Tooktech Web Technologies

BACKGROUND

Introduce your business and what you do there.

I’m the president of a consulting services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tooktech Web Technologies?

I needed help with developing web-based applications.

SOLUTION

What was the scope of their involvement?

Tooktech has helped me develop two web applications, one of them through another organization. Our current engagement consists of developing a regulatory web app to help companies comply with the Sarbanes-Oxley Act and the Canadian version of that regulatory requirement.

Initially, I provided them with a prototype of what we needed to develop and an overview of the functionality we required. Since then, Tooktech has taken the leadership role in managing the project, taking us through each step. They’ve also helped us research alternatives for the technologies we use.

For example, we knew that we wanted the database to be cloud-based, and we had already worked with Azure before, so it seemed like a natural fit for us. However, they looked for other alternatives more adequate for what we’re attempting to create. Ultimately, they helped us choose PostgreSQL as the database.

What is the team composition?

We’ve worked with Tooktech’s founding partners, two senior developers, and a UI/UX expert.

How did you come to work with Tooktech Web Technologies?

I met one of Tooktech’s founders during the first app development on which we collaborated. This person came as a technical consultant to the project after we found them on Upwork.

How much have you invested with them?

We’ve spent over $100,000.

What is the status of this engagement?

Our first project started in December 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been very happy with my second engagement with Tooktech, and ours has become a trusted relationship. Throughout both engagements, I’ve seen the integrity of their team and how they operate.

I’ve really liked their approach to researching alternatives, factoring in various considerations such as cost to help us use technology alternatives with similar functionality and a good presence in the market for less money. They’ve always come to the table with alternatives and links to information on the web to support their investigation and the feasibility of those alternatives.

How did Tooktech Web Technologies perform from a project management standpoint?

Tooktech’s project management is very strong. They’re budget-conscious and always try to provide solutions with the highest value for the money. We work collaboratively through Jira and Confluence, through which we communicate and document requests. We break down projects into sprints, so each sprint is predefined as we progress. Additionally, we have weekly meetings via Google Meet. Despite being in different time zones, they’re very accommodating to my time.

What did you find most impressive about them?

Tooktech’s integrity and customer care are impressive; working with them feels like a partnership collaboration. Additionally, their team is comprised of very competent individuals.

Are there any areas they could improve?

No. Whenever we’ve had concerns, they’ve responded very quickly and clearly — that is all we can ask for.

Do you have any advice for potential customers?

The easiest way to manage your project’s costs is to have well-developed information and documentation of what you’re trying to achieve in advance. Don’t rush into the development process and spend some time upfront defining the project; it will save you money in the long run.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Synergo Group, a custom software development company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tooktech Web Technologies?

We were running out of bandwidth and didn’t have all the resources we needed to support our projects. So, we decided to expand our capacity with outsourced vendors like Tooktech Web Technologies. 

SOLUTION

What was the scope of their involvement?

We’re working on several development projects with Tooktech Web Technologies. They’re working with .NET, .NET Core, and Node.js on the backend. The frontend work is in Angular. 

The most recent project was a service application for a plumbing and HVAC company. It was essentially an ERP to manage their workforce. Tooktech Web Technologies integrated timesheets, field worker components, and CRM into the app.  

What is the team composition?

We work with 4–5 teammates from Tooktech Web Technologies, including several lead architects, full stack and back- and frontend developers, Madalin (CTO & Founder), and Andrei (Founder & CEO). 

How did you come to work with Tooktech Web Technologies?

Tooktech Web Technologies was referred to us. 

How much have you invested with them?

I’ve invested around $500,000 with Tooktech Web Technologies. 

What is the status of this engagement?

Our initial engagement with Tooktech Web Technologies began in 2007 and continued as their team grew, but our most recent project began in May 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

My customers are always happy with Tooktech Web Technologies’ work. As the main contractor on my customer’s projects, I’m happy because Tooktech Web Technologies requires little interaction from my end — they work well within our environment. 

How did Tooktech Web Technologies perform from a project management standpoint?

From a project management perspective, Tooktech Web Technologies always delivers within budget and timeline. If they can’t adhere to a project timeline, they communicate it clearly to us, which is good because it means we can rely on them for our project commitments. We use Jira to manage the project and document requirements on Confluence. Since our customers use Microsoft Teams, that is what we’ve been using with Tooktech Web Technologies. 

What did you find most impressive about them?

I have two things to note about Tooktech Web Technologies. Their understanding of technology and their software development standards are very high. Also, their team is reliable — we count on them to deliver what they’ve promised. In the end, there are a lot of providers in the marketplace, but not all of them can be trusted to adhere to project timelines and budgets, which makes us look bad to customers. However, Tooktech Web Technologies is a partner we can trust to deliver quality products within our project budget and timeframe requirements. 

Are there any areas they could improve?

I can’t think of anything for Tooktech Web Technologies to improve. 

Do you have any advice for potential customers?

I’d advise customers to be open and communicative with Tooktech Web Technologies. It’s important for customers to thoroughly communicate their needs so that Tooktech Web Technologies can provide a suitable solution that operates within the client’s project constraints.  

BACKGROUND

Please describe your company and position.

I am the BA of integrated business center SRL

Describe what your company does in a single sentence.

We provide consultancy in various fields, translation, Due Diligence and software dev.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tooktech Web Technologies to accomplish?

• Develop a legal software
• Assist writing the documentation
• QA

SOLUTION

How did you find Tooktech Web Technologies?

Referral

Why did you select Tooktech Web Technologies over others?

• Close to my geographic location
• Referred to me
• Company values aligned

What was the size of Tooktech Web Technologies’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They developed legal software, wrote documentation, and did QA. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Validity of the project
• Customers

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our collaboration was always in good terms. We used the appropriate tools to monitor our team activity, making it easier to deliver on time! Our needs were always met, and they provided assistance in every ticket, with aspects and perspectives that improved the app and our collaboration.

What was your primary form of communication with Tooktech Web Technologies?

• In-Person Meeting
• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

They are honest and sincere in their work, and this is very important. Trustful!

Are there any areas for improvement or something Tooktech Web Technologies could have done differently?

None.