Turatti Consulting Srl

Turatti Consulting is a digital consultancy in Treviso, northeast Italy. We work on three fronts: CRM and revenue operations on HubSpot, AI agents that automate customer conversations, and B2B e-commerce for sales models too complex for standard platforms. Our clients are structured manufacturers, industrial suppliers and premium brands. CRM and revenue operations. As a HubSpot Platinum Solutions Partner we implement Sales, Marketing, Service and Content Hub, migrate legacy data and integrate HubSpot with ERP, PIM, e-commerce and proprietary systems through APIs and custom code, including legacy environments such as AS/400. We rebuild pipelines so marketing and sales read the same numbers, design lead scoring that matches how the company qualifies, run multilingual marketing automation, structure Help Desk and after sales processes and deliver reporting management can act on. Adoption is part of the scope: training, documentation, change management. Some programmes have been running for years on quarterly roadmaps. AI agents and conversational automation. As a certified Userbot partner we work from five preconfigured templates: customer service, help desk, technical support, lead qualification and internal virtual assistant. Each agent is trained on client documentation with Retrieval Augmented Generation, connected to CRM, ERP and e-commerce, and deployed on web chat, WhatsApp and email. A rule based chatbot handles 15 to 20% of requests. A trained AI agent reaches 50 to 70%, answers in over 100 languages and goes live in 4 to 6 weeks. Packstyle and Gruppo Spaggiari automated over half of their support conversations. We also run AI readiness audits, adoption roadmaps and governance. B2B e-commerce. As an official Shopware partner we build platforms with customer specific pricing, differentiated catalogues, order approval workflows, RFQ, API first integration with ERP, PIM and CRM, and headless front ends. Shopify for simpler or B2C models. The typical case is a