Trigent (trigent.com): Lead the shift with AI development, Generative AI solutions, and end-to-end software product engineering. As an Enterprise AI Development Company and Custom AI Solutions Provider, Trigent helps enterprises, scale-ups, and startups modernize legacy systems, accelerate digital transformation, and build scalable, future-ready technology ecosystems.
From AI consulting services and AI-powered automation to application development and modernization, quality engineering, cloud and infrastructure services, and digital product engineering, Trigent delivers secure, high-performance solutions aligned to evolving business needs.
As a Generative AI development company, Trigent enables organizations to streamline operations, intelligent automation, and scalable cloud-native engineering.
For organizations accelerating innovation, Trigent AXLR8 Labs fast-tracks software product engineering, simplifies integration, and shortens release cycles through AI-assisted development frameworks and rapid experimentation models.
Through Trigent ArkOS, businesses can securely build, deploy, and scale enterprise AI applications and AI agents across workflows and operations. Designed for flexibility, governance, and enterprise-scale orchestration, ArkOS supports secure AI adoption with LLM integration and scalable AI infrastructure.
Deep expertise across logistics, healthcare, insurance, retail, and manufacturing drives industry-focused AI and software solutions tailored to complex operational challenges.
Trigent is ISO 9001 and ISO 27001 certified, delivering global standards for quality, security, compliance, and reliability.
Recognitions:
ISG Provider Lens™ 2024–2025 Leader in AI and Software Product Engineering
Marksmen Daily Most Preferred Workplace for IT & ITES
Lead the shift with Trigent’s AI, cloud, infrastructure, GCC, and digital engineering expertise.
Trigent Software offers competitive pricing with projects ranging from $10,000 to over $1 million. Clients commend their value for cost, flexibility, and responsiveness, often highlighting high-quality deliverables and effective project management, making them a preferred offshore partner.
Trigent Software is recognized for its deep technical knowledge across various projects, including custom software development, SharePoint, and SaaS migrations. Clients appreciate their ability to handle complex technical challenges and deliver secure, scalable solutions.
Cultural and Linguistic Challenges
While Trigent's offshore model offers cost benefits, some clients note challenges related to cultural and linguistic barriers. However, these are generally mitigated by the team's professionalism and dedication to understanding client needs.
Commitment to Continuous Improvement
Trigent actively seeks client feedback and is committed to improving their services. They have shown a willingness to refine processes and enhance service delivery based on client suggestions.
Adaptability and Flexibility
Trigent Software has demonstrated significant adaptability by scaling teams according to project needs and accommodating client requirements. They are open to feedback and make necessary adjustments to ensure client satisfaction.
Competitive Pricing
Trigent offers competitive pricing for its services, providing clients with cost-effective solutions without compromising on quality. This has been a significant factor in their selection by various clients.
Effective Project Management
Clients consistently commend Trigent's project management capabilities. They have shown proficiency in managing timelines, maintaining communication, and delivering projects on time despite complex requirements. Their ability to manage resources efficiently is also noted.
"I’m most impressed by their unbelievable understanding of our complex requirements."
Jan 4, 2021
Chief Engineer, Navistar International
Jim Pirie
Verified
Automotive
Lisle, Illinois
10,001+ Employees
Phone Interview
Verified
A truck manufacturer engages Trigent Software for application testing services. They built a QA solution that reviews order requirements, produces material bills, and ensures compatibility with manufacturing.
Trigent Software efficiently executed several upgrades that established numerous additional functionalities without generating product errors. By following a rigorous testing process, they ensure high-quality releases. The team adapted to internal processes, leading to a successful partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m in specifications management for Navistar International, which is a major truck manufacturer in the US with business around the world. My group monitors and controls design releases from engineering to manufacturing.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
There are billions of available feature combinations when ordering a truck. Given the numerous compatibilities and incompatibilities, it’s a complex process. Trigent offered us an engine that would allow us to release what we call “mass customization”. In other words, we’d have the ability to release combinations in advance of customer orders to confirm the compatibility of one with another.
SOLUTION
What was the scope of their involvement?
My department is a handshake between manufacturing and engineering. We look at how we can make systems be more user-friendly and efficient, which Trigent helps us to accomplish. Trigent built software that we specifically use for “coding” — a complex system of truck ordering that allows customers to customize vehicles at the time of order.
Their team built an engine that allows us to evaluate releases and to quickly convert orders into bills of material for all the combinations. It evaluates orders for incompatibilities, ensuring that we don’t send orders that our manufacturing team can’t build. As the platform continues to expand, their work is perpetual.
We do 2–4 upgrades per year, creating new content and functionalities. After we write requirements for the software, Trigent develops them. We then review the functionalities together before putting them into production. We’re working on a new project with Trigent to expand the coding engine for our sales department.
