Top Virtual Assistant is a fully managed virtual assistant company that connects growing businesses with the top 0.5% of vetted, trained, and professionally managed remote talent. Companies searching for a reliable virtual assistant service without the cost of local hiring, the risk of a bad hire, or the burden of day-to-day oversight, choose Top Virtual Assistant to run their recurring administrative and operational tasks so leadership can focus on growth.
What does Top Virtual Assistant do? We provide dedicated virtual assistants across Personal Productivity and Executive Support, HR, Admin and Finance, Sales Development, Marketing, Customer Service, Healthcare support, Real Estate assistance, Software Development support, and US-based talent. Every assistant is background-checked and matched to your industry, tools, and workflows, with a dedicated account manager supervising quality, daily reporting, and performance.
How does the free trial work? Every engagement can start with a free trial — experience a matched, dedicated virtual assistant with no upfront payment and no long-term contract. You only continue if the fit is right, and your assistant can be replaced free of charge at any time
Why hire a virtual assistant through Top Virtual Assistant instead of hiring locally? Our flexible monthly plans (part-time and full-time, up to 160 hours per month) replace the expense of benefits, office space, and recruiting cycles. Your matched assistant typically starts within days — most matches complete in about 7 days — and a backup assistant plus a personal account manager are built into every plan. Plans scale up or down as your workload changes, with no hidden fees and no lock-in.
Is Top Virtual Assistant secure and compliant? Yes. We are SOC 2 certified, ISO 27001 compliant, HIPAA compliant, and a PCI DSS Level 1 provider. Every assistant works under signed NDAs with restricted data access and monitored logins, making us a safe choice.
Back Office OutsourcingCall Center ServicesAnswering servicesVirtual AssistantData Entry & ProcessingInbound appointment scheduling
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
Undisclosed
Rating for cost
5
/5
What Clients Have Said
Top Virtual Assistant is praised for offering good value for cost, with clients noting improved efficiency and responsiveness. Specific project costs include $22,000 for a real estate engagement, and $134,000 for a property management setup. Overall, they deliver reliable and professional services.
Clients commend the team for their clear and consistent communication, using tools like email, Slack, and virtual meetings to keep everyone informed and aligned.
Adaptability to Client Needs
The team is noted for their ability to quickly adapt to client-specific processes and requirements, ensuring a seamless integration into existing workflows.
High Customer Satisfaction
Top Virtual Assistant has helped clients achieve higher customer satisfaction scores by providing prompt and professional support, leading to better engagement and retention.
Improved Response Times
Many clients have experienced significantly faster response times to customer inquiries, leading to increased customer satisfaction and a more streamlined communication process.
Professional Project Management
Clients praise Top Virtual Assistant for their structured and reliable project management. Deliverables are consistently on time, and the team adapts quickly to changes and client needs, maintaining clear communication throughout the process.
Areas for Improvement in Reporting
While clients are generally satisfied, some have suggested more detailed performance analytics and insights to further enhance their understanding of task progress and outcomes.
Virtual Assistance Services for Business Consulting Co
Call Center ServicesSales Outsourcing
$10,000 to $49,999
Jan. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their results demonstrate how much they care."
Aug 3, 2025
Regional Director, Kearney Korea
John Minseob Lee
Business services
Seoul, South Korea
201-500 Employees
Online Review
Top Virtual Assistant provides virtual assistant services for a business consulting company. The team is tasked with scheduling 10 qualified sales meetings per month and creating sales pipelines.
Top Virtual Assistant has helped the client meet their KPIs, including scheduling 10 qualified sales meetings per month. The team demonstrates an excellent work ethic, quickly resolves issues, and responds to the client. Overall, the project's results show how much the vendor cares.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Regional Director of Kearney Korea
Describe what your company does in a single sentence.
I am the Regional Director at Kearney Korea, we specialize on Business Consulting and Services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
Schedule sales meetings
create pipelines.
SOLUTION
How did you find Top Virtual Assistant?
Message on Email
Why did you select Top Virtual Assistant over others?
Pricing fit our budget
Great culture fit
Good value for cost
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ten qualified sales meetings per month were one of the main deliverables and the creation of pipelines
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our top virtual assistant ensures that we consistently meet our KPIs. That equates to ten qualified sales meetings each month in this instance. We currently have a few contracts out that are almost ready to be signed, and the quality is excellent.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The group responds quickly. If there are ever any problems, they are resolved before they actually become problems.
