Trivium Group - Amazon Agency

BACKGROUND

Please describe your company and position.

I am the Director of Atlanta AI

Describe what your company does in a single sentence.

Medical walker peripheral

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trivium Group to accomplish?

• Fight off competition
• Expand sales
• Increase organic performance

SOLUTION

How did you find Trivium Group?

Referral

Why did you select Trivium Group over others?

• High ratings
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Trivium managed my entire PPC advertising spend. Producing consistent results and driving our overall growth plan

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in Sales, consistent alignment with ACOS targets and improvement in ROAS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Projects were proactively managed with key deadlines met and ongoing communication as expected

What was your primary form of communication with Trivium Group?

Email or Messaging App

What did you find most impressive or unique about this company?

Actionable advice based on real life experience and little fluff around PPC theory

Are there any areas for improvement or something Trivium Group could have done differently?

There were occasions where the performance reporting system required more attention that it should to product uniform performance measures. All in all, it's a sufficient partnership.

BACKGROUND

Please describe your company and position.

I am the CEO of Organic Muscle

Describe what your company does in a single sentence.

We are sellers of USDA Organic fitness and health supplements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trivium Group to accomplish?

• Scale our Amazon presence

SOLUTION

How did you find Trivium Group?

Referral

Why did you select Trivium Group over others?

High ratings

How many teammates from Trivium Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Trivium managed Organic Muscle's Amazon Seller Central account, ensuring optimal performance, sales growth, and brand visibility. They oversaw day-to-day operations, monitored account health, and resolved seller-related issues. Trivium optimized product listings, implemented effective keyword strategies, and managed customer feedback to boost organic search rankings. 
Additionally, Trivium handled inventory management, promotional campaigns, and pricing strategies to drive sales. They coordinated with Amazon support to promptly address any account concerns or violations. Regular reporting and analysis were provided to track progress and identify opportunities for further optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with Trivium, our success on Amazon Seller Central has soared. Their strategic optimization led to a significant sales boost and a surge in subscribers, improving our brand visibility and revenue. They ensured better account health by quickly resolving case issues and maintaining a strong seller profile. 
Trivium's effective case resolution and proactive monitoring helped us avoid potential problems, allowing us to focus on growth. Their efforts also secured reimbursements for us, further enhancing our profitability. Overall, Trivium's expert management has been key to our thriving presence on Amazon.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Trivium's project management has been outstanding, ensuring our Amazon operations run smoothly and efficiently. Their team consistently kept us updated on project milestones, providing clear timelines and delivering on promises. They demonstrated excellent coordination skills, seamlessly integrating with our internal processes, and were always responsive to our questions and feedback. 
Trivium's attention to detail and proactive approach helped us stay ahead of potential issues, resulting in a stress-free experience for us. Their commitment to meeting deadlines and exceeding expectations has made them a reliable and valued partner in managing our Amazon Seller Central account.

What was your primary form of communication with Trivium Group?

Virtual Meeting

What did you find most impressive or unique about this company?

The best thing about Trivium was their leadership skills. Mina, the company's leader, is an exceptional individual who genuinely cares about his customers. His dedication to customer satisfaction is evident in every interaction. He has gone above and beyond to help us in critical situations, providing guidance and solutions that exceeded our expectations. 
Whether it was navigating complex Amazon policies or resolving unexpected issues, Mina's expertise and commitment were invaluable. His approachability and willingness to personally engage with clients make Trivium stand out as a company that truly values its customers and their success.

Are there any areas for improvement or something Trivium Group could have done differently?

While our experience with Trivium has been overwhelmingly positive, there's always room for growth in any partnership. Given the smooth and successful collaboration we've had, it's hard to pinpoint specific areas for improvement

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Gatwick Games

Describe what your company does in a single sentence.

We make board and card games for families!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trivium Group to accomplish?

• To run our Amazon PPC and optimize our ads

SOLUTION

How did you find Trivium Group?

Referral

Why did you select Trivium Group over others?

• High ratings
• Referred to me

How many teammates from Trivium Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We gave Trivium our top ASINs to manage PPC for. The goal was the increase impressions with the end goal of increasing conversions, profit, and revenue for the Q4 months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We talked almost daily about our PPC stats (spend, acos, tacos, ctr, etc).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, Trivium's communication was excellent!

What was your primary form of communication with Trivium Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We loved that their pricing model is not based on commission but just a monthly retainer. We also loved their communication and expertise. They really are the experts on Amazon.

Are there any areas for improvement or something Trivium Group could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO of a supplements company. 

Describe what your company does in a single sentence.

We make healthy chocolate and herbal supplements.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trivium Group to accomplish?

• Grow Amazon Sales
• Improve Amazon Profits

SOLUTION

How did you find Trivium Group?

Referral

Why did you select Trivium Group over others?

Referred to me

How many teammates from Trivium Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our Amazon sales were doing okay, but had been in decline over the previous 6 months. We were referred to Trivium by a friend and had them manage the PPC advertising for our top selling product with the aim of increasing sales while spending no more than 30% of revenue on advertising.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our Amazon sales nearly quadrupled while also meeting our profitability goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication happens all via Slack. Our project manager is very responsive and always willing to go above and beyond.

What was your primary form of communication with Trivium Group?

Email or Messaging App

What did you find most impressive or unique about this company?

They deliver great results. That's what really matters the most for us as a small business where every dollar has to be used wisely.

Are there any areas for improvement or something Trivium Group could have done differently?

None. 

BACKGROUND

Please describe your company and position.

I am the Owner of PRIZE ULTRA

Describe what your company does in a single sentence.