What is the team composition?
We meet weekly with 12–20 people from Trigent depending on the project. On an ongoing basis, about 15–20 people from Trigent directly engage with us. There are more working behind the scenes, however.
How did you come to work with Trigent Software?
Our IT department sourced Trigent before my time because our company had an outdated and inefficient system. Our team likely sent an RFP to a bunch of companies and reviewed them all.
How much have you invested with them?
We spend $1 million—$1.5 million per year with them, including maintenance, efficiency upgrades, and special projects. Projects can range anywhere between $100,000–$1 million.
What is the status of this engagement?
This project began in 2020, and we have an ongoing partnership. My company began working with them 20 years ago.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our engagement’s primary success metric is the efficiency of upgrades. We assess how many new features Trigent releases in any revision and whether or not there are errors. We made a couple of patches in the last year for hundreds of changes in functionalities. Trigent’s great, so we didn’t find any problems.
We sit down with them as a team and review what we want to do. By the time we receive any revisions, we’ve already reviewed and tested the new functionalities. When it’s time for release, we’re highly confident in its accuracy. Users seldom have a problem with our releases.
An important quality is Trigent’s integration with us. When I pick up the phone to talk with them, it’s like I’m talking with my team. They come up with enhancement ideas that we haven’t considered because they know our business so well. I’ve dealt with a lot of big companies for other types of software and engines. It’s easy to do business with Trigent.
How did Trigent Software perform from a project management standpoint?
We work in sprints, which allows us to make changes to our requirements. By the time we finish a project, we receive what we need. We meet regularly but can also pick up the phone and call them at any time. We’re always talking about ad hoc matters.
Trigent’s integrated with us. In terms of project management, it’s like working with a team in our own company. Their team’s integrated into our own processes, which makes them a part of us. Their business manager knows so much about our business that it’s hard for them to miss. Between the technical expertise of the coders and the systems, process, and business interface, we have a very successful relationship with Trigent.
What did you find most impressive about them?
I’m most impressed by their unbelievable understanding of our complex requirements. When ordering a truck, there are billions and billions of combinations available. Trigent understands that, which makes them extremely effective. Their ability to handle this complexity is phenomenal. We’ve had other companies look at the requirements of this system, and they told us they couldn’t do it. Trigent continues to do it quite successfully.
Are there any areas they could improve?
If I were to ask them to change and stand on their heads, they would. I don’t feel that there are any constraints between our companies. There isn’t a request that I wouldn’t feel free to share with them, and that they wouldn’t comply with.
Do you have any advice for future clients of theirs?
The key to our success is Trigent’s business manager. Integrate their company into yours as opposed to having a vendor-customer relationship.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software Development for Digital Engagement Platform
Trigent Software - Artificial intelligence provides custom software development for a digital engagement platform. The team is responsible for defining the client's software architecture and building features.
Trigent Software - Artificial intelligence has delivered high-quality software for the client. The team delivers on time, is highly responsive, and communicates through in-person and virtual meetings, emails, and messages. Their technical knowledge and meticulous project planning are commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP of Engineering of StudentBridge
Describe what your company does in a single sentence.
StudentBridge is a digital engagement platform that creates custom marketing and enrollment solutions for colleges and universities; to help institutions attract, engage, and enroll prospective students by providing personalized, authentic, and interactive virtual experiences.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Trigent Software - Artificial intelligence to accomplish?
Before engaging with Trigent, we required a partner capable of defining robust architecture and optimizing infrastructure costs. Trigent distinguished itself from the outset through its meticulous scoping and comprehensive project planning.
SOLUTION
How did you find Trigent Software - Artificial intelligence?
Online Search
Why did you select Trigent Software - Artificial intelligence over others?
Great culture fit
Good value for cost
How many teammates from Trigent Software - Artificial intelligence were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Before engaging with Trigent, we required a partner capable of defining robust architecture and optimizing infrastructure costs. Trigent distinguished itself from the outset through its meticulous scoping and comprehensive project planning. The project team - including engineers, designers, and Scrum Master - consistently delivered excellence at every stage. New features and dashboards were rolled out efficiently, aligning with our evolving requirements. Trigent’s flexibility and adaptability throughout the project's ebbs and flows made a real difference, especially as priorities shifted. Having collaborated with numerous offshore firms, Trigent distinguished itself from the outset through its meticulous scoping, collaboration, comprehensive project planning, and high-quality engineering - always provided at very competitive costs. Their approach and results have set a new standard for our technology partnerships.”
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Quality software delivery
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very responsive.
What was your primary form of communication with Trigent Software - Artificial intelligence?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their raw technical knowledge is impressive.
