TMO Group

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of Bluetab

Describe what your company does in a single sentence.

We are an IT consulting company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The goal of this work is to create a fully connected, data-driven commerce ecosystem where customer experiences are seamless and personalized across all touchpoints. We want to use the rich customer insights we manage to power smarter, more relevant interactions, boosting engagement, increasing conversions, and strengthening brand loyalty, while ensuring that our clients' digital and physical operations feel like one cohesive system.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project focused on creating a fully integrated omnichannel commerce ecosystem, merging web, mobile, social media, and physical store experiences into one seamless customer journey. We unified all customer interaction data into a single intelligent system, enabling hyper-personalized content, promotions, and product recommendations at every touchpoint. 
Our solution empowered cross-channel functionalities, such as shared carts and loyalty programs, ensuring fluid transitions between online and offline experiences. We also modernized the client’s backend architecture to support real-time data flows across commerce platforms and retail operations. The final deliverables included a dynamic omni-channel experience engine and advanced analytics dashboards, which now continuously optimize customer engagement and business performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped create a smoother shopping experience for customers, making it easier for them to move between online and offline channels without any disruption. Customers stayed longer, interacted more with the brand, and made more repeat purchases. The business also saw faster response times to customer needs and better decision-making thanks to real-time data. Overall, it made the brand feel more connected, personal, and easy to shop with across all platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient, with clear timelines and milestones throughout. They kept us informed at every stage, ensuring that any adjustments needed were addressed quickly. The team was responsive and flexible, always willing to adapt to our changing needs and priorities. Despite a few adjustments along the way, they delivered the project on time and met our expectations, staying focused on quality while maintaining a smooth workflow. Their proactive communication made collaboration seamless.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What’s most impressive about TMO Group is their ability to turn complex data into actionable, tailored solutions that directly drive business results. They combine deep technical expertise with a clear understanding of business needs, making them a true strategic partner.

Are there any areas for improvement or something TMO Group could have done differently?

None at all.

BACKGROUND

Please describe your company and position.

I am the Sales Manager of Guangdong Bawei Biotechnology Corporation

Describe what your company does in a single sentence.

To make remarkable contributions to the human health and beauty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The main goal of this project with TMO Group was to enhance our B2B eCommerce capabilities, ensuring a smooth, efficient expansion into new markets. We aimed to streamline our business operations by integrating a more scalable platform that could handle our growing product range and customer base. This would not only improve internal processes but also provide a better, more seamless experience for our partners and clients globally. The overall objective was to facilitate faster, more reliable transactions and create a more cohesive, data-driven environment for future growth.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a complete overhaul of our B2B eCommerce platform to integrate Adobe Commerce, ensuring it was tailored to our specific needs in the cosmetics manufacturing industry. TMO Group focused on designing a user-friendly interface, enhancing product catalog management, and implementing advanced inventory tracking systems. They also worked on optimizing our platform for faster performance and easier navigation for our partners. Key deliverables included a fully functional eCommerce platform, integration with existing systems, improved UI/UX design, and optimized data management tools.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a smoother and faster online experience for our B2B partners, making it easier for them to browse products, place orders, and track shipments. We also saw better communication between our internal systems and the platform, which helped reduce errors and improve efficiency. The new system allowed us to handle a larger volume of orders without delays, and it provided better insights into customer behavior and sales trends, helping us make more informed business decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TMO Group's project management was highly organized and efficient. They kept us updated throughout the process and were quick to adapt to any changes or additional requirements we had. They delivered the project on time, meeting all key milestones as planned. Whenever we had concerns or specific needs, they were responsive and offered practical solutions, ensuring we were always on the same page. Their team worked closely with us to ensure everything aligned with our business goals.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about TMO Group is their deep understanding of both the technical and strategic aspects of eCommerce, particularly in the context of cross-border trade. Their ability to tailor solutions specifically for our industry, while integrating the latest technologies, was impressive. They also demonstrated a strong commitment to collaboration, making sure we were involved at every stage. What I found truly unique was their focus on data-driven decisions and how they leveraged that to optimize our platform for growth and efficiency.

Are there any areas for improvement or something TMO Group could have done differently?

None comes to mind.