Amazon FBA

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trivium Group to accomplish?

• Scale

SOLUTION

How did you find Trivium Group?

Referral

Why did you select Trivium Group over others?

Company values aligned

How many teammates from Trivium Group were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

PPC management (campaign creation, optimization, keyword management, budget control, and performance analysis etc)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved success with improved CTR, CPC reduction, higher conversion rates, increased brand visibility, improved ad positioning, favorable ROAS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PPC management was streamlined for efficiency, ensuring on-time deliveries and responsive support to meet our needs effectively

What was your primary form of communication with Trivium Group?

Email or Messaging App

What did you find most impressive or unique about this company?

Standout quality was the exceptional commitment to proactive communication and swift problem-solving, ensuring a smooth and responsive collaboration.

Are there any areas for improvement or something Trivium Group could have done differently?

Overall, the collaboration with Trivium Group was positive.

BACKGROUND

Please describe your company and position.

I am the CEO of Ritz Momentum

Describe what your company does in a single sentence.

Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Trivium Group to accomplish?

• Increase Sales
• Solve PPC problems
• Decrease ACoS

SOLUTION

How did you find Trivium Group?

• Referral
• Other

Why did you select Trivium Group over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Trivium Group were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have a blast working with Trivium. Their main strength is to solve problems fast and be on point! They are very responsive and extremely qualified experts for everything they do. PPC launch for the new product was well done 100% successful, ranking products on page one, and sustainable brand growth over time. We are referring every single client to them, and we are seeing great results. 

Their Team is focused on low-cost - high - volume of sales. Other companies we worked with before have been focused on high revenue and targeting high search volume keywords that are not converting into sales. In other words, Mina's Agency is amazing. We are grateful for them, and looking forward to more positive results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Low cost big amount of sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always in touch! Every single problem they are solving fast and smooth.

What was your primary form of communication with Trivium Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Fast results

Are there any areas for improvement or something Trivium Group could have done differently?

Clone Mina

BACKGROUND

Please describe your company and your position there.

COO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trivium Group?

Amazon Advertising (PPC)

SOLUTION

How did you select this vendor?

We reviewed a few agencies with similar services and decided to proceed with Trivium due to their in depth knowledge of Amazon and their advertising ecosystem.

Describe the scope of their work in detail.

Trivium currently runs our PPC on Amazon. Communication is through Slack. The team is on top of daily changes to efficiently spend on Amazon while driving high ROAS

What was the team composition?

I've worked closely with their entire team, from executive all the way down to the account managers making adjustments to our campaigns.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are seeing really efficient spending with good ROAS and product targeting.

How effective was the workflow between your team and theirs?

We communicate via Slack with the entire team and receive replies immediately when there are questions or suggestions to the strategy.

What did you find most impressive about this company?

They do not waste ad budget and focuses on spending on the most relevant keywords and product targeting that will move the needle

Is there any area for improvement or anything that could have been done differently?

We want them to spend more of our budget.

BACKGROUND

Please describe your company and your position there.

Owner of an Amazon Brand

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trivium Group?

Amazon PPC and Consulting

SOLUTION

How did you select this vendor?

I started working with Trivium and never looked back. They are great

Describe the scope of their work in detail.

They manage Ads

What was the team composition?

We work closely in Slack and communicate daily

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Monthly growth for the past 2 years... From $0 a month to $500,000

How effective was the workflow between your team and theirs?

Very Effective

What did you find most impressive about this company?

There response time and willing to explain something that they technically don't need to explain. I pay them for a service, and they complete that service. They are kind enough to give me explanations when needed to help me learn.

Is there any area for improvement or anything that could have been done differently?

Not currently

BACKGROUND

Please describe your company and your position there.

I am the CEO of Boomn, an Ecom portfolio

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trivium Group?

Trivium has helped us grow our sales on Amazon very quickly

SOLUTION

How did you select this vendor?

I thought Mina and his team were very detailed and diligent

Describe the scope of their work in detail.

They are building, managing, and optimizing our Amazon advertising to grow our sales on Amazon.

What was the team composition?

• Account manager
• strategist
• owner

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They are performing much better than our last vendor. We are above a 2.5 ROAS almost every day!

How effective was the workflow between your team and theirs?

Very good. We communicate in slack.

What did you find most impressive about this company?

We are impressed with how detailed they are in their execution. They have a lot of data points as well.

Is there any area for improvement or anything that could have been done differently?

I wish we had a slightly better reporting dashboard but that is mostly Amazon's fault.

BACKGROUND

Please describe your company and your position there.

I'm the owner of Innovix Pharma. We own consumer brands of health supplements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Trivium Group, and what were your goals?

Trivium was brought in to improve plateaued PPC growth.

SOLUTION

How did you select this vendor and what were the deciding factors?

The founder and key driver at Trivium has both client and agency experiences in our space. Having walked in our shoes and experienced several of the same challenges gave Trivium a significant advantage over its competitors.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Defined strategy and course-corrected our PPC efforts. Trivium then encouraged us to embark on DSP campaigns.

How many people from the vendor's team worked with you, and what were their positions?

Several - at least half a dozen or more.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Results have been better than expected from both PPC and DSP.

Describe their project management style, including communication tools and timeliness.

There's daily communication via Slack and occasionally offline.

What did you find most impressive or unique about this company?

Trivium is driven, eager, and very easy to work with. Having worked with several PPC agencies before, Trivium is head and shoulders above the rest.

Are there any areas for improvement or something they could have done differently?

Trivium's core strength is analytics, so...creative is rarely discussed. This is one of the few areas of improvement. I don't expect this to remain as such for long.