What was your primary form of communication with Top Virtual Assistant?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
work ethic. Their results demonstrate how much they care.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
Nothing for now
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Clothing Company
Back Office OutsourcingCall Center ServicesSales Outsourcing
“Their customer handling skills are very impressive.”
Jul 24, 2025
Marketing Manager, Clothing Company
Anonymous
Retail
Atlanta, Georgia
1-10 Employees
Phone Interview
Top Virtual Assistant provides call center services for a clothing company. They handle inbound and outbound calls, provide customer support, and sell products to leads.
Top Virtual Assistant has been very professional and has provided excellent service. The client has seen an increase in customer satisfaction and is very happy with the engagement. They communicate well and complete tasks ahead of time. The team is very skilled at handling customers.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the marketing manager of a clothing company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Top Virtual Assistant?
We needed someone to cover our customer service line.
SOLUTION
What was the scope of their involvement?
Top Virtual Assistant handles our inbound and outbound calls. They provide customer support and handle sales, giving customers information about our products and rates. They also handle inbound leads from our online marketing, PPC, and SEO efforts. Their job is to dial the leads right away and schedule appointments. If they get any interested customers who want to buy right away, they sell the product directly.
Top Virtual Assistant uses Dialpad to handle our inbound leads. I’ve provided them with access to our Dialpad account.
What is the team composition?
We work with three teammates from Top Virtual Assistant. One of them is the manager, and the other two do the dialing.
How did you come to work with Top Virtual Assistant?
I found them online through an ad. I scheduled a meeting with them, and their manager was very experienced. He answered all my questions and assured me they could handle what I was looking for. I thought they were good people, so I hired them.
How much have you invested with them?
We’ve spent around $25,000 so far.
What is the status of this engagement?
We started working with them in December 2024, and the partnership is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Top Virtual Assistant has been very professional. They handle the calls according to our needs and provide excellent service. Their customer handling skills are very good. We’re very happy with them and plan to give them more work in the future. We’ve seen an increase in customer satisfaction. I’d give them a 90% success rate.
How did Top Virtual Assistant perform from a project management standpoint?
We do weekly meetings, and they always complete the targets I give them ahead of time. We communicate via Slack and email. We also use Google Sheets to manage the project.
What did you find most impressive about them?
Their customer handling skills are very impressive.
Are there any areas they could improve?
I wish they had more people to work with me.
Do you have any advice for potential customers?
I’ll definitely refer them to anyone.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Assistant Services for Consulting Company
Back Office OutsourcingSales Outsourcing
$10,000 to $49,999
Oct. - Dec. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was timely and organized."
Jul 18, 2025
CEO, Nova Start Consulting
Joni Rodgers
Advertising & marketing
England
51-200 Employees
Online Review
Top Virtual Assistant provided virtual assistant services for a consulting company. Their tasks included managing emails and calendars, setting up meetings, creating pitch decks, and organizing documents.
Top Virtual Assistant helped the client focus on their fundraising efforts. The team booked over 30 investor calls in a month and tracked all tasks using their own system. Moreover, they were organized, worked independently, and provided high-quality work with great attention to detail.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Nova Start Consulting
Describe what your company does in a single sentence.
NovaStart Consulting helps early-stage startups with strategic planning, fundraising support, and operational workflows.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed help managing our inbox, setting investor meetings, preparing pitch decks, and keeping our documents organized.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
Great culture fit
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant assigned us a VA who handled email filtering, calendar syncing, meeting follow-ups, and slide formatting for pitch decks. Deliverables also included weekly updates and priority lists.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our founder was able to focus fully on fundraising efforts. We booked 30+ investor calls in a month without missing a single follow-up thanks to their task tracking system.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Everything was timely and organized. We used shared tools (Google Docs, Trello), and the VA kept everything updated daily.
What was your primary form of communication with Top Virtual Assistant?
In-Person Meeting
What did you find most impressive or unique about this company?
The quality of work, attention to detail, and ability to work independently with little supervision.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
It would be great if they offered more advanced reporting features, but overall the service was excellent.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office Outsourcing for Digital Marketing Agency
Back Office OutsourcingCustomer Service Outsourcing
Chat Support ServicesEmail Support Services
$10,000 to $49,999
Aug. - Nov. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their workflow was very organized."