Are there any areas for improvement or something Trigent Software - Artificial intelligence could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Power BI Migration Services for Manufacturing Company
AI DevelopmentApplication TestingCustom Software DevelopmentGenerative AIIT Staff AugmentationLow/No Code Development
Amazon Application Development Framework
+28
Confidential
May 2024 - Ongoing
4.5
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
“The whole team has been great to work with and communicates well.”
Jan 9, 2025
Senior IT Manager of Analytics, Manufacturing Company
Anonymous
Verified
Manufacturing
Andover, Massachusetts
10,001+ Employees
Phone Interview
Verified
Trigent Software has helped a manufacturing firm migrate their analytics from Tableau to Microsoft Power BI. They’ve recreated custom calculations, migrated them to Power BI, and published them to the cloud.
Trigent Software has delivered 44 dashboards with a low defect rate and high accuracy, earning positive user feedback. They keep excellent documentation, meet deadlines, and communicate clearly through scrum meetings and project management tools. Their problem-solving skills are impressive.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the senior IT manager of analytics at a manufacturing company. We make systems and parts for the semiconductor industry. We manage many platforms and grow through acquisitions, so we acquire a lot of analytics software.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
With Trigent Software, we wanted to standardize our analytics platform across the company. Our team chose Microsoft Power BI as our enterprise standard, and we wanted to bring other groups onto the platform that had been using other analytics platforms over the years. We wanted to decommission our Tableau server and implementation — which were used by several hundred people — and move everything into Power BI.
SOLUTION
What was the scope of their involvement?
Trigent Software has helped us with the refactoring work. They open the Tableau workbooks, analyze how they’re created, and document custom calculations, charting, and everything else in the dashboard. Then, they recreate the workbooks using the Microsoft Power BI app and republish it to the cloud service. Moreover, they’re responsible for the first-level QA testing. We’ve also recently engaged them in a second project to convert SAP HANA to SAP Datasphere.
What is the team composition?
We work with five teammates from Trigent Software, namely a team lead, three developers, and one QA tester. The team lead is also the project manager.
How did you come to work with Trigent Software?
Trigent Software was recommended by my boss, who had worked with them at a previous company.
What is the status of this engagement?
Our engagement started in May 2023, and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve gone live with 44 dashboards, each with various complexities. They all underwent user acceptance testing with only 1–2 defects reported. The defect rate is extremely low because of our two-step testing methodology. The dashboards are highly accurate, and we’ve received hugely positive feedback from users in terms of their experience.
How did Trigent Software perform from a project management standpoint?
Trigent Software has performed well, and their communication is clear. We have had daily scrum meetings for a while and have encountered unknown complexities. Despite that, the team has kept good documentation of what’s happening throughout the sprints. They document what we’ve accomplished and what has slipped. We’ve also hit our main deadline, which is good because we’ve changed our software licensing and can’t go beyond the deadline.
We use ServiceNow as an internal project management tool. For scrum meetings, we use planning forms done mostly through Microsoft Excel, which we have on Teams-shared sites that everybody can access. We review that document almost daily.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
The whole team has been great to work with and communicates well. They accommodate our differing schedules.
What did you find most impressive about them?
They’re smart. I appreciate working with them because they don’t obfuscate things. When I give them a problem and ask them to give me three solutions, they come back the next day with those solutions, making me think which one’s the right choice. Overall, they’re sharper than the average team I’ve dealt with in terms of outsourcing.
Are there any areas they could improve?
No, there aren’t any. They’re extremely accommodating to whatever we throw at them.
Do you have any advice for potential customers?
Come to the table clearly defining what you want to accomplish. Lay it before them and get their advice and buy-in on the project. Your ideas should be fleshed out when you talk to them. Then, listen to them and know what they can modify based on their experience. We hire contractors not just because of their technology skills but also because of their expertise in other projects with other customers.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Test Automation & AWS Support for HealthTech Company
Application TestingDevOps Managed Services
Automation Testing
+4
$200,000 to $999,999
Mar. 2023 - Mar. 2024
4.5
Quality
3.5
Schedule
3.5
Cost
5.0
Willing to Refer
4.0
"They were responsive."
Apr 12, 2024
VP Engineering, Tempus AI
Alifya Kagalwalla
Verified
Other industries
Chicago, Illinois
1,001-5,000 Employees
Online Review
Verified
Trigent Software developed automation tests for a healthcare technology company using Playwright, Concourse, TypeScript, Python, Docker, and Kubernetes. The team migrated AWS configuration resources to IaC.
The client was happy with the number of automated tests created and AWS-related tickets completed by Trigent Software. Although their automation engineering quality could improve, the team delivered on time and was responsive regarding needs and schedules. They communicated via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP Engineering of Tempus AI
Describe what your company does in a single sentence.
