TheRoom

BACKGROUND

Please describe your company and position.

I am the founder of kitchn

Describe what your company does in a single sentence.

Digitizing restaurants so that their orders, payments, and deliveries appear in 1 smooth flow, both for the guests and the restaurant staff.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheRoom to accomplish?

• To design the UX/UI experience of our app
• To design the brand website / landing page

SOLUTION

How did you find TheRoom?

• Online Search
• Other

Why did you select TheRoom over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TheRoom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was in 2 phases. First, Nick and his team brought to life the UX/UI design vision we had for our app. We had a very specific idea of what we wanted it to look like, and they were absolutely excellent in translating our brief and feedback into solid deliverables that exceeded our expectations. Nick and his team especially were also creative enough to take our ideas, even when they were vague, and run with them and come up with unique creative solutions that felt like we had somebody in our own team reading our minds. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This project was all for the pre-launch phase of the business and product, so I do not have any metrics to point to. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. Communication, meeting milestones, responding to feedback, etc all were excellent, exceeded my expectations. 

What was your primary form of communication with TheRoom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

From the very 1st meeting with Nick, it was obvious that he is super technically proficient in his work while being realistic about the complexities of our project and giving us a very grounded assessment of the work that needed to be done, and how the project process would be laid out from his and his team's end. This technical breakdown alone was so impressive that we basically made the hiring decision based off of that. 

Are there any areas for improvement or something TheRoom could have done differently?

My experience with them was stellar, so I don't have any complaints to point to. 

BACKGROUND

Please describe your company and position.

I am the CEO of Axiom

Describe what your company does in a single sentence.

Axiom.Study

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheRoom to accomplish?

• Develop a modern UX/UI design for our educational platform with a strong focus on usability for both students and parents.
• Create a unified visual style and UI kit to ensure design consistency and support future product scaling.
• Improve the overall user experience through well-structured navigation, mobile responsiveness, and attention to business logic.

SOLUTION

How did you find TheRoom?

Online Search

Why did you select TheRoom over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from TheRoom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TheRoom was responsible for the complete UX/UI design of our educational platform. Their scope of work included:

Conducting research on user flows and best practices for EdTech platforms.
Designing the full set of screens for both web and mobile versions.
Creating a consistent visual language including color palette, typography, and iconography.
Developing a UI kit and design system for future scalability.
Preparing interactive prototypes in Figma to validate user journeys.

Key deliverables were a full UX/UI design package, brand-consistent color and style guidelines, and a clickable prototype ready for development handoff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Even before launch, the outcomes of the collaboration were significant:

 • We received a complete UX/UI package, design system, and prototypes ready for development handoff.

 • TheRoom’s work allowed us to streamline our development process and reduce design-related revisions.

 • The platform now has a consistent and scalable design foundation, which prepares us for a smooth launch.

 • Stakeholders and test users gave very positive feedback on the clarity, style, and usability of the design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TheRoom demonstrated excellent project management throughout the collaboration. They delivered all milestones on time and kept us updated regularly via Figma and online meetings. Communication was smooth and transparent, and they were always open to feedback and quick with revisions. Their responsiveness and ability to adapt to our needs made the entire process efficient and stress-free.

What was your primary form of communication with TheRoom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about TheRoom was their ability to combine creativity with a deep understanding of user behavior. They didn’t just deliver visually appealing screens — they created a design that truly reflects the needs of our audience. Their attention to detail, especially in building a consistent design system and color palette, showed their commitment to long-term product scalability. The balance between aesthetics and functionality felt unique compared to other design agencies.

Are there any areas for improvement or something TheRoom could have done differently?

Honestly, I don’t see any significant areas for improvement. TheRoom exceeded our expectations in every aspect — from design quality to communication and timeliness.

BACKGROUND

Please describe your company and position.

I am the Owner of UX-OD

Describe what your company does in a single sentence.

Helping small-medium businesses with planning and building their products and websites from the initial concept and vision to the full product timeline and execution, sometimes with very limited resources and timelines.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheRoom to accomplish?

