form of communication with Twine?

Virtual Meeting

What did you find most impressive or unique about this company?

Their process, their level of communication and their understanding of my goal and needs.

Are there any areas for improvement or something Twine could have done differently?

Nothing that I think of!   Great team! 

BACKGROUND

Please describe your company and position.

I am the CEO of UMAI

Describe what your company does in a single sentence.

UMAI provides CRMs to reservation taking restaurants. We help them to market to their customer, track results, and grow their business.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twine to accomplish?

• We hired Twine for their Fractional CTO service, with the goal of optimizing our non-development and development processes through software automation. Specifically, we wanted to reduce repetitive, tedious, costly, or error-prone tasks in our operations.

SOLUTION

How did you find Twine?

Referral

Why did you select Twine over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Twine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Twine conducted a comprehensive review of our non-development processes, identifying opportunities for automation. They provided recommendations with clear explanations and cost/benefit analyses.
• The team also assessed our development processes, ensuring isolated development environments, proper code versioning, reproducibility, automated testing, and efficient onboarding for new developers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in actionable recommendations, and we have already implemented most of them. Measurable outcomes include increased efficiency, reduced errors, improved code quality, and faster onboarding for new team members.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Twine exhibited excellent project management. They delivered items on time, and their responsiveness to our needs was commendable. Their ability to adhere to deadlines contributed to the overall success of the project.

What was your primary form of communication with Twine?

In-Person Meeting

What did you find most impressive or unique about this company?

What stood out most was Twine's ability to quickly grasp our existing processes through interviews with senior team members. Their recommendations were technically sound and accompanied by thorough cost/benefit analyses, considering our operational, business, and financial constraints.

Are there any areas for improvement or something Twine could have done differently?

None, we would absolutely work with Twine again.

BACKGROUND

Please describe your company and position.

I am the Director of DGMIND SAS

Describe what your company does in a single sentence.

Aviation for a better living

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Twine to accomplish?

• Define the architecture of our automation platform based on our specs
• Develop code in accordance with our specs and DO178

SOLUTION

How did you find Twine?

Referral

Why did you select Twine over others?

• Great culture fit
• Good value for the cost
• Company values aligned
• Understanding of the constraints and prior experience in hardware and software development

How many teammates from Twine were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The main service is CTO-as-a-Service, including: 

• overall system architecture 
• strategic choice of Technonologies
• legal and license considerations
• programming 
• testing 
• certification

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functionalities to be developed on specs, on time, and on cost.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Twine delivered on time and cost, with added value and expertise along the development.

What was your primary form of communication with Twine?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

1. Ability to learn and integrate various constraints in a short period of time 
2. Strong interest in what we do

Are there any areas for improvement or something Twine could have done differently?

no

BACKGROUND

Please describe your company and your position there.

Melbourne Capital Group specialises in comprehensive, transparent and independent wealth management. My role at Melbourne Capital Group is Managing Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Twine?

Database encoding and redeployment.

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted several vendors and had video calls with them. The deciding factor was Twines ability to intuitively understand our data needs and systems.

Describe the project in detail and walk through the stages of the project.

We hired Twine to integrate several large databases for us with entirely different data schema, in different database formats.

How many resources from the vendor's team worked with you, and what were their positions?

1-2 members of the team worked with us from the Twine engineering team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The newly transformed datasets have deeply increased our teams ability to engage with our clients.

How effective was the workflow between your team and theirs?

The workflow was highly effective. We communicated mostly via instant message and video calls.

What did you find most impressive or unique about this company?

Twine’s team consistently solved issues with lateral thinking, and creative solutions. Their team has a deep understanding of technology across multiple domains.

Are there any areas for improvement or something they could have done differently?

The process was overall excellent.