Heatlthcare technology
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Trigent Software to accomplish?
Software Test Automation
SRE - Amazon workspaces configuration
SOLUTION
How did you find Trigent Software?
Referral
Why did you select Trigent Software over others?
Pricing fit our budget
Good value for cost
How many teammates from Trigent Software were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project 1: Test Automation Project
This team will write Automation Tests, replacing manual test execution using mainly Playwright, Concourse, and other tools developed internally by CUSTOMER. The majority of the work will require proficiency with Typescript, Python, Docker, and Kubernetes.
Gaps in test automation will be addressed in several CUSTOMER systems, including lab operations software (LIMS), report generation software (Reporting Pipeline), and customer-face user interfaces (Customer Systems).
Project 2: Test Automation for the Developer Tools Enhancements Project
As part of the Developer Tools Enhancements Project, CUSTOMER is developing:
unit tests
(developer) smoke tests
end-to-end tests
source code refactoring’s to reduce cyclomatic complexity
source code documentation additions, for their CLI, cloud service, and web-based tools.
This team will provide testing services including smoke test authoring, end-to-end test authoring, documentation, others for CUSTOMER’S Developer Tools project.
The details of the scope of this project are to be defined by the CUSTOMER.
Project 3: AWS WorkSpaces Support Project
CUSTOMER utilizes AWS WorkSpaces as a VDI environment used to provide secure access to CUSTOMER systems and software.
This team will migrate configuration of resources to IAC, provide security updates to image, and expand existing functionality while providing ongoing end user support/troubleshooting.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of automated tests
Number of tickets for AWS workspaces completed
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Items were delivered on time
Extremely responsive to needs and scheduling
What was your primary form of communication with Trigent Software?
Virtual Meeting
What did you find most impressive or unique about this company?
They were responsive
Are there any areas for improvement or something Trigent Software could have done differently?
Higher caliber automation engineers
RATINGS
4.5
Quality
3.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
Custom Software Dev for Analytical Services Provider
Custom Software Development
C#
+1
$200,000 to $999,999
Jan. 2022 - May 2023
5.0
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
5.0
"Their programming skills were outstanding."
May 26, 2023
President, Analytical Services Provider
Anonymous
Verified
Other industries
Mansfield, Massachusetts
51-200 Employees
Online Review
Verified
Trigent Software provided custom software development support for an analytical services provider. They helped the client develop a chemistry software program that processes analytical data.
The program was delivered on time and worked smoothly, helping the client increase their business productivity and reduce costs. Trigent Software showed incredible commitment to the project, working extra hours to ensure the project stayed on track. They were hardworking, skilled, and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the President
Describe what your company does in a single sentence.
We provide analytical services to the medical device industry.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Trigent Software to accomplish?
Create a software program
SOLUTION
How did you find Trigent Software?
Referral
Why did you select Trigent Software over others?
Referred to me
How many teammates from Trigent Software were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Trigent created a chemistry software program from the ground up. This was a highly involved program that processed analytical data and produced a final output.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The program successfully processed the data provided. It allowed increased productivity from our entire team resulting in significant cost savings.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The team worked very hard to help us finish this complicated project. They also worked long hours to help make sure the project stayed on time. They also shifted their work schedule so that we could have daily meetings. This required them to meet with us at 10pm their time. The commitment level was tremendous.
What was your primary form of communication with Trigent Software?
Virtual Meeting
What did you find most impressive or unique about this company?
Their programming skills were outstanding. They were highly professional and committed team members.
Are there any areas for improvement or something Trigent Software could have done differently?
I think early on we had some false starts. This related to our not having clarity as to the best methods to accomplish some things. I don't really feel this was Trigents fault as much as the complexity of the program and our companies limited resources. Trigent worked with us to resolve these issues and get it right.
RATINGS
5.0
"After trying 2 other firms, Trigent was the only firm that could make our project a success."
Quality
4.5
Service & Deliverables
"Excellent work but sometimes required us to debug the product."
Schedule
4.5
On time / deadlines
"Strong work ethic."
Cost
4.0
Value / within estimates
"We paid a reasonable price for high quality work."
Willing to Refer
5.0
NPS
Business Process Improvement for Health Products Firm
Custom Software Development
$200,000 to $999,999
May 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They have a good escalation chain, which allows matters to get sorted right away."
Nov 22, 2021
Marketing, Experience & Systems VP, CanPrev
Norman Goh
Verified
Other industries
Toronto, Ontario
51-200 Employees
Phone Interview
Verified
Trigent Software is improving the business systems of a health products firm. They're now handing the client's CRM and product information systems. They're also set to create a warehouse management system.