Jul 18, 2025
CEO, Ascend Digital Studio
Corinne Pratt
Advertising & marketing
Lagny-sur-Marne, France
11-50 Employees
Online Review
Top Virtual Assistant provided a digital marketing agency with a virtual assistant (VA) to handle administrative tasks, client onboarding, inbox management, and light content posting on social media.
Thanks to Top Virtual Assistant's work, the client saw a 40% improvement in internal task turnaround time, a 60% increase in response time to client emails, and a 100% reduction in missed calendar appointments. Their organized workflow and ability to adapt quickly were hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Ascend Digital Studio
Describe what your company does in a single sentence.
We’re a digital marketing and creative agency helping startups and small businesses scale through branding, paid ads, and content strategy.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed a virtual assistant to handle recurring administrative tasks, client onboarding, inbox management, and light content posting on our social platforms so our internal team could focus more on strategy and client delivery.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant provided us with a dedicated VA who managed email communication, organized project files, updated CRM records, booked appointments, posted scheduled content, and coordinated simple tasks with our freelancers. Deliverables included daily task summaries, calendar management, and weekly check-ins with our operations lead.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Within the first 6 weeks, we saw a 40% improvement in internal task turnaround time and were able to onboard 3 new clients without hiring an additional in-house admin. Response time to client emails also improved by 60%, and missed calendar appointments dropped to zero.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes — their workflow was very organized. We used Trello and Slack for communication, and our assistant never missed a task deadline. Weekly reports were sent every Friday without fail, and the VA adapted quickly when we changed tools or SOPs.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their VAs are well-trained and professional. The standout was how quickly our assigned VA understood our tone of voice and workflow preferences. It felt like onboarding a new team member, not just outsourcing tasks.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
In the beginning, timezone differences caused minor scheduling friction, but once aligned, we faced no recurring issues. It would be helpful if they offered some industry-specific assistants (e.g., marketing-focused) right from the start.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back-Office Outsourcing for Real Estate Company
Back Office OutsourcingCustomer Service Outsourcing
$10,000 to $49,999
Oct. 2024 - Feb. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to anticipate needs and initiate tasks without direction was exceptional."
Jul 17, 2025
Marketing Manager, Elevate Realty Group
Bailey Bailiff
Real estate
England
51-200 Employees
Online Review
Top Virtual Assistant provided virtual assistant services for a real estate company. The team's tasks included handling social media posts, CRM data entry, email communications, and market research.
Thanks to Top Virtual Assistant's work, the client saw a 25% increase in lead conversion rate, a 30% increase in property showings, and a doubling of social media engagement. The team was proactive, reliable, organized, and able to anticipate the client's needs. They delivered work on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Marketing Manager of Elevate Realty Group
Describe what your company does in a single sentence.
Elevate Realty Group is a modern real estate brokerage helping clients list, find, and close deals efficiently.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed support with client outreach, listing maintenance, appointment bookings, and marketing assistance to grow our lead pipeline.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The VA handled social media posts, CRM data entry, email communications with prospects, scheduling showings, and market research to support property valuations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our lead conversion rate increased by 25% within a month. Property showings rose by 30%, and our social media engagement doubled.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, deliverables were always on schedule. Communication was proactive and reliable, and the assistant remained organized throughout.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to anticipate needs and initiate tasks without direction was exceptional. It felt as though the VA was part of our in-house team.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
Perhaps more upfront onboarding training documents would help, but the team was always responsive and easy to work with.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office & Sales Outsourcing for Publishing Company
Back Office OutsourcingSales Outsourcing
$10,000 to $49,999
Oct. - Dec. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They understood how to speak with creatives dash; patient, respectful, and always calm."
Jul 16, 2025
Owner, Brigh Books Publishing
Caroline Beck
Other industries
England
11-50 Employees
Online Review
Top Virtual Assistant provided VA services for a publishing company. They managed author communications, scheduled editing timelines, and followed up on manuscript submissions.
Thanks to Top Virtual Assistant's work, the client's response time improved by 40%, project delays dropped by 60%, and overall author satisfaction increased from 3.9 to 4.6 stars in just two months. The team was communicative and collaborative, and they consistently delivered work on time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Brigh Books Publishing
Describe what your company does in a single sentence.
