ThinkDebug

BACKGROUND

Please describe your company and position.

 I am the MD of a loyalty technology firm.

Describe what your company does in a single sentence.

We are a web and app system that provides cashback to customers when they shop offline from our selected vendors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ThinkDebug to accomplish?

• Build a modern, scalable website to improve brand presence & customer onboarding
• Develop a fully functional mobile app to streamline user access to our services
• Create a reliable backend system to support transactions, user management & future growth

SOLUTION

How did you find ThinkDebug?

Online Search

Why did you select ThinkDebug over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from ThinkDebug were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ThinkDebug was responsible for end-to-end development of our web and mobile platforms. Their scope included product architecture, UI/UX design, frontend and backend development, API creation, mobile app development, QA, and deployment. They worked closely with our team to translate business workflows into a smooth, secure, and scalable digital product.

 
Key Deliverables
1. Website Development
Fully responsive marketing website for our business.
Modern UI/UX with clear user flows
CMS-enabled sections for content updates
SEO-friendly structure and performance optimization
Deployment & hosting setup
 
2. Mobile App Development (iOS & Android)
Complete mobile app for customers to access our services
Feature-rich screens: onboarding, authentication, dashboards, transactions, history, profile & more
Smooth UX optimized for speed and usability
Play Store & App Store deployment support
 
3. Backend Architecture & APIs
Secure backend built to handle user management, transactions, and app logic
REST APIs for both website and mobile apps
Admin panel for monitoring users, usage, and operations
Role-based access control
Integration with third-party services as required
 
4. QA, Testing & Optimization
Functional testing across web and mobile
Load/performance testing
Bug fixes & refinements
End-to-end UAT support
 
5. Launch & Support
Final deployment of website and mobile applications
Assistance with app store listings and configurations
Initial post-launch support and handover documentation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Faster user onboarding

2. Significant Improvement in user engagement

3. Bug free mobile apps deployed on store

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ThinkDebug managed the entire project with a clear and structured approach. They broke the work into weekly sprints, shared progress updates regularly, and maintained full transparency throughout the process. We always knew what was being worked on and what to expect next.

What was your primary form of communication with ThinkDebug?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about ThinkDebug was their ability to deeply understand our business model and translate it into a smooth, user-friendly product. They didn’t just write code; they thought like product partners and consistently proposed better ways to solve problems.

Are there any areas for improvement or something ThinkDebug could have done differently?

If anything, ThinkDebug could improve by providing even more detailed documentation during handover. The product works smoothly, but additional technical notes would make onboarding new internal team members easier.