Thanks to Trigent Software's efforts, the daily order maximum throughput has increased by 150%. The firm's order time processing has also been reduced by 30%–40%. The team's listening skills allow them to produce what the client needs. Customers can expect flexibility and responsiveness from them.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
CanPrev is a natural health products company, and we manufacture and distribute supplements, vitamins, and natural health products in Canada. I’m the VP of marketing, experience, and systems.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
We had outgrown a lot of our typical order processes or account processes. As a result, my goal was to begin another evolution of our internal business systems to improve our throughput, which was mostly order throughput. Overall, we engaged Trigent Software to ensure that we would achieve growth and scalability at the same time.
SOLUTION
What was the scope of their involvement?
We had an existing system in place that needed to be replaced with a more extensible system. Trigent participated in a month-long intensive knowledge transfer understanding our existing data flows and processes. Afterwards, there was a collaborative discussion regarding software architecture, technical stack and scoping, before beginning a series of sprints. We, the client, were involved in near daily stand-ups during this time. By February 2021, we had soft launched this system.
This positive experience led to including Trigent into the rest of our digital transformation projects - systems that required re-architecting and scaling. This includes a product information management system to better handle the fast-paced launch and version control of hundreds of physical products. Warehouse and inventory management systems are also being re-architected.
What is the team composition?
We’ve worked with full-fledged development teams which are composed of a project manager, technology lead, testing lead, and 3–4 developers.
How did you come to work with Trigent Software?
We interviewed and assessed 4–5 different companies before settling on Trigent Software.
How much have you invested with them?
We’ve spent around $500,000.
What is the status of this engagement?
We began working together in May 2020, and we continue working together.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve enjoyed a tremendous amount of growth over the past year and a half, and we’ve had an opportunity to see how effective the new systems look. To put that in number, our daily order maximum throughput has increased by 150%. In addition, the maximum time it takes to process orders now has been reduced by 30%–40%.
How did Trigent Software perform from a project management standpoint?
I’ve been impressed with their project management and it’s one of the reasons why we worked with them. In addition, they have a good escalation chain, which allows matters to get sorted right away. We have daily stand-ups in the morning, and we use tools such as Jira, Asana, and Slack. Overall, we’ve dealt with a lot of contractors, and Trigent Software is the best company we’ve dealt with.
What did you find most impressive about them?
Trigent Software is very flexible. Furthermore, compared to other agencies who assume they know what we want, their team listens to our needs. After listening to us, they offer new ideas to the table, allowing us to have an open relationship with them.
Are there any areas they could improve?
No, they’re really good at what they do. We tend to value UX and design more than is typical for internal facing systems, so there is some effort in conveying exactly how we want things to look and feel. However, we get around that by having our own designers flesh out these concepts.
Just a minor thing to take into account.
Do you have any advice for potential customers?
Know exactly what you want, and integrate them with your internal team. Furthermore, the best way to get the most out of any agency is to be heavily involved in the actual project with your internal teams. If you let them do the discovery by themselves, they’ll make assumptions because it’s difficult for an individual or organization outside your own business to know what you want.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Software Dev & API Integrations for Logistics Company
Application TestingCustom Software Development
Confidential
Jan. 2017 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
“Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions.”
Jun 24, 2021
Carrier Integrations Manager, Trimble Inc.
Greg Kilgour
Verified
Other industries
Sunnyvale, California
10,001+ Employees
Phone Interview
Verified
Trigent Software integrates carrier APIs into a web-based logistics platform so that end users can leverage third-party services. They’re responsible for maintenance, upkeep, and enhancement.
While tasks may face pauses beyond their control, Trigent Software has performed so well that the internal team wants to expand its resources. They’ve also proven themselves in their field and can make key development decisions independently when needed. They do best when given creative freedom.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I work in the transportation and logistics software division at Trimble Inc. My specific position is the carrier integration manager. This means I manage the team that handles carrier web services and integrations, connecting our easy-to-use platform to external carrier APIs that allow our customers to take advantage of those connections.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
Trigent Software is the driving force behind the team that maintains our carrier API enhancements. They’re responsible for building out new carrier connections.
SOLUTION
What was the scope of their involvement?
My team works with Trigent Software to integrate carrier APIs to work within our platform. If the carrier has a new product available, we integrate it with our web services so that our customers can take advantage of it. This work includes maintenance, upkeep, and enhancement.
What is the team composition?
My team consists of a lead, two developers, and a QA specialist. The plan is to get the QA specialist to take on automation work at some point, and we’re also trying to grow the team.
How did you come to work with Trigent Software?
We’d already established a relationship with Trigent Software before I came on board, so I was introduced to them when I took over the team 14 months ago.
What is the status of this engagement?
This was before my time, but I believe we started working with them around January 2017, and the engagement is still ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
I’ve expanded the team to bring on some of their resources because I’ve been pleasantly happy with the work that they’ve done, the way they’ve operated, and the communications they’ve provided. At a high-level look, their results are plentiful, and everyone is happy with them.