We’re an independent publishing company supporting self-published authors with editorial and distribution services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed virtual assistants to manage author communications, schedule editing timelines, and follow up on manuscript submissions.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant assigned two team members who worked as publishing coordinators. They sent onboarding packets, followed up on author deliverables, organized calendars for editorial reviews, and handled weekly email summaries to authors about their project status.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Author response time improved by 40%, project delays dropped by 60%, and overall author satisfaction (measured by post-project surveys) increased from 3.9 to 4.6 stars in just two months. Our editorial team also reported smoother internal workflow with fewer missed deadlines.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes—communication was prompt, and their use of shared Google Docs, Trello, and Slack allowed us to collaborate in real time. They were rarely late on any assigned task and adjusted quickly to shifting editorial needs.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
They understood how to speak with creatives—patient, respectful, and always calm, even when authors missed deadlines or changed plans. That emotional intelligence made them an asset.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
It would be great to see them offer weekend support hours in the future, as some of our author interactions spill over into weekends.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office Outsourcing & Call Center Services for Event Agency
Back Office OutsourcingCall Center Services
$10,000 to $49,999
Dec. 2024 - Mar. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their responsiveness during live events... was outstanding."
Jul 16, 2025
Owner, Eventure Collective
Finley Webb
Arts, entertainment & music
Northwest Territories, Canada
11-50 Employees
Online Review
Top Virtual Assistant provided virtual assistant services for an event agency. The team sent confirmation emails, answered venue and timing questions, coordinated transportation, and updated the client's CRM.
Thanks to Top Virtual Assistant, the client achieved a 98% completion rate for registration confirmations and a two-hour average response time for questions from attendees. The team used Airtable for task tracking, held daily 10-minute stand-ups, and communicated via email and Slack.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Eventure Collective
Describe what your company does in a single sentence.
We’re an event agency organizing corporate retreats and hybrid events globally.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed help confirming attendee registrations, managing logistics inquiries, and coordinating schedules.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant staff sent confirmation emails, answered venue and timing questions, coordinated transportation, and updated our CRM.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Registration confirmations reached 98% completion rate; attendee Qs were answered within 2 hours on average.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They used Airtable for task tracking and joined daily 10-minute stand-ups. Everyone was on the same page.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their responsiveness during live events—jumping onto Slack and answering last-minute attendee needs—was outstanding.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
Adding multilingual support (especially Spanish and French) would help as we expand into Europe.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office Outsourcing for E-Commerce Company
Back Office Outsourcing
$10,000 to $49,999
Nov. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their initiative demonstrated a valuable and time-saving quality."
Jul 16, 2025
Owner, Urban Ecom Co.
Oscar Reed
eCommerce
Vancouver, British Columbia
11-50 Employees
Online Review
Top Virtual Assistant provided two virtual assistants for an e-commerce company. The VAs handled inbound calls, verified insurance details, sent reminders via email and text, and updated CRM records.
Thanks to Top Virtual Assistant's work, customer satisfaction scores rose from 4.2 to 4.7 stars, and order messaging response times dropped from 12 hours to under 2 hours. The team kept tasks organized using Trello boards and kept the client aligned through daily summary emails.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Urban Ecom Co.
Describe what your company does in a single sentence.
We run a mid-sized Shopify store specializing in home décor.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
Support our operations team with order confirmations, customer messaging, and review solicitation.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant provided two VAs who handled inbound calls, verified insurance details, sent reminders via email/text, and updated patient CRM records in real time.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Customer satisfaction scores rose from 4.2 to 4.7 stars. Order messaging response times dropped from 12 hours to under 2 hours.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Trello boards kept tasks organized; daily summary emails kept us aligned. They adapted fast when queues surged during promos.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their initiative—like suggesting review automations ahead of our request—was valuable and time-saving.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
Would love additional training in advanced Shopify apps, but the current support is solid.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office Outsourcing for Telehealth Startup
Back Office Outsourcing
$10,000 to $49,999
Sep. - Nov. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their ability to learn medical terminology fast was a major plus."
Jul 16, 2025
Owner, Indigo Health Partners
Camille Lim
Other industries
South - USA
11-50 Employees
Online Review
Top Virtual Assistant provided two virtual assistants to support a telehealth startup. Their tasks included handling inbound calls, verifying insurance details, sending reminders, and updating CRM records.
Thanks to Top Virtual Assistant's work, the client's no-show rate dropped from 22% to 8%, admin inquiries were resolved 75% faster, and provider satisfaction increased. The team used Google Sheets and Slack for effective project management. They also impressed the client with their quick learning.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Owner of Indigo Health Partners
Describe what your company does in a single sentence.
