Transform Agency

BACKGROUND

Please describe your company and your position there.

I am the Web & IT Manager for an online flooring retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transform Agency, and what were your goals?

We were looking for a cost-effective development partner to take on our ongoing development, security and maintenance.

SOLUTION

How did you select this vendor and what were the deciding factors?

After reviewing a large number of potential development services and having calls with a shortlist of around 5 we chose this vendor for their flexibility and our site already using a number of their extensions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We're still in the early stages of the relationship but they have already set about onboarding us into their development team and getting deployments of Magento 2 onto our development environment. The initial objective is to get the site up and running on development environments and then continue to work through a number of issues before deploying the site to live and then continuing with an improvement program to many areas of the site.

How many people from the vendor's team worked with you, and what were their positions?

Natallia, Business Development Manager Pavel, Delivery Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

No measurable outcomes as yet, we are still working on getting the first production deployment ready.

Describe their project management style, including communication tools and timeliness.

Project management style seems relaxed with the use of emails, Trello and Slack for communication and task management.

What did you find most impressive or unique about this company?

The team is responsive to communications and ask questions when they are not sure of anything which is always reassuring. They show great enthusiasm, which is always appreciated.

Are there any areas for improvement or something they could have done differently?

I genuinely think that a better task management tool than Trello could be utilized.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at a precious metal retailer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Transform Agency?

We are trying to enhance our website to enable our work application to support two websites instead of just one. We needed help to build a new Magento website

SOLUTION

What was the scope of their involvement?

Transform Agency is helping us do the development work on our site. We built our website based on an e-commerce framework for Magento, written with PHP, and we're trying to customize it for our retail customers.

They did not build the website from scratch; they're doing an upgrade where I provided the requirements of the task, the code base repository, and some sample databases.

What is the team composition?

I work with one project manager, one customer service representative, and 3–4 developers.

How did you come to work with Transform Agency?

I found them through an organic search and saw them doing a lot of work on Magento.

How much have you invested with them?

We've spent less than $10,000 with them so far.

What is the status of this engagement?

We started the engagement in September 2021, and it's still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They submit development work, and I will test them to see if the requirements are met. After I try it, I pass it to the end user to make ad hoc iterations.

Overall, they get tasks done within a reasonable time.

How did Transform Agency perform from a project management standpoint?

They're doing well with project management, but there could be an improvement in their response time. Regarding tools, we mostly use email.

What did you find most impressive about them?

Even though we only communicate via email, they deliver according to our expectations.

Are there any areas they could improve?

They could respond more frequently and keep me updated on the progress of the task because sometimes I'm unsure if they have received and understood the requirements.

Any advice for potential customers?

Keep track of the communication, and be clear with that.

BACKGROUND

Please describe your company and your position there.

I am Key Account Manager of Intermark IT, a consulting IT company which develops custom software solutions according to our customer needs, market and business requirements.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transform Agency, and what were your goals?

We had a custom project in Magento, it was an important and big project which required custom development over the platform. This development had to be made by Magento experts in order to get the quality and time to market expected from our customer.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were doing a market research looking for companies and experts who can help oh with our project. Finally we contacted Amasty and after a few meeting talking about our business, goals, project and needs, we decide to work with them because their professional and quality team, their communication and their expertise in Magento.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was to create a custom marketplace with a custom checkout workflow with final customers, manufacturers and shop customers who sell the manufacturers catalogue. We have had to create a complex workflow and onboarding process.

How many people from the vendor's team worked with you, and what were their positions?

One Account manager, one project manager, and two developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to accomplish the time to market and quality product in a 100%

Describe their project management style, including communication tools and timeliness.

The project was a waterfall project, we get issues in a Kansan board, we discussed about the issues before the developers started to work with them, in order to get everything clear. When everything was clear we were able to access to the board each time to know the status of each issue.

What did you find most impressive or unique about this company?

They have great communication skills, and when we have had issues in our deadline with final product and customer, they were 100% available and working with compromise, really hard, in order to help us to achieve our goals.

Are there any areas for improvement or something they could have done differently?

none

BACKGROUND

Please describe your company and your position there.

I'm the GM of a healthcare product distribution company supplying the NHS, hospitals and private clinics throughout the UK.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transform Agency, and what were your goals?

Migration from an old Magento 1 site to a new Magento 2 site with optimisation and additional features and functions

SOLUTION

How did you select this vendor and what were the deciding factors?

Recommendation from one of their previous satisfied customers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Identifying data for migration, selection of modules to replicate existing function, suggestion of modules for new functions creating bespoke code to automate complex processes, testing and implementation.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and 2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a much more efficiecient site with a significant increase in speed and much improved UX

Describe their project management style, including communication tools and timeliness.

Communication primarily via email and using Trello to log issues and track the progress of different elements of the project.

What did you find most impressive or unique about this company?

They are responsive and organized. They also helped us facilitate issues with third parties, showing flexibility on the adapting scope of the project as it developed.

Are there any areas for improvement or something they could have done differently?

We had a small issue at one stage where work had slowed down a little for a couple of weeks, when we raised it they quickly made some changes to the development team and it was resolved very efficiently with no fuss.

BACKGROUND

Please describe your company and your position there.

I am the manager responsible for the development of e-commerce in a home decoration store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transform Agency, and what were your goals?

Magento update and functionality expansion plus improved user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

I chose it because of my experience with Magento, ease of communication and good contact with the team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The cooperation consists in developing and implementing functionalities that interest me and advising on how to do it best and whether it is actually a good development direction.

How many people from the vendor's team worked with you, and what were their positions?

My main contact was the project manager plus two Backend developers and one forntend developer plus DevOps

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the amendments were implemented, the importance of conversion increased, UX and the automation of internal processes improved significantly.

Describe their project management style, including communication tools and timeliness.

We used the Jira tool. In case of problems or an emergency, the project manager was available to me.

What did you find most impressive or unique about this company?

They have extensive experience in building Magento-based products.

Are there any areas for improvement or something they could have done differently?

The cooperation is flawless. At the beginning of the month, we set the work for the next month and it is done according to the plan.

BACKGROUND

Please describe your company and your position there.

I am an IT manager at an online sportswear sales company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Transform Agency, and what were your goals?

Magento upgrade for the performance improvements

SOLUTION

How did you select this vendor and what were the deciding factors?

We already had some modules for our site from them. And they left us good impressions of quality and support.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project consisted of upgrading magento from version 2.3.1 to 2.4.3.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 people. Account manager and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were left with good impressions and we are very satisfied.

Describe their project management style, including communication tools and timeliness.

They have a very good style.

What did you find most impressive or unique about this company?

Their receptivity and seriousness are at their highest.

Are there any areas for improvement or something they could have done differently?

I can't say that I didn't like something or that they have some disadvantages.