In terms of project time to completion data, we don’t really have a structure that allows us to pull that information. We can be put on hold for weeks at a time, which is not necessarily something that we have control over. Since we can’t rectify that, it doesn’t seem justifiable to take that into account when looking at Trigent Software’s performance.
How did Trigent Software perform from a project management standpoint?
We work off of a Kanban board in Jira, shifting our projects around as time allows. They’re also not afraid to ask questions or provide their own input. If I need to rely on them to make some of the tougher decisions around development when I’m not available, I have full confidence that they know what to do.
What did you find most impressive about them?
It’s the quality of work. I hear stories about other challenging contractors that my company work has worked with, and I haven’t had to deal with those issues with Trigent Software. In fact, I feel confident that I’ll never have to deal with some of those problems because of how Trigent Software handles our workload. They split up the teams on their own so that their developers can focus on the work that we need. There are no extra frills.
Are there any areas they could improve?
No, overall, everything has been going great, and the communication is awesome. I’ve even had managers from their team check in to see how things are going, which is always nice. That’s not something I see often with our other contractors.
Do you have any advice for potential customers?
As long as you maintain that fluid two-way relationship with the team lead or the developers, you’ll get the best results.
Allow them to express their thoughts on the situation. Trigent Software’s people know what they’re talking about, so it’s worth considering their suggestions. Of course, the team can take direction very well, but they’ll do better when you let them run with their creative thoughts.
They might want to try something that you won’t necessarily agree with, but I’d suggest going with it if you have the time. Either they’re going to learn something to better themselves, which will help you down the road, or they’ll end up teaching you something that you didn’t know.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
"I’m confident in their work, and they give pretty accurate timelines."
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Application Testing for Healthcare Company
Application Testing
$50,000 to $199,999
Jan. 2018 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
4.0
Willing to Refer
5.0
“They foster a professional and friendly environment.”
Apr 5, 2021
Lead QA Engineer, Rally Health
Cyrus Patel
Verified
Other industries
Washington, District of Columbia
1,001-5,000 Employees
Phone Interview
Verified
Trigent Software provides manual software testing for a healthcare company. The team tests iOS and Android apps and run as many as 2,000 test cases if needed.
Trigent Software’s work meets their client’s needs. While they took a bit of time to ramp up and become self-sufficient, the team is now able to execute their assigned tasks without a lot of hand-holding. Trigent Software offers a well-trained team that gets the job done well.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the lead QA engineer at Rally Health, a healthcare company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
We were working with an offshore company and had issues with tasks not being completed on time. There were a lot of miscommunications and we needed a new provider.
SOLUTION
What was the scope of their involvement?
Trigent Software provides manual application testing of mobile iOS and Android apps. It’s for 10–15 different devices. They help us to run around 1,000–2,000 test cases when needed.
What is the team composition?
I had a main point of contact but I communicated with a lot of the team. There are around 10 resources. If I need another resource, I can get them.
How did you come to work with Trigent Software?
We were one of the first companies who worked with them. Now, they are a huge organization. My manager suggested them.
How much have you invested with them?
We’ve spent $50,000–$199,999.
What is the status of this engagement?
We started working together in January 2018, and our work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
As they got ramped up, it became a smooth process for any new person coming in. They took full responsibility and made sure that person was ramped up. That was really good. We had less time spent onboarding. Once someone is on the call, we know they’re trained.
How did Trigent Software perform from a project management standpoint?
At the start, it took time for them to ramp up but once they were in a flow, nothing stopped them from excelling and learning new things. There was a time we had to be on top of things and had to have calls regularly.
Once the process was in place, we didn’t have to spend much time explaining what needs to be done. Emails and calls were sufficient. They execute the tasks every day. They’re very accustomed to everything now. On a scale of 1–10 for project management, I’d give them an eight. We use Jira for project management.
What did you find most impressive about them?
It’s easy to work with them. They foster a professional and friendly environment.
Are there any areas they could improve?
They could improve on consistency in some cases.
Do you have any advice for potential customers?
I recommend people who are self-starters and want to grow in the field of QA. They give a lot of opportunities. Trigent is a good vendor for people first entering the software world.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
5.0
NPS
Automated Application Testing for Insurance Platform
Application Testing
$50,000 to $199,999
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“The speed at which they’re able to understand the product is impressive.”
Feb 18, 2021
VP of Engineering, Insurance Software Company
Anonymous
Verified
Other industries
San Francisco, California
11-50 Employees
Phone Interview
Verified
Trigent Software is building automated tests for software company’s new UI. The team is using Cypress and Java.