• Branding & design concept
• Design system
• Website, webapp and mobile app screen designs

SOLUTION

How did you find TheRoom?

Online Search

Why did you select TheRoom over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from TheRoom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Complete redesign of an existing brand, including the entire website, webapp and mobile navigations, marketing website pages as well as dashboard and onboarding processes for a B2B2C company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Suggested design concepts were off the charts beautiful and well fitting the requirements. I have never worked with another studio that actually took into account ALL items in the brief before jumping in and just doing something "pretty". The deliverables across the entire project were on point, even when tens of comments or fixes were requested - they never even missed one. At some point I had to take some time off and they just filled in for me, making me feel like I was in the best hands. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

they almost always stuck to schedule and when they didnt - they raised a flag before, with explanations and good reasons, and kept communication flowing even during their vacation. 
During this project we had to change concepts multiple times and revert to previous versions or start from scratch in the middle - they were always accomodaing, professional and very thorough. They always communicated how much longer it would take when unexpected changes or tasks occured.

What was your primary form of communication with TheRoom?

Email or Messaging App

What did you find most impressive or unique about this company?

I have worked with many designers and studios in my career both as a company owner and as an employee. Many designers have loads of ego and are hard to work with / give comments to, or charge really large amounts of money for not doing much. This studio was the opposite - their price is really reasonable and deliverables are near perfect. The way they communicate is always polite, pleasant and very convenient. Across the entire project I felt like it's great to have them as another set of professional eyes to consult with, not just ask for tasks to be completed. 

Are there any areas for improvement or something TheRoom could have done differently?

I honestly don't think so.

BACKGROUND

Please describe your company and position.

 I am the CEO of a healthcare company 

Describe what your company does in a single sentence.

Conversational AI

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheRoom to accomplish?

• Developing a UI for a mobile app
• Designing a style based on the results of user research

SOLUTION

How did you find TheRoom?

Online Search

Why did you select TheRoom over others?

• High ratings
• Pricing fit our budget

How many teammates from TheRoom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The agency was given a detailed set of requirements outlining how and why the app should feel a certain way, along with a comprehensive set of references. To make their job easier, we also provided low-quality mockups of UI elements that were easy to misinterpret.

After a few iterations and feedback sessions, the agency created Figma prototypes for the mobile app in both light and dark themes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The agency provided the results in the form of Figma prototypes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unfortunately, the agency didn't use the materials we provided, apart from the brief overview. Their project manager, Yaroslav, mentioned that their team had faced this issue in the past but assured us they would pay extra attention this time. After a few iterations, during which we repeated and highlighted the key parts of the technical assignment, they were able to develop a style that fit our needs.

The work was delivered on time, except for a small delay at the beginning while we waited for their designer to become available.

What was your primary form of communication with TheRoom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The overall attitude is, "We're experts, and we do everything perfectly." They couldn't name a single mistake they made during the collaboration with us. When we pointed out a few issues (with screenshots), they dismissed them as "minor" or said, "It's normal given the time we had."

Are there any areas for improvement or something TheRoom could have done differently?

The overall impression I got from the collaboration is that the agency is much stronger in sales than in execution. I would suggest they focus on underpromising and overdelivering, rather than the opposite, or at the very least, be open to learning from feedback instead of dismissing it.

Another issue was the unclear role of the "art director" in the process. We didn’t see any added value, and at one point, miscommunication arose when he relayed feedback to the designers who were actually doing the work.

Company Responses

The service provider responded on July 23, 2025.

We always welcome constructive feedback and strive to improve with every project. However, we believe this particular review is biased and does not accurately reflect the collaboration or results.

Our team completed a full app redesign within just three weeks. After one major round of revisions early on - when the client expressed concerns about the visual direction - we aligned on changes and moved forward efficiently. Following that, the client’s team provided only minor comments, and the work was delivered on time and to their satisfaction.

The relationship soured only after the project was completed and the app was launched. At that point, the CEO of the client’s company began flagging small, previously approved items - such as minor typos - and used them as justification to delay or refuse payment. Despite their team’s earlier approval and public praise of the result, our team was met with unprofessional communication that led us to end the collaboration.

