TMO Group

BACKGROUND

Please describe your company and position.

I am the IT Project Manager of Bluetab

Describe what your company does in a single sentence.

We are an IT consulting company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TMO Group to accomplish?

• The goal of this work is to create a fully connected, data-driven commerce ecosystem where customer experiences are seamless and personalized across all touchpoints. We want to use the rich customer insights we manage to power smarter, more relevant interactions, boosting engagement, increasing conversions, and strengthening brand loyalty, while ensuring that our clients' digital and physical operations feel like one cohesive system.

SOLUTION

How did you find TMO Group?

Clutch Site

Why did you select TMO Group over others?

• Good value for cost
• Company values aligned

How many teammates from TMO Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this project focused on creating a fully integrated omnichannel commerce ecosystem, merging web, mobile, social media, and physical store experiences into one seamless customer journey. We unified all customer interaction data into a single intelligent system, enabling hyper-personalized content, promotions, and product recommendations at every touchpoint. 
Our solution empowered cross-channel functionalities, such as shared carts and loyalty programs, ensuring fluid transitions between online and offline experiences. We also modernized the client’s backend architecture to support real-time data flows across commerce platforms and retail operations. The final deliverables included a dynamic omni-channel experience engine and advanced analytics dashboards, which now continuously optimize customer engagement and business performance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project helped create a smoother shopping experience for customers, making it easier for them to move between online and offline channels without any disruption. Customers stayed longer, interacted more with the brand, and made more repeat purchases. The business also saw faster response times to customer needs and better decision-making thanks to real-time data. Overall, it made the brand feel more connected, personal, and easy to shop with across all platforms.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was highly efficient, with clear timelines and milestones throughout. They kept us informed at every stage, ensuring that any adjustments needed were addressed quickly. The team was responsive and flexible, always willing to adapt to our changing needs and priorities. Despite a few adjustments along the way, they delivered the project on time and met our expectations, staying focused on quality while maintaining a smooth workflow. Their proactive communication made collaboration seamless.

What was your primary form of communication with TMO Group?

Email or Messaging App

What did you find most impressive or unique about this company?

What’s most impressive about TMO Group is their ability to turn complex data into actionable, tailored solutions that directly drive business results. They combine deep technical expertise with a clear understanding of business needs, making them a true strategic partner.

Are there any areas for improvement or something TMO Group could have done differently?

None at all.