Trigent Software delivers everything that’s asked of them each sprint. The team is excellent at getting up to speed with new technologies. They’re an organized team that gets the job done.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the VP of engineering at a company that builds infrastructure software for insurance companies.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
We needed help with testing.
SOLUTION
What was the scope of their involvement?
They’re building automated tests for our new web-based UI. They’re using Java and Cypress.
What is the team composition?
We have three people working on the project full time. We also have a part time project manager.
How did you come to work with Trigent Software?
One of the engineers at our company worked with Trigent in a previous role.
How much have you invested with them?
We spend $18,000 per month.
What is the status of this engagement?
We started working together in October 2020, and our work is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’ve been doing very well and accomplishing all the tasks that we asked them to do every sprint. It’s a complicated product for new people to understand, but they’ve done a great job of getting up to speed. We’re quite happy with the work that they do.
How did Trigent Software perform from a project management standpoint?
As far as I’m aware, they’ve been doing quite well.
What did you find most impressive about them?
The speed at which they’re able to understand the product is impressive.
Are there any areas they could improve?
No, nothing comes to mind.
Do you have any advice for potential customers?
It pays to have a part time project manager on their side to coordinate directly with the project manager on your side. It takes a fair amount hand holding to work with an offshore team, especially with the different time zones.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Custom Software & Mobile App Dev for Road Safety Company
Custom Software DevelopmentMobile App Development
$50,000 to $199,999
June 2019 - Dec. 2020
4.0
Quality
4.0
Schedule
3.5
Cost
3.5
Willing to Refer
5.0
"Trigent’s work was a success."
Jan 14, 2021
President, HI-Way Safety Systems, Inc.
Kathy DeLong
Verified
Arts, entertainment & music
Rockland, Massachusetts
201-500 Employees
Phone Interview
Verified
A highway line painting company hired Trigent to provide development services. The team initially built custom scheduling software, before converting the concept into a mobile app for iOS and Android as well.
Overall, internal stakeholders are pleased with Trigent, who satisfied their expectations for the project. The team was prompt in solving issues, understood the vision for the final product, and produced high-quality deliverables.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the president of HI-Way Safety Systems, Inc. We’re a line painting company working all over New England.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Trigent Software?
We needed to develop online services for our staff and crew.
SOLUTION
What was the scope of their involvement?
We had Trigent create an online scheduling software that allows us to schedule when we’re in the office or on the road working.
From that, it developed into a mobile app, which Trigetn also designed. It’s compatible with both iOS and Android.
What is the team composition?
There were about 10 people working on the project. We had a project manager, who was our main point person.
How did you come to work with Trigent Software?
We’d done research on several different companies online, and we found Trigent has an office here in Massachusetts, which is ultimately why we decided to work together.
How much have you invested with them?
We probably spent just under $200,000.
What is the status of this engagement?
The project took place from June 2019–December 2020.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Trigent’s work was a success. We had a couple of ups and downs throughout the project, and it took longer than anticipated. Overall, we were satisfied with the quality.
How did Trigent Software perform from a project management standpoint?
Trigent was good. They responded promptly to any issues. We kept in touch mostly over email; they shared a Google Doc, but I never really got into using it.
What did you find most impressive about them?
Trigent understood what we were looking to do.
Are there any areas they could improve?
They could’ve estimated the timeframe a little better.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-10 of
56 Reviews
Packages we offer:
Trigent BI package
.
Small
Hourly rates
$30
/total
DATA PLATFORM ARCHITECTURE - Cloud: Single cloud (AWS/Azure/GCP)
DATA PLATFORM ARCHITECTURE - Data Sources: Up to 5 sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse: Basic Snowflake/BigQuery setup
DATA PLATFORM ARCHITECTURE - Storage Design: Cost-optimized single-tier
DATA ENGINEERING - ETL/ELT Pipelines: 3-5 production pipelines
Medium
Hourly rate
$40
/total
DATA PLATFORM ARCHITECTURE - Cloud: Multi-cloud ready
DATA PLATFORM ARCHITECTURE - Data Sources: 10-20 sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse: Advanced Lakehouse architecture
DATA PLATFORM ARCHITECTURE - Storage Design: Multi-tier (hot/warm/cold)
DATA ENGINEERING - ETL/ELT Pipelines: 8-10 automated pipelines
Large
Hourly rate
$50
/total
DATA PLATFORM ARCHITECTURE - Cloud: Enterprise hybrid/multi-cloud
DATA PLATFORM ARCHITECTURE - Data Sources: Unlimited sources
DATA PLATFORM ARCHITECTURE - Data Lake/Warehouse: Governed enterprise data mesh
DATA PLATFORM ARCHITECTURE - Storage Design: Intelligent automated tiering
DATA ENGINEERING - ETL/ELT Pipelines: Enterprise-scale orchestration
Trigent’s AI Development Package helps enterprises move from AI ideas to governed, production-ready intelligence.