The review also contains inconsistencies that reflect its emotional rather than objective nature. For example, we were rated 0.5 stars for scheduling, while the client themselves state the work was delivered on time. Similarly, we received 0.5 stars for cost, yet the review calls our pricing "fairly affordable."

Had the feedback been reasonably critical - 3 or 4 stars - we wouldn’t feel the need to respond. But given the distorted nature of this review, we believe it’s important to clarify the context for the sake of fairness.

BACKGROUND

Please describe your company and position.

I am the Head of Business Development of GoodWill Tech

Describe what your company does in a single sentence.

We specialize in RPA integration, offering innovative solutions for business process automation. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheRoom to accomplish?

• UI/UX Design of the internal tool
• UI/UX Design of the website
• UI/UX Research of the current product

SOLUTION

How did you find TheRoom?

• Online Search
• Referral
• Dribbble

Why did you select TheRoom over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from TheRoom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work process was separated into 2 main parts:

• Preparation
• Initial design stage

During the preparation stage, we prepared set-in-stone information architecture and the schematic visualization of the Website and internal tool structure and main design flows based on:

• The best market solutions
• Market standards
• Our internal requirements, including issues that were discovered during the UX research

After the second (design stage) we prepared:

• The development design files
• Tips
• A UI kit for the dev team

During the whole cooperation deliveries have included:
Preparation stage:

• Workshop
• Requirements analysis and Q&A sessions
• UI/UX audit of the current product 
• Competitors research
• Niche discovery and market research
• Best-practices analysis (benchmarking)
• Project specification
• Information architecture map of the product
• User flows

Design stage:

• Wireframing
• Moodboard
• UI design
• Illustration design and interface animations
• Prototyping
• UI Kit

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The quality of the designs was in line with our expectations
• The dev team has an easy access to the source materials that were easy to use and implemen
• Improved performance of our internal team because of the new predictable UX and proposed features

Describe their project management. Did they deliver items on time? How did they respond to your needs?

At the very beginning, we have more meetings and discussions with the Art director and owner, the PM, and the designer to align our goals, needs, and desirable outcomes. During the first stage, we mostly have documents and schemes to approve proposed ideas and improvements. 

As for the research itself, Art-directir and project manager presented the results to us in the form of a virtual meeting to highlight main areas that required improvements as well as examples from their previous designs or other products on the market that represent proposed solutions on the live products. 

As for the design stage, we've got delivery nearly twice a week that includes prototypes as well as source files of the latest updates (new pages or flows). Sometimes we have additional calls to discuss the latest results and approve some additional ideas or design solutions. During the whole cooperation, TheRoom team showed flexibility both in the work process and fixes, as well as in task prioritisation.

As our development was in parallel with the design progress, we were frequently required to change the tasks according to the dev's requests. Deliveries were shared on time and in the rear cases when they requested to postpone delivery for a day or two they were able to catch up with the schedule on the next stage.

What was your primary form of communication with TheRoom?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• TheRoom ensured flexibility, detailed work, grounded research, pixel-perfect designs, and a collaborative process.
• Their focus on long-term goals.
• Their ideas thet they generate to improve or scale the product.
• Their attention to details in design.

Are there any areas for improvement or something TheRoom could have done differently?

I belive that they are perfect design team and I don't know how they could improve the current workflow and design approach.

BACKGROUND

Please describe your company and position.

I am an executive at Zapex Digital

Describe what your company does in a single sentence.

We do marketing and

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TheRoom to accomplish?

• Create a design for a new Podcast App

SOLUTION

How did you find TheRoom?

• Online Search
• Clutch Site

Why did you select TheRoom over others?

• High ratings
• Good value for cost

How many teammates from TheRoom were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of work: 

1. Conducting in-depth discussions with us to understand our clients vision, goals, and target audience. 

2.Performing market research and competitor analysis to identify industry trends and best practices. 

