Tilde Loop

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at a charity that promotes the Italian language and culture. We run an independent school and offer Italian courses for children, young people, and adults.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Tilde Loop?

Our organization's original project was the school, and when we launched the language courses, we went through a rebranding process and needed a website for that new project.

SOLUTION

What was the scope of their involvement?

Tilde Loop created the website for our courses from scratch using WordPress. One of the site’s purposes is to promote our courses, so the team helped us make all the information available in two languages. 

We offer two types of courses, the first of which are official extracurricular courses offered in collaboration with an Italian Consulate. We use Arlo for managing registration and the courses themselves, and Tilde Loop helped us integrate it into the website.

Additionally, Tilde Loop updated our charity’s main website; they changed the layout and optimized the site. We also asked them to create some registration forms and optimize our school’s existing website. 

Recently, they started a project to renew the school website. They’re currently building a new site from scratch, keeping the existing content, and creating brand new pages.

What is the team composition?

Depending on the project, I’ve worked with different people from Tilde Loop. For the site’s development, we worked with one person. 

How did you come to work with Tilde Loop?

We sent out a recruitment advertisement on different channels, including LinkedIn. We received many applications, and we had a chat with Tilde Loop after they applied. We chose them because they were on-point about what we needed. The fact that they were a small agency was a bonus for us because it meant we could have the same person always be in charge of our project and also have support from other teammates if needed.

How much have you invested with them?

So far, we’ve spent £4,000 (approximately $5,300 USD).

What is the status of this engagement?

We started working together in May 2020, and they completed the first website in June 2020. Our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Within two months of our first call with Tilde Loop, they had the site up and running, which was great. They adjusted to a very tight deadline because registration for the courses started in July, and we’d decided to go with a new website very late in the year. 

Moreover, we didn’t have any hiccup or anything to fix when we launched, and the Arlo integration worked perfectly from day one. Usually, when a site goes live, there’s a lot to optimize, and that didn’t happen with Tilde Loop — everything was perfect. 

They’re also great in terms of responsiveness. Whenever we’ve had issues with the school’s original website, which is quite old and has a lot of issues, they’ve fixed them quickly. 

How did Tilde Loop perform from a project management standpoint?

They’re great at project management. At the beginning of the project, we used emails and calls to communicate. Now, we use Slack for day-to-day work. 

Since we’re a charity organization, we’re on a tight budget all the time, and they stay within our budget while delivering exactly what we want, which we really appreciate. 

What did you find most impressive about them?

Tilde Loop is very proactive in finding alternatives when something doesn’t work for us regarding the budget or time required to develop something. This flexibility is not something you often find when working with web agencies.

Are there any areas they could improve?

They could improve the process of passing a project to a different person. I’ve had to train new teammates from the beginning. That’s the only issue I can think of, though.

Do you have any advice for potential customers?

Keep the communication open because Tilde Loop is very responsive. Although you don’t need to follow up on them because they’re proactive, you should ask them for solutions and alternatives when you need them — they can do that for you.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a leading AIOps solution provider based in Europe

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Tilde Loop, and what were your goals?

We are working with Tilde loop for front end development

SOLUTION

How did you select this vendor and what were the deciding factors?

They were recommended and we love working with them

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They have been working to build the UI/UX of our solution

How many people from the vendor's team worked with you, and what were their positions?

1 - Front end developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The performance has been excellent - professional and disciplined.

Describe their project management style, including communication tools and timeliness.

They use all our internal tools and work as part of our team

What did you find most impressive or unique about this company?

It's very rare to see such a professional IT services company. highly recommend them

Are there any areas for improvement or something they could have done differently?

Everything has been perfect