TMR Consulting

BACKGROUND

Please describe your company and position.

I am a Manager at Exotic City

Describe what your company does in a single sentence.

Exotic City is a leading wholesaler and distributor in Belgium, specializing in African and Asian food products. We offer over 6,000 items across dry, frozen, and fresh categories, catering to professionals such as traders and restaurateurs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMR Consulting to accomplish?

• Inefficient inventory and order management due to outdated systems.
• Lack of real-time data integration between e-commerce operations and backend systems.
• Inadequate customer relationship management capabilities impacting customer experience.

SOLUTION

How did you find TMR Consulting?

• Online Search
• Clutch Site
• chatgpt

Why did you select TMR Consulting over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Solutions

• Microsoft Dynamics 365 Business Central Implementation: Integrated finance, sales, and customer service modules to streamline operations.
• Custom B2B E-commerce Application: Developed specifically to meet Exotic City’s operational needs, enhancing both the shopping experience and backend functionalities.
• Data Integration: Ensured seamless flow of real-time data between the e-commerce platform and BC365, enabling better inventory management, order processing, and financial reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outcomes

• Revolutionized Business Operations: The new systems transformed Exotic City’s processes.
• Operational Efficiency: Processes became more streamlined, reducing costs by 20% and enhancing efficiency.
• Customer Satisfaction: Improved real-time data and CRM tools boosted customer satisfaction by 30%.
• Scalability: The scalable solutions provided a robust foundation for future growth and market expansion.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMR Consulting managed the project efficiently, delivering solutions on time. Their tailored approach, including Microsoft Dynamics 365 and a custom B2B e-commerce application, streamlined operations and improved efficiency by 20%. They responded effectively to Exotic City’s needs, ensuring real-time data integration and enhancing customer satisfaction by 30%. Their scalable solutions provided a strong foundation for future growth, demonstrating a proactive and responsive project management approach.

What was your primary form of communication with TMR Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Exotic City is its commitment to efficiency and customer satisfaction. Their competitive pricing, structured work environment, and free training sessions—both in-person and remotely—demonstrate a strong focus on continuous learning and operational excellence.

Additionally, their virtual meetings and prompt response times highlight a customer-centric approach, ensuring smooth communication and fast problem resolution. These factors contribute to a well-organized, innovative, and scalable business model, making Exotic City a leader in its industry.

Are there any areas for improvement or something TMR Consulting could have done differently?

TMR Consulting delivered an excellent and well-executed project for Exotic City. Their solutions addressed key operational challenges, improved efficiency, and enhanced customer satisfaction. With real-time data integration, effective training programs, and scalable technology, they successfully met Exotic City’s needs without requiring major adjustments. Their responsiveness, structured approach, and commitment to timely execution make them a strong partner for business transformation.