3. Creating wireframes and sketches to establish the app's structure, layout, and navigation. 

4. Designing the app's user interface (UI) to ensure an aesthetically pleasing and engaging experience. 

5. Developing a visually cohesive design language, including color schemes, typography, and iconography. 

6. Creating high-fidelity mockups and interactive prototypes to showcase the app's look and feel. 

7.Incorporating subtle animations and microinteractions to enhance user engagement and delight. 

8. Iterating and refining the design based on user feedback, ensuring optimal usability and satisfaction. 

Key deliverables: 

• Wireframes and Sketches 
• Visual Design
• Interactive Prototypes 
• Final Design Assets

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The measurable outcomes that demonstrate progress and success include an increase in user engagement metrics such as retention rate, session duration, and user interactions as well as user feedback and satisfaction ratings

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication with their team was very efficient. They were always responsive to my queries, provided regular updates on the project's progress, and were open to incorporating my feedback. Their attention to detail and commitment to delivering a top-notch product was evident in every interaction.

What was your primary form of communication with TheRoom?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was their ability to seamlessly combine aesthetics with functionality. The user interface they designed was not only visually appealing but also intuitive and easy to navigate. They truly understood the importance of creating a seamless user experience.

Are there any areas for improvement or something TheRoom could have done differently?

Nothing that i can think of at this time

BACKGROUND

Please describe your company and your position there.

I am the owner and CEO of several companies that create and market mobile apps in different categories, mainly entertainment and utilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TheRoom?

We have been working with TheRoom for 2 years now, for our main and most important Apps.

SOLUTION

How did you select this vendor?

Recommended by a friend.

Describe the project in detail and walk through the stages of the project.

Many of our main Apps can be found online. Aesthetic kit, Fonts keyboard, Boost cleaner. TheRoom did all the research regarding which features were nice to add, what UXUI should be, and they totally lifted and redesigned the whole Apps into something higher level.

How many resources from the vendor's team worked with you, and what were their positions?

Worked with different teams for different projects, usually teams of ~3 people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They're perfect. Many of our main Apps can be found online. Aesthetic kit, Fonts keyboard, Boost cleaner.

How effective was the workflow between your team and theirs?

They understand everything very quickly, don't need to be told what to do, are proactive and get back quickly, with high quality results.

What did you find most impressive or unique about this company?

Their designs are super professional and high quality. They do the research themselves to find what's the best and most optimal UX and UI. They recommend what to do. They were just everything a software company dreams of in terms of design, which was one of the most important things, along with technical abilities (developers).

Are there any areas for improvement or something they could have done differently?

No. They are perfect. They could give us 80% discounts, that would be cool. But they are really perfect.

BACKGROUND

Please describe your company and your position there.

I'm the developer of a B2C app called Lookscope and also the CEO of the company that owns the app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TheRoom?

We decided to use an outside help with UI/UX design for our app's V2.

SOLUTION

How did you select this vendor?

Before the project started, we had heard good things about The Room from an acquaintance. After a few years, we had a need for UI/UX design and decided to reach out for help.

Describe the project in detail and walk through the stages of the project.

The project started with me giving an overview of UI/UX requirements for our app's V2. The team at The Room and I collaboratively developed the screen flow map and then The Room's designers developed screen designs that fulfilled project requirements.

How many resources from the vendor's team worked with you, and what were their positions?

I talked most often with the CEO of The Room for overall project management. I also had many design discussions with their designers mostly via Figma comments.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was a success because it fulfilled all important requirements and everything was delivered on time, even though the overall project costs ended up exceeding our original budget a bit.

How effective was the workflow between your team and theirs?

Excellent overall. It felt easy to communicate with the TheRoom team.

What did you find most impressive or unique about this company?

I was most impressed by their dedication to the project's success. This project unfortunately coincided with the breakout of the war in February. Despite all the unimaginable challenges that the situation caused, the team at The Room showed a really heroic dedication to our project's success until the end of the project, and I'm very thankful for that.

Are there any areas for improvement or something they could have done differently?

Nothing much really. The team showed a heroic dedication to my project's success throughout the entire process.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager for Landlord Vision. We work with landlords to provide software that helps them better mange their property businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TheRoom?

