Tesseract Technologies

BACKGROUND

Please describe your company and position.

I am the WEB of Capture MN

Describe what your company does in a single sentence.

We are a mid-sized technology firm specializing in innovative software solutions—including web, mobile, AI, and enterprise platforms—to streamline business processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Tesseract Technologies to accomplish?

• We engaged Tesseract to design and build a scalable cross-platform mobile app with backend integration, AI-driven features (chatbots and predictive analytics), and a web admin portal to unify our staff workflows and improve customer engagement.

SOLUTION

How did you find Tesseract Technologies?

Online Search

Why did you select Tesseract Technologies over others?

Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

Tesseract delivered end-to-end development across multiple platforms:

Mobile & Web Development: User-friendly Android/iOS apps + responsive web portals
Backend & Cloud: Scalable REST APIs using Node.js + AWS deployment
AI/ML Integration: Chatbot modules and predictive features
UI/UX Design: High-fidelity wireframes and prototype testing
QA & Maintenance: Automated testing and post-launch support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

60% faster user onboarding time, thanks to streamlined UX
40% reduction in manual support tickets via AI chatbot
99.9% uptime with the AWS-based infrastructure
User satisfaction rating soared from 3.8 to 4.6 stars post-launch

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent—biweekly sprints, clear communication, and adherence to timelines. All deliverables were submitted within deadlines. Minor scope adjustments were seamlessly handled without delay.

What was your primary form of communication with Tesseract Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Cross-disciplinary expertise in mobile, cloud, AI, and UX/UI
Emphasis on user-centric design and future-proof architecture
Consultative approach: proactive in suggesting improvements
They had a client-first attitude and delivered not just code but also strategic business value.

Are there any areas for improvement or something Tesseract Technologies could have done differently?

Minor opportunity: earlier documentation handoffs during mobile-to-backend integration would have improved handoffs—but this didn’t impact timelines or outcomes.