Touchstone Infotech

BACKGROUND

Please describe your company and your position there.

I Satwant Minhas the managing director of chalopind.com. Chalopind.com is basically a cab rental company providing car rental services to NRI'S coming from Canada, the USA, or any other western country and wish to go from Delhi Airport to their home destination like Punjab or Haryana.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touchstone Infotech, and what were your goals?

We launch a new website chalopind.com with online booking facilities. We needed SEO and digital marketing for our website in USA and Canada, We were looking for Indian clients coming from these countries whom we can provide the cab service from Delhi Airport.

SOLUTION

How did you select this vendor and what were the deciding factors?

I search online digital marketing agencies in Delhi. I found touchstone is close to me so I personally visit this office. After a good discussion with Mr. Prashant, I selected them for my project.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We decided to work in two-phase. First, we will give the advertisement in Google AdWord so that we can get quick customers, and second, we will work with the SEO team as well so that our website can rank in the top position within six months.

How many resources from the vendor's team worked with you, and what were their positions?

We work with a digital marketing team and a graphic designer as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Google Adword was successful and we got a number of clients through it.

How effective was the workflow between your team and theirs?

We regular talk over the phone and discussed our project. I personally visit their office once a month.

What did you find most impressive or unique about this company?

Mr. Prashant is a knowledgeable person. They helped me a lot to integrate a payment gateway into our website.

Are there any areas for improvement or something they could have done differently?

They need to improve their graphic design scale but overall they are superb.

BACKGROUND

Please describe your company and your position there.

I am owner of Driving School in Bengaluru

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Touchstone Infotech, and what were your goals?

My business was running from many months but there was less enquiries. I wanted to create my business brand name and increase the clients visit or calls for my business services.

SOLUTION

How did you select this vendor and what were the deciding factors?

I search for Marketing agency and came across multiple agency. After talking with Prashant from Touchstone Infotech I gave the work to him. Initially he showed be his past work experience and results for active clients. Hence I selected him and I have no regrets

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Initially Touchstone Infotech team helped creating local presences of my business using Google Business Profile and other social media. They designed an informational website for my business. The next step was SEO and Google Ads.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with Prashant, Manager at Touchstone Infotech for Local SEO, Paid Ads, Web Designing and Hubspot CRM integration for my business use. We are also using IVR solutions from them

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Local SEO work is giving is good results now. Before hiring Touchstone Infotech Team there were about 20-30 enquiries in a month from Google Business Profile. However, now there are more than 400+ calls from GBP along. They have also ranked my business website on 1st page of google due to which we get calls and enquiries from our website too.

How effective was the workflow between your team and theirs?

There team coordinate with me twice in a month and share monthly report for the work they do.

What did you find most impressive or unique about this company?

They act as a one-stop solution for my business's digital appearance and automation.

Are there any areas for improvement or something they could have done differently?

I think I am satisfied with the level of work done by them