Our website has seen many changes over the years, but we wanted a more modern and cohesive design that embodied more UX best practices. We wanted to do this to make it easier for people to find what they were looking for on our website. To give customers more opportunities to join our mailing list and find our resources and to improve sales across the website.

SOLUTION

How did you select this vendor and what were the deciding factors?

A different department in the company had already worked with The Room on a different project and they were happy with the work done and the level of professionalism and the speed at which the project was completed so it made sense to use them again for this project.

Describe the project in detail and walk through the stages of the project.

There was an initial period of discovery where we were asked questions about what the goals for the website were and what we didn't like about the current design. We had already done a lot of research internally about what we'd like to see on the new website and we were able to share this. So the initial discovery was actually quite a quick process.

There were a lot of pages to re-design so each of these was split out into sprints. As each concept was finished we were sent Figma files to review as a team and finalise.

For some of these pages it was pretty straightforward, we'd have just a few notes on a design which was then updated quickly and signed off. For others there was a bit of back and forth to get it just right and to accommodate our specific requests, design ideas or to work around certain technical things that we couldn't change.

At each stage the communication from The Room was excellent, they were really on top of everything and helped to drive the project forward. There were also certain pages that weren't in scope of the project but suggestions for designs and templates were still given for those pages that we've been able to use in-house to ensure the design is consistent across the pages that weren't in scope.

How many resources from the vendor's team worked with you, and what were their positions?

We only really spoke with Kseniya and Nik but there may have been others working on the designs too.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

At this stage the design is still being put together. Our developers have started to build it, but we haven't had any feedback from them on how easy or hard it is to follow the figma files. From a marketing perspective it's been easy to apply the new design to out of scope pages and to use that design to refresh brand assets because the design is clear and adaptable.

How effective was the workflow between your team and theirs?

Absolutely A plus! Couldn't fault the communication at all. The team were very responsive, we got emails keeping us up to date, we were chased up on things we had promised, work was done quickly and it was very easy to stay on top of things.

What did you find most impressive or unique about this company?

I was most impressed by how quickly everything moved. There was just no messing about, new pages came in all the time, fixes were done quickly, they kept on top of things that needed to be delivered. We are usually quite productive in the marketing team and able to handle a lot of stuff with short turnaround, but those guys were just next level.

The team is very knowledgeable and able to provide a perfect design and scheme out of the gate. I was envisaging having to do a lot more discovery and back and forth but the team grasped really early on what it was we wanted from the site.

Are there any areas for improvement or something they could have done differently?

Not a thing. If we did this all over again I wouldn't change anything.

BACKGROUND

Please describe your company and your position there.

I am the CTO of a health and education VR startup that is taking cognitive assessment and training to the next level thanks to VR and AI.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TheRoom?

Our website needed a revamp to reflect what we were doing now. We had changed and matured quite a lot since we started the buisness but the website was not doing us justice.

SOLUTION

How did you select this vendor?

We searched around on the Internet and shortlisted the best companies, what we saw in TheRoom was exactly what we were looking for which led to a few more calls and we knew they were the perfect fit.

Describe the project in detail and walk through the stages of the project.

We had quite a lot of content, an idea of what we wanted the website to be and a structure of pages in place. TheRoom took the lead from there, at first enhancing our branding to become a bit more versatile and then with the new branding they took every page we wanted, gave their own spin to it and made it better than what we had in mind.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with what I believe is 4 or 5 different people:

• sales
• lead design
• PM
• main designer(s) of the team

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are extremely pleased with the outcome of the UI/UX. We still need to develop the website but it is exactly what we wanted to make us really stand and show our product at its best.

How effective was the workflow between your team and theirs?

The team was super easy to work with, they offered communication through chat rather than email which made it super easy to discuss things in real-time, they quickly understood what we needed, had a structure in place that worked and we had no problems moving the project along.

What did you find most impressive or unique about this company?

I love how deep they would dig to understand our business and for being confident in putting their own touch on it. I feel there was very little training required to get them to see the business from our eyes. This was really helpful in making the project become a success beyond our expectations.

Are there any areas for improvement or something they could have done differently?

Not really, I enjoyed the process as is.