We design, build, and scale custom AI, ML, and GenAI solutions, accelerated by Trigent ArkOS, our operator-grade AI workbench that validates cost, performance, reliability, and control before deployment.
Small
Best for Small businesses/ Per Month
$15,000
/month
Consultation Call: Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Medium
Best for Mid Enterprises
$30,000
/month
Consultation Call: Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Large
Best for Top enterprises
$50,000
/month
Consultation Call: Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Features
Small
$15,000
/mo
Medium
$30,000
/mo
Large
$50,000
/mo
Consultation Call
Free
Free
Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation
–
API Integration
–
Dashboard / Output Interface
–
Model Optimization
–
–
Custom Model Development
–
–
Cloud Deployment
–
MLOps Pipeline Setup
–
–
Advanced Integrations
–
–
Workflow Automation
–
–
Custom Dashboard + Analytics
–
–
Dedicated Team
–
PM + QA Support
–
Post-launch Monitoring
1 Month
1 Month
1 Month
Scalability Support
–
Security & Compliance
–
24/7 Support
–
–
Small
$15,000
/mo
Consultation Call
Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation
–
API Integration
–
Dashboard / Output Interface
–
Model Optimization
–
Custom Model Development
–
Cloud Deployment
–
MLOps Pipeline Setup
–
Advanced Integrations
–
Workflow Automation
–
Custom Dashboard + Analytics
–
Dedicated Team
–
PM + QA Support
–
Post-launch Monitoring
1 Month
Scalability Support
–
Security & Compliance
–
24/7 Support
–
Medium
$30,000
/mo
Consultation Call
Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation
API Integration
Dashboard / Output Interface
Model Optimization
–
Custom Model Development
–
Cloud Deployment
MLOps Pipeline Setup
–
Advanced Integrations
–
Workflow Automation
–
Custom Dashboard + Analytics
–
Dedicated Team
PM + QA Support
Post-launch Monitoring
1 Month
Scalability Support
Security & Compliance
24/7 Support
–
Large
$50,000
/mo
Consultation Call
Free
Discovery
Use Case Identification & Roadmap
Data Collection & Preprocessing
AI Model Setup
Model Training & Validation
API Integration
Dashboard / Output Interface
Model Optimization
Custom Model Development
Cloud Deployment
MLOps Pipeline Setup
Advanced Integrations
Workflow Automation
Custom Dashboard + Analytics
Dedicated Team
PM + QA Support
Post-launch Monitoring
1 Month
Scalability Support
Security & Compliance
24/7 Support
Our Story
Trigent helps enterprises lead the shift with AI, Global Capability Centre (GCC) services, data engineering, cloud, infrastructure, and automation services. We build scalable, future-ready solutions that simplify complexity, accelerate transformation, and optimize operations across Financial Services, Healthcare, Manufacturing, Retail, Logistics, Education, LegalTech, and Insurance. From AI-driven modernization to offshore GCC enablement, we help businesses innovate with agility and impact.
Meet the Team
Chella PalaniappanPresident - Client Services
Chella Palaniappan oversees Trigent’s client services across software, cloud, and product development. With leadership roots at Tata Unisys and NIC, he helps clients scale through strategy, agility, and customer-centric innovation.
Shamini MartinVP - Marketing
Shamini Martin, VP Marketing, leverages 22+ years of global leadership to scale Trigent’s brand and strategy. Her background at Wipro and Cognizant spans presales, bids, and product marketing across major global markets.
PRATAPA BERNARDVice President - Strategy
A seasoned product and innovation leader with global experience across North America, Europe, and Asia, skilled in turning emerging tech into market-ready products and building high-performing teams for both enterprises and startups.
What Sets Us Apart
Global Capability Center & GCC Consulting Services
We build and transform Global Capability Centers that outperform traditional models. Our GCC services architect future-ready offshore and nearshore centers optimized for AI integration and cloud-native delivery. We enable Fortune 500 companies to establish high-performing capability centers.
Enterprise Software Development & Digital Solution
As a software development company, Trigent serves Healthcare IT, FinTech, InsurTech, Manufacturing, and Retail. We deliver AI solutions, custom app development, cloud migration, cybersecurity, data engineering, and RPA. With 30+ years and ISO 9001 certification, we've built 400+ apps.
AWS, Microsoft & Salesforce Certified Partner
Trigent is a AWS Advanced Partner, Microsoft Gold Partner, and Salesforce Implementation Partner with alliances across ServiceNow, Databricks, SAP, Oracle, and Rocket Software. Our certified architects deliver cloud transformation, AI innovation, automation, and legacy modernization for enterprises.
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