We’re a tele-health startup offering remote patient consultations nationwide.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed round‑the‑clock backend support: appointment scheduling, intake form management, and patient follow‑ups.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant provided two VAs who handled inbound calls, verified insurance details, sent reminders via email/text, and updated patient CRM records in real time.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
No-shows dropped from 22% to 8% within 6 weeks. Admin inquiries were resolved 75% faster, and provider satisfaction rose due to fewer interruptions.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They used Google Sheets for daily logs and Slack for immediate updates. Our team appreciated their on-time check-ins and transparency.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their ability to learn medical terminology fast was a major plus—it felt like they’d been with us for months.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
A multilingual VA option would be great for expanding non-English patient outreach.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Assistant Services for Telehealth Platform
Back Office Outsourcing
$10,000 to $49,999
Oct. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their healthcare knowledge and ability to quickly understand our EMR system stood out."
Jul 15, 2025
Director, Health Tech Start-Up
Jillian Parks
Other industries
Yukon, Canada
11-50 Employees
Online Review
Top Virtual Assistant provided virtual assistant services for a telehealth platform. The team managed live chats, sent appointment reminders, coordinated scheduling, and updated CRM records.
Thanks to Top Virtual Assistant, the client saw a 28% reduction in missed appointments and a decrease in live chat response times from over 10 minutes to under 2 minutes. The team was highly punctual and responsive via emails and messages. Top Virtual Assistant also addressed concerns in real time.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Health Tech Start-Up
Describe what your company does in a single sentence.
We’re a telehealth platform providing virtual wellness consultations across the UK.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Top Virtual Assistant to accomplish?
We needed virtual assistants to handle our live chat, appointment bookings, and follow-ups with patients.
SOLUTION
How did you find Top Virtual Assistant?
Online Search
Why did you select Top Virtual Assistant over others?
High ratings
Good value for cost
Referred to me
How many teammates from Top Virtual Assistant were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Top Virtual Assistant assigned us a team of two VAs who managed live chat, sent appointment reminders, coordinated scheduling between patients and doctors, and updated CRM records. They worked closely with our in-house operations team via Slack.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
In the first 60 days, they reduced our missed appointment rate by 28% and cut live chat response times from over 10 minutes to under 2 minutes.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were highly punctual and responsive—delivering daily logs and weekly summaries. Any concerns were addressed in real-time.
What was your primary form of communication with Top Virtual Assistant?
Email or Messaging App
What did you find most impressive or unique about this company?
Their healthcare knowledge and ability to quickly understand our EMR system stood out.
Are there any areas for improvement or something Top Virtual Assistant could have done differently?
We’d appreciate more proactive suggestions from their side as they continue supporting us.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 51-60 of
73 Reviews
Our Story
We are a global, fully managed team of vetted, virtual assistants supported by operations managers, supervisors and AI. Our mission is to simplify founders’ daily operations—calendar, email, research, travel, CRM, billing and more, while maintaining strict NDAs, bank‑level security and ongoing quality control. Trusted worldwide with high client ratings, we deliver dedicated reps, success managers, 24/7 team options and tailored roles.
Meet the Team
Jay SarCEO & CO. Founder
What Sets Us Apart
1. Direct Employment Model, Not a Marketplace
Every VA is our full-time employee, rigorously vetted, continuously trained, and equipped with redundant infrastructure. No freelancers. No turnover risk. Just accountable, invested professionals who stay committed to your business long-term.
2. Precision Matching, Not Candidate Pools
We hand-select one dedicated VA based on skills, industry fit, and working style. No résumé stacks to screen. No trial-and-error cycles. A fully integrated professional embedded in your operations within 48 hours.
3. Proactive Partnership, Not Task Completion
Our VAs anticipate needs, flag risks, and propose solutions unprompted. Backed by a dedicated client success manager, we deliver strategic operational support that evolves with your business, never just a checklist.
Premier Verified means Clutch independently confirmed Top Virtual Assistant is a legally registered business, financially sound (Creditsafe: Low Risk), and backed by 27 verified client reviews averaging 5.0 stars.
1700 Market StreetPhiladelphia, PA,
United States19103
10 - 15
161 Bay StreetM5J 2T2
21 - 30
10 Potsdamer Platz10785
16 - 20
10 Rue de la Paix75002
10 - 15
1 Martin Place2000
2 - 5
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